Citadines Canal Amsterdam
US$263
/ night
Avg. for October
Prices for Citadines Canal Amsterdam
Select dates to see prices and availability
US$263
/ night
Avg. for October
Monthly average prices
Nightly prices at Citadines Canal Amsterdam average US$138 in the cheapest month (January) and US$324 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$138 |
| February | US$164 |
| March | US$225 |
| April | US$324 |
| May | US$279 |
| June | US$246 |
| July | US$197 |
| August | US$192 |
| September | US$256 |
| October | US$263 |
| November | US$196 |
| December | US$174 |
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A
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Oct · US$263
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Most expensive: April (~US$324)
Cheapest: January (~US$138)
About this property
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a communal living room. Additional features at this hotel include tour/ticket assistance, a banquet...
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a communal living room. Additional features at this hotel include tour/ticket assistance, a banquet hall, and a vending machine.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Dining
Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 7 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 93 guestrooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Location
Citadines Canal Amsterdam is centrally located in Amsterdam, a 4-minute walk from Amstelkerk and 7 minutes by foot from Utrechtsestraat. This hotel is 0.4 mi (0.6 km) from Spiegelkwartier and 0.5 mi (0.8 km) from Heineken Experience.
What's nearby
Amstelkerk(0.2 Miles)
Keizersgracht(0.3 Miles)
Utrechtsestraat(0.3 Miles)
Heineken Experience(0.4 Miles)
Spiegelkwartier(0.4 Miles)
Rembrandt Square(0.5 Miles)
Flower Market(0.5 Miles)
Rijksmuseum(0.5 Miles)
Reguliersdwarsstraat(0.5 Miles)
Muntplein(0.5 Miles)
Kalverstraat(0.5 Miles)
Paradiso(0.5 Miles)
Leidseplein(0.6 Miles)
Museum Square(0.6 Miles)
Albert Cuyp Market(0.6 Miles)
The nearest major airport is Amsterdam Airport Schiphol (AMS)(9.5 Miles)
Parking
Non-smoking rooms
Dry cleaning
Banquet facilities
Safe-deposit box
Bicycle rental
Location
46 Noorderstraat, De Weteringschans, Amsterdam, Netherlands
Amstelkerk (0.2 Miles)
Keizersgracht (0.3 Miles)
Utrechtsestraat (0.3 Miles)
Heineken Experience (0.4 Miles)
Spiegelkwartier (0.4 Miles)
Rembrandt Square (0.5 Miles)
Room options
6
One-Bedroom Apartment
Room details
1 Double Bed
and 1 Sofa Bed
Sleeps 4
409 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
6
One-Bedroom Executive Apartment
Room details
2 Double Beds
and 2 Single Beds
Sleeps 4
452 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
4
Studio
Room details
1 Double Bed
Sleeps 2
205 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Classic Room
Room details
1 Double Bed
Sleeps 2
183 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room
Room details
1 Single Bed
129 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Studio Executive
Room details
1 Double Bed
and 1 Sofa Bed
Sleeps 2
280 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
4
Superior Room
Room details
1 Double Bed
Sleeps 2
205 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Citadines Canal Amsterdam
8.9
Fabulous
Based on 747 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Citadines Canal Amsterdam, travellers praise the central yet quiet location near the metro and museums, very clean and modern interiors, and consistently friendly staff, creating a convenient base for exploring Amsterdam on foot or by transit.
Read moreWas this helpful?
What guests think
At Citadines Canal Amsterdam, travellers praise the central yet quiet location near the metro and museums, very clean and modern interiors, and consistently friendly staff, creating a convenient base for exploring Amsterdam on foot or by transit.
Rooms are generally compact but comfortable and well designed; studios can feel more spacious. Guests repeatedly mention on-request housekeeping and occasional maintenance issues, notably air conditioning that fails to cool and thin soundproofing that allows hallway or street noise. Facilities such as a small gym, on-site laundry, and a lounge with complimentary coffee or hot chocolate earn positive notes, while breakfast is praised by many and considered pricey or basic by a few. Expect a stylish, apartment-style stay with easy city access.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight a well-equipped gym, a comfortable lounge with complimentary coffee/hot chocolate, and on-site laundry; bike rental is available. Parking exists but is limited or expensive.
Related guest reviews
10
Alexandre
18 Jun 2024
·
Stayed 1 night
I was there for business. While my view was not peculiarly charming everything else was perfect : staff was nice and efficient, the place was super clean, the amenities were awesome : from the coffee machine to the towels at the gym, the lighted-closet, etc. Big thumb up for the gym.
I was there for business. While my view was not peculiarly charming everything else was perfect : staff was nice and efficient, the place was super clean, the amenities were awesome : from the coffee machine to the towels at the gym, the lighted-closet, etc. Big thumb up for the gym.
10
Narelle
16 Jan 2025
·
Stayed 3 nights
We had a wonderful stay even though my son broke his ankle. The staff helped myself and my son. Everything was within walking distance. We even washed our clothes for free which was fantastic.
We had a wonderful stay even though my son broke his ankle. The staff helped myself and my son. Everything was within walking distance. We even washed our clothes for free which was fantastic.
8
Georges
23 Oct 2024
·
Stayed 1 night
Not so easy to join as the center of Amsterdam is now complicated for cars. The price called for the parking is exaggerated: 50€…
Not so easy to join as the center of Amsterdam is now complicated for cars. The price called for the parking is exaggerated: 50€…
10
Louise
5 Aug 2025
·
Stayed 1 night
Skønt hotel midt i Amsterdam, men væk fra larmen om natten. Mulighed for parkering hvis man reserverer. Skønt design og den lækreste morgenmadsbuffet. Personalet er meget hjælpsomme.
