Best Western Compass Inn

Staff were excellent and food a good standard. It is a slightly odd motel style hotel that could do with updating. Bedroom was average as was the bathroom. Overall probably what was expected.

Not told there was a wedding on and only access from room to bar was through the wedding party reception room. We were told we had to go out the back door walk around the building and into the other door. 45 mile per hr wind and rain at time. Got there and bar was not serviced so had to go into wedding reception bar to het a drink. The log fire in the bar was filling the room with smoke. I reported it and they opened the outside door to vent the room. I pointed out they should put it out. Later went back to the bar for dinner as only room available to eat and the manager was again putting more wood on it. Other people in bar joined in with me and said they had headaches and room full of smoke. Eventually they agreed to let fire burn out but by this time we both felt ill. There was no other room to eat in due to wedding. The young staff were vere good with service but the reception desk staff was unrealistic expecting us to go outside in red weather warning. Not a great experience and very uncomfortable being forced to crash a wedding just to get a drink plus we were very under dressed for that.

The staff were first class. Breakfast (cooked) was superb as was the bar dining.

Nice spot and bar area is well presented, but the decor is very tired in places (including our room) and sound travels from above and adjacent rooms. Overpriced in current condition, lacking Best Western's usual standards.

The property is very dated and in need of decorating, repair and deep cleaning. Staff just handed me my card key. I had to ask what room and direction- disinterested staff. Restaurant was cold due to windows that were not closed in the roof of the orangery , where a few of us were forced to dine, as the bar area was full.Damp and leaves on restaurant floor. The staff member who served us actually shouted‘shut up’ in the middle of talking to her. This was actually directed at another member of staff! Fire door, next to my room, was broken and wouldn’t shut. Dangerous and also meant wind was blowing through corridor all night- making room very cold. In addition, rainfall overnight had soaked carpet. Room walls are flimsy and next room’s conversation and snoring was easily audible. No lighting in car park at rear , making walking and navigating to hotel hazardous. Lock out at 9pm and had to return to car and drive to pub side. Door to get in there jammed and staff thought my struggle with this amusing. Booked for 2 nights but left after first- unbearably poor all round. Final insult was doors to exit were locked and I couldn’t leave until a cleaner was found to unlock main entrance to pub side! Also dangerous in a fire. Disappointing experience- bordering on farcical. Can’t believe this business is still functioning at the level it is at.

Very enjoyablr stay, close to Bath, dog friendly, quiet lovely Countryside, near to motorway for easy access to our home

The food was very good. Unfortunately access from car park to hotel is poor, and very difficult to carry cases and bags up the stairs as there is no lift.

Booked twin bedded room. Allocated room 35. Room had recently been refurbished. Excellent. Despite a wedding being held there it was quiet and restful. Self service cooked breakfast in morning was very good and staff were constantly on hand to top up on anything. Good choice of different foods. Would stay again in room 35 and any other refurbished rooms. Cannot judge any other rooms. Staff were helpful, attentive and friendly. Just off the M4 is an excellent location for visiting Bath via Bath's No. 31 bus Lansdown Park and Ride facility.

Needs some updating but clean, good location and friendly staff. Conviently located restaurant/pub part of hotel with a good range of food on offer at competitive prices. Good selection of breakfast items.

Bar very noisy overcrowded by weeding guests. Breakfast not very good children running all over the place.

We loved our stay . There was a funny smell in our hallway. Great staff and wonderful rest!

Room basic but comfortable and clean. Fine for our one night stay. Ate in the restaurant and the food was really good, as was the full English the next morning. Staff friendly and helpful.

Cute property - very clean. Restaurant on site had excellent dinner and breakfast

On balance, I would have given this two and a half stars. Cleanliness was poor, the corridors were dirty and needed a good vacuuming. The room had a cup with a used tea bag and there was a minimal tea tray, The electricity went on and off all night and in the morning ! The breakfast was ok- all cheaper ingredients. The room was quite and we slept well. Need a refurbishment..Not sure whether we would return.

Room was reasonably clean and bed comfortable. Shower height adjustment broken, and clearly had been for some time - no good for anybody over 3 foot tall. The smell of raw sewage in the corridor and the bathroom was appalling - apparently it’s been like that for some time. It really needs to get sorted……

It was as expected for a cheap hotel. Had everything you needed. Staff are great abd room very clean.

We had a great stay at Compass Inn. The room was lovely and well equipped and the bathroom was sparkling clean and looked new. Rupert kindly assisted us with our heavy bags, all staff were exceptionally helpful. Highly recommended.

