Diplomat Hotel

Terrible experience at this Motel. All the staff were lovely and extremely. helpful. However, this was the only positive. Rooms were dilapidated; ripped carpets, broken hairdryer and the door lock was broken. More importantly, staying in this motel felt extremely unsafe. Directly underneath the rooms is a bar where several fights broke out during our short stay, resulting in police intervention. The gates are permanently left open (unlike other motels in the area), so anyone can access the rooms and cars within the motel. There was very loud screaming and fighting ongoing all through the night making it impossible to sleep. The photos are an inaccurate portrayal of the accommodation. I would recommend anyone not to stay here.

Parking space available

Staff was very friendly. Room was comfortable. Bathroom needed to be "refreshed", meaning there was what appeared to be mildew in the cracks in the shower and walls, however, you could tell it was cleaned, just needed to be repainted/repaired. Restaurants were good. The pool was refreshing, and having laundry facilities was great. Bang for the buck this is a very good motel.

Liked the onsite restaurant and secure parking.

The room we got was not like the room on the Expedia website. The bathroom needed work and cleaning and the air conditioning didn't work well. The stairs leading to our room felt like they were going to break. The manager told us he had trouble getting someone to fix them, but it would happen next week. It is in a seedy part of town and we didn't feel safe going out after dark. The staff was very nice.

Our room was not serviced with towels etc. the bathroom was filthy. Missing light bulbs so it was very dark but at night the curtains didn’t meet and it was very bright from the light outside the room. The TV didn’t work. Ironically, a friend had stayed in the same room a few months ago and reported the TV didn’t work properly and it hadn’t been fixed. The crim safe door didn’t shut and someone opened it during the night and we could hear them trying all doors. No obvious security. Our car was broken into and the staff didn’t seem terribly interested. They knew and yet let us find it! The staff were disinterested in everything. The Police said it happens at the Diplomat all the time so we won’t be back and we would advise others the same.

朝食はついてないです。部屋にコーヒー、紅茶、スィーツがあっただけです。 部屋にはテレビ、ベッド、クローク、机、椅子、トイレ、シャワー、バスタオル、シャンプー等揃ってました。 また共有スペースのラウンドリーやプールも良かったし、レストランも良かったです。 が、7日の滞在で3度ゴキブリが出てきたのには驚きました。季節的に害虫対策した方が良いかもしれません。

Overall Good, parking can be limited during the day but good.

My car was broken into at night because the premises have no security after 2am. This is what U was told after making a complaint

The stairs to my second floor room looked unsafe - timber steps rotting away and had to get someone to help me down with my case as I felt unsure the steps would hold.

Centralt boende med pub och café i byggnaden. Nära till restauranger och köpcentrum. Tyvärr var rummet inte så välskött. Det var slarvigt städat och bäddat, kladd på fönstren och en läckande AC.

Firstly I booked a flight and hotel package. Great price but when I got there I realised why. I was placed in a old tired room. Fridge was leaning, no shelves or bottle racks. Mould in places in shower. It was not at all like the bright photo shown on this site. Mine was dark grey and very tired. Paint chipped. Just run down overall. Some rooms on other side looked like they had been redone but not my section. So false advertising. It was very close to shopping so that was a bonus. I could hear music until the early hours and the bed was not comfy. The view from the window was run down back yards of businesses. I would not book here again for this single room.

Some drunk people yelling on the street woke me up both nights. Water in the shower wasn't hot and the cleaning was very superficial (dirt on the floor not vacuumed, cup not washed). Geeat breakfast at the café next door though.

It was evident the bathroom was not cleaned properly. There was sand in the shower and hairs on the floor of the bathroom.

Hotel was loud and noisy, all night long. The rooms were old and dirty. I dropped something on the floor and i saw that under the bed there was old food and trash that had not been cleaned nor swept since the last guest.

Lovely big bed with crisp white sheets, v. good tv reception, great staff at reception. Bathroom dirty, mouldy, cockroach in there, frayed carpets etc. Good news is Stumps Cafe next door - great food. Bad news is noise from Uncle's Tavern until late on Fri and Sat nights, despite the Diplomat website stating that rooms were soundproofed. Not so.

