The Thatched Cottage Inn

So disappointed, hotel looked and was good, staff lived in a different world! No evening meal offered, although we were having breakfast there was none available and no staff until my partner saw a cleaner who didn’t know we were even staying and then no offer to make breakfast. Want to be reimbursed for the cost of two breakfasts.

The staff went above and beyond for us. We were attending an event on my daughter’s birthday and the staff bought her a card and a cake.

We stayed for one night and were very happy overall. The standout was the gentleman running the place, who seemed to be doing everything. He was genuinely welcoming and made the stay feel easy and relaxed. The accommodation itself is a bit tired in places, but that felt in keeping with it being an old pub. Importantly, everything was clean and well looked after. The bedroom, bathroom, and bedding were all spotless, which matters more than modern décor. It has a nice, quaint, old-fashioned feel. We ate in the restaurant in the evening. The food was fine, nothing particularly memorable, and it did feel a little expensive for what it was, but that seems fairly typical at the moment. Breakfast, on the other hand, was excellent and a real highlight. It set us up perfectly for the day. It was very quiet during our stay. There were hardly any cars in the car park, and we were the only ones eating both in the evening and at breakfast. That may suit some people, but it is worth noting if you are expecting a busier atmosphere. One practical point: the electric vehicle chargers on site are currently not working, so do not rely on them. Overall, a pleasant, comfortable stay with great service and a strong breakfast.

The accommodation was appalling. First impressions were of an unkempt place. The stair carpet was extremely dirty. The room itself was large with minimal furniture. The curtains wouldn't draw together. The radiator wasnt working. There was no hot water in the shower and when we told the manager who wasnt on site, he said it should have been fixed. The breakfast was aweful, I asked for scrambled egg and when it came it was fried eggs chopped up. I asked to speak to the manager and the young man, who was one of 2 members of staff in the hotel, said he wouldnt be in till later that day. We cancelled our 2nd night stay.

Had a great stay and the staff were great.