Lion Quays Resort
US$135
/ night
Avg. for October
Prices for Lion Quays Resort
Select dates to see prices and availability
US$135
/ night
Avg. for October
Monthly average prices
Nightly prices at Lion Quays Resort average US$118 in the cheapest month (November) and US$165 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$119 |
| February | US$121 |
| March | US$120 |
| April | US$130 |
| May | US$150 |
| June | US$151 |
| July | US$165 |
| August | US$140 |
| September | US$135 |
| October | US$135 |
| November | US$118 |
| December | US$122 |
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Oct · US$135
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Most expensive: July (~US$165)
Cheapest: November (~US$118)
About this property
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless interne...
Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Dining
Enjoy Modern European cuisine at The Waterside, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 82 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Lion Quays Hotel & Spa in Oswestry, you'll be on the waterfront, just steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct. This spa hotel is 2.8 mi (4.4 km) from Chirk Leisure Centre and 3.3 mi (5.3 km) from Park Hall Stadium.
What's nearby
Lion Quays Spa(0.2 Miles)
Pontcysyllte Aquaduct(1.3 Miles)
Chirk Leisure Centre(2.7 Miles)
Chirk Community Hospital(3 Miles)
Park Hall Stadium(3.3 Miles)
Gower Area of Outstanding Natural Beauty(4.4 Miles)
Clwydian Range And Dee Valley(4.4 Miles)
Whittington Castle(4.4 Miles)
Chirk Marina(4.4 Miles)
The Willow Art Gallery(4.5 Miles)
Ty Mawr Country Park(4.6 Miles)
Rednal Laser Games(4.9 Miles)
Oswestry Leisure Centre(5.3 Miles)
Crazy Knights(5.3 Miles)
Chirk Castle(5.7 Miles)
Chester (CEG-Hawarden)(23.4 Miles)
John Lennon Airport (LPL)(47.2 Miles)
Manchester Airport (MAN)(56.4 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Location
Moreton, Nr Weston Rhyn, Selattyn and Gobowen, England, United Kingdom
Lion Quays Spa (0.2 Miles)
Pontcysyllte Aquaduct (1.3 Miles)
Chirk Leisure Centre (2.7 Miles)
Chirk Community Hospital (3 Miles)
Park Hall Stadium (3.3 Miles)
Gower Area of Outstanding Natural Beauty (4.4 Miles)
Room options
1
Executive Double Room
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
8
Standard Double Room
1 Double Bed
Sleeps 2
215 ft²
HeatingWi-Fi (Free)Private Bathroom
8
Standard Twin Room
1 Single Bed
Sleeps 2
215 ft²
HeatingWi-Fi (Free)Private Bathroom
1
Feature Twin Room
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
9
Executive Double Room, Canal View
1 Double Bed
Sleeps 2
215 ft²
HeatingWi-Fi (Free)Private Bathroom
1
Deluxe Twin Room
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
2
Suite
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
1
Feature Double Room
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Lion Quays Resort
7.9
Good
Based on 1,617 verified reviews
Who stays here?
Business
12%
Couple
53%
Family
14%
Group
17%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Lion Quays Resort, guests praise the scenic canal-side setting, friendly staff, and access to spa, pool, and gym, while noting that rooms and bathrooms often feel dated, with thin walls and inconsistent Wi‑Fi impacting comfort.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Lion Quays Resort, guests praise the scenic canal-side setting, friendly staff, and access to spa, pool, and gym, while noting that rooms and bathrooms often feel dated, with thin walls and inconsistent Wi‑Fi impacting comfort.
The spa and leisure facilities are a highlight, though guests repeatedly report maintenance outages, broken features, and occasional crowding or confusion over access. Cleanliness and upkeep vary, with recurring mentions of stained furnishings, mould, flies, and worn public areas, alongside clean rooms for some stays. Dining is commonly enjoyed for breakfast and evening meals, but there are complaints of cold items, delays, limited choices, and high bar prices. Expect relaxing facilities and views, but be prepared for dated rooms and variable maintenance.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
The spa, pool and gym are a major draw and generally well liked, but guests repeatedly mention broken or closed features (steam/sauna/jacuzzi), occasional crowding, and confusing access rules. Parking is plentiful, though some outdoor areas look tired.
Related guest reviews
6
Tracie
9 Nov 2025
·
Stayed 2 nights
Room was tired and in need of decorating. Staff were courteous and helpful. Spa was very dark, hot and noisy and there were no beds to sit on or leave towels.
Room was tired and in need of decorating. Staff were courteous and helpful. Spa was very dark, hot and noisy and there were no beds to sit on or leave towels.
10
Lauren
2 Nov 2025
·
Stayed 1 night
Staff were really friendly across the hotel and spa, food was lovely and reasonably priced. Spa facilities were great
Staff were really friendly across the hotel and spa, food was lovely and reasonably priced. Spa facilities were great
10
Stefan
20 Dec 2024
·
Stayed 1 night
Great service, excellent food and the drinks offering was exceptional. Best I've seen in any hotel. Breakfast was decent too. Spa and gym facilities were excellent, loads of equipment. I had an executive room which was the best on offer. It was tired, not particularly clean either. Loads of dust behind the TV and there were stains on the bed runner. The door handle of the bathroom opened directly on to the edge of the shower glass, stupid design floor. Someone unknowingly opens the bathroom door too hard and thats a disaster waiting to happen. Needs addressing urgently. Finally, the lighting in the car park is very poor. Extremely difficult to see where you're walking when moving from the gym back to the hotel. Aside from that, the stay was great.
Great service, excellent food and the drinks offering was exceptional. Best I've seen in any hotel. Breakfast was decent too. Spa and gym facilities were excellent, loads of equipment. I had an executive room which was the best on offer. It was tired, not particularly clean either. Loads of dust behind the TV and there were stains on the bed runner. The door handle of the bathroom opened directly on to the edge of the shower glass, stupid design floor. Someone unknowingly opens the bathroom door too hard and thats a disaster waiting to happen. Needs addressing urgently. Finally, the lighting in the car park is very poor. Extremely difficult to see where you're walking when moving from the gym back to the hotel. Aside from that, the stay was great.
8
Joanne
3 May 2025
·
Stayed 1 night
Not overly impressed with our executive room, paid slightly more and very disappointed, food is excellent in the restaurant, spa facilities are ok
Not overly impressed with our executive room, paid slightly more and very disappointed, food is excellent in the restaurant, spa facilities are ok
10
Julie
5 Oct 2025
·
Stayed 1 night
Beautiful room with a gorgeous view Hotel staff were very friendly. Delicious breakfast too The spa and pool were a bonus to use on arrival and departure day. Will definitely be returning
Beautiful room with a gorgeous view Hotel staff were very friendly. Delicious breakfast too The spa and pool were a bonus to use on arrival and departure day. Will definitely be returning
8
sharon
6 Oct 2025
·
Stayed 1 night
Lovely hotel, great room, lovely restaurant and leisure facilities. Would definitely stay again
Lovely hotel, great room, lovely restaurant and leisure facilities. Would definitely stay again
8
S
2 May 2025
·
Stayed 1 night
Great hotel. Stayed one night. Great hotel staff. Convenient check in and check out. Hotel is a bit worn in a few places but are minor issues, and I will not hesitate to stay again. The shower controller knob (I didn't use the shower as I used the spa) had lost its front. Bathroom door worn out towards the bottom. Balcony double glazed door needed a good tug (as I was instructed by the reception gent who offered to come help me if I needed). A phone in the room like the good old days. Has a room safe (I didn't use). Beautifully maintained garden. I could see the gardener working during breakfast. Great breakfast buffet selection and great waiting staff. Really great hot coffee from the machine. The spa needs a little bit of a refresh with shower knobs replaced etc. When I went in the reception staff told me I couldn't use the facilities as I it was a members only club, which was confusing and stressful. I didn't realise it was mainly a gym/ spa open to paying members that hotel guests have access to. Before I returned to the hotel disappointed I asked "are you sure lion quays hotel guests have no access here" and he said "are you a hotel guest"? Then I was let in. I was only asked if I was a club member. But to be assumed I was walking in from the street was discourteous. I wondered if there was some unconscious bias but hope not. Maybe a misunderstanding. They were fine after. But left a slight bad feeling. It was overall a nice stay. Nice location too.
