Hôtel Carré Vieux Port

Spot we were told to park was not as convenient nor cheap as they had quoted us. If you want to be down by the port and are looking for a hotel with a reasonable price this is your place. If you are looking for a place with a room with space and ease of getting to, this is not your place to stay.

Un peu déçue par le manque d'espace dans la chambre, l'ascenseur qui ne marche pas toujours bien et par le fait qu'il faut laisser les clefs 🔑 de la chambre à la réception en sortant. Je trouve cela assez spécial.

Recommend this hotel. The staff were super friendly. Great location that's a 1min walk from the Ports & 2min walk from the nearest Metro station (which is ideal for getting to & from the train station or airport). The room was clean and pretty standard. Breakfast had a great selection.Having to leave the key at the front deak everytime you come & go was a littler annoying but it's done to prevent the loss of keys and was the only set back.

Perfect location in the old port. Just a few steps from the metro station and several bus stops. All the staff were friendly and helpful. The internet was spotty. Locking the door using a physical key was a bit of a challenge at first. Hotel Carre Vieux Port was perfect for my short trip to Marseille.

Très bien, très bon petit déjeuner. Gros bémol, fonctionne encore avec des clés à l’ancienne. Du coup on a perdu beaucoup de temps à la réception à devoir faire la queue pour récupérer nos clés même si certains réceptionnistes essaie d’être attentif en nous faisant passer devant quand ils peuvent.

Location is the only reason you would stay here. Tiny rooms, no amenities, no parking, no staff apart from front desk who are classically minimalist. Dirty, tired and not as advertised. I think Hotels.com need to do better at protecting how venues advertise

Dommage que l ascenseur soit en panne

Not easy to get car to hotel as roads closed and Google maps out of date. Excellent buffet breakfast. Room clean, except for a stained bed sheet.

Hôtel très bien , literie confortable, propreté irréprochable , accueil agréable, petit déjeuner très sympathique, beaucoup de choix. Parking disponible = parking de la ville payant , assez proche de l’hôtel

Chambre assez petite propreté à revoir dans la salle de bain reste des cheveux Bien situé à 1 minutes du vieux port

This property was very clean. The staff was fabulous and the location couldn’t have been better. Would highly recommend this hotel to my friends and family

Hotel bien situé mais parfois mal entretenu (prise de courant dans les chambres, bois gonflé autour du lavabo..) Aucune info sur le miel au petit déjeuner dans une région de producteurs c'est dommage. Ca fait miel de chez Metro qu'on rempli dans un flacon pour donner le change. Pas de rideau pour la fenêtre de la salle de bain, mais comme il n'y a pas de chauffage dans celle ci et que la fenêtre est mal isolée, j'ai du laisser la porte ouverte pour ne pas me doucher dans un frigo. Meme à Marseille en Hiver il peut faire froid

We reserved the 'superior' room thinking that it was better than a regular room. The room had almost no natural light with a view of the back of the other building. Not nice. The mattress protector did not fit the bed and kept on coming off. The bottles in the shower of gel and shampoo were empty and lastly the glasses that they left for you to use were plastic and dirty.

Chambre très propre, personnel serviable et hôtel très bien situé.

Colazione discreta. Personale gentile Pulizia

Not easy to get car to hotel as roads closed and Google maps out of date. Excellent buffet breakfast. Room clean, except for a stained bed sheet.

God beliggenhed tæt på den gamle havn med mulighed for div. bådture. Værelset ikke særligt spændende, og rengøringen røg derinde. Fællesområderne i lidt sølle stand.

Appena arrivati la camera puzzava di fumo, scopro che tra le due finestre della camera c’erano mozziconi di sigaretta oltre a capelli e sporcizia. Segnalato il problema la reception ha fatto pulire la mattina successiva ma il cattivo odore nella stanza e’ rimasta per tutto il nostro soggiorno. La moquette nelle parti comuni e’ vecchia e sporca. Nota positiva la gentilezza del personale, la posizione centrale ma per questo motivo molto rumorosa e caotica.

