The Thatched Cottage Inn
From
$122
/ night
Select dates to see prices and availability
From
$122
/ night
About this property
Charming hotel with a garden, free breakfast, and complimentary wifi in Shepton Mallet, close to Kilver Court.
Location
Located in Cannards Grave, The Thatched Cottage Inn is close to Kilver Court and Royal Bath and West Showground
Restaurant
Room Service
Free Parking
Room options
1
Executive Double Room
Room details
1
Superior Double Room
Room details
1
Double Or Twin Room
Room details
Standard Double Room, 1 Double Bed
Room details
Wi-Fi (Free)
Guest reviews of The Thatched Cottage Inn
6.5
Pleasant
Based on 1 verified review
Who stays here?
Business
16%
Couple
57%
Family
12%
Group
12%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, The Thatched Cottage Inn is praised for warm, welcoming staff and comfortable, often spacious rooms, while some guests highlight dated areas, minor maintenance problems, and operational changes under new management.
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What guests think
Across recent reviews, The Thatched Cottage Inn is praised for warm, welcoming staff and comfortable, often spacious rooms, while some guests highlight dated areas, minor maintenance problems, and operational changes under new management.
Cleanliness is a consistent positive, with many noting tidy, well-prepared rooms and bathrooms. Breakfast is often continental only with a modest selection, evening meals may be limited or unavailable on certain nights, and menus can be narrow, though several guests enjoyed good food. Parking is easy, dog-friendly stays are welcomed, and the location is convenient for town and exploring the area. Expect personable service and a characterful stay, with variable dining and some dated features.
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AI-generated summary based on recent guest reviews
Facilities
Guests appreciate convenient parking and a dog-friendly setup. Wi-Fi is inconsistent or unavailable in some rooms and the cottage.
Related guest reviews
8
Alan
Nov 25, 2025
·
Stayed 1 night
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
8
Lynne
Sep 24, 2022
·
Stayed 2 nights
Love this place, Manager and staff are so friendly and nothing too much trouble. Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in. Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.
Love this place, Manager and staff are so friendly and nothing too much trouble. Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in. Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.
10
Rob
Oct 7, 2022
·
Stayed 1 night
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
10
Emma
Apr 27, 2025
·
Stayed 1 night
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
8
Junaid
Aug 26, 2022
·
Stayed 1 night
The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel. The only complain is there was no internet in the rooms😳.
The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel. The only complain is there was no internet in the rooms😳.
10
SATPAL
Dec 6, 2025
·
Stayed 1 night
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
10
Nichola
Oct 18, 2025
·
Stayed 1 night
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
8
Cindy
Jun 15, 2025
·
Stayed 2 nights
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
10
Mike
Aug 21, 2022
·
Stayed 1 night
A pleasant one night stay. The staff were friendly and helpful, the room was quaint and clean with a very comfortable bed. Breakfast was very good. As it was an inn, there was some noise coming from the bar until late and our room was above a rest room with a hand dryer, but it wasn't a major problem for us.
A pleasant one night stay. The staff were friendly and helpful, the room was quaint and clean with a very comfortable bed. Breakfast was very good. As it was an inn, there was some noise coming from the bar until late and our room was above a rest room with a hand dryer, but it wasn't a major problem for us.
10
Andrew
Sep 14, 2025
·
Stayed 1 night
Convenient location for town centre, easy parking, clean and quiet
Convenient location for town centre, easy parking, clean and quiet
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AI-generated summary based on recent guest reviews
Cleanliness
Most reviews praise clean, well-prepared rooms and bathrooms, with several noting spotless standards. A few report isolated issues such as a dirty bath.
Related guest reviews
8
Alan
Nov 25, 2025
·
Stayed 1 night
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
6
Sonia
Sep 7, 2025
·
Stayed 1 night
Tired rooms need to be painted and wall paper either updated or restuck to walls. Breakfast was limited and not ready at gje designated time. Room was spacious and a good quality matress. Bathroom was large and clean.
Tired rooms need to be painted and wall paper either updated or restuck to walls. Breakfast was limited and not ready at gje designated time. Room was spacious and a good quality matress. Bathroom was large and clean.
2
Mark
Feb 15, 2026
·
Stayed 1 night
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
10
Natasha
Nov 21, 2025
·
Stayed 1 night
Room was clean, staff where excellent
Room was clean, staff where excellent
6
Roger
Feb 25, 2026
·
Stayed 1 night
Room basic but clean
Room basic but clean
2
Ian
Feb 22, 2026
·
Stayed 1 night
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
10
SATPAL
Dec 6, 2025
·
Stayed 1 night
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
10
Mark
Nov 1, 2025
·
Stayed 1 night
Room was fantastic and spotless as was the Bathroom.