Although acceptable, it could’ve been a little cleaner. Lots of banging doors, but only to be expected in a traditional old building. The staff were fantastic, the breakfast and dinner was delicious. And you cannot be those surroundings!

Needs some updating but clean, good location and friendly staff. Conviently located restaurant/pub part of hotel with a good range of food on offer at competitive prices. Good selection of breakfast items.

This could be a great hotel. The location and affordability make it a good choice. Sadly it's tired and a little grubby. The one member of staff we saw was very friendly and helpful. The room was ok but the bed linen and towels were grubby.

The staff is absolutely wonderful and the sourroundings are beautiful, however the hotel is very dated. We were give a very large family room. The bathroom shower worked with an electrical Device that made a tractor engine noise, but the shower was warm and nice. The room carpet next to the double bed smelled really bed and there was no thermostat in the room. One could not control the temperature and the heat would go on only in the evening and be stuck at 30 C (86 F!). The mattresses could use replacing. Not really a place we’d go back to if not for the absolutely stellar staff.

Only problem was TV wouldn't work and reception couldn't help

Reasonable price for a short stay with nice staff. However you can hear people walking and talking which may be a down side if you prefer quiet.

Nice spot and bar area is well presented, but the decor is very tired in places (including our room) and sound travels from above and adjacent rooms. Overpriced in current condition, lacking Best Western's usual standards.

Lovely large rooms with views of the beautiful gardens and countryside.

Place looked tired. Our bed was not comfortable, shower leaked and room was tiny. Staff were lovely

Booked twin bedded room. Allocated room 35. Room had recently been refurbished. Excellent. Despite a wedding being held there it was quiet and restful. Self service cooked breakfast in morning was very good and staff were constantly on hand to top up on anything. Good choice of different foods. Would stay again in room 35 and any other refurbished rooms. Cannot judge any other rooms. Staff were helpful, attentive and friendly. Just off the M4 is an excellent location for visiting Bath via Bath's No. 31 bus Lansdown Park and Ride facility.

Great location. Slightly dated rooms but adds to the charm of the place.

Good location and overall staff very friendly and helpful. Breakfast is freshly cooked for each guest however it finished at 9am weekdays which was for us a bit early. We had an executive room booked for 2 nights and on arrival after 7pm we had no hot water in the bathroom, which after a long journey was disappointing to say the least. Reception staff had to reset boiler (apparently known problem) and we waited almost 2 hours to get hot water and the water pressure from the taps was poor as well. No toilettries in bathroom which for an execetive room was not good. Generally functional hotel but could certainly do with a face lift.

Comfortable room, noisy door to the bathroom, ideally would have the barhroom light switch in the bathroom so you don’t light up the room at night disturbing anybody in room

Great location close to motorways for us to explore the Cotswolds and other areas. Nice and quiet and comfortable bed. Food in the restaurant was delicious. The service from staff on the front desk was great. They were extremely helpful.

Not told there was a wedding on and only access from room to bar was through the wedding party reception room. We were told we had to go out the back door walk around the building and into the other door. 45 mile per hr wind and rain at time. Got there and bar was not serviced so had to go into wedding reception bar to het a drink. The log fire in the bar was filling the room with smoke. I reported it and they opened the outside door to vent the room. I pointed out they should put it out. Later went back to the bar for dinner as only room available to eat and the manager was again putting more wood on it. Other people in bar joined in with me and said they had headaches and room full of smoke. Eventually they agreed to let fire burn out but by this time we both felt ill. There was no other room to eat in due to wedding. The young staff were vere good with service but the reception desk staff was unrealistic expecting us to go outside in red weather warning. Not a great experience and very uncomfortable being forced to crash a wedding just to get a drink plus we were very under dressed for that.

Only problem was TV wouldn't work and reception couldn't help

We had a great stay at Compass Inn. The room was lovely and well equipped and the bathroom was sparkling clean and looked new. Rupert kindly assisted us with our heavy bags, all staff were exceptionally helpful. Highly recommended.

The property is very dated and in need of decorating, repair and deep cleaning. Staff just handed me my card key. I had to ask what room and direction- disinterested staff. Restaurant was cold due to windows that were not closed in the roof of the orangery , where a few of us were forced to dine, as the bar area was full.Damp and leaves on restaurant floor. The staff member who served us actually shouted‘shut up’ in the middle of talking to her. This was actually directed at another member of staff! Fire door, next to my room, was broken and wouldn’t shut. Dangerous and also meant wind was blowing through corridor all night- making room very cold. In addition, rainfall overnight had soaked carpet. Room walls are flimsy and next room’s conversation and snoring was easily audible. No lighting in car park at rear , making walking and navigating to hotel hazardous. Lock out at 9pm and had to return to car and drive to pub side. Door to get in there jammed and staff thought my struggle with this amusing. Booked for 2 nights but left after first- unbearably poor all round. Final insult was doors to exit were locked and I couldn’t leave until a cleaner was found to unlock main entrance to pub side! Also dangerous in a fire. Disappointing experience- bordering on farcical. Can’t believe this business is still functioning at the level it is at.