Although the guest room was small, it was well-designed and made use of every cm. of space. The reception staff were friendly, helpful with our small requests, and our room was very clean. We loved the location close to the harbour and the easy walking distances to interesting historic sites in the area.

I booked this hotel based on its location and air conditioning, but to my disappointment, it turned out that the hotel did not have air conditioning. Instead, they had a central fan system. The most frustrating part was that the staff insisted that they did have air conditioning. When we arrived, the receptionist informed us that they were undergoing maintenance on the air conditioning system, which explained why it wasn't working. Our room was located on the top floor, and we could see the maintenance work being carried out. To summarize, this property did not have a functional air conditioning system. We contacted Expedia, and they attempted to move us to another room. Unfortunately, the hotel was fully booked, and our room was specifically designed for three people, which limited our options, as such rooms are not widely available in most hotels in France. The worst part was that I had booked a five-night stay during June, which is summer time with high temperatures. The next day, the hotel's solution was to provide us with three fans, one for each person. We decided to endure the discomfort and left the hotel early in the morning, only returning late at night. Although the management was understanding, their only resolution was to provide us with fans. If you plan to stay at this hotel, I would strongly advise against visiting during the summer months. Otherwise, this experience turned out to be a nightmare due to the lack of air conditioning.

Comfortable bed. Nice,clean linens. Tiny room. Good if you’re only using to sleep in. Great location

Stayed 2 nights and our room is on 2nd floor. Booked it through expedia so check in is quick. Only had to deal with staff when leaving room key in and out. Pictures/reviews are deceiving for this property. Not worth the money and stay. Only good thing is steps away from the port but that is all you get with heavy tourist. The room we had (Superior double room) is so small. Bathroom door is hitting the bed when open. Very crammed. We are aware of small hotel rooms in Europe but this one is one of the worst. The hotel advertised with AC but they had it locked and controlled. They only switched on the air for a short time just to cool the room then it is off at night! After you shower the room gets so stuffy! Our room has windows but DO NOT OPEN IT! MOSQUITOS! We are up and hardly got any sleep during our stay. It is very loud and noisy. Yes you are on vacation but you still want to get some good sleep at night, you will be surrounded with noise all night through morning. Inside the hotel hallway/stairs the lights are motion sensor so it is off and dark. Again, seems all is controlled. There is nothing good about our stay here and experience, prob the first and last visit to Marseille. I don’t normally leave reviews but I feel I need to share our experience with this hotel. We don’t know why this hotel got good reviews. Please stay away and book a hotel farther from Vieux Port.

Nice hotel with a good location. It was very small, though, and breakfast offered limited food options. Depending on your room's orientation, it can be a bit noisy at night. The bed and pillows were super comfortable and everything was very clean.

nice staff, good breakfast, walkable to many restaurants but noisy at night if the window is open

Good location on the port. The room doesn’t have much space for putting clothes.

Perfect location in the old port. Just a few steps from the metro station and several bus stops. All the staff were friendly and helpful. The internet was spotty. Locking the door using a physical key was a bit of a challenge at first. Hotel Carre Vieux Port was perfect for my short trip to Marseille.

Emplacement ideal proche du vieux port. Chambre agreable mais salle de bain tres petite

The staff were super friendly and helpful. I was on the top floor so the elevator is a huge bonus. I had a nice view of the port. Room was small but had everything you would need. Hotel is well located, 1 minute walk and you are in the heart of Old Port. Right next to 2 metro stations. Would definitely stay here again

This is a great little hotel. The location is superb, close to most of the tourist sites, only 15 min walk from the train station. Breakfast buffet was wonderful: fresh juice, scrambled eggs, French bread, cheese, ham, fresh fruit, yogurt, chocolate croissants, and coffee, of course . . . The room was smaller than in most American hotels; travelers wanting a lot of space in their room to hang out should stay somewhere else. There was a very small desk & chair with an electric kettle, a small bedside table, and a queen-size bed. The bathroom had shower only, no tub. I got a room with a balcony, and you can see the old port. I suspect that rooms without a balcony do not have a view (unless you hang out the window and look sideways). The staff were very helpful.