Skønt hotel midt i Amsterdam, men væk fra larmen om natten. Mulighed for parkering hvis man reserverer. Skønt design og den lækreste morgenmadsbuffet. Personalet er meget hjælpsomme.
10
Sigurd
31 Jan 2026
·
Stayed 5 nights
Nice and clean room, nice lounge. Staff is polite and helpful. Very nice gym!
Nice and clean room, nice lounge. Staff is polite and helpful. Very nice gym!
10
Chandreyi
4 Apr 2025
·
Stayed 7 nights
Very conveniently located with great amenities (kitchenette in room, elevated gym, lounge area in basement).
Very conveniently located with great amenities (kitchenette in room, elevated gym, lounge area in basement).
8
Truls
28 Mar 2024
·
Stayed 3 nights
Nytt og fint hotell. Ligger 2 min gange fra Metro (Vijzelgraat), så enkelt å komme til. Stille nabolag, med gode restauranter i nærheten…og et supermarked (Albert Heijn) 2 min unna. God frokost, enkelt treningsrom, og hyggelig service. Veldig nytt hotell, så tips om restauranter, områder og severdigheter var ikke innarbeidet helt fra de ansattes side. Her må man belage seg på Google til rutinene er innarbeidet. Har sykkelutleie (€22/døgn). Minus: veldig lytt mellom rommene, små rom, harde puter.
Nytt og fint hotell. Ligger 2 min gange fra Metro (Vijzelgraat), så enkelt å komme til. Stille nabolag, med gode restauranter i nærheten…og et supermarked (Albert Heijn) 2 min unna. God frokost, enkelt treningsrom, og hyggelig service. Veldig nytt hotell, så tips om restauranter, områder og severdigheter var ikke innarbeidet helt fra de ansattes side. Her må man belage seg på Google til rutinene er innarbeidet. Har sykkelutleie (€22/døgn). Minus: veldig lytt mellom rommene, små rom, harde puter.
10
Choi Wai Bridget
19 Sept 2024
·
Stayed 3 nights
I like that it is centrally located and that kitchen appliances and laundry were readily available. Please consider having the laundry and gym open for 24/7.
I like that it is centrally located and that kitchen appliances and laundry were readily available. Please consider having the laundry and gym open for 24/7.
10
Karen
20 Apr 2025
·
Stayed 3 nights
We loved Citadines. It served as our base for exploring the city. Definitely glad that we opted for the spacious studio. Plenty of room and it has a bigger bathroom than the typical European hotel. The staff was friendly, English speaking, and the on premises laundry with everything included was a plus. No one wants to travel home with soiled laundry. It’s also centrally located and a hop skip and jump to the Reikj, Heineken, Dam Square, and 20 min walk to central Station.
We loved Citadines. It served as our base for exploring the city. Definitely glad that we opted for the spacious studio. Plenty of room and it has a bigger bathroom than the typical European hotel. The staff was friendly, English speaking, and the on premises laundry with everything included was a plus. No one wants to travel home with soiled laundry. It’s also centrally located and a hop skip and jump to the Reikj, Heineken, Dam Square, and 20 min walk to central Station.
10
Victoria
10 Feb 2025
·
Stayed 3 nights
Excellent location and a really nice clean hotel. We used the on site gym and it was well equipped with dumbbells, some cardio machines and a cable machine.
Excellent location and a really nice clean hotel. We used the on site gym and it was well equipped with dumbbells, some cardio machines and a cable machine.
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AI-generated summary based on recent guest reviews
Cleanliness
Most describe the hotel and rooms as very clean and modern, but housekeeping is often on-request rather than daily. A few reports cite lapses such as unclean areas, stained hallway carpets, or a pest incident.
Related guest reviews
8
Christopher
8 Jul 2024
·
Stayed 3 nights
The hotel is centrally located and a short walk to the subway. The carpet in the hallways was filthy and stained. The rooms and bathrooms are very small but they manage to fit a stovetop, microwave, refrigerator, coffee maker, dishwasher and utensils in some of the rooms. The air conditioning was excellent. There is no daily housekeeping but that maybe common nowadays. There is a nice lounge in the basement where my family could socialize since gathering in the guest rooms was not possible. The front desk staff was friendly. The free WiFi was remarkably fast
The hotel is centrally located and a short walk to the subway. The carpet in the hallways was filthy and stained. The rooms and bathrooms are very small but they manage to fit a stovetop, microwave, refrigerator, coffee maker, dishwasher and utensils in some of the rooms. The air conditioning was excellent. There is no daily housekeeping but that maybe common nowadays. There is a nice lounge in the basement where my family could socialize since gathering in the guest rooms was not possible. The front desk staff was friendly. The free WiFi was remarkably fast
10
Shaun
19 Nov 2025
·
Stayed 1 night
Clean, modern and convenient
Clean, modern and convenient
2
Thale
10 Jun 2025
·
Stayed 2 nights
I travelled to Amsterdam with my 15-year-old daughter and was shocked by the poor standards and lack of care at this hotel. We arrived tired and just wanted to drop our bags and get lunch. At check-in, we were told our room would be ready in 15 minutes, but even at 15:00 (the official check-in time), it still wasn’t. We ended up waiting another 30 minutes. When we finally got the room, it was not properly cleaned. There were crumbs all over the kitchenette, the fridge smelled bad and hadn’t been wiped down, and there were stains on the bathroom floor and walls. Then came the worst part — we found half of a blue pill on the floor. In a room meant for guests — potentially with children — this is simply unacceptable and dangerous. I immediately reported it to staff, who said they’d take care of it. But nothing happened. I followed up several times during our stay, with photos as proof, but got no apology, no compensation, and no action. Staff seemed indifferent and unbothered by the situation. I cannot recommend this hotel to anyone. Cleanliness aside, the lack of accountability and attention to guest safety is deeply troubling. A small child could easily have picked up that pill. This wasn’t just disappointing — it was disturbing.
