Is parking available at the hotel?

Self parking is available on-site for a fee of PLN 70 per night. Limited parking spaces are provided, and reservations are not required.

What type of breakfast is offered?

A buffet breakfast is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately PLN 85 per person.

Does the hotel allow pets?

Pets are allowed at the hotel for a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, and guests can arrange transfers by contacting the hotel directly. Pricing details are not specified.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is situated in Kraków (Krowodrza), within a 10-minute drive of the National Museum and Kraków Barbican. It is approximately 4.4 miles from Dragon's Den and 5.3 miles from Oskar Schindler Factory. Public transport options are available nearby.

Does the hotel have a swimming pool?

The hotel features an indoor swimming pool, which is accessible from 7:00 AM to 10:00 PM. Please note that the pool is closed seasonally from December 15 to December 21.

What are the hotel’s policies for guests staying with children?

Children aged 16 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding. The hotel also offers family-friendly amenities.

What are the policies regarding extra beds and cribs?

The hotel does not specify the availability of extra beds or cribs. Guests are encouraged to contact the hotel directly for any specific requests or confirmations regarding additional sleeping arrangements.

Novotel Kraków City West - Relax in Comfort

Average nightly price at Novotel Kraków City West by month, last 12 months (USD)
Month	Average price
January	US$76
February	US$77
March	US$96
April	US$102
May	US$112
June	US$113
July	US$112
August	US$103
September	US$100
October	US$107
November	US$81
December	US$109

What guests think

At Novotel Kraków City West, travellers highlight clean, comfortable rooms, generous breakfasts, and family‑friendly facilities, while noting the out‑of‑centre location is easily reached by bus or ride‑share and service is generally friendly, with some front‑desk inconsistencies.

Multiple reviews mention paid parking that feels expensive and a small pool that can get crowded. Guests also note occasional temperature control issues, smaller sofa or extra beds for children, some street noise, and a few dated or worn areas. Overall, expect a comfortable, family‑oriented stay with easy transport rather than a central address.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool, small gym, and kids’ play areas and activities; several reviews say the pool is small and can be crowded. Parking is available but charged, and fees are often viewed as high.

Related guest reviews

10

Artur

2 Jun 2024

·

Stayed 1 night

All was perfect Just the car park too expensive Thanks 😊

10

Haris

6 Jul 2025

·

Stayed 5 nights

Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center

10

Piotr

19 Apr 2025

·

Stayed 1 night

Wonderfull stay as always. Hotel offers activities for kids. Easter eggs painting etc. always well prepared for holidays celebration.

10

Justyna

19 Apr 2025

·

Stayed 1 night

Flott hotell for familier. God størrelse på rom, basseng og lekeområde.

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8

Keine

5 Nov 2023

·

Stayed 7 nights

Leider die Fenster waren nicht schalgedämmt und in der nacht hat man alles mitbekommen was drausen passiert wie fahrende und hupende Fahrzeuge, Telefongespräche, Buse die Reisende abgeholt oder gebracht haben und das trotz6 Stock. Schwimbad und Fitnessraum echt klein. Bei der Anzahl an Gästen meist überfüllt. Frühstück hat geschmäckt, aber es hat sehr oft der Platz nict für alle Gäste gereicht und musste mal warten.

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10

ERIC

21 Aug 2022

·

Stayed 4 nights

Nous avons séjourné en famille (à 4) dans une chambre avec un grand lit double et un canapé lit. Celle-ci était confortable avec toilettes séparées (ce qui est un gros plus!), un coffre fort et un petit réfrigérateur. La literie était confortable. Le petit déjeuner fût excellent : il y en avait pour tous les goûts! Cet hôtel est parfait pour les enfants car il y a de nombreux jeux pour eux. La piscine, bien que dimension réduite, avec une amplitude horaire importante est un gros plus de l'établissement. Cependant, les gens se permettent tout et n'importe quoi (ainsi, des personnes se sont baignés tout habillés sans que personne ne leur dise quoi que ce soit!) Par ailleurs, j'ai profité de la salle de sport qui, bien que petite, comprend l'essentiel pour se maintenir en forme et qui est ouverte h24! Le seul problème c'est qu'elle est un passage obligé pour les gens qui vont à la piscine, dont certains sortent de l'eau et ne se changent pas et traversent la salle de sport trempés!! De plus, les enfants de tout âge montent sur les tapis de course, rameurs ou vélos comme si c'était un jeu , encore une fois sans que personne ne dise quelque chose! Si je devais mettre une note à l'établissement je mettrais 9/10, le rapport qualité prix est excellent . Je mettrais 9,5 si le staff empêchait les gens de faire n'importe quoi.