Great location, with everything you need at your doorstep. Port and metro just steps away. The hotel is modern, clean and staff incredibly friendly and helpful. Thoroughly recommend a stay here.

Séjour décevant à cause du manque de professionnalisme de la directrice J’avais réservé une chambre à l’hôtel Le Carré, au Vieux-Port de Marseille, pour un séjour en juin. Lors de ma réservation le 24 mars via Expedia, j’avais précisé que je souhaitais une chambre lumineuse avec une jolie vue. Je n’ai jamais reçu de réponse à cette demande. À mon arrivée, on m’a assuré que ma demande avait été prise en compte, mais j’ai découvert une chambre avec une minuscule fenêtre. En voulant en discuter, j’ai pu échanger brièvement par téléphone avec la directrice, qui m’a fait comprendre que je dérangeais sa balade en forêt avec son fils et son chien. Elle m’a reproché de lui avoir « pris 6 minutes » de son temps, un comportement inacceptable de la part de quelqu’un en charge d’un établissement hôtelier. Heureusement, la réceptionniste le lendemain matin a fait preuve de beaucoup plus de professionnalisme et a tenté de comprendre la situation. Je lui ai montré que je n’avais jamais reçu de réponse à ma demande via Expedia, malgré ce qu’on m’affirmait. Ironie du sort : une réponse est arrivée sur mon compte Expedia… une heure après mon départ. Enfin, alors que je faisais part calmement de mon expérience, la directrice est sortie furieuse de son bureau, m’appelant par un « elle » méprisant au lieu d’utiliser mon nom. Un manque total de respect et de professionnalisme. Le personnel de la réception mérite d’être salué, mais la direction donne une image désastreuse de l’établissement

Excellent location and Staff was super helpful

The hotel staff suggested to take taxi to airport. I asked front desk staff the cost since I know Uber costs. The staff told me it would be 45 euros, actually it is 75 euros. I believe the staff get some commission from taxi. So no trust them . It is not good ! The taxi took 25 mins without traffic at all.

The staff were lovely and very helpful. The room was clean and comfortable. The breakfast was ok. Expresso was more like filter coffee. One surprise: I was given the wrong information about taxi, but it was a younger staff member at the desk. The taxi she called for me added an 8 euro surcharge for Sunday and cost double what she said it would. Warning: the walls are very thin. I was woken at 3am when the neighbour returned to his room. The person made a lot of noise opening and closing their door, then there was banging around their room for about 20 minutes.

Lovely hotel and within a few minutes walk from the harbour. Metro Vieux Port exit is a couple of minutes from the Hotel entrance. Staff extremely friendly and helpful. Room was very comfortable. Buffet breakfast had a nice variety of food, really good quality and serviced by a lovely friendly lady. Would definitely stay here again as and when in Marseille.

Front desk staff were fantastic! They assisted with dinner recommendations, making dinner reservations, booking taxi to airport and to train station. Superb service!

Excellent customer service, very friendly staff

Hotel employees are very nice. The location is great. Many restaurants are nearby. Good choice 👍

This hotel would have received a higher rating, however money was stolen from our room during our stay. We specifically brought this to the attention of the staff, who directed us to the Manager. We stated we had not requested a room clean and had the signage placed outside our room and the room was cleaned anyway, and the money went missing. He stated the cleaning staff was contractual and not his staff and he would look into it by sending an email to the cleaning company. He told us we should have placed belongings into the hotel safe in his office, of which we were never told of at check-in, or any other time. He basically stated it was of our fault as we had taken the risk of leaving items in our room. To be clear: the cash was in a zippered wallet within a bag, in addition to the fact that we had the 'do not disturb' sign on our door. He stated the cleaners are paid per room they clean so it is not uncommon for them to take the sign off and clean the room, so there was "nothing he could do." The least he could have done as the Manager was to discount the room for the amount of money lost, but to date (a month later), absolutely NOTHING has been done. We are well seasoned world travelers and have never had an issue in any of our travels with theft. Highly disappointed in the lack of care or concern of hotel guests. I would encourage looking elsewhere to stay.