Our room was not serviced with towels etc. the bathroom was filthy. Missing light bulbs so it was very dark but at night the curtains didn’t meet and it was very bright from the light outside the room. The TV didn’t work. Ironically, a friend had stayed in the same room a few months ago and reported the TV didn’t work properly and it hadn’t been fixed. The crim safe door didn’t shut and someone opened it during the night and we could hear them trying all doors. No obvious security. Our car was broken into and the staff didn’t seem terribly interested. They knew and yet let us find it! The staff were disinterested in everything. The Police said it happens at the Diplomat all the time so we won’t be back and we would advise others the same.

朝食はついてないです。部屋にコーヒー、紅茶、スィーツがあっただけです。 部屋にはテレビ、ベッド、クローク、机、椅子、トイレ、シャワー、バスタオル、シャンプー等揃ってました。 また共有スペースのラウンドリーやプールも良かったし、レストランも良かったです。 が、7日の滞在で3度ゴキブリが出てきたのには驚きました。季節的に害虫対策した方が良いかもしれません。

Bathtubs on both stays were discusting and filthy. Slime actually pealed off as we showered! I spoke to the manager who just looked at me and said nothing when I brought this to his attention… not even an appology.

Public areas of the hotel were filthy with rubbish, spilt food and layers of dirt evident on the verandas and stairwells. Further the floor in my room and bathroom was filthy as evidenced by muddy footprints on the bath mat after exiting the shower.

La chambre est grande, confortable,et le wifi de bonne qualité

Room a bit dated. Carpet a bit grubby but the bed was clean and comfortable. Spacious. Kettle and fridge. Safe location in the middle of town. Good bar and food next door. Nice clean pool with shade

Chambre spacieuse, propre et calme Wifi est très lent

As to be expected the street front rooms above the bar do get a bit noisy late into the night. Apart from that all good

Many thinks in the room broke,, ie curtains would not close, shower tap can of in hand , need superstrengh to open door, bed very noisy, toilet door jamming on tiled floor

Chambre spacieuse, calme

A business trip , but the median strip road works during the evening to 5am kept me sleep deprived. WiFi good and excellent location to CBD activities.

The old orange curtains had holes & were falling down. They were that thin that the curtains didn’t block out any sunlight . Plus the street lights shon straight through the thin curtains. We all had a terrible nights sleep.

The lighting was very dim making it hard to see and it was very noisy. But the bed was very comfortable

Broken screen door, internal blind hanging off meaning no privacy from outside, very noisy till late. Not worth high price for “deluxe” room. Rip off!

I was very unhappy to discover on checkin that, despite requesting a downstairs room when booking, we had been allocated an upstairs room. To get a downstairs room I was required to pay an additional $77!! The clerk claimed there was no note on my booking saying I had requested a downstairs room, despite booking weeks ago. We are both in our 70’s and have mobility issues and we were travelling with quite a bit of luggage including food needing to be refrigerated.

Excellent service with booking

Staff do not care, there is always someone else ready to stay and spend their money

STAFF ARE GREAT FROM THE GARDENER TO RECEPTION STAFF PLUS STUMPS GREAT SERVICE FOR FOOD/HOT CHOCALATE/UNCLES STAFF ARE GREAT BUT LIVE MUSIC SUNDAY TOO LOUD.2 PIECE

We found the Diplomat to be very convenient. It can be noisy due to the bar being so close...ee just used earplugs. The reception staff were efficient. The cleaning staff were super helpful, offering to assist with our luggage and checking that we had everything.

Property was passable - quite old. I didn't realise I would have to lug 15kg luggage up 2 two flights of stairs. I'm 70 years old. Also they made me have $200 taken from my debit/credit card even though I had prepaid the room in full. Every other place does a pending but they were very rude and refused. They would not let me have the room unless I did this. I checked in Saturday and checked out Sunday and the refund did not go through until Wednesday.

The staff were very helpful and love the fact that the hotel is within walking distance to the shops. Rooms are always clean and very tidy.

I had to ask for towels as none were in the room. I was given 1 towel and a bathmat, only soap was from the dispenser at the bathroom sink, no milk provided, door onto shared balcony was unlocked and partially open. The latch is partially broken Was told as I only had a debit card they needed a $200 deposit as well. When I checked out they did not explain that the room was going to be checked by the cleaner before giving my deposit back. I had to ask what was going on.