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6

Adam

28 Jul 2025

·

Stayed 1 night

Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.

10

Gerard

7 Oct 2024

·

Stayed 3 nights

Litet pool annars utmärkt

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10

Anna Maria

17 Aug 2023

·

Stayed 1 night

Rooms are quite big, big shower and separate toilet very handy when you travel with kids. Small ketle wasn't working properly. Swimming pool small but deep 2.5m . Very good breakfast. Not free parking!

10

Gavin

24 Feb 2025

·

Stayed 1 night

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.

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Cleanliness

Cleanliness is consistently praised across rooms and common areas. A few guests noted maintenance or odor issues around the pool and showers.

Related guest reviews

10

Haris

6 Jul 2025

·

Stayed 5 nights

Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center

10

Carrianne

13 Jul 2022

·

Stayed 3 nights

I booked the trip as a surprise for my fiance as its our anniversary and we're newly engaged. I informed the hotel of this and the room they put us in was lovely including the lovely little treats! The staff where all so lovely and polite and even let us leave our bags after check out so we could go out for the day before our flight. The room was spotless after every clean. There was loads of choice at breakfast especially for pastry lovers like ourselves! The rugby 7s where on in krakow and lot of teams stayed in the hotel but honestly we never had any issue with service at busy times and the rooms are really noise resistant! The hotel really made our first ever city break and we cannot thank the team enough.

10

Babak

13 Jul 2024

·

Stayed 1 night

The hotel is clean w good bed and good & delicious breakfast buffet and friendly & nice staff. 👌💖👌💖👌💖

10

Jisung

6 Oct 2024

·

Stayed 1 night

Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.

10

Gagandeep Singh

10 Feb 2022

·

Stayed 5 nights

It was amazing ❤️Staff is friendly, Very clean and tidy. I would book again. Highly recommended!!!!!

10

Mike

22 Oct 2024

·

Stayed 5 nights

Clean rooms. Excellent breakfast choice. Friendly and helpful staff

10

Gerardo E

25 Nov 2025

·

Stayed 3 nights

Clean room, nice beds, only a little bit more light is required, lightning is weak, also few power ports, everything else 9/10

6

Felix

11 Aug 2024

·

Stayed 2 nights

Hotel ist ziemlich in die Jahre gekommen. Kein Vergleich zu anderen Novotels. Zimmer total alt. Aus dem Abfluss im Waschbecken hat es gestunken. Schwimmbad total kalt und heruntergekommen (Damenumkleide war nicht geöffnet!; generell hat es in der Dusche des Schwimmbades ziemlich gestunken) leider passen die Bilder überhaupt nicht zum aktuellen Zustand ! Abendessen und Frühstück waren soweit in Ordnung.

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10

PAUL

16 Jun 2025

·

Stayed 4 nights

Very nice hotel, great staff, impeccable rooms.

8

C

6 Dec 2025

·

Stayed 4 nights

Todo normal, limpio.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable for families, with comfy beds and practical layouts. Several guests reported temperature control problems, small sofa or kids beds, limited lighting or power points, and occasional street noise.

Related guest reviews

10

YILMAZ

30 Jun 2025

·

Stayed 1 night

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.

8

Amanda

17 Mar 2025

·

Stayed 3 nights

Beds very comfy.

6

Gunilla

8 Aug 2023

·

Stayed 2 nights

The receptionist was unfriendly, the kids bed, intended for a 11 year old and a 13 year old was 120 cm wide. It did not work!

6

Dana

15 Sept 2025

·

Stayed 2 nights

The hotel is clean, air conditioning was not cooling as supposed to , staff was not helpful, i had to take my bags upstairs on my own

10

Gerardo E

25 Nov 2025

·

Stayed 3 nights

Clean room, nice beds, only a little bit more light is required, lightning is weak, also few power ports, everything else 9/10

8

Keine

5 Nov 2023

·

Stayed 7 nights

Leider die Fenster waren nicht schalgedämmt und in der nacht hat man alles mitbekommen was drausen passiert wie fahrende und hupende Fahrzeuge, Telefongespräche, Buse die Reisende abgeholt oder gebracht haben und das trotz6 Stock. Schwimbad und Fitnessraum echt klein. Bei der Anzahl an Gästen meist überfüllt. Frühstück hat geschmäckt, aber es hat sehr oft der Platz nict für alle Gäste gereicht und musste mal warten.