Great hotel. Stayed one night. Great hotel staff. Convenient check in and check out. Hotel is a bit worn in a few places but are minor issues, and I will not hesitate to stay again. The shower controller knob (I didn't use the shower as I used the spa) had lost its front. Bathroom door worn out towards the bottom. Balcony double glazed door needed a good tug (as I was instructed by the reception gent who offered to come help me if I needed). A phone in the room like the good old days. Has a room safe (I didn't use). Beautifully maintained garden. I could see the gardener working during breakfast. Great breakfast buffet selection and great waiting staff. Really great hot coffee from the machine. The spa needs a little bit of a refresh with shower knobs replaced etc. When I went in the reception staff told me I couldn't use the facilities as I it was a members only club, which was confusing and stressful. I didn't realise it was mainly a gym/ spa open to paying members that hotel guests have access to. Before I returned to the hotel disappointed I asked "are you sure lion quays hotel guests have no access here" and he said "are you a hotel guest"? Then I was let in. I was only asked if I was a club member. But to be assumed I was walking in from the street was discourteous. I wondered if there was some unconscious bias but hope not. Maybe a misunderstanding. They were fine after. But left a slight bad feeling. It was overall a nice stay. Nice location too.
4
debbie
27 Jun 2025
·
Stayed 1 night
Had a spa weekend and dinner booked. There was a whole host of issues with our stay. - started the day at the spa where we were all booked in for treatments. 2 out of the 4 of us didn’t get the treatment we’d booked. - after the treatments we wanted to use the pool and other facilities but the doors to the steam room and sauna were broken so couldn’t use them. - After the spa we went into the spa cafe. No one else was in the cafe, but the service was incredibly slow just for the 4 of us. Then my friend asked for a glass of water, and was told NO with no further explanation. - We then went to check in. We had booked the hotel well in advance, and had made a request that our two rooms we’d booked were close to each other. When we checked in, we were on different floors. There was a broken mirror in the bathroom. -Went for dinner to find that the ‘kitchen was having some problems’ and that there were only 2 main dishes available from the whole menu. Was advised that it wasn’t likely to be sorted, so when we asked should we find somewhere else to eat, was told that we probably should. So we left the hotel and went somewhere else for dinner. - Went back to the hotel and couldn't sleep as the rooms were so warm. There looked to be an AC unit, but it wouldn’t work. The rooms were also very noisy. Overall, we found the staff to be fairly unhelpful, and inexperienced. And the hotel was dated and in need of some TLC.
Had a spa weekend and dinner booked. There was a whole host of issues with our stay. - started the day at the spa where we were all booked in for treatments. 2 out of the 4 of us didn’t get the treatment we’d booked. - after the treatments we wanted to use the pool and other facilities but the doors to the steam room and sauna were broken so couldn’t use them. - After the spa we went into the spa cafe. No one else was in the cafe, but the service was incredibly slow just for the 4 of us. Then my friend asked for a glass of water, and was told NO with no further explanation. - We then went to check in. We had booked the hotel well in advance, and had made a request that our two rooms we’d booked were close to each other. When we checked in, we were on different floors. There was a broken mirror in the bathroom. -Went for dinner to find that the ‘kitchen was having some problems’ and that there were only 2 main dishes available from the whole menu. Was advised that it wasn’t likely to be sorted, so when we asked should we find somewhere else to eat, was told that we probably should. So we left the hotel and went somewhere else for dinner. - Went back to the hotel and couldn't sleep as the rooms were so warm. There looked to be an AC unit, but it wouldn’t work. The rooms were also very noisy. Overall, we found the staff to be fairly unhelpful, and inexperienced. And the hotel was dated and in need of some TLC.
2
Lindsay
5 Nov 2025
·
Stayed 2 nights
It was hot and there was no air Conditioning. I nearly toasted Alice. One tiny fan. I cancelled .. romance wasn’t happening. The spa is in massive need of renovation- very poor.
It was hot and there was no air Conditioning. I nearly toasted Alice. One tiny fan. I cancelled .. romance wasn’t happening. The spa is in massive need of renovation- very poor.
10
mark
6 Oct 2025
·
Stayed 1 night
Great staff at this facility we will defo be back. The food was great in the evening and we really enjoyed the spa facilities Minor point please fix the bathroom door stay in room 121 it's sharp n rusty but didn't affect our stay
Great staff at this facility we will defo be back. The food was great in the evening and we really enjoyed the spa facilities Minor point please fix the bathroom door stay in room 121 it's sharp n rusty but didn't affect our stay
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple reviews note mould in showers, stained furnishings, sticky dining tables and flies/insects, alongside worn public areas. Others found rooms or facilities clean, but standards vary stay to stay.
Related guest reviews
6
Jane
19 Apr 2025
·
Stayed 1 night
The spa is amazing. The food is priced very reasonable and is delicious we weren’t going to eat there thinking it’ll be overpriced as there’s not much around, however we were pleasantly surprised. Our only problem was our room. Lovely room think we got upgraded but we found a very dirty sock at side of the bed with some dirty tissues. (Crusty) we told the staff and they made a note of it.
The spa is amazing. The food is priced very reasonable and is delicious we weren’t going to eat there thinking it’ll be overpriced as there’s not much around, however we were pleasantly surprised. Our only problem was our room. Lovely room think we got upgraded but we found a very dirty sock at side of the bed with some dirty tissues. (Crusty) we told the staff and they made a note of it.
6
Elah
23 Sept 2025
·
Stayed 3 nights
Walking in it initially looked like a really lovely quiet place but as we spent more time the more flaws we noticed the worse it began to look. My biggest problem was the room was quite dirty and the headboard was crumbling away onto our pillows. Hair in shower and dust in cracked sink. The view out the patio doors was nice though. If they put the money into maintaining this hotel it would be so much better! It has such potential to be such a gorgeous place. The same 2 drinks came to do a different total everyday. All the staff were super lovely except the bar staff on the Saturday night were slightly unprofessional. Charged us for someone else’s drinks then my partner had to work the difference he needed to pay for them. Best part was probably the location on the beautiful canal and the Spa but even parts of that were in desperate need of some updating/maintenance. Weirdly some areas looked great/new and other areas really run down and old. Had a mixed experience with the restaurant, all the food we tried was excellent especially the chicken noodles but we had a chicken burger and it wasn’t good. It was clean and a nice atmosphere inside.
