Emaar Al Manar

This hotel was absolute trash! Front desk are rude. There are literally zero amenities for $80/night you think it’ll be better. They don’t come clean the rooms at all during your stay. Never again would I book this place!

Handling of Customers at the Reception. Elevator is too much busy, Television not working, Electrical switch boards not working..

Clean safe, people who are working there , helpful and nice

This hotel was absolute trash! Front desk are rude. There are literally zero amenities for $80/night you think it’ll be better. They don’t come clean the rooms at all during your stay. Never again would I book this place!

Room was full of small cockroaches, very disgusting, dirty and smelly hotel. Do not very book in this filthy hotel. I do not recommend at all.

At 1 am in the morning, they knocked on my door, saying they need to use the window get out to unblock a drain or water pipe. I had my mum in my room (108) and obviously i was really annoyed, that they had disturbed us, when i asked maintenance managers name, he looked annoyed and said they don't need to come back through the window. So why could they not use that way to get to it without disturbing and annoying us. Really unprofessional and unpleasant experience. The room was quite small for 3 people and only 1 chair. My mum has mobility issue due to old age and so she needs all the rest she can to get to Haram and back. Other than that location was very good and 1 of the concierge (Suhail) was really helpful and went the extra mile to help us. So thank you Suhail, left for you, 50Riyals tip with another concierge who helped us also to share. Also room were ok and clean and basic but small for 3 single bed

Not clean at all.

unfortunately, my experience was marred by several issues. Firstly, the reception staff were quite disappointing. They appeared lazy and often remained tucked away in the back office, showing little initiative to assist guests. Their rudeness only added to the frustration. Additionally, I encountered a significant problem with the smoke-free policy. There were people smoking in the corridor on the 8th floor, and the smell of cigarettes permeated throughout the area, suggesting that smoking was occurring in the rooms as well. This was far from the smoke-free environment that was advertised, making my stay uncomfortable. On a brighter note, I must commend the cleaning staff for their excellent service. They were polite, hardworking, and did their jobs exceptionally well. I especially want to highlight SAKIB, who was a true gentleman—cooperative and always willing to help. It's a pity that someone with his dedication and customer service skills isn't working at the reception, where such qualities are desperately needed. With improvements in the reception area and better enforcement of the smoke-free policy, this hotel could significantly enhance the guest experience.

I had a pleasant stay at this hotel. The room was clean, and the housekeeping service provided by Mohammed Mahbub was excellent. He ensured that the room was cleaned daily and went beyond customer expectations with his attention to detail and service. The only downside is the distance to Masjid Al-Haram. While it’s about a 15-20 minute walk, navigating through the crowds and street vendors can make the journey a bit challenging. However, aside from that, my overall experience was very good.

10 min. Fußweg zur Kabe, Sehr Sauber, Frühsstück empfehlenswert. Insgesammt gerne wieder.

Lovely reception. Daily room cleaning and plenty of food places in the area. Hotel restaurant is also great.

The service was bad and rooms were very dirty. No hand soap was provided. Housekeeping person was decent and one person from the staff was attentive and understanding. Other than that, it was not a good experience. Do not recommend.

I believe the toilet is okay , but it needs more improvement.

مشكلة في الماء الساخن فقط مكان الفندق رائع والخدمة ممتازة

Reasonable, property is old but rooms Are okay as a price offerrrd. Location is great. May be 10 to 15 min walk Max. One issue as Our rooms were not together as we have made booking under one reservation for 4 rooms. I left a message to hotel a month ago but no response. So communication is not very great but hotel in general okay to stay.

At 1 am in the morning, they knocked on my door, saying they need to use the window get out to unblock a drain or water pipe. I had my mum in my room (108) and obviously i was really annoyed, that they had disturbed us, when i asked maintenance managers name, he looked annoyed and said they don't need to come back through the window. So why could they not use that way to get to it without disturbing and annoying us. Really unprofessional and unpleasant experience. The room was quite small for 3 people and only 1 chair. My mum has mobility issue due to old age and so she needs all the rest she can to get to Haram and back. Other than that location was very good and 1 of the concierge (Suhail) was really helpful and went the extra mile to help us. So thank you Suhail, left for you, 50Riyals tip with another concierge who helped us also to share. Also room were ok and clean and basic but small for 3 single bed

Handling of Customers at the Reception. Elevator is too much busy, Television not working, Electrical switch boards not working..

Big problem with wash room floors no good very small room. Shower area very small water going everywhere

I had a pleasant stay at this hotel. The room was clean, and the housekeeping service provided by Mohammed Mahbub was excellent. He ensured that the room was cleaned daily and went beyond customer expectations with his attention to detail and service. The only downside is the distance to Masjid Al-Haram. While it’s about a 15-20 minute walk, navigating through the crowds and street vendors can make the journey a bit challenging. However, aside from that, my overall experience was very good.

The room i asked for was suppose to be a queen or twin bed atleast for me and my wife. However we got a room with 3 single beds. I sad this isnt what i asked i for they said they only have such rooms and that they will send someone to join the beds. However

Bathrooms need to be updated but very close to haram

The service was bad and rooms were very dirty. No hand soap was provided. Housekeeping person was decent and one person from the staff was attentive and understanding. Other than that, it was not a good experience. Do not recommend.