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4

Charles

4 Jul 2023

·

Stayed 1 night

Air condition didn’t work. Parking is an extra fee. Very small room for four people. Cot for a kid is an extra $40USD? Customer service very mediocre. Food, below average. Not impressed.

10

Anna Maria

17 Aug 2023

·

Stayed 1 night

Rooms are quite big, big shower and separate toilet very handy when you travel with kids. Small ketle wasn't working properly. Swimming pool small but deep 2.5m . Very good breakfast. Not free parking!

8

Harriet

7 Apr 2024

·

Stayed 2 nights

We stayed for 2 nights as a family of 4 in 1 room. 2 youths and 2 adults. We arrived early and were able to leave our luggage whilst we went off to explore the old town. The staff were very helpful. The room was perfect for our needs however was very hot so we had to open the window to get some air, thus then made the noise from outside very obvious. We had an early tour booked for a 5:55am pick up and the hotel provided a breakfast box. The hotel is good location from airport and old town. We used Uber to get around.

10

Gavin

24 Feb 2025

·

Stayed 1 night

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.

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Service

Service is frequently described as friendly and helpful, and issues were resolved quickly for some. However, multiple guests mention impersonal or unfriendly front‑desk interactions and limited assistance at times.

Related guest reviews

6

Joeri

16 Apr 2024

·

Stayed 2 nights

Personeel mocht wat vriendelijker zijn.

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8

João

12 Aug 2025

·

Stayed 1 night

Poderia ser melhor se os funcionários fosses um pouco mais simpáticos

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10

Carrianne

13 Jul 2022

·

Stayed 3 nights

I booked the trip as a surprise for my fiance as its our anniversary and we're newly engaged. I informed the hotel of this and the room they put us in was lovely including the lovely little treats! The staff where all so lovely and polite and even let us leave our bags after check out so we could go out for the day before our flight. The room was spotless after every clean. There was loads of choice at breakfast especially for pastry lovers like ourselves! The rugby 7s where on in krakow and lot of teams stayed in the hotel but honestly we never had any issue with service at busy times and the rooms are really noise resistant! The hotel really made our first ever city break and we cannot thank the team enough.

6

Dana

15 Sept 2025

·

Stayed 2 nights

The hotel is clean, air conditioning was not cooling as supposed to , staff was not helpful, i had to take my bags upstairs on my own

10

Mike

22 Oct 2024

·

Stayed 5 nights

Clean rooms. Excellent breakfast choice. Friendly and helpful staff

6

Khrys

30 Aug 2025

·

Stayed 3 nights

The front office staff were not smiling always busy with the screen in front of them instead to greeting and smiling at customers

10

Serhii

26 Nov 2025

·

Stayed 1 night

Grate staff

10

Ionut Daniel

23 Feb 2025

·

Stayed 5 nights

We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel

10

Annika

19 Dec 2025

·

Stayed 1 night

Was very friendly staff and nice atmosphere

10

Lukasz

16 Apr 2022

·

Stayed 1 night

Amazing hotel, with professional and supporting personel.

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Location

Situated outside the old town, but well connected by buses, trams, and affordable ride‑shares, with typical journeys of about 10–20 minutes. Some guests found the distance less convenient, though airport access is straightforward.

Related guest reviews

8

Mohammed

10 May 2025

·

Stayed 2 nights

Easy access to Kraków main square. Well priced hotel.

10

Kazimierz L.

11 Aug 2024

·

Stayed 2 nights

20min from the city center by bus and cost 1 dollar one way

10

YILMAZ

30 Jun 2025

·

Stayed 1 night

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.

10

Davide

24 Aug 2024

·

Stayed 3 nights

Comodissima ai trasporti pubblici per raggiungere il centro in 15 minuti. Colazione spettacolare

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10

Elisabeth

22 Jul 2024

·

Stayed 3 nights

Ein wirklich schönes Hotel, gute Ausstattung, Pool, nettes Personal und ein exzellentes Frühstück, wir waren sehr zufrieden. Busse fahren regelmäßig und oft, um in die City zu kommen.