I travelled to Amsterdam with my 15-year-old daughter and was shocked by the poor standards and lack of care at this hotel. We arrived tired and just wanted to drop our bags and get lunch. At check-in, we were told our room would be ready in 15 minutes, but even at 15:00 (the official check-in time), it still wasn’t. We ended up waiting another 30 minutes. When we finally got the room, it was not properly cleaned. There were crumbs all over the kitchenette, the fridge smelled bad and hadn’t been wiped down, and there were stains on the bathroom floor and walls. Then came the worst part — we found half of a blue pill on the floor. In a room meant for guests — potentially with children — this is simply unacceptable and dangerous. I immediately reported it to staff, who said they’d take care of it. But nothing happened. I followed up several times during our stay, with photos as proof, but got no apology, no compensation, and no action. Staff seemed indifferent and unbothered by the situation. I cannot recommend this hotel to anyone. Cleanliness aside, the lack of accountability and attention to guest safety is deeply troubling. A small child could easily have picked up that pill. This wasn’t just disappointing — it was disturbing.
4
Jenna
17 May 2024
·
BED BUGS!!! I wish I could give this place a 10/10 because it was gorgeous and the staff are so kind but we had such a bad bed bug infestation. I left this property covered in bites. This cost me hundreds of dollars and days out of my backpacking trip trying to fix, and I am praying it is fine now… So sad!!
BED BUGS!!! I wish I could give this place a 10/10 because it was gorgeous and the staff are so kind but we had such a bad bed bug infestation. I left this property covered in bites. This cost me hundreds of dollars and days out of my backpacking trip trying to fix, and I am praying it is fine now… So sad!!
6
Lee Cham
16 Dec 2025
·
Stayed 5 nights
The staff did not remind us we need to tell the frontdesk to have housekeeping. Otherwise room will not be made up everyday. Frontdesk should remind the guests
The staff did not remind us we need to tell the frontdesk to have housekeeping. Otherwise room will not be made up everyday. Frontdesk should remind the guests
10
Debra
12 Jul 2025
·
Stayed 4 nights
Staff was exemplary. Couldn't help me enough. Moved me to 0 floor because elevator was out of service for quite a period. I needed the elevator because of my walker. Carpets in hallways need cleaning.
Staff was exemplary. Couldn't help me enough. Moved me to 0 floor because elevator was out of service for quite a period. I needed the elevator because of my walker. Carpets in hallways need cleaning.
10
Jeremy
18 Nov 2025
·
Stayed 4 nights
Comfortable room, with kitchenette, very clean and well maintained. Loved the lounge area with free hot chocolate, coffee and tea, and fruit, and space to relax and work. Great location close to public transport, museums, restaurants etc. Home away from home.
Comfortable room, with kitchenette, very clean and well maintained. Loved the lounge area with free hot chocolate, coffee and tea, and fruit, and space to relax and work. Great location close to public transport, museums, restaurants etc. Home away from home.
10
Israel
14 May 2025
·
Stayed 1 night
The staff were wonderful and the cleanliness of the hotel and rooms was immaculate would love to stay again on our next trip
The staff were wonderful and the cleanliness of the hotel and rooms was immaculate would love to stay again on our next trip
8
Cecilie Hammersland
19 Mar 2025
·
Stayed 3 nights
Vi hadde et fint opphold og er fornøyd med beliggenhet. Det eneste vi vil trekke ned for er at rommet ikke ble rengjort under oppholdet. Vi var her i fire dager og rommet ble veldig nedstøvet. Det hadde også vært fint å fått noen nye håndklær i løpet av de dagene..
Vi hadde et fint opphold og er fornøyd med beliggenhet. Det eneste vi vil trekke ned for er at rommet ikke ble rengjort under oppholdet. Vi var her i fire dager og rommet ble veldig nedstøvet. Det hadde også vært fint å fått noen nye håndklær i løpet av de dagene..
8
Edo
4 Feb 2025
·
Stayed 9 nights
Nice location in city center. Friendly staff. Good coffee machine in the lobby. I stayed for nine nights but they only cleaned once when twice should have been done but a minor issue for me
Nice location in city center. Friendly staff. Good coffee machine in the lobby. I stayed for nine nights but they only cleaned once when twice should have been done but a minor issue for me
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable but often compact with limited luggage space; studios/apartments feel more spacious and include kitchenettes. Recurrent issues include weak soundproofing and temperature control, especially AC not cooling well.
Related guest reviews
10
Cynthia
3 Oct 2025
·
Stayed 1 night
Nice but rooms are too tight.
Nice but rooms are too tight.
2
Hector
21 May 2024
·
Stayed 4 nights
I stayed in room 206 from the 15th of May until the 19th. It is not fair that I paid the full price for my stay and did not have a working A/C. I never had a working A/C in my room (206) and they kept telling me every day that they had fixed it. They offered to move me to another room but that the A/C wasn’t guaranteed. I travel very often because I work for an airline. I liked the hotel but wouldn’t stay there ever again. They said they were going to let a manager know about my situation ( I was complaining every single day). Nobody followed up with me (basic customer service, I’m not asking for a lot) but attention to details or problem resolution is not in the picture for the administration. I just wanted A/C in my room because that is one of the reasons why I select my stays. The front desk staff was nice but I paid with money and points and I feel like I wasted my money and I could not sleep well. My stay in Amsterdam was not very enjoyable.