Walking in it initially looked like a really lovely quiet place but as we spent more time the more flaws we noticed the worse it began to look. My biggest problem was the room was quite dirty and the headboard was crumbling away onto our pillows. Hair in shower and dust in cracked sink. The view out the patio doors was nice though. If they put the money into maintaining this hotel it would be so much better! It has such potential to be such a gorgeous place. The same 2 drinks came to do a different total everyday. All the staff were super lovely except the bar staff on the Saturday night were slightly unprofessional. Charged us for someone else’s drinks then my partner had to work the difference he needed to pay for them. Best part was probably the location on the beautiful canal and the Spa but even parts of that were in desperate need of some updating/maintenance. Weirdly some areas looked great/new and other areas really run down and old. Had a mixed experience with the restaurant, all the food we tried was excellent especially the chicken noodles but we had a chicken burger and it wasn’t good. It was clean and a nice atmosphere inside.
4
James
14 Oct 2025
·
Stayed 2 nights
Bathroom run down and mouldy. Very unstable wifi. Greasy plates and cutlery. Very sticky dining tables.
Bathroom run down and mouldy. Very unstable wifi. Greasy plates and cutlery. Very sticky dining tables.
6
Lee
29 Aug 2025
·
Stayed 1 night
Restaurant was lovely, food at our evening meal was superb, breakfast again, top notch, staff in the restaurant and bar so helpful and friendly, cocktails brilliant, Henry makes an amazing “old fashioned”. Room was disappointing, plug in shower damaged, black mould patches in shower, bottom of bathroom door rotten, doors need a good paint, very dirty and worn, heater in room so dirty, I mean disgusting! For a 4 star hotel at this price I expect A LOT better standard. No usb’s to charge devices, strange in this day and age, wouldn’t go back.
Restaurant was lovely, food at our evening meal was superb, breakfast again, top notch, staff in the restaurant and bar so helpful and friendly, cocktails brilliant, Henry makes an amazing “old fashioned”. Room was disappointing, plug in shower damaged, black mould patches in shower, bottom of bathroom door rotten, doors need a good paint, very dirty and worn, heater in room so dirty, I mean disgusting! For a 4 star hotel at this price I expect A LOT better standard. No usb’s to charge devices, strange in this day and age, wouldn’t go back.
6
Karen
17 Aug 2025
·
Stayed 1 night
The bedrooms need a refurb and deep clean! Dust, cobwebs and dirt on the floor. Ripped net curtain which needs replacing. Tv remote didnt work properly. Opened the balcony doors for fresh air to be met with filthy windows externally and several spiders and cobwebs on the internal edge of the frame. There were 4 spiders in webs in the room which was not good for someone who is scared of them! Did not make for a good night sleep! For what is charged it really needs to be better. Staff were great.
The bedrooms need a refurb and deep clean! Dust, cobwebs and dirt on the floor. Ripped net curtain which needs replacing. Tv remote didnt work properly. Opened the balcony doors for fresh air to be met with filthy windows externally and several spiders and cobwebs on the internal edge of the frame. There were 4 spiders in webs in the room which was not good for someone who is scared of them! Did not make for a good night sleep! For what is charged it really needs to be better. Staff were great.
6
Claire
31 Aug 2025
·
Stayed 1 night
Room was not cleanest when we checked in with stains on the bedding. Had to wait a long time at reception to speak to someone about it. The lady seemed very over worked but was great and changed our room right away so cannot fault her. Overall I would say the hotel rooms look tired and in need of freshen up and deep clean. Spa and breakfast were very good on a positive note
Room was not cleanest when we checked in with stains on the bedding. Had to wait a long time at reception to speak to someone about it. The lady seemed very over worked but was great and changed our room right away so cannot fault her. Overall I would say the hotel rooms look tired and in need of freshen up and deep clean. Spa and breakfast were very good on a positive note
4
Tracey
28 Sept 2025
·
Stayed 2 nights
Hotel was tired and in need of repair in lots of places. Original room was dirty and the doors would not secure - only option was to stay or to leave. Front desk staff were not helpful.
Hotel was tired and in need of repair in lots of places. Original room was dirty and the doors would not secure - only option was to stay or to leave. Front desk staff were not helpful.
10
Sarah
28 May 2025
·
Stayed 2 nights
We stayed for 2 nights and had a spa experience. The spa was amazing and well worth the money. The hotel was clean and comfortable. We would have liked a sofa area to chill and relax, in the main hotel part. The breakfast was lovely and plenty of choice.
We stayed for 2 nights and had a spa experience. The spa was amazing and well worth the money. The hotel was clean and comfortable. We would have liked a sofa area to chill and relax, in the main hotel part. The breakfast was lovely and plenty of choice.
4
Tia
17 Jan 2025
·
Stayed 1 night
Myself and cousin had to be moved at midnight to another. Reception said they would come up to the room with in 5 minutes and an hour late they finally came up. We came back from have food and there an infestation of flies in the room and some lady birds. When we were searching round the room to see where they were coming from we came across Substantial amount of died flies behind the bed
Myself and cousin had to be moved at midnight to another. Reception said they would come up to the room with in 5 minutes and an hour late they finally came up. We came back from have food and there an infestation of flies in the room and some lady birds. When we were searching round the room to see where they were coming from we came across Substantial amount of died flies behind the bed
6
Elizabeth
4 Jul 2025
·
Stayed 1 night
Hotel building, grounds are beautiful and spa is incredible, but rooms are dated and noisy. I was on the ground floor and you can hear noise all outside of the bar /restaurant area. The net curtains on the windows were stained, there was a dirty food stain on the wall near the table, and the wardrobe paint is flaking off. Poor/no soundproofing I could hear all neighbours, and was woken up by external noise at 5:50am. TV didn't work ,only showed radio stations. Food in restaurant was very good, and bar staff very friendly and helpful. Breakfast food was basic- one type of sliced bread, basic pastries etc. Hot breakfast food was not hot as it is simply kept in ceramic pots on hot rings, so all of the "hot" food is lukewarm. Luckily I stayed on business, as I would not be happy paying £150 for 1 night here.
Hotel building, grounds are beautiful and spa is incredible, but rooms are dated and noisy. I was on the ground floor and you can hear noise all outside of the bar /restaurant area. The net curtains on the windows were stained, there was a dirty food stain on the wall near the table, and the wardrobe paint is flaking off. Poor/no soundproofing I could hear all neighbours, and was woken up by external noise at 5:50am. TV didn't work ,only showed radio stations. Food in restaurant was very good, and bar staff very friendly and helpful. Breakfast food was basic- one type of sliced bread, basic pastries etc. Hot breakfast food was not hot as it is simply kept in ceramic pots on hot rings, so all of the "hot" food is lukewarm. Luckily I stayed on business, as I would not be happy paying £150 for 1 night here.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often dated with very small bathrooms, thin walls and temperature issues, and Wi‑Fi/TV reliability can be poor. Canal‑view rooms and some suites are appreciated for comfort and outlook, but overall maintenance and soundproofing are recurring concerns.
Related guest reviews
8
Kuda
11 Dec 2024
·
Stayed 2 nights
The hotel is completely outdated and is in urgent need of refurbishment. The room was very smelly I had to use cologne a few times to try and manage it. The bathroom was too small! The lift stopped suddenly on arrival to your floor — not good! The whole hotel needs to be modernised. The internet was completely atrocious. We could not work there at all! The Spa was the exceptional. I would recommend a Spa Day but do not book the hotel.