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10

Anselmi

11 Jul 2025

·

Stayed 3 nights

Bellissima struttura confortevole ottima pulizia e comoda per arrivare in centro a Cracovia l.

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8

Marcin

14 Feb 2022

·

Stayed 2 nights

Hotel z dala od ścisłego centrum. Taxi na rynek ok 20 minut. Stary hotel orbisu po gruntownej modernizacji. Generalnie czysto i przyzwoicie. Duża restauracja. Dobre śniadania i kolacje.

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10

mark

27 Jul 2023

·

Stayed 7 nights

Tram only 15min walk, bus right outside.....quiet & lovely.....

8

Helle

15 Jul 2025

·

Stayed 3 nights

Really nice hotel – it doesn’t matter that it’s located a bit outside the city. It’s quick and inexpensive to get to the old town by Uber. Since the hotel is located outside the city and has plenty of parking spaces, parking could well be free as a nice service for the guests.

8

Lyndsey

1 Aug 2024

·

Stayed 3 nights

Nice hotel and friendly helpful staff. Prob a bit too far from the main activities for us. Buses were good to get around once we figured them out.

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Dining

Breakfast earns strong praise for quality and variety, though a few guests found some hot items lukewarm or the overall offering average. Several note the restaurant can be pricey.

Related guest reviews

10

Christopher

30 Aug 2023

·

Stayed 3 nights

Really good breakfast. Clean rooms and excellent service from the staff.

10

Davide

24 Aug 2024

·

Stayed 3 nights

Comodissima ai trasporti pubblici per raggiungere il centro in 15 minuti. Colazione spettacolare

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8

Jens-Peter

10 Jul 2023

·

Stayed 4 nights

Lækkert hotel med pæne værelser og i udkanten af centrum. Morgenmaden er okay, men ikke prangende (brødet er noget tørt og bliver bedre ved at køre det gennem brødristeren). De varme retter var lunkne og kunne godt bruge mere varme. Mangler dog mere smilende og imødekommende personale. Det tager ca. 30-45 minutter at gå ind til torvet med restauranter og butikker (meget turist præget). Ellers er der mulighed for at leje cykler og løbehjul for meget billige penge. Taxa koster 30 PLN fra hotellet til centrum.

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10

Frédéric

14 Jul 2024

·

Stayed 7 nights

+ service, especially the service minded receptionists + cleaniness + breakfast, well prepared and lots of things to choose from + pool area + air conditioner in the rooms + silent - the garden area could be much more cozy and welcoming. Only plastic furniture on stones - Reception bar is very limited. No ciders for those who do not want to drink beer. Only alvoholic alternative to beers are expensive cocktails. - the pool is smaller than it appears in hotels.coms pictures

10

Mike

22 Oct 2024

·

Stayed 5 nights

Clean rooms. Excellent breakfast choice. Friendly and helpful staff

10

Ionut Daniel

23 Feb 2025

·

Stayed 5 nights

We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel

8

PERRIN

4 Jan 2026

·

Stayed 1 night

Restaurant assez cher

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10

S

17 Dec 2024

·

Stayed 3 nights

Great hotel, rooms lovely and comfortable. Breakfast had a good selection. My only critism would be some of the cooked food was not hot enough snd i would have liked better tea and coffee making facilities in the room

8

Julia

19 Dec 2025

·

Stayed 1 night

God frokost, bra beliggenhet

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10

Gavin

24 Feb 2025

·

Stayed 1 night

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $59	2 $63	3 $93	4 $68	5 $93	6 $109	7 $120
8 $76	9 $57	10 $68	11 $59	12 $59	13 $93	14 $64
15 $55	16 $57	17 $59	18 $59	19 $59	20 $96	21 $96
22 $95	23 $59	24	25 $68	26 $68	27 $76	28
29 $59	30 $72

Novotel Kraków City West

Prices for Novotel Kraków City West

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed with Sofa Bed

Superior Suite, 1 Queen Bed with Sofa Bed

Executive Room, 2 Double Beds

Executive Room, 2 Twin Beds

Suite, 1 King Bed with Sofa Bed

Superior Room, 2 Twin Beds

Executive Room, 1 Queen Bed

Guest reviews of Novotel Kraków City West

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Kraków City West

Considering this hotel for your Kraków trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $205
25 $183	26 $72	27 $83	28 $90	29 $72	30 $88	31 $65