Best Western Houston Bush IAH Intercontinental Airport Inn

Airport shuttle took a long time to pick up. The driver was great though.

Power went off, broken elevator and no room on the shuttle.

Floor felt slippery from whatever cleaner was used, restroom was really small, pillows were couch pillows size, and shuttle to airport was shared shuttle and needed to be booked at least an hour in advance.

Polite and competent front desk. Clean and quiet room. A/C worked good. Shuttle bus reliable and on time to airport. Good value.

Not enough parking, poor lighting unsavory people hanging around.

I am 85 years old and the elevator was out of order. I had to bring my 45lbs heave bagage to the second floor.I barely managed. The breakfast was not worth to say anything good about.

Elevator has been broken twice I ask before checking in was the elevator working but clearly has not my room is on the third floor and staff seem unconcerned saying he doesn’t know when maybe in the morning have my luggage other than that rooms clean service great anyone in will chair are whoever relying on elevator it frequently breaks

shuttle easy from airport. never showed up to pick us up in the morning. Mold in our room. I'll never book there again.

Only stayed one night, but great, clean room and bathroom. Location is great as it is very close to the airport, with free airport shuttle. Check-in could be improved. Unfriendly staff at front desk. The hotel has no convenience store and soda machine was out of order.

The front desk guy was very kind, supportive and helpful and also one of the shuttle drivers, super nice people. As a guest, the surroundings were not the best since there is a men's club behind the hotel. My only suggestion is to pay more attention to the maintenance, since the ice machine was not working and neither the washing machine, also the breakfast can be improved with more food options.

It was clean but my room smelled like dirty mop water

I was disappointed that the room smelled like mildew. I spoke with the nighttime attendant and was advised that they did not have any available rooms and if I wanted to change my room i would have to pay a higher cost also for issues as such ,should be addressed directly to Expedia since booking was made through them. After explaining my rights as a guest, the attendant said he would leave a message for his relief because another room wont be available till after 10am. After i return from my program later that night, the day attendant had no knowledge of our conversation. When I return to my room I noticed a roach crawling from under the bed towards the door. A video was recorded and also observed by a customer sitting in the the hall. The video was shown to the attendant .She recommended insect repellent be used. I declined and another room was issued. It was clean and smelled a lot better than the first one.

Poor quality. The bedding had yellow stains, the room floors were sticky, and the bathtub was filthy.

I was deceived by the good reviews. The room was not clean. The sheets on one of our two queen beds were stained and ripped. The room overall was dingy and smelled like a gym locker room mixed with Fabuloso cleaner. Small cockroach was in our bathroom also. I couldn’t check out fast enough.

The most disgusting place I’ve ever encountered. The smell of mold is over powering. BLACK MOLD can be seen around the window! There was a ROACH in the room! It’s so disgusting!. DO NOT STAY HERE! I was there for an hour and left. There was no one in the front desk to help. Never ever ever again.

Hotel smelled horrible in lobby area and in room - had I not checked in so late I would have switched hotels. I don’t know if it was the cleaning agent used or if they were trying to cover up another odor but this place legit smelled like a combo of mildew, clorox & faux eucalyptus oil. Absolutely nauseating. Room surfaces were sticky to the touch because the AC was clearly not working properly, so the humidity had permeated the room. The AC unit was extremely noisy, as well. To top off my delightful stay in this absolute dump, the room’s smoke detector randomly activated and disrupted my sleep - when I went down to the front desk, the clerk shrugged and said it must have been a mistake; zero regard to finding the cause I’d the alar so I spent the remainder of the night wondering if I’d be dying in my sleep due to CO2 poisoning.

Room smelled like mildew. Employee came and sprayed deodorizer but would not change the room. There was no breakfast at all and the area for breakfast was nasty and dirty like there was just a party.

The room was extremely musty, resulting in horrible sleep. The receptionist said that it couldn't be musty since it was on the third floor and nobody else had reported it. (!) His only offer was to "tell management" Avoid unless you don't mind high mold toxin levels and smelling like an old basement.

The elevator didn't work. We had to tow our luggage up and downstairs. The vending machine was out of order. The bathroom downstairs was out of order. The room I was in the bathroom smelled like urine. They must have cooked 3 to 4 sausages because when I came downstairs by 7am all the sausage was gone and it was like 4 people downstairs. There was blonde hair on the comforter in more than one place. I question if they even washed the comforter to have that many hairs on it.

The room was beautiful. Everything seemed fine until we woke up to find a live bed bug crawling in the bed. Notified staff and they didnt seem to care. They said they would throw out the pillows and have housekeeping clean the room. They do not do proper remediation to ensure the bed bugs are not a recurrent issue. We did get a refund, but only after involving Expedia to reconcile the issue. We will never return to this hotel.