The hotel is completely outdated and is in urgent need of refurbishment. The room was very smelly I had to use cologne a few times to try and manage it. The bathroom was too small! The lift stopped suddenly on arrival to your floor — not good! The whole hotel needs to be modernised. The internet was completely atrocious. We could not work there at all! The Spa was the exceptional. I would recommend a Spa Day but do not book the hotel.
6
Clare
27 Jul 2025
·
Stayed 1 night
Room very tired.Skirting boards scuffed and dirty. Shower over bath very narrow, shower gel dispenser broken but not replaced,battery flat in room safe,so not working, and blinds broken so would not close properly, meaning it got light early! Many flies at the breakfast buffet.
Room very tired.Skirting boards scuffed and dirty. Shower over bath very narrow, shower gel dispenser broken but not replaced,battery flat in room safe,so not working, and blinds broken so would not close properly, meaning it got light early! Many flies at the breakfast buffet.
6
Katie
20 Jul 2025
·
Stayed 1 night
Loved the spa and swimming facilities, lovely atmosphere and nice and clean. Good restaurant with great breakfast, excellent quality. The room was the only thing that let the stay down. The air con didn’t work, the balcony was tiny and very old, the bathroom looked very poorly finished and the shower tray was a little mouldy. I paid extra to have a canal view room and it really wasn’t worth it.
Loved the spa and swimming facilities, lovely atmosphere and nice and clean. Good restaurant with great breakfast, excellent quality. The room was the only thing that let the stay down. The air con didn’t work, the balcony was tiny and very old, the bathroom looked very poorly finished and the shower tray was a little mouldy. I paid extra to have a canal view room and it really wasn’t worth it.
10
Caroline
18 Oct 2025
·
Stayed 1 night
I booked the suite room for my husbands birthday and it did not disappoint, the suite is absolutely gorgeous if it had a kitchen we'd have moved in :) Great place to stay, lovely surroundings, nice staff and tasty food. Perfect 👌
I booked the suite room for my husbands birthday and it did not disappoint, the suite is absolutely gorgeous if it had a kitchen we'd have moved in :) Great place to stay, lovely surroundings, nice staff and tasty food. Perfect 👌
8
Amanda
9 May 2025
·
Stayed 1 night
Great location with friendly & helpful staff. Shame there isn’t more insulation in the walls as you can hear everything that is said in the next room.
Great location with friendly & helpful staff. Shame there isn’t more insulation in the walls as you can hear everything that is said in the next room.
10
Barrie
14 Jul 2025
·
Stayed 1 night
We upgraded to canal view and we had wonderful views of it
We upgraded to canal view and we had wonderful views of it
10
Thomas
13 Oct 2024
·
Stayed 2 nights
Great place to unwind for 2 nights. Get a room overlooking the canal and a spa visit
Great place to unwind for 2 nights. Get a room overlooking the canal and a spa visit
6
Elizabeth
4 Jul 2025
·
Stayed 1 night
Hotel building, grounds are beautiful and spa is incredible, but rooms are dated and noisy. I was on the ground floor and you can hear noise all outside of the bar /restaurant area. The net curtains on the windows were stained, there was a dirty food stain on the wall near the table, and the wardrobe paint is flaking off. Poor/no soundproofing I could hear all neighbours, and was woken up by external noise at 5:50am. TV didn't work ,only showed radio stations. Food in restaurant was very good, and bar staff very friendly and helpful. Breakfast food was basic- one type of sliced bread, basic pastries etc. Hot breakfast food was not hot as it is simply kept in ceramic pots on hot rings, so all of the "hot" food is lukewarm. Luckily I stayed on business, as I would not be happy paying £150 for 1 night here.
Hotel building, grounds are beautiful and spa is incredible, but rooms are dated and noisy. I was on the ground floor and you can hear noise all outside of the bar /restaurant area. The net curtains on the windows were stained, there was a dirty food stain on the wall near the table, and the wardrobe paint is flaking off. Poor/no soundproofing I could hear all neighbours, and was woken up by external noise at 5:50am. TV didn't work ,only showed radio stations. Food in restaurant was very good, and bar staff very friendly and helpful. Breakfast food was basic- one type of sliced bread, basic pastries etc. Hot breakfast food was not hot as it is simply kept in ceramic pots on hot rings, so all of the "hot" food is lukewarm. Luckily I stayed on business, as I would not be happy paying £150 for 1 night here.
8
Hugo
19 Nov 2025
·
Stayed 2 nights
Check-in was rapid and handled by consistently friendly staff. The room was of standard size, though the bathroom was notably small. Temperature control relied on an aging water-heater unit that required some effort to understand. Several cosmetic defects were present, including paint splashes on curtains, walls, and power outlets. Light leakage from the corridor was significant, and noise insulation was inadequate; conversations, coughing, and even restroom use from nearby rooms were clearly audible. The bathroom’s layout was inefficient, requiring the door to be closed before the toilet could be used. Cleanliness was acceptable, and towels were provided in adequate quantity and size. Breakfast offered a wide range of options with good overall taste. Food outside breakfast was of high quality. Although the hotel contains a gym, spa, and other facilities, these were not used and cannot be assessed. All staff interactions were polite, friendly, and efficient. No issues occurred beyond the structural and acoustic limitations already noted. Value for money is reasonable when using only the room and breakfast. Guests who take advantage of the additional facilities may experience improved overall worth.
Check-in was rapid and handled by consistently friendly staff. The room was of standard size, though the bathroom was notably small. Temperature control relied on an aging water-heater unit that required some effort to understand. Several cosmetic defects were present, including paint splashes on curtains, walls, and power outlets. Light leakage from the corridor was significant, and noise insulation was inadequate; conversations, coughing, and even restroom use from nearby rooms were clearly audible. The bathroom’s layout was inefficient, requiring the door to be closed before the toilet could be used. Cleanliness was acceptable, and towels were provided in adequate quantity and size. Breakfast offered a wide range of options with good overall taste. Food outside breakfast was of high quality. Although the hotel contains a gym, spa, and other facilities, these were not used and cannot be assessed. All staff interactions were polite, friendly, and efficient. No issues occurred beyond the structural and acoustic limitations already noted. Value for money is reasonable when using only the room and breakfast. Guests who take advantage of the additional facilities may experience improved overall worth.
2
Simon
7 Sept 2025
·
Stayed 1 night
Having spent a while trying to choose a hotel in the area the reviews for this one looked good (which is suspicious based on my experience there) and so we booked it. I stay in 30/40 hotels/yr and this was one of the worst I ever been in. They didn’t acknowledge Expedia status and we were offered the discount etc. the room and bathroom were tiny. Worst of all though was the condition of the room. It stunk of smoke, was dirty and starting to fall apart (see photos). I’m not sure anyone could disagree if they see the pics I took. I was told the hotel was full so we couldn’t move. The AC was broken (seems they’ve decided they don’t offer AC anymore), the safe was broken, there were stains everywhere (including the lampshades), the doors were started by to rot and there are no windows (so you need to leave the door open all night or put up with the heat). Even with the door open, the room was warm and I struggled to sleep. WiFi was poor and struggled to stream Netflix. Mobile phone coverage is also poor in the area so we had to rely on the WiFi. The bar is not in the hotel, you need to cross the courtyard. The spa is not in the hotel, it’s a 1-2 mins walk (uncovered). Breakfast was ok but some items are extra (which we weren’t made aware of when ordering). Doors and wooden surfaces around the ‘resort’ are rotting and unpainted. The owners clearly don’t want to spend money on the place so it’s getting into a very poor state. Maybe some rooms have been renovated?
