Hilton Saint John

there was a bit of a mix up when checking in about which room was ours but they resolved it quickly and we ended up in a better room than we had booked! the staff were super kind and accommodating. the property was beautiful and is in an amazing location especially if you need to go to the TD station. underground parking is super convenient and you don’t even really need to leave the building since it’s part of brunswick square so lots of restaurants, little stores and places to go/check out and things to do. only thing that would make it better is if there was included breakfast lol. the little bistro & pub seems pretty great too! we only stopped by for some drinks but still well worth it.

Staff were nice, but was disappointed in the hotel as it was a touch outdated and parking is an issue if you have a bigger truck as it is all underground with low overhead.

2 night stay was very comfortable. Front desk check in was fast and friendly with knowledgeable staff. Any requests made for room such as extra towels was delivered quickly by housekeeping. Staff were staying in touch by text to make sure we were happy with services which was nice. Only downfall was that there was only one elevator operating and not accessible majority of stay and we were on 6th floor. All in all we enjoyedcour stay😊

It was a lovely stay. Super convenient to walk everywhere. Breakfast plentiful and delicious.

Liked the ability to go directly from the underground parking garage via elevator to the hotel floor our room was located on.

Have stayed in the past, always a quiet hotel. This trip, it was showing its age: only one slow elevator working, in room refrigerator was not working.

great location and many dining options. there is no on-site parking here and it is a cluster f@#k to park overnight in the parking garage across the street

The rooms are average - bedding was clean, shower was a little skuzzy. The location is great, we had a great view of the harbour and there is lots of restaurants and shopping within walking distance. Customer service is excellent. For parking, just be aware that the parking garage does not fit any vehicles above 6’1” so be sure to measure your vehicle before you go, if you have anything other than a car.

The hotel is older as previous reviews mention but they seem to be doing reno work. Our room was clean just dated with patch repairs. Parking was the biggest issue, the parking is at the mall across the street and the clearance is only 6’1”, no chance my truck would fit, thankfully there are 3 spots behind the hotel, I was able to make a 4th by parking partly on the sidewalk. Truck owners beware if you’re planning to park at the hotel, not sure what I would have done if I couldn’t park behind the hotel. There was also a family with an suv that had a roof carrier that wouldn’t fit either, I think the hotel should be upfront of the lack of parking for larger vehicles.

The parking situation is horrible

Nice harbour view, easy access to shopping, BUT the bathroom was DIRTY upon check in. Called the front desk twice before someone came to clean.

The shower was missing soap in the bottle, Kleenex box was empty, entryway floor dirty, long blonde hairs on floor, lamps has a layer of dust on them

The bathroom wasn’t too clean, the shower was backwards for hot & cold, the bed was not comfortable so for what we paid not entirely impressed but the view was amazing!

All of the employees were very pleasant and wonderful and very helpful. The hotel bathroom was a little grungy to be honest. It’s showing its age, but everything else was fine.

Staff was friendly but that's the only good thing to say! The room smelled very bad, solid window so can't open to air it out. Air exchanger was noisy and did nothing to remove the smell. Tub is very small and outdated and the drain didn't close properly so the water ran out. There was mold on the tub calking. Avoid Room 514!

Bed was comfortable but the hotel is very dated. There was a fair amount of dust on certain surfaces of the room, the shower did not appear to be the cleanest, the non slip mat in the shower had been worn down, water pressure was not great and the internet connectivity was spotty. I tried to do some work on my laptop but could not successfully connect.

The room was spotless but needed another seat in the room.

This is a restored hotel and a very nice place to stay with amazing views of the bay. The bed was very comfortable, the towels were thick, the water was hot and plentiful. Only drawback was the bathroom needs some serious cleaning. The shower and sink areas had a lot of mold that needs to be dealt with. It wasn’t “OMG, disgusting!l mold but sufficient to warrant mentioning. If we were staying more than one night we would have asked them to deal with it. The staff was ver6 helpful and friendly and the restaurants were very nice - we ate both dinner and breakfast there.