I stayed in room 206 from the 15th of May until the 19th. It is not fair that I paid the full price for my stay and did not have a working A/C. I never had a working A/C in my room (206) and they kept telling me every day that they had fixed it. They offered to move me to another room but that the A/C wasn’t guaranteed. I travel very often because I work for an airline. I liked the hotel but wouldn’t stay there ever again. They said they were going to let a manager know about my situation ( I was complaining every single day). Nobody followed up with me (basic customer service, I’m not asking for a lot) but attention to details or problem resolution is not in the picture for the administration. I just wanted A/C in my room because that is one of the reasons why I select my stays. The front desk staff was nice but I paid with money and points and I feel like I wasted my money and I could not sleep well. My stay in Amsterdam was not very enjoyable.
6
Kevin
9 May 2024
·
Stayed 2 nights
Room was clean, however, air conditioning didn’t work which was a big negative. I have trouble sleeping in hot environments, so didn’t have amazing sleep.
Room was clean, however, air conditioning didn’t work which was a big negative. I have trouble sleeping in hot environments, so didn’t have amazing sleep.
10
Claudia
27 Sept 2025
·
Stayed 2 nights
Great location, comfy rooms that are surprisingly big for Amsterdam. The area is ideal for all the touristy things to do!
Great location, comfy rooms that are surprisingly big for Amsterdam. The area is ideal for all the touristy things to do!
6
Nigel
9 Oct 2025
·
Stayed 7 nights
Seems overpriced, can’t see how this is a 4 star hotel. Staff are pleasant, Wi-Fi is good, TV large but channels limited. Soundproofing very poor. Lacking many of things you’d expect of a 4 star. Claims to be an apart hotel, I wasn’t aware of this.
Seems overpriced, can’t see how this is a 4 star hotel. Staff are pleasant, Wi-Fi is good, TV large but channels limited. Soundproofing very poor. Lacking many of things you’d expect of a 4 star. Claims to be an apart hotel, I wasn’t aware of this.
6
Vivian
8 Aug 2024
·
Stayed 2 nights
The AC wasn't working in the middle of the night. The ventilation completely stopped working and the room was hot and felt lack of air. The front desk give me a fan and fixed it the next day. However, it was very difficult to sleep that night. There is also a lot of outside noise early in the morning (before 8 am). Would not recommend if you are a light sleeper and want to sleep in. On the bright side, the coffee/tea and filter water in the lobby was appreciated. Staff are nice too.
The AC wasn't working in the middle of the night. The ventilation completely stopped working and the room was hot and felt lack of air. The front desk give me a fan and fixed it the next day. However, it was very difficult to sleep that night. There is also a lot of outside noise early in the morning (before 8 am). Would not recommend if you are a light sleeper and want to sleep in. On the bright side, the coffee/tea and filter water in the lobby was appreciated. Staff are nice too.
8
Sigrídur Diljá
27 Jan 2025
·
Stayed 3 nights
Nice staff, centre but still 15 min walk to main places. Really small room, no plase for suitcase. I would probably choose another hotel next time.
Nice staff, centre but still 15 min walk to main places. Really small room, no plase for suitcase. I would probably choose another hotel next time.
8
Michael
25 Jun 2025
·
Stayed 2 nights
In diesem Hotel funktioniert die Klimaanlage offenbar schon lange nicht mehr. Bei 30 Grad und mehr eine Zumutung. Als wir angekommen sind waren es im Dachzimmer 28 Grad. Durch meine Reklamation bekamen wir ein Zimmer auf dem ersten Stock. Dort war es kühler, das Fenster konnte jedoch nur einen kleinen Spalt geöffnet werden.
In diesem Hotel funktioniert die Klimaanlage offenbar schon lange nicht mehr. Bei 30 Grad und mehr eine Zumutung. Als wir angekommen sind waren es im Dachzimmer 28 Grad. Durch meine Reklamation bekamen wir ein Zimmer auf dem ersten Stock. Dort war es kühler, das Fenster konnte jedoch nur einen kleinen Spalt geöffnet werden.
8
Michael
28 Dec 2025
·
Stayed 2 nights
Great and very hospitable welcome, excellent and helpful staff. Location good 5 min walk to metro. Clean and crisp. Room a bit small as no space to put your luggage although bathroom is very nice and spacious. Walls thin so was a little bit noisy but I think that’s due to a noisy and inconsiderate neighbour moving furniture at 6am! Happy to have stayed.
Great and very hospitable welcome, excellent and helpful staff. Location good 5 min walk to metro. Clean and crisp. Room a bit small as no space to put your luggage although bathroom is very nice and spacious. Walls thin so was a little bit noisy but I think that’s due to a noisy and inconsiderate neighbour moving furniture at 6am! Happy to have stayed.
10
Michael
2 Oct 2024
·
Stayed 4 nights
Room was compact but comfortable and convenient. Loved having the kitchenette
Room was compact but comfortable and convenient. Loved having the kitchenette
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful and accommodating. Some guests note communication or problem-resolution gaps, including delayed room readiness, housekeeping charges/on-request policy, or unresolved AC problems.
