Saint Ferréol

Desk is not staffed 24hrs. So, when we checked in and found that the room we were given was not the 2-bed room we'd paid for, there was nothing we could do. You have to climb 1 flight of stairs to reach the lift. Not a problem for us, but it could be for others with mobility issues, etc. Good location for the most part.

Extremely run-downed hotel. The lobby doesn’t really exist. There is a weird smell throughout the hotel. The room smelled of old smoke, my clothes got destroyed from the smell and have been trying to clean them from that smell. The room was very dirty. Bathroom was filled with long black hairs, by the toilet, in the bathtub/shower. AC doesn’t work. Very hot. + location, spacious room. - literally everything else. Would never recommend or stay there again. Not worth anything.

Good location, quiet room, and the woman who checked us in (Laura) was very helpful telling us where to eat and visit, BUT: 1. The air conditioning (A/C) does not cool the room at all and 2. Despite having an 1100 checkout, we were asked at 0700 when we would checkout, someone knocked on our door at 1030, called the room repeatedly starting at 1045, and knocked on the door at 1050. (We think the cleaning woman was pressuring the receptionist to rush us out.) We left at 1057. Either you have an 1100 checkout or you don’t; stop harassing your customers. We will not return!

The attendant at the front desk was very nice...the hotel is well located... but the hotel itself is dark and dingy and my room had a shower with a broken handle making it difficult to bath. I would not stay her again

The only thing good about this hotel is the staff. Mommo (sp) was wonderful and helpful. But the rooms are old, and the ones that may have been renovated needed more work. I looked at 3 rooms, chose one I thought was fine but after settling in I looked up to see the vent was covered in mold! I changed rooms again and the shower was moldy. The toilet paper holder and soap dispenser were like those in public restrooms. Despite promises that the reception would be staffed until 7 or 9pm, there was no one there most nights after 6pm. It was very eerie, since the staff told me the hotel was almost empty. They also need to be more transparent about the fact that the reception is on the 1st floor (second in US terms), so you have to go up almost 2 flights of stairs to get there. They were nice and helped me with my large luggage, but if someone has difficulty climbing stairs it would be a surprise. Also, nowhere in their information does it say that they are in the pedestrian area of the Old Port, so cars cannot get near. I would not recommend this hotel unless they totally cleanup and redo the rooms.