Staff were very lovely and helpful. Room was good

Food was great, everything you'd ever need at a hotel. The staff are amazing, nothing was too much trouble for any of them.

Decor is a bit tired. Breakfast was too slow.

Booked twin bedded room. Allocated room 35. Room had recently been refurbished. Excellent. Despite a wedding being held there it was quiet and restful. Self service cooked breakfast in morning was very good and staff were constantly on hand to top up on anything. Good choice of different foods. Would stay again in room 35 and any other refurbished rooms. Cannot judge any other rooms. Staff were helpful, attentive and friendly. Just off the M4 is an excellent location for visiting Bath via Bath's No. 31 bus Lansdown Park and Ride facility.

Beautiful property with nice amenities and amazing lovely people. For example, we arrived two times very late after the kitchen was closed, and both times the chef just jumped and helped us with a hot meal for our son.

Great location close to motorways for us to explore the Cotswolds and other areas. Nice and quiet and comfortable bed. Food in the restaurant was delicious. The service from staff on the front desk was great. They were extremely helpful.

Beautiful and charming place to stay on our roadtrip. This place has a lot of history! Friendly staff, clean rooms and peaceful surroundings.

Nice, one-night stay in a quaint, out of the way place. Very nice staff. Good breakfast. An older but unique hotel. Recommended

Food was nice, there was an issue at breakfast due to no chef and it took a while to sort out dietary requirements with no chef. There was only fruit available for gluten free option until they sorted out the chef, otherwise evening meal was fine. Room was pleasant and shower/bath were lovelly. Beds were comfy however the bed side lamps didn't seem to work. WiFi was available across the whole hotel. Easily accessible off the M4 and close to the activity we took part in so very convenient.

Easy to find, helpful receptionist

Very enjoyablr stay, close to Bath, dog friendly, quiet lovely Countryside, near to motorway for easy access to our home

Booked twin bedded room. Allocated room 35. Room had recently been refurbished. Excellent. Despite a wedding being held there it was quiet and restful. Self service cooked breakfast in morning was very good and staff were constantly on hand to top up on anything. Good choice of different foods. Would stay again in room 35 and any other refurbished rooms. Cannot judge any other rooms. Staff were helpful, attentive and friendly. Just off the M4 is an excellent location for visiting Bath via Bath's No. 31 bus Lansdown Park and Ride facility.

Very Comfortable stay. Just used room as a base for Bath Xmas market and catching up with family. Just the job.

Needs some updating but clean, good location and friendly staff. Conviently located restaurant/pub part of hotel with a good range of food on offer at competitive prices. Good selection of breakfast items.

Great location. Slightly dated rooms but adds to the charm of the place.

Great location close to motorways for us to explore the Cotswolds and other areas. Nice and quiet and comfortable bed. Food in the restaurant was delicious. The service from staff on the front desk was great. They were extremely helpful.

Room basic but comfortable and clean. Fine for our one night stay. Ate in the restaurant and the food was really good, as was the full English the next morning. Staff friendly and helpful.

Cute property - very clean. Restaurant on site had excellent dinner and breakfast

The staff were first class. Breakfast (cooked) was superb as was the bar dining.

Convenient for Bath Showground. The menu was limited on a Sunday with a poor roast which was disappointing.

Food was great, everything you'd ever need at a hotel. The staff are amazing, nothing was too much trouble for any of them.

Beautiful property with nice amenities and amazing lovely people. For example, we arrived two times very late after the kitchen was closed, and both times the chef just jumped and helped us with a hot meal for our son.

We used the hotel as an overnight stop after a 125 mile trip to Wales. We found staff friendly and helpful. The evening meal was excellent but the full English breakfast was sadly overcooked. The room was adequate and clean and tidy. Two drinking glasses in the room would have been useful and next time we will ask for a walk in shower. Stepping in and out of a bath to shower gets precarious as you get older but grab rails would help!

Breakfast was awful with no apologies. Couldn’t eat the food. .

Very average, food not the best as was the service, disappointing