Related guest reviews
10
Olga
17 Nov 2025
·
Stayed 4 nights
We stayed four nights at Citadines Canal Amsterdam which was amazing Check in was supper easy and the front desk staff Irene and Solar were extremely friendly and helpful throughout our stay. The 1st floor apartment was very well designed and equipped with everything we needed for our stay, we felt at home straight away and cooked a lovely meal without any problem whatsoever. The bed was super comfy and the shower room excellent, again everything you needed and well thought out. The location of the Hotel is outstanding a short walk from the metro and within easy reach of the museums, restaurants and main city centre. We couldn’t have wished for more. Would definitely stay here again - Highly recommended
We stayed four nights at Citadines Canal Amsterdam which was amazing Check in was supper easy and the front desk staff Irene and Solar were extremely friendly and helpful throughout our stay. The 1st floor apartment was very well designed and equipped with everything we needed for our stay, we felt at home straight away and cooked a lovely meal without any problem whatsoever. The bed was super comfy and the shower room excellent, again everything you needed and well thought out. The location of the Hotel is outstanding a short walk from the metro and within easy reach of the museums, restaurants and main city centre. We couldn’t have wished for more. Would definitely stay here again - Highly recommended
10
Kashif
25 Oct 2024
·
Stayed 1 night
Excellent staff skills checking within minutes. Very helpful with direction.
Excellent staff skills checking within minutes. Very helpful with direction.
2
Thale
10 Jun 2025
·
Stayed 2 nights
I travelled to Amsterdam with my 15-year-old daughter and was shocked by the poor standards and lack of care at this hotel. We arrived tired and just wanted to drop our bags and get lunch. At check-in, we were told our room would be ready in 15 minutes, but even at 15:00 (the official check-in time), it still wasn’t. We ended up waiting another 30 minutes. When we finally got the room, it was not properly cleaned. There were crumbs all over the kitchenette, the fridge smelled bad and hadn’t been wiped down, and there were stains on the bathroom floor and walls. Then came the worst part — we found half of a blue pill on the floor. In a room meant for guests — potentially with children — this is simply unacceptable and dangerous. I immediately reported it to staff, who said they’d take care of it. But nothing happened. I followed up several times during our stay, with photos as proof, but got no apology, no compensation, and no action. Staff seemed indifferent and unbothered by the situation. I cannot recommend this hotel to anyone. Cleanliness aside, the lack of accountability and attention to guest safety is deeply troubling. A small child could easily have picked up that pill. This wasn’t just disappointing — it was disturbing.
I travelled to Amsterdam with my 15-year-old daughter and was shocked by the poor standards and lack of care at this hotel. We arrived tired and just wanted to drop our bags and get lunch. At check-in, we were told our room would be ready in 15 minutes, but even at 15:00 (the official check-in time), it still wasn’t. We ended up waiting another 30 minutes. When we finally got the room, it was not properly cleaned. There were crumbs all over the kitchenette, the fridge smelled bad and hadn’t been wiped down, and there were stains on the bathroom floor and walls. Then came the worst part — we found half of a blue pill on the floor. In a room meant for guests — potentially with children — this is simply unacceptable and dangerous. I immediately reported it to staff, who said they’d take care of it. But nothing happened. I followed up several times during our stay, with photos as proof, but got no apology, no compensation, and no action. Staff seemed indifferent and unbothered by the situation. I cannot recommend this hotel to anyone. Cleanliness aside, the lack of accountability and attention to guest safety is deeply troubling. A small child could easily have picked up that pill. This wasn’t just disappointing — it was disturbing.
10
Dave
16 Jan 2025
·
Stayed 1 night
Super friendly staff who gave great recommendations on local attractions. Excellent and professional service,
Super friendly staff who gave great recommendations on local attractions. Excellent and professional service,
4
Billy
10 Jul 2025
·
Stayed 2 nights
The hotel isn’t very nice staff spends most of the time telling you how virtually everything is an extra charge and even housekeeping is not standard… would avoid this one at this price.
The hotel isn’t very nice staff spends most of the time telling you how virtually everything is an extra charge and even housekeeping is not standard… would avoid this one at this price.
2
Anna
12 Apr 2025
·
We always book an extra night before we arrive in Amsterdam because our flight arrives really early in the morning from Canada, so we want to make sure that when we land we can go straight into a room that is waiting for us instead of waiting for check in at 3 or 4 pm. I always call ahead of time and inform the hotel we will be checking in late so not to mark us as a no show as I did this time as well. Except this time they thought they could make some extra money by giving our already paid for room to someone else before we show up. Lo and behold when we arrived at the hotel our room was not available. Not only did they give our paid for room away but they also didn't seem to care whatsoever about the inconvenience that presented us with. Tired from a full night of flying (and being awake) the last thing we want to do is wait for a room that was supposed to be waiting for us already and arguing with hotel staff as to why it is not ok. Very disappointed in the customer service on this.
We always book an extra night before we arrive in Amsterdam because our flight arrives really early in the morning from Canada, so we want to make sure that when we land we can go straight into a room that is waiting for us instead of waiting for check in at 3 or 4 pm. I always call ahead of time and inform the hotel we will be checking in late so not to mark us as a no show as I did this time as well. Except this time they thought they could make some extra money by giving our already paid for room to someone else before we show up. Lo and behold when we arrived at the hotel our room was not available. Not only did they give our paid for room away but they also didn't seem to care whatsoever about the inconvenience that presented us with. Tired from a full night of flying (and being awake) the last thing we want to do is wait for a room that was supposed to be waiting for us already and arguing with hotel staff as to why it is not ok. Very disappointed in the customer service on this.
10
Debra
12 Jul 2025
·
Stayed 4 nights
Staff was exemplary. Couldn't help me enough. Moved me to 0 floor because elevator was out of service for quite a period. I needed the elevator because of my walker. Carpets in hallways need cleaning.
Staff was exemplary. Couldn't help me enough. Moved me to 0 floor because elevator was out of service for quite a period. I needed the elevator because of my walker. Carpets in hallways need cleaning.
8
Paul
26 Jun 2025
·
Stayed 4 nights
Only negative part of the review is that the AC was out for the first half of our 4 night stay. Otherwise, was an excellent value, very good location, enough amenities, nice staff (who were gracious and worked out some compensation for the warm room).