Room was fantastic and spotless as was the Bathroom.
10
Jan
Dec 17, 2025
·
Stayed 1 night
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
8
Anne
Nov 23, 2025
·
Stayed 1 night
Clean bedroom, comfortable bed, friendly staff, good English breakfast.
Clean bedroom, comfortable bed, friendly staff, good English breakfast.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious with very comfortable beds, but some are dated with maintenance niggles and occasional noise from boilers, bar areas, or equipment. Wi-Fi can be unreliable, and some spaces would benefit from redecoration.
Related guest reviews
6
Sonia
Sep 7, 2025
·
Stayed 1 night
Tired rooms need to be painted and wall paper either updated or restuck to walls. Breakfast was limited and not ready at gje designated time. Room was spacious and a good quality matress. Bathroom was large and clean.
Tired rooms need to be painted and wall paper either updated or restuck to walls. Breakfast was limited and not ready at gje designated time. Room was spacious and a good quality matress. Bathroom was large and clean.
2
Mark
Feb 15, 2026
·
Stayed 1 night
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
2
Ian
Feb 22, 2026
·
Stayed 1 night
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
6
Ian
Oct 31, 2025
·
Stayed 1 night
Nice large room,comfy bed. But very loud central heating boiler and only cereal and toast for breakfast when booking said English breakfast.
Nice large room,comfy bed. But very loud central heating boiler and only cereal and toast for breakfast when booking said English breakfast.
8
Junaid
Aug 26, 2022
·
Stayed 1 night
The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel. The only complain is there was no internet in the rooms😳.
The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel. The only complain is there was no internet in the rooms😳.
10
Mark
Nov 1, 2025
·
Stayed 1 night
Room was fantastic and spotless as was the Bathroom.
Room was fantastic and spotless as was the Bathroom.
8
Cindy
Jun 15, 2025
·
Stayed 2 nights
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
6
Pauline
Oct 6, 2025
·
Stayed 2 nights
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
10
Jan
Dec 17, 2025
·
Stayed 1 night
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
6
Clive
Nov 3, 2025
·
Stayed 3 nights
room one was over some private area where regular 24/7 noise of what sounded like an un balanced washing machine. room security lock inoperative
room one was over some private area where regular 24/7 noise of what sounded like an un balanced washing machine. room security lock inoperative
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as warm, welcoming and helpful, with managers praised for going above and beyond. Several guests experienced understaffing, slow or disorganized service, or booking problems.
Related guest reviews
10
Julia
Aug 21, 2022
·
Stayed 1 night
Lovely pub/hotel, spacious pretty room and comfy bed. The staff were welcoming, friendly and efficient from the start and the place had a lovely atmosphere
Lovely pub/hotel, spacious pretty room and comfy bed. The staff were welcoming, friendly and efficient from the start and the place had a lovely atmosphere
10
Alexander
Feb 3, 2026
·
Stayed 1 night
Lovely room, lovely welcoming staff
Lovely room, lovely welcoming staff
2
Deborah
Aug 17, 2025
·
Stayed 1 night
There was no room available I was not helped by the staff thier who blamed Expedia and ignored me. I was left stranded with my family despite having booked and paid for my room. I was unable to make contact with Expedia who disabled typing on messages
There was no room available I was not helped by the staff thier who blamed Expedia and ignored me. I was left stranded with my family despite having booked and paid for my room. I was unable to make contact with Expedia who disabled typing on messages
10
Heather
Jun 28, 2022
·
Stayed 5 nights
Fabulous stay during Glastonbury Festival. Martin and his team went out of their way to make us feel comfortable and ensure we had the best weekend. Endless cups of tea and delicious breakfast plus lots of local advice.
Fabulous stay during Glastonbury Festival. Martin and his team went out of their way to make us feel comfortable and ensure we had the best weekend. Endless cups of tea and delicious breakfast plus lots of local advice.
2
Mark
Feb 15, 2026
·
Stayed 1 night
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
2
chiara
Dec 7, 2025
·
Stayed 1 night
The room was clean, however the service was terrible, no clear management, food took 50 min with just 3 table, breakfast “continental” but no option apart from mouldy breaf
The room was clean, however the service was terrible, no clear management, food took 50 min with just 3 table, breakfast “continental” but no option apart from mouldy breaf
8
Michele
Dec 30, 2025
·
Stayed 2 nights
Very friendly Manager, Andy. He made us feel very welcome!