Having spent a while trying to choose a hotel in the area the reviews for this one looked good (which is suspicious based on my experience there) and so we booked it. I stay in 30/40 hotels/yr and this was one of the worst I ever been in. They didn’t acknowledge Expedia status and we were offered the discount etc. the room and bathroom were tiny. Worst of all though was the condition of the room. It stunk of smoke, was dirty and starting to fall apart (see photos). I’m not sure anyone could disagree if they see the pics I took. I was told the hotel was full so we couldn’t move. The AC was broken (seems they’ve decided they don’t offer AC anymore), the safe was broken, there were stains everywhere (including the lampshades), the doors were started by to rot and there are no windows (so you need to leave the door open all night or put up with the heat). Even with the door open, the room was warm and I struggled to sleep. WiFi was poor and struggled to stream Netflix. Mobile phone coverage is also poor in the area so we had to rely on the WiFi. The bar is not in the hotel, you need to cross the courtyard. The spa is not in the hotel, it’s a 1-2 mins walk (uncovered). Breakfast was ok but some items are extra (which we weren’t made aware of when ordering). Doors and wooden surfaces around the ‘resort’ are rotting and unpainted. The owners clearly don’t want to spend money on the place so it’s getting into a very poor state. Maybe some rooms have been renovated?
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, welcoming and accommodating, with prompt check‑ins and occasional upgrades. However, lapses occur, including slow or unprofessional bar/leisure service and mixed issue resolution.
Related guest reviews
8
Wendy
10 Nov 2025
·
Stayed 1 night
Room looked tired and was in need of updating and shower floor needed a full re-grout. But the restaurant and bar area were lovely and the food was surprisingly good. Had to send my starter back, as despite declaring I was a coeliac 3 times, on booking, on entry to the restaurant and again on ordering, they still sent it out with normal bread on. Once highlighted though the staff were quick to send it back and it was re-made which was good. So often the offending item is simply removed, but I was happy they remade it. The staff were lovely too. And the food was surprisingly good. Yes the hotel is tired, we didn't use the spa so couldn't comment, but we had a lovely stay anyway.
Room looked tired and was in need of updating and shower floor needed a full re-grout. But the restaurant and bar area were lovely and the food was surprisingly good. Had to send my starter back, as despite declaring I was a coeliac 3 times, on booking, on entry to the restaurant and again on ordering, they still sent it out with normal bread on. Once highlighted though the staff were quick to send it back and it was re-made which was good. So often the offending item is simply removed, but I was happy they remade it. The staff were lovely too. And the food was surprisingly good. Yes the hotel is tired, we didn't use the spa so couldn't comment, but we had a lovely stay anyway.
8
Christopher
15 Jan 2023
·
Stayed 1 night
Lovely hotel a lot of walking due to staff not knowing where to send us for afternoon tea Bar staff slow would polish glasses and not serve drinks Restaurant staff where slow and untrained table booked for 2030 was seated at 2140 cut our losses after two courses
Lovely hotel a lot of walking due to staff not knowing where to send us for afternoon tea Bar staff slow would polish glasses and not serve drinks Restaurant staff where slow and untrained table booked for 2030 was seated at 2140 cut our losses after two courses
6
Natalie
4 May 2025
·
Stayed 1 night
The food was excellent, we enjoyed a 3 course meal and every part of it was beautiful. I found the spa / leisure staff quite rude and not very helpful. We also had to move rooms on arrival and the room we were moved to wasn't as nice / modern. It was clean, affordable and worth the money but slightly let down by the staff in the leisure building.
The food was excellent, we enjoyed a 3 course meal and every part of it was beautiful. I found the spa / leisure staff quite rude and not very helpful. We also had to move rooms on arrival and the room we were moved to wasn't as nice / modern. It was clean, affordable and worth the money but slightly let down by the staff in the leisure building.
10
Peter
23 Nov 2025
·
Stayed 2 nights
Great staff at reception and restaurant. Room was clean albeit the bathroom was very small. Great weekend. Food was lovely.
Great staff at reception and restaurant. Room was clean albeit the bathroom was very small. Great weekend. Food was lovely.
10
Lee
13 May 2024
·
Stayed 1 night
The hotel was our final stop after completing the 3 peaks challenge. A bunch of broken bodies turned up & headed for the hot tub & the facilities at the pool certainly didn’t disappoint. The reception staff were excellent juggling a large group and completing dinner orders at the same time. I asked for 2 of my 7 rooms to be changed from doubles to twins and nothing was too much trouble. Food was excellent, the bar & restaurant staff attentive and polite and breakfast the following morning very high standard. Cleanliness was exceptional, your hotel certainly ticked all the boxes.
The hotel was our final stop after completing the 3 peaks challenge. A bunch of broken bodies turned up & headed for the hot tub & the facilities at the pool certainly didn’t disappoint. The reception staff were excellent juggling a large group and completing dinner orders at the same time. I asked for 2 of my 7 rooms to be changed from doubles to twins and nothing was too much trouble. Food was excellent, the bar & restaurant staff attentive and polite and breakfast the following morning very high standard. Cleanliness was exceptional, your hotel certainly ticked all the boxes.
10
Adele
3 Jun 2025
·
Stayed 2 nights
We absolutely love this place me & my partner have stayed a few times, the staff are always very helpful & welcoming lovely area with lots to do if you drive.
We absolutely love this place me & my partner have stayed a few times, the staff are always very helpful & welcoming lovely area with lots to do if you drive.
6
Martin
23 May 2023
·
Stayed 1 night
Quite a nice hotel (although signage on the way in is poor). The bar was really busy when I stayed on Mon due to a conference. Only had 2 bar staff on, who were understandably busy. No acknowledgement that they'd be with you shortly, and even when eventually served, no welcome, no smile, no nothing. Returned later that night and the bar was empty, no staff at all. Waited over 5 mins and then 3 staff appeared and still no acknowledgement. Another customer had to ask them if anyone was working, and then the same lady promptly served someone at the other end, who'd just appeared. If you work in customer service, you probably should have some basic service skills (knowing who has been waiting and offering service with a smile!).
Quite a nice hotel (although signage on the way in is poor). The bar was really busy when I stayed on Mon due to a conference. Only had 2 bar staff on, who were understandably busy. No acknowledgement that they'd be with you shortly, and even when eventually served, no welcome, no smile, no nothing. Returned later that night and the bar was empty, no staff at all. Waited over 5 mins and then 3 staff appeared and still no acknowledgement. Another customer had to ask them if anyone was working, and then the same lady promptly served someone at the other end, who'd just appeared. If you work in customer service, you probably should have some basic service skills (knowing who has been waiting and offering service with a smile!).
4
Tracey
28 Sept 2025
·
Stayed 2 nights
Hotel was tired and in need of repair in lots of places. Original room was dirty and the doors would not secure - only option was to stay or to leave. Front desk staff were not helpful.
Hotel was tired and in need of repair in lots of places. Original room was dirty and the doors would not secure - only option was to stay or to leave. Front desk staff were not helpful.