Only negative part of the review is that the AC was out for the first half of our 4 night stay. Otherwise, was an excellent value, very good location, enough amenities, nice staff (who were gracious and worked out some compensation for the warm room).
4
Hui
16 Sept 2024
·
Stayed 4 nights
The hotel agreed to change my room at noon. But the room was not ready till 4 pm. Nobody seemed to care. One person pushed another but no one helped to solve the problem
The hotel agreed to change my room at noon. But the room was not ready till 4 pm. Nobody seemed to care. One person pushed another but no one helped to solve the problem
10
Anna
10 Jun 2025
·
Stayed 4 nights
Would recommend to anyone visiting Amsterdam. Perfect location to explore the city and great amenities! Friendly staff as well.
Would recommend to anyone visiting Amsterdam. Perfect location to explore the city and great amenities! Friendly staff as well.
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AI-generated summary based on recent guest reviews
Location
Location is consistently praised: central, walkable, near metro/tram and museums, yet on quieter streets. A few mention narrow alleys without sidewalks and difficulty reaching by car.
Related guest reviews
8
Georges
23 Oct 2024
·
Stayed 1 night
Not so easy to join as the center of Amsterdam is now complicated for cars. The price called for the parking is exaggerated: 50€…
Not so easy to join as the center of Amsterdam is now complicated for cars. The price called for the parking is exaggerated: 50€…
10
Danijela C
5 Oct 2025
·
Stayed 3 nights
Great proximity to museums, shopping and dining. Conveniently right on the metro line.
Great proximity to museums, shopping and dining. Conveniently right on the metro line.
10
Lin
28 Dec 2024
·
Stayed 2 nights
Very comfortable property that feels like home. Many good cafes and restaurants nearby and easy access to transportation. Highly recommended and will stay here again the next time in Amsterdam.
Very comfortable property that feels like home. Many good cafes and restaurants nearby and easy access to transportation. Highly recommended and will stay here again the next time in Amsterdam.
10
Claudia
27 Sept 2025
·
Stayed 2 nights
Great location, comfy rooms that are surprisingly big for Amsterdam. The area is ideal for all the touristy things to do!
Great location, comfy rooms that are surprisingly big for Amsterdam. The area is ideal for all the touristy things to do!
10
Dana
18 Oct 2025
·
Stayed 2 nights
Bed was comfortable, a little warm at night - but otherwise, nice room. Safe and quiet area, easy to walk everywhere and close to Metro station. Would stay here again.
Bed was comfortable, a little warm at night - but otherwise, nice room. Safe and quiet area, easy to walk everywhere and close to Metro station. Would stay here again.
10
Darryl
21 Sept 2025
·
Stayed 2 nights
We really liked the location
We really liked the location
8
Daniel
26 Oct 2025
·
Stayed 6 nights
The lanes/alley ways to hotel don't have sidewalks. Also roadsides have bikes and vehicles blocking pedestrians, so you have to walk in the roadway with your luggage.
The lanes/alley ways to hotel don't have sidewalks. Also roadsides have bikes and vehicles blocking pedestrians, so you have to walk in the roadway with your luggage.
10
Francoise
28 May 2024
·
Stayed 4 nights
Situated in a quiet location but close to underground and trams, not too far from the Old Town and close to museum quarter as well.
Situated in a quiet location but close to underground and trams, not too far from the Old Town and close to museum quarter as well.
10
Kristen
10 Jul 2024
·
Stayed 3 nights
Loved this area of Amsterdam. The street was so cute and quiet and right down the street from outdoor cafes. Grocery store down the street. Easy to take public transportation from the Airport to the hotel.
Loved this area of Amsterdam. The street was so cute and quiet and right down the street from outdoor cafes. Grocery store down the street. Easy to take public transportation from the Airport to the hotel.
10
Ankit
20 Sept 2025
·
Stayed 2 nights
Beautiful property and great staff, it's walkable from metro stations and also in good neighborhood
Beautiful property and great staff, it's walkable from metro stations and also in good neighborhood
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently reviewed as good to delicious with fresh options, though some find it basic or pricey. Beyond that, feedback focuses on the honesty bar and complimentary lobby coffee.
Related guest reviews
8
Peter William
4 May 2024
·
Stayed 2 nights
Our room was excellent, and the staff friendly and obliging.The breakfast was somewhat lacking in normal cereals, baked items and fruit. Can't comment on cooked breakfast as we don't eat it.
Our room was excellent, and the staff friendly and obliging.The breakfast was somewhat lacking in normal cereals, baked items and fruit. Can't comment on cooked breakfast as we don't eat it.
8
William
21 Apr 2025
·
Stayed 3 nights
This is a nice hotel within walking distance of everything you would want to see in central Amsterdam. The rooms were still in a good condition from the refit. But you can see a few areas where if maintenance isn't performed it will start to accumulate. Small cosmetic damage that is to be expected in a busy, fully booked hotel. We didn't partake in the €19 breakfast as it did seem a little expensive. So I can't comment on the quality of that. The staff were great, the rooms are as advertised and the location is ideal if you are on a cultural stay. I will look to stay in one of the groups properties in other cities again. Can't say fairer than that.
This is a nice hotel within walking distance of everything you would want to see in central Amsterdam. The rooms were still in a good condition from the refit. But you can see a few areas where if maintenance isn't performed it will start to accumulate. Small cosmetic damage that is to be expected in a busy, fully booked hotel. We didn't partake in the €19 breakfast as it did seem a little expensive. So I can't comment on the quality of that. The staff were great, the rooms are as advertised and the location is ideal if you are on a cultural stay. I will look to stay in one of the groups properties in other cities again. Can't say fairer than that.