Great location

Location,

Très bon emplacement! L'hôtel est idéalement situé au Vieux Port de Marseille, proche des transports en commun ce qui est pratique pour découvrir Marseille et ses environs. Le personnel est très gentil et accueillant. Chambre agréable et bien équipée.

Perfect location in the old port. Just a few steps from the metro station and several bus stops. All the staff were friendly and helpful. The internet was spotty. Locking the door using a physical key was a bit of a challenge at first. Hotel Carre Vieux Port was perfect for my short trip to Marseille.

Not in a good area, we Checked-in and pretty much checked out same day, we had paid for 3 days but was refused even partial refund.

Very good location by the Vieux Port. Busy neighborhood with big varieties of restaurants and shops. Lots of unmissable landmarks.

The hotel is right where you want it to be - close to the port, Metro, restaurants and other attractions.

The hotel was well positioned in the old town. The staff were helpful, friendly and cheerful. An excellent choice of breakfast. Quiet room, comfortable beds. Metro nearby. Only a short walk to the harbour. Would recommend!

Close to the old port and walking distance from main attractions. The hotel was very clean and staff service excellent. Breakfast was good quality. The sorroundings of the building are a bit dirty and noisy and the rooms are small.

Great location

Friendly staff, great breakfast and a wonderful location

Das Hotel liegt sehr zentral direkt am Alten Hafen in Marseille. Alles ist fussläufig zu erreichen, viele Lokale, Bars, Shops befinden sich in direkter Nähe. Unser Zimmer war sehr klein und im Badezimmer konnte man sich kaum drehen. Obwohl wir ein Superior Zimmer hatten, war kein Safe auf dem Zimmer und die Steckdosen in direkter Bettnähe fehlten ebenso. Wegen Umbaumassnahmen war der Frühstücksraum sehr klein und beengt. Somit stand der Platz im Empfangsraum noch zur Verfügung. Die Angestellten an der Rezeption war sehr freundlich.

Très bon accueil, chambre nickel, petit déjeuner top. Je recommande votre hôtel.

Great location, only a block from the port, metro, buses and restaurants. Nice staff. Good selection at breakfast.

Hôtel très bien situé à proximité du vieux port dans une petite rue au calme. Personnel très agréable, hôtel très propre et petit déjeuner copieux avec un large choix. Rien à redire, tout était parfait, je recommande vivement cet hôtel.

Cet hôtel n'a que des qualités. Il est situé dans le Vieux-Port, à une minute de la station de métro, les chambres sont petites mais impeccables et confortables. Le personnel est serviable et sympathique et les petits déjeuners sont les plus complets et les meilleurs que nous ayons eus de tous les hôtels où nous avons séjourné. Bref, allez-y les yeux fermés.

The hotel was well positioned in the old town. The staff were helpful, friendly and cheerful. An excellent choice of breakfast. Quiet room, comfortable beds. Metro nearby. Only a short walk to the harbour. Would recommend!

Excellent staff, perfect location. Personally wouldn’t recommend the breakfast option

My room was a bit cramped, and had only one very small window. The AC worked, but barely. The breakfast room was laid out poorly with everyone funneled into a corner for food and coffee. Long wait in lines for both coffee and food. Skip and go to o e of the many nearby cafes.

Séjour parfait. Le seul bémol est le rapport qualité prix du petit déjeuner.