Close to haram, shops, restaurants. Md Abdullah provided very good services. 5star

At 1 am in the morning, they knocked on my door, saying they need to use the window get out to unblock a drain or water pipe. I had my mum in my room (108) and obviously i was really annoyed, that they had disturbed us, when i asked maintenance managers name, he looked annoyed and said they don't need to come back through the window. So why could they not use that way to get to it without disturbing and annoying us. Really unprofessional and unpleasant experience. The room was quite small for 3 people and only 1 chair. My mum has mobility issue due to old age and so she needs all the rest she can to get to Haram and back. Other than that location was very good and 1 of the concierge (Suhail) was really helpful and went the extra mile to help us. So thank you Suhail, left for you, 50Riyals tip with another concierge who helped us also to share. Also room were ok and clean and basic but small for 3 single bed

Good Hotel Good staff but the only downside is it’s a bit far your looking at 10-15 min to Haram Boundary depending on how busy it is overall hotel and staff are great

unfortunately, my experience was marred by several issues. Firstly, the reception staff were quite disappointing. They appeared lazy and often remained tucked away in the back office, showing little initiative to assist guests. Their rudeness only added to the frustration. Additionally, I encountered a significant problem with the smoke-free policy. There were people smoking in the corridor on the 8th floor, and the smell of cigarettes permeated throughout the area, suggesting that smoking was occurring in the rooms as well. This was far from the smoke-free environment that was advertised, making my stay uncomfortable. On a brighter note, I must commend the cleaning staff for their excellent service. They were polite, hardworking, and did their jobs exceptionally well. I especially want to highlight SAKIB, who was a true gentleman—cooperative and always willing to help. It's a pity that someone with his dedication and customer service skills isn't working at the reception, where such qualities are desperately needed. With improvements in the reception area and better enforcement of the smoke-free policy, this hotel could significantly enhance the guest experience.

I had a pleasant stay at this hotel. The room was clean, and the housekeeping service provided by Mohammed Mahbub was excellent. He ensured that the room was cleaned daily and went beyond customer expectations with his attention to detail and service. The only downside is the distance to Masjid Al-Haram. While it’s about a 15-20 minute walk, navigating through the crowds and street vendors can make the journey a bit challenging. However, aside from that, my overall experience was very good.

Very nice hotel, I arrived 2 in the morning and the welcoming was very pleasant, fruit plate in the room

Unresponsive. I'd stay away from here.

Overall experience was very good except supporting staff some of supporting staff members at entrance was arrogant. I requested him to help me to carry my lagged he refused that was very bad impression rest of things were very fine. I will rate 8.5 rather than 9.5 because supporting staff at welcome gate rest of the team members were very very nice and their efforts were appreciated.

Good Hotel & Staff only downside is it’s a 10-15 min walk to the boundary of Haram depending on how busy the roads are loads of shopping around the hotel inc Pakistani and Bangali Restaurants

We included breakfast including our room price. The reception did not give us any breakfast code, or didn\'t even care about it. When we went for breakfast, they didn\'t even bother to help or find out what happened. They misbehaved with us badly and told us " no breakfast for you". We had to go to receiption back and forth to find out. Never experienced such an unprofessional and unhelpful worst service before. No sorry, don\'t care attitude, no smile and unfriendly behavior made me lost my senses. I can\'t believe how this hotel is doing business with such ignorant staff!

فندق هادئ وامن قريب من المسجد الحرام حوالي ٥الي ٧ دقائق مشي...يوجد حوله كل المحلات والمطعم والمسجد في منتهي الجمال . شكرا علي الاستضافة الطيبة.

This location and hotel is excellent and very close to all the amenities for any pilgrim

Close to haram, shops, restaurants. Md Abdullah provided very good services. 5star

Proximity to Haraam Sharif is much convenient.

Good Hotel Good staff but the only downside is it’s a bit far your looking at 10-15 min to Haram Boundary depending on how busy it is overall hotel and staff are great

10 min. Fußweg zur Kabe, Sehr Sauber, Frühsstück empfehlenswert. Insgesammt gerne wieder.

Excellent hôtel pas loin du Haram 10 minutes à pieds.

Good Hotel & Staff only downside is it’s a 10-15 min walk to the boundary of Haram depending on how busy the roads are loads of shopping around the hotel inc Pakistani and Bangali Restaurants

Bathrooms need to be updated but very close to haram

Only 15 minutes walk from Masjid Al Haram, lots of Pakistani eateries in the area. Very decent buffet breakfast

Close to haram, shops, restaurants. Md Abdullah provided very good services. 5star

Very nice hotel, I arrived 2 in the morning and the welcoming was very pleasant, fruit plate in the room

10 min. Fußweg zur Kabe, Sehr Sauber, Frühsstück empfehlenswert. Insgesammt gerne wieder.

Good Hotel & Staff only downside is it’s a 10-15 min walk to the boundary of Haram depending on how busy the roads are loads of shopping around the hotel inc Pakistani and Bangali Restaurants

We included breakfast including our room price. The reception did not give us any breakfast code, or didn\'t even care about it. When we went for breakfast, they didn\'t even bother to help or find out what happened. They misbehaved with us badly and told us " no breakfast for you". We had to go to receiption back and forth to find out. Never experienced such an unprofessional and unhelpful worst service before. No sorry, don\'t care attitude, no smile and unfriendly behavior made me lost my senses. I can\'t believe how this hotel is doing business with such ignorant staff!

Lovely reception. Daily room cleaning and plenty of food places in the area. Hotel restaurant is also great.

Only 15 minutes walk from Masjid Al Haram, lots of Pakistani eateries in the area. Very decent buffet breakfast