10
Jeremy
18 Nov 2025
·
Stayed 4 nights
Comfortable room, with kitchenette, very clean and well maintained. Loved the lounge area with free hot chocolate, coffee and tea, and fruit, and space to relax and work. Great location close to public transport, museums, restaurants etc. Home away from home.
Comfortable room, with kitchenette, very clean and well maintained. Loved the lounge area with free hot chocolate, coffee and tea, and fruit, and space to relax and work. Great location close to public transport, museums, restaurants etc. Home away from home.
10
James
22 Nov 2025
·
Stayed 2 nights
Typical Dutch buffet. Fresh breads, cheeses , ham, fruit and yogurt. Fresh, bountiful and yummy.
Typical Dutch buffet. Fresh breads, cheeses , ham, fruit and yogurt. Fresh, bountiful and yummy.
10
Louise
5 Aug 2025
·
Stayed 1 night
Skønt hotel midt i Amsterdam, men væk fra larmen om natten. Mulighed for parkering hvis man reserverer. Skønt design og den lækreste morgenmadsbuffet. Personalet er meget hjælpsomme.
Skønt hotel midt i Amsterdam, men væk fra larmen om natten. Mulighed for parkering hvis man reserverer. Skønt design og den lækreste morgenmadsbuffet. Personalet er meget hjælpsomme.
10
Linda
10 May 2024
·
Stayed 3 nights
We arrived early and were allowed to check in early as long as we signed up for their Hotel club. Otherwise they hold your luggage until your room is ready at 3pm. The breakfast is a bit pricey at $19 Euros per person per day. They have several restaurants near by that might be a better option. They also have a supermarket around the corner on the Main Street. Albert Hains is the name. For $9 Euros per day you can use the metro, subway or train. Which is a 5min walk from the hotel. I really liked that the hotel offered complimentary coffee and tea. They do have a small laundry on site but you have to pay $10 euros to use it. There is no housekeeping you can ask for clean towels at the reception desk. We were here three days and three times our keys didn’t work and we had to go to the reception area for new keys or reactivating which is aggravating after a long day. Overall a nice hotel and nice stay in Amsterdam. Many attractions near by.
We arrived early and were allowed to check in early as long as we signed up for their Hotel club. Otherwise they hold your luggage until your room is ready at 3pm. The breakfast is a bit pricey at $19 Euros per person per day. They have several restaurants near by that might be a better option. They also have a supermarket around the corner on the Main Street. Albert Hains is the name. For $9 Euros per day you can use the metro, subway or train. Which is a 5min walk from the hotel. I really liked that the hotel offered complimentary coffee and tea. They do have a small laundry on site but you have to pay $10 euros to use it. There is no housekeeping you can ask for clean towels at the reception desk. We were here three days and three times our keys didn’t work and we had to go to the reception area for new keys or reactivating which is aggravating after a long day. Overall a nice hotel and nice stay in Amsterdam. Many attractions near by.
10
Adele
28 Oct 2025
·
Stayed 3 nights
Wonderful hotel in a great location. Lovely rooms and delicious breakfast.
Wonderful hotel in a great location. Lovely rooms and delicious breakfast.
8
Nadine
21 Aug 2024
·
Stayed 7 nights
Propre, bien localisé, bon déjeuner
Propre, bien localisé, bon déjeuner
8
Han
20 Sept 2025
·
Stayed 3 nights
Great location - easy to walk to all the sites! Friendly staff and clean modern rooms. Breakfast was delicious as well!
Great location - easy to walk to all the sites! Friendly staff and clean modern rooms. Breakfast was delicious as well!
10
Marian
10 Jun 2025
·
Stayed 1 night
The rooms at Citadines Canal are small, but clean and comfortable. The bathroom is bright with a large shower. The lounge area downstairs with an honesty bar is a pleasant place to relax. What really stands out is the staff. Without exception, they are friendly and very helpful. I was too busy looking up at the gorgeous scenery to look down and an uneven cobblestone caused me to fall. The staff graciously provided me with ice and and ice pack. Tate, at the front desk, is a very personable first contact, super helpful, informative and professional. Citadines Canal: cute and cozy, where their people make a positive difference!
The rooms at Citadines Canal are small, but clean and comfortable. The bathroom is bright with a large shower. The lounge area downstairs with an honesty bar is a pleasant place to relax. What really stands out is the staff. Without exception, they are friendly and very helpful. I was too busy looking up at the gorgeous scenery to look down and an uneven cobblestone caused me to fall. The staff graciously provided me with ice and and ice pack. Tate, at the front desk, is a very personable first contact, super helpful, informative and professional. Citadines Canal: cute and cozy, where their people make a positive difference!
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AI-generated summary based on recent guest reviews
10
Mark
25 Sept 2026
·
Stayed 1 night
Good location for Museum quarter, reception helpful with travel advice
Good location for Museum quarter, reception helpful with travel advice
10
Katie
16 Sept 2026
·
Stayed 1 night
Enjoyed our stay
Enjoyed our stay
10
arie
16 Sept 2026
·
Stayed 2 nights
A last minute trip - but this place was perfect. Despite being on the ground floor the hotel was quiet and I had a great rest!
A last minute trip - but this place was perfect. Despite being on the ground floor the hotel was quiet and I had a great rest!