Positives: Nicely renovated and clean hotel, about 15 min from IAH airport. Very large room ( kind bed room), lots of TV channels. Free airport shuttle( you have to call the hotel to send it). I liked that there were no carpets in the room and the new window shutters. Negatives: Bed was comfortable, but the pillows are awful. They need to change them. Also, the noisiest Ac/ heater I have ever experienced . I could not even hear the TV with it turned on. Lucky me the room got warm really fast, to be able to switch it off and sleep. Not sure if other rooms have this issue. Also, they should switch the powder coffee creamer you provide in the room with real cream . Very polite receptionists and very efficient. I would stay here again.

The property was nice & clean. I loved that there was no carpet on the room floors. The staff were professional and friendly.

You need to offer real pillows. Not half pillows or couch pillows

They have plantation shutters in the room instead of curtains so the room stayed fairly well lit from the parking lot lights overnight. The room was nicely renovated but the AC unit was loud so I woke up every time it turned on. The vanity is separate from the shower and kind of in the middle of the room. Okay for solo travelers but could be an issue for more than one person.

Facility was in very good shape and the room was clean and comfortable. Only really complaint is a great deal of road noise in the area.

Woke up to no water for showering, brushing teeth or flushing the toilet. Went downstairs to the desk and they said it was the whole hotel due to a water main issue. Fine. I asked if they had any bottled water and was asked to buy them, $1 per bottle. I know it's only $2, that's not the point, I feel like they could have offered those at no charge considering that we had no water in our room. Probably would have left a better review if they had made that small gesture to provide good customer service given the circumstances. The rooms have shutters, no curtains, so it didn't get completely dark.

Floor felt slippery from whatever cleaner was used, restroom was really small, pillows were couch pillows size, and shuttle to airport was shared shuttle and needed to be booked at least an hour in advance.

Nice little hotel near the airport, but turns out you hear every flight from the airport and its right n

Worst hotel stay I've had in awhile. Everything was broken or out of service. The staff checked me in, handed the room card and failed to mention the elevator was not working ( how can that even be??) they did not bother to tell me where the stairs were or apologize for making me haul my luggage up several flights of stairs. The outside access door from the side of the building did not work. The bathroom in the lobby next to the breakfast area was also out of service. The TV in my room was completely busted. I actually hate that they aren't carpeted, the floors are vinyl plank so it's not comfortable to walk on without shoes. The breakfast offerings was terrible. No jams or peanut butter for the toast. No yogurts or anything in the fridge except milk for coffee. The eggs were hard and crusted. Honestly this was less than a 1 star experience. I thought Best Western was known as a reputable brand for having decent hotels. I won't stay here again.

Breakfast was awful unfortunately. No fruit, cold eggs, waffle maker not working. Also tv did not work. Room 211. Staff were friendly. Shuttle service to and from airport good.

We re just arrived at 2 pm but the staff said here must be checking in at 3 pm if you want early check-in need charge you 30 bucks . So if you drop the baggage over 30 minus . Still need to charge you 20 bucks. So I felt very terrible thing for this case.

Would not allow check in a single minute before 3pm without paying extra significant fees. Told room for an early check in would be available in 20 minutes, then another 30 after that, then longer. Told we could not leave any bags at hotel to leave and explore area until check in. Signed up for airport shuttle in the morning to only find out staff accidentally cancelled it. No blackout curtains- just wooden slat blinds that let light in. Bedside usb charger didn’t work. No breakfast for early flights.

Arrived to the hotel at 1 and there was no room availability. After 2 hours of waiting, a couple arrives and mention they had a conference call so the receptionist ask if it was fine by me to give the room away. I don’t think it was right for this person to even ask if I was okay giving the available room when I was there 2 hours before. Next time make sure to have rooms available for all your guest. Everyone has things to do!! Besides, there‘s a sign that mentions to be in the lobby 15 minutes before shuttle service, however, another time is given (1 hour wait). Staff is not friendly at all, I honestly wouldn’t recommend this place!

The cleaning staff removed my bag with my medication , jewelry and other personal belongings and threw it in the trash. I couldn’t go with out my medication and was told I would have to go to the dumpster and look through it to get my medication if I needed it then. I live 10 hrs away and could not get a refill so I had to open trash bags from the dumpster until I found my bag. This was the worst experience of my life!!! I felt degraded, violated,distressed, embarrassed and frustrated!! Not o mention I did not take my medication on time so I’ve been suffering with medical issues because of this!! My clothes and shoes had to be thrown away because of the dumpster slime that got on them when I was trying to get my medication. I can’t express how disappointed I was when the manager told me I needed to go to the dumpster to look through bags for my belongings that were left on the desk in the room!!!