10
madison
18 May 2025
·
Stayed 1 night
amazing touch for our anniversary so thank you and what really made it better was Matthew on reception such a super star and made the experience even better
amazing touch for our anniversary so thank you and what really made it better was Matthew on reception such a super star and made the experience even better
8
Hugo
19 Nov 2025
·
Stayed 2 nights
Check-in was rapid and handled by consistently friendly staff. The room was of standard size, though the bathroom was notably small. Temperature control relied on an aging water-heater unit that required some effort to understand. Several cosmetic defects were present, including paint splashes on curtains, walls, and power outlets. Light leakage from the corridor was significant, and noise insulation was inadequate; conversations, coughing, and even restroom use from nearby rooms were clearly audible. The bathroom’s layout was inefficient, requiring the door to be closed before the toilet could be used. Cleanliness was acceptable, and towels were provided in adequate quantity and size. Breakfast offered a wide range of options with good overall taste. Food outside breakfast was of high quality. Although the hotel contains a gym, spa, and other facilities, these were not used and cannot be assessed. All staff interactions were polite, friendly, and efficient. No issues occurred beyond the structural and acoustic limitations already noted. Value for money is reasonable when using only the room and breakfast. Guests who take advantage of the additional facilities may experience improved overall worth.
Check-in was rapid and handled by consistently friendly staff. The room was of standard size, though the bathroom was notably small. Temperature control relied on an aging water-heater unit that required some effort to understand. Several cosmetic defects were present, including paint splashes on curtains, walls, and power outlets. Light leakage from the corridor was significant, and noise insulation was inadequate; conversations, coughing, and even restroom use from nearby rooms were clearly audible. The bathroom’s layout was inefficient, requiring the door to be closed before the toilet could be used. Cleanliness was acceptable, and towels were provided in adequate quantity and size. Breakfast offered a wide range of options with good overall taste. Food outside breakfast was of high quality. Although the hotel contains a gym, spa, and other facilities, these were not used and cannot be assessed. All staff interactions were polite, friendly, and efficient. No issues occurred beyond the structural and acoustic limitations already noted. Value for money is reasonable when using only the room and breakfast. Guests who take advantage of the additional facilities may experience improved overall worth.
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AI-generated summary based on recent guest reviews
Location
Scenic canal‑side setting with pleasant walks and easy access to the A5; many appreciate the quiet outlook and plentiful parking. Some road or bar noise is mentioned in certain rooms.
Related guest reviews
6
Rebecca
25 Mar 2024
·
Stayed 2 nights
Location is very nice near the canal and there is good ample parking. Nice level entrance to get around which is good for luggage. The hotel itself could do with some refurbishment as carpets were torn and worn in places. I didn't use the spa facilities so cannot comment on that but there was an air of tiredness about the public areas. The restaurant has a good menu but the tables are really sticky from the spray used to wipe them down. The breakfast had a great selection of items and the staff are reallly lovely and welcoming.
Location is very nice near the canal and there is good ample parking. Nice level entrance to get around which is good for luggage. The hotel itself could do with some refurbishment as carpets were torn and worn in places. I didn't use the spa facilities so cannot comment on that but there was an air of tiredness about the public areas. The restaurant has a good menu but the tables are really sticky from the spray used to wipe them down. The breakfast had a great selection of items and the staff are reallly lovely and welcoming.
8
Tony
1 Oct 2024
·
Stayed 2 nights
Able to go for long walk in countryside beside canal to aqueduct along canal path into Wales and back. Hotel great (and quiet)
Able to go for long walk in countryside beside canal to aqueduct along canal path into Wales and back. Hotel great (and quiet)
10
David
28 May 2025
·
Stayed 1 night
Lovely place at a good price. We had a two night stay at this hotel while visiting Llangollen, rooms are nice and clean with wonderful views. Both lady’s on reception were so nice and helpful. We had a lovely chat with Ellie and both are a credit to the hotel. Buffet breakfast was very tasty with a great selection. We had dinner on both nights and the crispy chilli beef was very good. Also plenty of parking and an excellent spa and pool. One we will definitely return to 😊
Lovely place at a good price. We had a two night stay at this hotel while visiting Llangollen, rooms are nice and clean with wonderful views. Both lady’s on reception were so nice and helpful. We had a lovely chat with Ellie and both are a credit to the hotel. Buffet breakfast was very tasty with a great selection. We had dinner on both nights and the crispy chilli beef was very good. Also plenty of parking and an excellent spa and pool. One we will definitely return to 😊
8
Sian
4 Jun 2024
·
Stayed 1 night
We had a lovely overnight stay at The Lion Quays resort, my husband was able to check in to our room early, whilst my cousin and I went on a very nice spa day in the separate facility on site. The hotel site is showing some signs of wear and tear, the carpets are tired and worn in places, the decking on the moorings is a bit rotten but it looks as though they’re starting to replace it. This however, didn’t really spoil anything for us. Our room had a lovely view of the canal with doors you could open up and take in the fresh air, the proximity to the A5 means there is some road noise almost all the time, but this didn’t bother us. Overall the room was well appointed and clean, though we couldn’t figure out how to get the tv to work other than as a radio and it would’ve been helpful to have had more than one USB socket, as we both forgot our charger plugs. Large comfy bed, no complaints there. We had booked B&B, and the breakfast buffet in the adjacent restaurant was excellent. Everything you’d generally want in a good British buffet, including decent coffee. The proximity to the Llangollen canal meant we could get straight onto the tow path and enjoyed a lovely walk up to Chirk and back. Well worth it to view the aqueduct and viaduct. You can go further through the tunnel and there’s lots to explore. We’d go back. It’s a nice, convenient place to stay. The spa facilities are also excellent and they use Elemis products which is always a bonus from my point of view.
We had a lovely overnight stay at The Lion Quays resort, my husband was able to check in to our room early, whilst my cousin and I went on a very nice spa day in the separate facility on site. The hotel site is showing some signs of wear and tear, the carpets are tired and worn in places, the decking on the moorings is a bit rotten but it looks as though they’re starting to replace it. This however, didn’t really spoil anything for us. Our room had a lovely view of the canal with doors you could open up and take in the fresh air, the proximity to the A5 means there is some road noise almost all the time, but this didn’t bother us. Overall the room was well appointed and clean, though we couldn’t figure out how to get the tv to work other than as a radio and it would’ve been helpful to have had more than one USB socket, as we both forgot our charger plugs. Large comfy bed, no complaints there. We had booked B&B, and the breakfast buffet in the adjacent restaurant was excellent. Everything you’d generally want in a good British buffet, including decent coffee. The proximity to the Llangollen canal meant we could get straight onto the tow path and enjoyed a lovely walk up to Chirk and back. Well worth it to view the aqueduct and viaduct. You can go further through the tunnel and there’s lots to explore. We’d go back. It’s a nice, convenient place to stay. The spa facilities are also excellent and they use Elemis products which is always a bonus from my point of view.
10
lisajane
2 Jun 2025
·
Stayed 3 nights
The welcome from the team was excellent. Nothing was too much trouble. Started in a beautiful canal view room without balcony. As the weather was so pleasant and the canal river boats passing we asked very quickly if there was any chance we could move to a juliet balacony or ideally a terrace with table and chairs. We dropped lucky and would highly recomend these rooms. The Spa was excellent and the 30 mins massage chairs were amazing and different 😀 Overall very worthwhile stay and a lovely place to explore.