Very friendly Manager, Andy. He made us feel very welcome!
10
SATPAL
Dec 6, 2025
·
Stayed 1 night
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
10
Jami
Jul 5, 2022
·
Stayed 3 nights
I had a lovely stay at Thatched Cottage and plan on returning the next time I go to Glastonbury! Martin especially — the general manager — went above and beyond to help me upon arrival.
I had a lovely stay at Thatched Cottage and plan on returning the next time I go to Glastonbury! Martin especially — the general manager — went above and beyond to help me upon arrival.
6
Pauline
Oct 6, 2025
·
Stayed 2 nights
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
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AI-generated summary based on recent guest reviews
Location
Convenient for the town centre and a practical base for nearby sights, with several reviews mentioning quiet nights. Mobile phone reception can be weak.
Related guest reviews
8
Alan
Nov 25, 2025
·
Stayed 1 night
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
8
Pauline
Nov 4, 2025
·
Stayed 3 nights
Staff all terrific. Nice cosy space. Walkable distance to the town
Staff all terrific. Nice cosy space. Walkable distance to the town
8
Jonathan
Sep 8, 2025
·
Stayed 1 night
Easy to get, clean, quiet, comfy bed,
Easy to get, clean, quiet, comfy bed,
10
Stephen
Sep 20, 2025
·
Stayed 2 nights
The room was large and clean and the nights were quiet and confortable. The staff were helpful and willing to adjust checkin and checkout times without imposing extra charges. Restaurant times were limited, 1 hour for breakfast and no evening meal served Sunday night. Breakfast is included in the price, though the selection of food on offer for breakfast is a lot less than you would find at, say, premier inn. So, in short, it is a small independent hotel and that has pros and cons.
The room was large and clean and the nights were quiet and confortable. The staff were helpful and willing to adjust checkin and checkout times without imposing extra charges. Restaurant times were limited, 1 hour for breakfast and no evening meal served Sunday night. Breakfast is included in the price, though the selection of food on offer for breakfast is a lot less than you would find at, say, premier inn. So, in short, it is a small independent hotel and that has pros and cons.
10
Rob
Oct 7, 2022
·
Stayed 1 night
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
10
Iain
Jul 20, 2025
·
Stayed 2 nights
Under new management and keen eager to please friendly staff. Executive beldroom of an excellent size and very comfortable. Handily placed to use as base for travelling to surrounding areas.
Under new management and keen eager to please friendly staff. Executive beldroom of an excellent size and very comfortable. Handily placed to use as base for travelling to surrounding areas.
10
Emma
Apr 27, 2025
·
Stayed 1 night
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
8
Cindy
Jun 15, 2025
·
Stayed 2 nights
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
10
Andrew
Sep 14, 2025
·
Stayed 1 night
Convenient location for town centre, easy parking, clean and quiet
Convenient location for town centre, easy parking, clean and quiet
10
Bernadette
Sep 8, 2025
·
Stayed 1 night
Staff very friendly and helpful. Room clean and comfortable. Had a soundproof window so very quiet. Food exceptional.
Staff very friendly and helpful. Room clean and comfortable. Had a soundproof window so very quiet. Food exceptional.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often continental only with a modest selection, menus are limited and have at times differed from in-room information, and evening meals are unavailable on some nights. Several guests, however, enjoyed good or excellent food.
Related guest reviews
10
Paul
Nov 9, 2025
·
Stayed 2 nights
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
8
Michael
Aug 16, 2025
·
Stayed 2 nights
The management and staff were very welcoming, the room was to a high standard of cleanliness, the bed was clean and comfortable. The only fault we could find was a limited menu and the non availability of a cooked breakfast. They have only recently taken over the establishment and have been left with a debt to pay from the previous proprietor. It is no longer a Green King, that was disappointing as I could of earn’t discount as a Blue light worker.
The management and staff were very welcoming, the room was to a high standard of cleanliness, the bed was clean and comfortable. The only fault we could find was a limited menu and the non availability of a cooked breakfast. They have only recently taken over the establishment and have been left with a debt to pay from the previous proprietor. It is no longer a Green King, that was disappointing as I could of earn’t discount as a Blue light worker.
10
Tracy
Jul 5, 2025
·
Stayed 1 night
This is a lovely property with a lot of local history. The staff was exceptional and the food delicious.