Hotel was clean. Breakfast was typical, but fine. the hotel staff were nice/polite. My complaint is that when I called for a shuttle, they could not find my reservation (through Expedia) even though I had an email confirmation from Best Western the day before. When I got to the hotel an hour later, the front staff had not tried to resolve the issue yet. After standing for 20 minutes while she searched through printed papers, she finally found it on her computer. But, she could not get it to work with her system, so she called her supervisor (while I stood for another 15 minutes). I asked if I could go to the room so I could put my bags up and freshen up (it was late). She said that was not allowed, and I could sit in the lobby. 20-30 minutes later (2.5 hours after my flight arrived), she said I could go ahead and go to my room; even though she had not resolved the issue yet. She said the paperwork would be ready in the a.m. for me to sign, which it was not. When I got to the room, there was a rip in the bottom sheet the size of my cell phone which the cleaning staff would have seen. The front staff offered to put on new sheets, but I was tired, so I politely declined. I want to reiterate the staff member was polite (as was I). Working for many years in the hospitality industry, I expected more proactive service and better consideration of guest experience. Once the reservation was found, the policy should be to accommodate the guest and resolve the issue with Expedia later.

Polite and competent front desk. Clean and quiet room. A/C worked good. Shuttle bus reliable and on time to airport. Good value.

We asked if we could check in early and they charged us even though the room was just sitting there ready. The staff make you feel like you’re unconvincing them. It sounds like your at the end of the runway hearing plane after plane, earplugs help a little.

Worst night staff experience! The guy working at night was extremely lazy. Coffee cups and lids were always out, breakfast items were not stocked, and the sausage he cooked was burnt and inedible. On top of that, he spent most of his time talking on his cellphone about personal matters on speakerphone—even while “helping” customers—which led to miscommunication between him, the shuttle driver, and us. When we tried to address the issue, he argued with us instead of fixing the problem. Absolutely the worst experience we’ve had at a Best Western.

Excellent customer service at the front desk.

Woke up to catch an early flight, got down tot he front desk for the shuttle and told we had to book it the night before. No on me bothered to tell us when we checked in about this policy. Very very poor communication.

Just seems a bit more limited I don't feel 100% like I'm in the hood but I don't feel 100% safe as well also it just seems like it's a bit limited as far as like places you can get to transportation

No walkable distance to shops or restaurants

Close to airport but hard to find. It’s next to a gentlemen club. Clean and newly renovated. The bed was very comfortable. Great for overnight stay to catch the plane.

no restaurants in area close. advised not to work 5 minutes as area to dangerous. breakfast was horrible.

Handy location from airport

Hotel was convenient to long term parking by airport, but exact location was sandwiched with other hotels and service plazas. Was found for an overnight.

Nice little hotel near the airport, but turns out you hear every flight from the airport and its right n

Great for a quick airport layover.

Easy airport shuttle, clean room, comfy bed. Perfect for a quick overnight stay. Excellent value for the price. Would stay again.

Excellent place to stay if flying out of IAH. Less than a mile from The parking spot#2 Will Clayton

Main problem was the smell - extremely terrible, overwhelming chemical cleanser smell. It was everywhere, in the halls and the rooms. A/C loud but to be expected. Threadbare towels in bathroom. Also, the breakfast was the worst. The only edible thing was the waffle. Not even one fruit or fresh item. Stayed a year ago and don't remember it being bad and that's why I booked again. Must have gone downhill in the last year. At least it was cheap.

The lady at check in was wonderful. The rooms were so dirty. The floors are sticky and dirty. The breakfast was absolutely terrible. Eggs were hard, no breakfast meat. We could not get out of there any faster. Such a dirty hotel.

Checkin went great, room clean, quiet. However, the breakfast was a big let down. Out of items even at 7am. Should have gone down when they first opened.

The hotel is nice but don't expect a real breakfast buffet. It's a joke

Clean room, nice bed, excellent service... Breakfast was not great...but edible..

The Breafast was very terrible. I think you need to improve on Breakfast quality .

The smell in the hallway was horrible. Someone was smoking pot and the smell wouldn't go away. Our rooms had a musky smell. We went for breakfast at 7am they ran out of food and it took over a half hour before they started filling it. Would not go back. Worst Best Western I have been too.

Breakfast was awful unfortunately. No fruit, cold eggs, waffle maker not working. Also tv did not work. Room 211. Staff were friendly. Shuttle service to and from airport good.

The elevator didn't work. We had to tow our luggage up and downstairs. The vending machine was out of order. The bathroom downstairs was out of order. The room I was in the bathroom smelled like urine. They must have cooked 3 to 4 sausages because when I came downstairs by 7am all the sausage was gone and it was like 4 people downstairs. There was blonde hair on the comforter in more than one place. I question if they even washed the comforter to have that many hairs on it.

Elevator was broken and they put us on the third floor, a 2 hours continental breakfasts from 6 to 8 its not super