Friendly Staff Quick check-in Convenient location Spacious Ground Floor room

Staff were not always helpful

Situated in a very convenient place, restaurant/pub attached with good food and very friendly helpful staff. just a little noisy as in the middle of town.

Close to shopping amenities.

Right in the middle of town

Situé au centre d'Alice springs, avec les commodités mais aussi les nuisances sonores la nuit (nombreuses altercations).

The staff were very helpful and love the fact that the hotel is within walking distance to the shops. Rooms are always clean and very tidy.

Great location

Very central, economical, good value

Central location but felt unsafe at night. Even with the curfew lots of voices in the back lane at 2.00am

Great location. We could walk everywhere. Restaurants and shopping nearby. “Stumps” coffee shop was great for breakfast.

Good location in the heart of the city and close to supermarkets/cafes/restaurants/shops. Room is very basic, so don't expect too much. Uncles Tavern and the cafe were very good for dining. Peace and quiet is what you are after, don't stay here. Internal car park noise and cars outside you could hear. The locals yelling and screaming. A different bar behind the complex, but not part of, had a radio blaring 24 hrs, for the time I there. Also, a pub next to the bar behind the complex, but not part of, also had music blaring as well as a live band. This did not go on 24 hrs. Due to 2 days of lack of sleep, I booked a room in another complex out of the town for the rest of my stay. Anyone reading this review, please note. Regarding the noise. This is out of the control of the property to maintain outside noise. You are in the middle of the town, and it is only to be expected.

Connected to Uncles tavern which had good food & drinks.

STAFF ARE GREAT FROM THE GARDENER TO RECEPTION STAFF PLUS STUMPS GREAT SERVICE FOR FOOD/HOT CHOCALATE/UNCLES STAFF ARE GREAT BUT LIVE MUSIC SUNDAY TOO LOUD.2 PIECE

Great spot in the centre of Alice Springs. Great restaurants and bar on site. In the middle of the town

Meal was great Room was good too

Some drunk people yelling on the street woke me up both nights. Water in the shower wasn't hot and the cleaning was very superficial (dirt on the floor not vacuumed, cup not washed). Geeat breakfast at the café next door though.

Staff was very friendly. Room was comfortable. Bathroom needed to be "refreshed", meaning there was what appeared to be mildew in the cracks in the shower and walls, however, you could tell it was cleaned, just needed to be repainted/repaired. Restaurants were good. The pool was refreshing, and having laundry facilities was great. Bang for the buck this is a very good motel.

朝食はついてないです。部屋にコーヒー、紅茶、スィーツがあっただけです。 部屋にはテレビ、ベッド、クローク、机、椅子、トイレ、シャワー、バスタオル、シャンプー等揃ってました。 また共有スペースのラウンドリーやプールも良かったし、レストランも良かったです。 が、7日の滞在で3度ゴキブリが出てきたのには驚きました。季節的に害虫対策した方が良いかもしれません。

Cafe next to the hotel is great and it’s only a short walk to Todd Mall

Well located with a good bar-restaurant

I do not think your staff care about the service they give in both reception and Uncle Tavern. Reception was very difficult to get thru even though we had booked and paid weeks before they were not ready for us and made us feel like an inconvenience. They also initially gave us a single queen bed room although we had booked a queen & single. We asked for a quiet room and as it the main street was beside us, it was most definitely not quiet. Especially rubbish night. Due to it being in AS we felt it was safer to dine in at the Uncle Tavern but regretted it due to the staffs service but we were caught there. Trivia night was great but whenever we tried to order a dish especially devil buffulo wings, what we wanted was never available even though if you were a local it seemed you could get it. When the wrong wine was poured for me at the bar and I said so the staff person started arguing with me and I should of known better to then also order food. I should of cancelled it when the chef came out to her infront of me at the bar pointed at me and she nodded, It came out almost black, maybe twice cooked and obviously inedible, obviously a result of payback from them I just let it go. But didnt go back there again. Very very sad. I think your other restaurant behind reception is under used it is lovely & bright I would have preferred to have been able to have dinner in that area too. I would have happily have paid more than go into the Uncle Tavern with such bad service.