This is a lovely property with a lot of local history. The staff was exceptional and the food delicious.
2
Ian
Feb 22, 2026
·
Stayed 1 night
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
10
Sharon
Jul 4, 2022
·
Stayed 1 night
Very welcoming. Food excellent. We would stay again.
Very welcoming. Food excellent. We would stay again.
8
Paul
Nov 2, 2025
·
Stayed 2 nights
Nice property,shame they don’t do food on Monday and Tuesday nights
Nice property,shame they don’t do food on Monday and Tuesday nights
10
Nichola
Oct 18, 2025
·
Stayed 1 night
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
6
Pauline
Oct 6, 2025
·
Stayed 2 nights
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
8
HELEN
Aug 17, 2025
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Stayed 3 nights
The restaurant menus need revising as little choice unless you want something with chips and greasy ones at that! On the first night I ordered one of the couple of alternatives - belly pork. The whole dish was so bad I sent it back. The manageress said she hadn’t received any other complaints but two other tables complaining about the same dish! Needless to say we ate dinner at other restaurants.
The restaurant menus need revising as little choice unless you want something with chips and greasy ones at that! On the first night I ordered one of the couple of alternatives - belly pork. The whole dish was so bad I sent it back. The manageress said she hadn’t received any other complaints but two other tables complaining about the same dish! Needless to say we ate dinner at other restaurants.
4
Mike
Aug 23, 2025
·
Stayed 3 nights
Advertised with room - cooked English breafast. Apparently no chef so was told when we checked in it will be a continental breakfast. Also as there was no chef there would be no evening meals for the rest of our stay. Continental breakfast was small variety pack cereals, yoghurt (just 2 available), 2 apples, 3 muffins (flies kept landing on these) & toast. Not what I would call Continental. The last morning there were some miniature pastries which were snapped up by foreign visitors.
Advertised with room - cooked English breafast. Apparently no chef so was told when we checked in it will be a continental breakfast. Also as there was no chef there would be no evening meals for the rest of our stay. Continental breakfast was small variety pack cereals, yoghurt (just 2 available), 2 apples, 3 muffins (flies kept landing on these) & toast. Not what I would call Continental. The last morning there were some miniature pastries which were snapped up by foreign visitors.
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AI-generated summary based on recent guest reviews
10
Ann
Oct 31, 2022
·
Stayed 2 nights
Clean and very welcoming
Clean and very welcoming
8
Pauline
Oct 26, 2022
·
Stayed 1 night
Great customer service and very friendly ambience.
Great customer service and very friendly ambience.
10
Rob
Oct 7, 2022
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Stayed 1 night
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
8
Raymond
Sep 28, 2022
·
Stayed 2 nights
Good
Good
8
Lynne
Sep 24, 2022
·
Stayed 2 nights
Love this place, Manager and staff are so friendly and nothing too much trouble. Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in. Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.
Love this place, Manager and staff are so friendly and nothing too much trouble. Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in. Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.
Property Policies
Check-in
Check-out
From 15:00 to 22:30
Before 11:00
FAQs about The Thatched Cottage Inn
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary English breakfast is provided. Serving hours are not specified.
What are the standard check-in and check-out times?
Check-in starts at 15:00 and ends at 22:00. Check-out is at 11:00. Special instructions apply for late arrivals after 22:00, requiring prior contact with the property.
What accessibility features are available for guests with disabilities?
Specific accessibility features are not detailed, but the property is equipped to accommodate guests with disabilities.
Where is the property located in relation to key landmarks?
The Thatched Cottage Inn is located in Shepton Mallet, close to Kilver Court, Wells & Mendip Museum, and Radstock Museum. It is also near Longleat Safari and Adventure Park and Center Parcs Longleat Forest.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age details for free stays are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-11-16: 116.50299960937501USD
- 2026-11-17: 118.04649866027833USD
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- 2026-11-23: 116.50299960937501USD
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- 2026-11-25: 117.91261174926758USD
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- 2026-11-28: 109.88480795593263USD
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- 2026-11-30: 116.50299960937501USD
- 2026-12-01: 118.03338606872559USD
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- 2026-12-07: 114.14940054931641USD
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- 2026-12-11: 112.89495977478028USD
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- 2026-12-13: 113.03177864074708USD
- 2026-12-14: 116.50299960937501USD
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- 2026-12-16: 117.91261174926758USD
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- 2026-12-21: 116.50299960937501USD
- 2026-12-22: 118.02027347717286USD
- 2026-12-23: 117.91261174926758USD