The location was excellent. The property demands updates which I believe they are attempting at this time. The room we were in was harbor view but there was one window we could not even see out of because of condensation. The one lounge chair we had should not have been in the room because it was so stained/dirty. Carpet was not clean The hotel was a wonderful place years ago and it can be that again.

The room was mediocre, not completely clean as a used bar of soap was left in the shower....so makes me wonder. The saving grace is the location, which was only due to convenience.

This Hilton is long overdue for a renovation of its rooms. Torn material on headboards, scratches on furniture and window sills. Windows loosing their seals. We checked into one room and asked to be moved, but second room was similar to first. Great people working there. Fabulous location.

The air did not work initially but was fixed promptly!

First night was great. Second night every noisy party group around us most of the evening then picked up again around 430 till we left at 730.

Beds weren’t super comfortable, a bit old maybe. No microwave in the room, and short on plug-ins for chargers. Otherwise it was great. Very quiet, amazing view over the harbour, great location for walking Saint John Uptown, good, drinks and music. The biggest downside was the cost of parking, between $18 and $25 a day.

The harbour view was the best and the worst feature. There was a musical event outside the hotel which lasted till 11 pm. The hotel is quite old and dated. I prefer newer and cleaner.

This is a formerly terrific hotel that is very tired and needs to be refreshed. The headboard was peeling and not looking very inviting. The chair had and old slip cover that made it look like something you might find in a frat house and the walls around the windows were badly damage by moisture. These things made me wonder about the condition of the other things in the room. That said the sheets were immaculate and the bed was comfortable. The bathroom was also nice and clean. The pool needs a good scrubbing but was delightful to swim in none the lass. The things that made it ok was the price was quite affordable and I had a room with a view. On a final note I miss the glorious Sunday brunch in the lower level upscale dining room. I’m sure it was a business decision to replace it with meeting rooms but it was an elevated experience that lifted the status of this lovely hotel. I will stay again and hope there are some updates made by then. Thanks.

Great views of the Harbour from the lobby, the restaurant & our room!

Bed was comfortable but the hotel is very dated. There was a fair amount of dust on certain surfaces of the room, the shower did not appear to be the cleanest, the non slip mat in the shower had been worn down, water pressure was not great and the internet connectivity was spotty. I tried to do some work on my laptop but could not successfully connect.

Nice spacious hotel room with comfy beds and a beautiful view of the harbour!

Very nice property, but is dated and worn

Check-in was completely unsatisfactory. I made the reservation for my wife who was traveling with our son. The clerk initially refused to honor the reservation as it was not in her name, and when he finally allowed her to register refused to accept her credit card, charging the card on file for the reservation (my debit) which caused me to go overdrawn. Clerk had a continued attitude towards her for the duration of the day.

The hotel itself is great but the communication after that was not pleasant. I got tricked on extra Breakfast charge. During booking (through Expedia), I selected “breakfast included” option for the hotel. When I read the itinerary, I noticed that the Room Details shown "Included amenities Breakfast for 2". I thought that was just a standard statement so I added a requests "Can we have breakfast for all 4, instead of only 2" on Expedia booking. Then on August 15 when we arrived, I asked breakfast for 4. The lady gave me coupons that written 4 so I thought it's all settled to have breakfast for 4 (3 adults, 1 child). Surprisingly I got invoiced on August 17, charging me for additional $20 breakfast each day. With HST and MAT, the invoice is $47.62 (I didn’t read the invoice that day). When I read it on August 22, I called Hilton and explained. A lady said she would give me refund. When no refund went through, I followed up on Sept 6. A gentleman said the charge is standard for the Room Type and they will be no refund for me. He said that Hilton will change extra breakfast for extra guest more than 2, even that extra guest does not go downstairs for breakfast. I said that this wasn't communicated clearly to me at the day when I arrived. He said too bad that I didn't book the hotel through them directly and I should talk to the third party that the booking was made. I felt tricked even though the invoice is not a lot. I shared this experience so that others can avoid unpleasant.