10
Meralee
16 Sept 2026
·
Stayed 2 nights
Wonderful Location in Amsterdam, right in the heart of everything making it walkable to all the main attractions. The room was a studio and we loved it, size was just perfect for 2 people. The morning breakfast was an added bonus and the coffee machine , latte machine was a delight. The staff were so friendly to us and gave good directions. There was laundry facilities with separate washer and dryer is quick and excellent Thank you for the great stay
Wonderful Location in Amsterdam, right in the heart of everything making it walkable to all the main attractions. The room was a studio and we loved it, size was just perfect for 2 people. The morning breakfast was an added bonus and the coffee machine , latte machine was a delight. The staff were so friendly to us and gave good directions. There was laundry facilities with separate washer and dryer is quick and excellent Thank you for the great stay
8
Andrea
8 Sept 2026
·
Stayed 3 nights
Clean, beautiful room! Wish I could have opened the windows!!! Loved and used the washing machines... great perk! Wish the bar was staffed (honesty bar - you helped yourself). The free coffee machines were great. Good, quiet location!
Clean, beautiful room! Wish I could have opened the windows!!! Loved and used the washing machines... great perk! Wish the bar was staffed (honesty bar - you helped yourself). The free coffee machines were great. Good, quiet location!
FAQs about Citadines Canal Amsterdam
Is parking available at the property?
Yes, on-site parking is available, but it is limited and requires advance reservation. The cost for uncovered self-parking is EUR 55 per day.
What type of breakfast is offered and what are the serving hours?
A continental breakfast is available for a fee of approximately EUR 19 for adults and EUR 9.50 for children. Breakfast is served on weekdays from 7 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM.
Does the property allow pets?
Yes, pets are allowed with a maximum fee of EUR 25 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to midnight, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details on specific accessibility features may be available upon request.
Where is the property located in relation to key landmarks?
The property is centrally located in Amsterdam, just a 4-minute walk from Amstelkerk and 7 minutes from Utrechtsestraat. It is also 0.4 mi from Spiegelkwartier and 0.5 mi from the Heineken Experience.
What are the policies for guests staying with children?
One child aged 2 years or younger can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds or cribs?
The property offers rollaway beds for a fee of EUR 25 per stay, subject to availability. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-25: 187.61772574099732USD
- 2026-10-26: 197.83278747024536USD
- 2026-10-27: 928.4853550147704USD
- 2026-10-28: 407.5774991757202USD
- 2026-10-29: 195.0893146270752USD
- 2026-10-30: 195.0893146270752USD
- 2026-10-31: 225.8177818293457USD
- 2026-11-01: 130.94759421322632USD
- 2026-11-02: 165.71699835864257USD
- 2026-11-03: 264.5912984668579USD
- 2026-11-04: 342.09785217370603USD
- 2026-11-05: 219.15643334628294USD
- 2026-11-06: 236.52859016885375USD
- 2026-11-07: 296.85805757977295USD
- 2026-11-08: 148.09342413372804USD
- 2026-11-09: 193.83617309225463USD
- 2026-11-10: 159.6492818888855USD
- 2026-11-11: 156.36276795263672USD
- 2026-11-12: 185.74844077056883USD
- 2026-11-13: 237.85153760879516USD
- 2026-11-14: 269.9365656645813USD
- 2026-11-15: 140.3135671100006USD
- 2026-11-16: 235.48208231158446USD
- 2026-11-17: 308.67648596850586USD
- 2026-11-18: 344.7704601525879USD
- 2026-11-19: 209.8021858602905USD
- 2026-11-20: 200.44795545428465USD
- 2026-11-21: 244.55985605493163USD
- 2026-11-22: 140.3135671100006USD
- 2026-11-23: 167.03996287857055USD
- 2026-11-24: 179.0801919729309USD
- 2026-11-25: 171.04892608685302USD
- 2026-11-26: 189.38664871032714USD
- 2026-11-27: 216.48379120742797USD
- 2026-11-28: 231.1966624406433USD
- 2026-11-29: 153.67676926428223USD
- 2026-11-30: 154.99971670422363USD
- 2026-12-01: 161.69467860086058USD
- 2026-12-02: 154.99971670422363USD
- 2026-12-03: 164.35396419021606USD
- 2026-12-04: 228.51066375228882USD
- 2026-12-05: 284.6360974282837USD
- 2026-12-06: 156.36276795263672USD
- 2026-12-07: 157.68571539257812USD
- 2026-12-08: 154.99971670422363USD
- 2026-12-09: 173.7349247752075USD
- 2026-12-10: 173.7349247752075USD
- 2026-12-11: 211.138506929718USD
- 2026-12-12: 229.8469848217163USD
- 2026-12-13: 136.30460390171814USD
- 2026-12-14: 154.99971670422363USD
- 2026-12-15: 156.36276795263672USD
- 2026-12-16: 142.9995657983551USD
- 2026-12-17: 154.99971670422363USD
- 2026-12-18: 191.09370796829222USD
- 2026-12-19: 203.12059759313965USD
- 2026-12-20: 129.63637218406677USD
- 2026-12-21: 156.36276795263672USD
- 2026-12-22: 156.36276795263672USD
- 2026-12-23: 141.6365230899353USD
- 2026-12-24: 154.99971670422363USD
- 2026-12-25: 187.08476183999633USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- Guests must contact this property in advance to reserve onsite parking and high chair
- This property accepts credit/debit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for continental breakfast: approximately EUR 21 for adults and EUR 10.5 for children
- Uncovered self parking fee: EUR 55 per day
- Pet fee: EUR 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 25.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Dry cleaning
Banquet facilities
Safe-deposit box
Bicycle rental
Services
Dry cleaning
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Fitness Center (nearby)
Parking
Parking
Electric car charging station
Parking (Limited)
Parking Onsite
General
Non-smoking rooms
Breakfast in the room
Vending machines
Family room
Internet
Free wi-fi