Alexander House Hotel & Utopia Spa

Everything was perfect and relaxing though the breakfast in bed was cold.

Room lovely and clean and spacious even though was in the cosy attic room, pleasantly surprised as thought it would be much smaller. Food in Reflections restaurant for dinner was lovely cannot fault it and staff great, drinks in Champagne bar also very nice although not sure a service charge for drinks is quite justified but as could not fault staff did not mind paying it. Breakfast was lovely also cannot fault it, very good value for money and good quality food, great choice of food and drinks, good portion sizes. Spa was lovely and clean and changing rooms were clean and spacious, however found the temperature of the water in the jacuzzis, hydrotherapy pool and normal pool all to be much too cold especially in the jacuzzis and hydrotherapy pool where you expect the water to be warm. Did not use the spa facilities as much as normally would due to the temperature of the water so was quite disappointed. A lot of other customers were also complaining of the same issue during our stay. Only other fault was that our bill at check out had quite a few errors on it and extra charges, there were drinks on our bill which we did not have, however this was quickly resolved and staff were very polite and helpful in rectifying this for us. Overall great stay, if was not a 5 star hotel would not be so picky but expect very high quality and standards for a 5 star especially when you pay a high price to stay and also pay extra to use the spa.

Lovely hotel with very nice surroundings however the spa was very expensive and not included in the room price which other competitors do

It was OK nothing very special and didn't blow me away, Spa very nice but the pool app didn't work and it all was app driven for other services to book etc.

Fantastic Spa and five star customer service from Hannah King. Thank you Hannah