The welcome from the team was excellent. Nothing was too much trouble. Started in a beautiful canal view room without balcony. As the weather was so pleasant and the canal river boats passing we asked very quickly if there was any chance we could move to a juliet balacony or ideally a terrace with table and chairs. We dropped lucky and would highly recomend these rooms. The Spa was excellent and the 30 mins massage chairs were amazing and different 😀 Overall very worthwhile stay and a lovely place to explore.
10
Nigel
17 Jul 2025
·
Stayed 1 night
Really nice chilled out environment, Really helpful staff, very relaxing with excellent spa treatments onsite if required or just relax with ambient atmosphere when using the swimming pool, sauna, steam, hydrotherapy area's giving it a pure chilled vibe to unwind, we booked an executive room with a canal view, just watching the barge boats go past whilst having a beer next to the water it was a very good & relaxed atmosphere, we would definitely be returning to the hotel/spa we had excellent weather that made our trip even better after a day of canoeing over the tallest Aqueduct.
Really nice chilled out environment, Really helpful staff, very relaxing with excellent spa treatments onsite if required or just relax with ambient atmosphere when using the swimming pool, sauna, steam, hydrotherapy area's giving it a pure chilled vibe to unwind, we booked an executive room with a canal view, just watching the barge boats go past whilst having a beer next to the water it was a very good & relaxed atmosphere, we would definitely be returning to the hotel/spa we had excellent weather that made our trip even better after a day of canoeing over the tallest Aqueduct.
10
Nadine
10 Aug 2025
·
Stayed 2 nights
We had the most wonderful weekend getaway, beautiful location on the canal! From the moment we arrived, everything was perfect. The bed was incredibly comfortable, and the facilities were first-class. I enjoyed a truly blissful spa treatment that left me feeling completely refreshed. Breakfast, included in our stay, offered an impressive variety of options — all fresh, delicious, and beautifully presented 😋. Our evening meal was equally outstanding, with exceptional flavours and attentive service. Highly recommend for a relaxing and luxurious escape weekend away!
We had the most wonderful weekend getaway, beautiful location on the canal! From the moment we arrived, everything was perfect. The bed was incredibly comfortable, and the facilities were first-class. I enjoyed a truly blissful spa treatment that left me feeling completely refreshed. Breakfast, included in our stay, offered an impressive variety of options — all fresh, delicious, and beautifully presented 😋. Our evening meal was equally outstanding, with exceptional flavours and attentive service. Highly recommend for a relaxing and luxurious escape weekend away!
10
marie
25 May 2025
·
Stayed 1 night
Lovely location ideal to walk by the canal
Lovely location ideal to walk by the canal
8
Abderrahmane
28 May 2025
·
Stayed 1 night
The hotel is located outside town and close to the A5 road. It very quiet and has plenty of parking. The restaurant offers great food at reasonable prices. Some customers had a free bottle of wine while none was offered to us. Not clear how that works.
The hotel is located outside town and close to the A5 road. It very quiet and has plenty of parking. The restaurant offers great food at reasonable prices. Some customers had a free bottle of wine while none was offered to us. Not clear how that works.
10
Toni
11 Dec 2024
·
Stayed 1 night
Great location on the way up to Cheshire oaks - quick check in and good parking
Great location on the way up to Cheshire oaks - quick check in and good parking
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AI-generated summary based on recent guest reviews
Dining
Breakfasts and evening meals are often praised for taste and variety, yet there are repeated complaints about cold items, delays, limited choices and high drink prices. Dietary handling can be mixed but issues are sometimes corrected.
Related guest reviews
6
Lorraine
23 Aug 2025
·
Stayed 1 night
For an executive room it was very tired. The bed definately needed a new mattress it was very soft. The bar area was pleasant but again looked very tired. Dirty stained chairs and marks on wall. Our evening meal was lovely and so was breakfast although one 4 slice toaster didn’t appear to be enough causing cues
For an executive room it was very tired. The bed definately needed a new mattress it was very soft. The bar area was pleasant but again looked very tired. Dirty stained chairs and marks on wall. Our evening meal was lovely and so was breakfast although one 4 slice toaster didn’t appear to be enough causing cues
8
Christopher
15 Jan 2023
·
Stayed 1 night
Lovely hotel a lot of walking due to staff not knowing where to send us for afternoon tea Bar staff slow would polish glasses and not serve drinks Restaurant staff where slow and untrained table booked for 2030 was seated at 2140 cut our losses after two courses
Lovely hotel a lot of walking due to staff not knowing where to send us for afternoon tea Bar staff slow would polish glasses and not serve drinks Restaurant staff where slow and untrained table booked for 2030 was seated at 2140 cut our losses after two courses
8
Kat
23 Jan 2025
·
Stayed 1 night
Really friendly staff and service, The room was clean and good standard. We had dinner at the restaurant which was extremely nice both myself and my partner enjoyed the food. Now the not so good bits.. The halls are a bit dated and could do with being updated The walls are definitely paper thin and definitely need to be soundproof as other reviews have suggested. Breakfast was disappointing not the same standard as the evening meal was and it was in the same restaurant
Really friendly staff and service, The room was clean and good standard. We had dinner at the restaurant which was extremely nice both myself and my partner enjoyed the food. Now the not so good bits.. The halls are a bit dated and could do with being updated The walls are definitely paper thin and definitely need to be soundproof as other reviews have suggested. Breakfast was disappointing not the same standard as the evening meal was and it was in the same restaurant
2
Alison
8 Sept 2024
·
Stayed 1 night
We ate dinner at the hotel and the food was dreadful. We were then significantly overcharged. When we challenged this the waitress was rude and extremely confrontational. The breakfast in the morning was terrible and cold. So bad that the four of us ate almost nothing and had to stop for breakfast on the way home. The rooms were not clean and in dire need of some serious maintenance. So disappointed.
We ate dinner at the hotel and the food was dreadful. We were then significantly overcharged. When we challenged this the waitress was rude and extremely confrontational. The breakfast in the morning was terrible and cold. So bad that the four of us ate almost nothing and had to stop for breakfast on the way home. The rooms were not clean and in dire need of some serious maintenance. So disappointed.
8
Liz
24 Mar 2024
·
Stayed 2 nights
The staff were lovely friendly and informative I did love the spa but the pool was too cold to stay in for too long Breakfast was good and the rooms were good As a solo traveller it was expensive accomodation but overall I enjoyed it
The staff were lovely friendly and informative I did love the spa but the pool was too cold to stay in for too long Breakfast was good and the rooms were good As a solo traveller it was expensive accomodation but overall I enjoyed it
10
Peter
23 Nov 2025
·
Stayed 2 nights
Great staff at reception and restaurant. Room was clean albeit the bathroom was very small. Great weekend. Food was lovely.
Great staff at reception and restaurant. Room was clean albeit the bathroom was very small. Great weekend. Food was lovely.
8
Gary
17 Nov 2024
·
Stayed 1 night
Lovely staff and restaurant. Food and service in the restaurant was fabulous. The leisure area was lovely although half the jacuzzi wasn’t working. The walkways at night from the spa area need to be lit up as it was quite dangerous. Room was comfortable. Some shared areas look like they need refurbishment.
Lovely staff and restaurant. Food and service in the restaurant was fabulous. The leisure area was lovely although half the jacuzzi wasn’t working. The walkways at night from the spa area need to be lit up as it was quite dangerous. Room was comfortable. Some shared areas look like they need refurbishment.