It was a lovely stay. Super convenient to walk everywhere. Breakfast plentiful and delicious.

All staff were great, check in super, facilities nice. But, room needed to be vacuumed and dusted, was not ready to occupy. Short in towels, etc. towels arrived after third request, vacuumed the next day. Everything else about hotel was great, even about average breakfast.

My husband was sick during this stay.. the staff were awesome to help me with a wheelchair and extra supplies I needed during our stay. You guys were simply great! The staff went above and beyond to help us! You guys rock!

Only thing that really was a disappointment is I waited almost 4 hours for a blanket when my little ones got sick and they kept bringing me a sheet ended up having to go to the dollar store buying three of the five dollar blankets because they kept giving us sheets

When I attempted to check in, my reservation was canceled by mistake by the young man checking me in.they weren't able to recover my reservation (made through expedia) and had me pay again. Leaving me to have to contact expedia for a refund on my reservation. Not happy at all

We found the staff very friendly and efficient.

Great location, but the restaurant/room service staffing was very low both nights we were there. Getting through to room service took over half an hour and multiple calls. When I reached them via the front desk, they said that delivery (for two slices of cake, so no cooking involved) would take at least an hour. The availability of room service was an important factor when we chose the Hilton over the Delta.

Very friendly and accommodating staff.

Comfy room, Good location

Excellet location, I drive 10 mins only to ferry and walk 10mins to those uptown bars and shops

Great location

Location is excellent for walking to lots of great bars/dining locations. We went to Grannan’s. It is an excellent seafood restaurant that is a minute walk away. It is not a cheap restaurant, so if you want high quality food, it does not disappoint.

This hotel is located in the best location to explore uptown Saint John. There is a great boardwalk around the waterfront. Many dining options, stores and local breweries. We stayed on the 11th floor in a king room, it was large, harbor view and very quiet. We purchased breakfast when booking and it is a full breakfast will a lot of choices, highly suggest. Check-In and check-out were seamless. We parked across the hotel at Market Square and added it to her our room. They will validate your ticket at the front desk so you can come and go with your car if you want too.

Excellent location, right on the Harbour Passage walkway and in the heart of Uptown.

It was right on the boardwalk downtown.

We loved this property as we could everywhere we wanted to go. Location excellent.

Great location

Good location, beautiful views

We enjoyed our stay, but we weren’t aware breakfast wasn’t included, which was $20 per person. Definitely not worth it. Also parking is an extra charge of $25 per night plus tax. Wasn’t happy with that either. Other then these things the staff were helpful and kind. The room was clean and comfortabl.

Clean room Great food variety at breakfast Great beds

Restaurant service was poor and expensive.

Excellent experience from check in to check out. Terrific staff, great location, and delicious breakfast!

The breakfast was kind of dissapointed about quality. The server charged us for $50, instead of the $40 that was the amount they offered at the reception. I let them know about it, and they said it will be corrected in the final receipt. I Have not received any receipt yet.

The restaurant had great options. The staff was very helpful and friendly

The breakfast was top notch. Exceeded expectations with such variety and freshness. Very friendly staff!!!

This is a restored hotel and a very nice place to stay with amazing views of the bay. The bed was very comfortable, the towels were thick, the water was hot and plentiful. Only drawback was the bathroom needs some serious cleaning. The shower and sink areas had a lot of mold that needs to be dealt with. It wasn’t “OMG, disgusting!l mold but sufficient to warrant mentioning. If we were staying more than one night we would have asked them to deal with it. The staff was ver6 helpful and friendly and the restaurants were very nice - we ate both dinner and breakfast there.

If you like a lobby lounge or dining anytime this hotel only offers breakfast, closes mid-afternoon and opens at 5pm and closes early nightly. However there are tons of other places within walking distance.

Great location, but the restaurant/room service staffing was very low both nights we were there. Getting through to room service took over half an hour and multiple calls. When I reached them via the front desk, they said that delivery (for two slices of cake, so no cooking involved) would take at least an hour. The availability of room service was an important factor when we chose the Hilton over the Delta.