10
Mish
16 Sept 2024
·
Stayed 1 night
Easy check in, lots of parking, room clean, bed comfortable, dinner very good. TV and WiFi great, able to plug our Roku in easily. Shower a bit dribbly, bed top cover stained and torn. Overall, excellent.
Easy check in, lots of parking, room clean, bed comfortable, dinner very good. TV and WiFi great, able to plug our Roku in easily. Shower a bit dribbly, bed top cover stained and torn. Overall, excellent.
8
Kim
5 Oct 2025
·
Stayed 1 night
Nice hotel, nice layout. Good food.
Nice hotel, nice layout. Good food.
8
Ian
22 Jul 2024
·
Stayed 15 nights
Food in restaurant was outstanding... Bar prices a little steep though.
Food in restaurant was outstanding... Bar prices a little steep though.
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AI-generated summary based on recent guest reviews
10
Sarah
2 weeks ago
·
Stayed 2 nights
Great stay as always. I would highly recommend this hotel
Great stay as always. I would highly recommend this hotel
10
Tina
2 weeks ago
·
Stayed 1 night
Lovely relaxing stay … will definitely be back again
Lovely relaxing stay … will definitely be back again
10
Lynda
3 weeks ago
·
Stayed 2 nights
Excellent place to stay, the spa is a definite bonus. The room was clean and the Juliet balcony is a nice touch.
Excellent place to stay, the spa is a definite bonus. The room was clean and the Juliet balcony is a nice touch.
10
Sarah
3 weeks ago
·
Stayed 2 nights
Lovely room overlooking the canal. Fantastic spa facilities and wonderful facial by Sian yesterday albeit the neck and shoulder massage was too light for me and like it a lot deeper. Food good other than the calamari on the spa day which you couldn’t really taste (far too small better off having just a couple of whole pieces). Cod is beer batter absolutely delicious. Chips not so much. Would highly recommend especially the spa, definitely one of the best I’ve been to. I will for sure be going back there again
Lovely room overlooking the canal. Fantastic spa facilities and wonderful facial by Sian yesterday albeit the neck and shoulder massage was too light for me and like it a lot deeper. Food good other than the calamari on the spa day which you couldn’t really taste (far too small better off having just a couple of whole pieces). Cod is beer batter absolutely delicious. Chips not so much. Would highly recommend especially the spa, definitely one of the best I’ve been to. I will for sure be going back there again
8
Guy
4 weeks ago
·
Stayed 1 night
Overall ok stay here, the hotel itself is nice and the grounds are lovely with the water. The room I stayed in could do with a refresh, particularly in the bathroom, cracked sink for example. Frustratingly the WiFi was shocking, barely managed to get an email sent. Breakfast was nice though and staff all lovely.
Overall ok stay here, the hotel itself is nice and the grounds are lovely with the water. The room I stayed in could do with a refresh, particularly in the bathroom, cracked sink for example. Frustratingly the WiFi was shocking, barely managed to get an email sent. Breakfast was nice though and staff all lovely.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 03:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Lion Quays Resort
Is parking available at the property?
Yes, free self-parking is available on-site, although parking is limited.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7 AM to 10 AM for a fee of approximately GBP 11.95 per person.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in is available for a fee of GBP 25.00, subject to availability.
What accessibility features are available for guests with disabilities?
The property includes step-free entrances, wheelchair-accessible public areas, and facilities. Guests can inquire about specific room accessibility features upon request.
Where is the property located in relation to key landmarks?
The hotel is situated on the waterfront in Gobowen, just 0.3 km from Lion Quays Spa and 2.1 km from Pontcysyllte Aquaduct. It is also conveniently located 2.8 mi from Chirk Leisure Centre and 3.3 mi from Park Hall Stadium.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available, with access from 6:30 AM to 10:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property. The minimum age for children to stay for free is not specified, but families can inquire directly for specific arrangements.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 20 per night. Advance request for rollaway beds is recommended, and availability may vary.
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October 2026
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: 116.52258761962892USD
- 2026-10-21: 118.72733021133423USD
- 2026-10-22: 113.04505065330507USD
- 2026-10-23: 124.87395227691651USD
- 2026-10-24: 256.1600878808594USD
- 2026-10-25: 110.19010864334108USD
- 2026-10-26: 124.7630376689148USD
- 2026-10-27: 138.2540139643097USD
- 2026-10-28: 139.96530217567445USD
- 2026-10-29: 131.72910884918215USD
- 2026-10-30: 123.06258397331239USD
- 2026-10-31: 134.3310627748871USD
- 2026-11-01: 116.12737189208985USD
- 2026-11-02: 126.52519243293763USD
- 2026-11-03: 121.38945210006715USD
- 2026-11-04: 129.5774853616333USD
- 2026-11-05: 122.6222572619629USD
- 2026-11-06: 123.49291552268983USD
- 2026-11-07: 187.20083603149416USD
- 2026-11-08: 109.52163186805726USD
- 2026-11-09: 126.52519243293763USD
- 2026-11-10: 126.12488919364931USD
- 2026-11-11: 122.59223751670838USD
- 2026-11-12: 119.57996806007387USD
- 2026-11-13: 132.16943556053164USD
- 2026-11-14: 137.68862353820802USD
- 2026-11-15: 108.21141773109437USD
- 2026-11-16: NO DATA
- 2026-11-17: 135.23174078086853USD
- 2026-11-18: 223.80039555572512USD
- 2026-11-19: 128.71683939254763USD
- 2026-11-20: 128.71683939254763USD
- 2026-11-21: 133.4704168058014USD
- 2026-11-22: 110.05279721511842USD
- 2026-11-23: 122.19193427742006USD
- 2026-11-24: 123.94325452568056USD
- 2026-11-25: 130.8784666069031USD
- 2026-11-26: 111.47386600624085USD
- 2026-11-27: 123.93324223403931USD
- 2026-11-28: 152.0984438537598USD
- 2026-11-29: 110.05279721511842USD
- 2026-11-30: 123.49291552268983USD
- 2026-12-01: 125.27425551620485USD
- 2026-12-02: 128.27651268119814USD
- 2026-12-03: 121.24122050773622USD
- 2026-12-04: 129.9878008925629USD
- 2026-12-05: 140.4558959012604USD
- 2026-12-06: 110.05279721511842USD
- 2026-12-07: 128.25214572677615USD
- 2026-12-08: 143.44792665374757USD
- 2026-12-09: 134.3310627748871USD
- 2026-12-10: 122.64227328041078USD
- 2026-12-11: 121.34129203514101USD
- 2026-12-12: 129.9878008925629USD
- 2026-12-13: 108.3214929853058USD
- 2026-12-14: 123.06258397331239USD
- 2026-12-15: 112.64474741401673USD
- 2026-12-16: 112.64474741401673USD
- 2026-12-17: 112.64474741401673USD
- 2026-12-18: 112.66476343246461USD
- 2026-12-19: 116.66777869567872USD
- 2026-12-20: 109.2121672644806USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 6:30 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Contactless check-out is available.
- Fee for full breakfast: approximately GBP 11.95 per person
- Early check-in fee: GBP 25.00 (subject to availability)
- Rollaway bed fee: GBP 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Picnic area/Tables
Packed lunches
Breakfast in the room
Allergy-free room available
Family room
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Garden
Golf course (nearby)
Hiking
Pool indoor
Live music
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)