The Horseshoe Inn

Limited parking off site and the road was very noisy at night making hard to leave the window open. However the service was excellent, staff went out of their way to help with whatever they could, and after a late arrival the Chef made us an excellent meal even though service had stopped for the night. Very pet friendly, water bowls and pet bed offered on arrival

This is a true local spot — expect pints being poured right at reception! Jamie, who runs the place, is a gem. Room was small with a charming view, though right on a busy road. Shared bathroom was clean but not the most convenient setup. Bonus points for the backyard garden and a great selection of proper beers.

Was very welcoming, clean and a good atmosphere. Nothing was too much trouble. Very close to shopping centre, local parks, shepton prison. Food was beautiful, owners lovely to chat too, always clean and tidy.

Great food dog friendly friendly staff

I was pleasantly suprise by the size and comfort of the rooms for the price, which although quite basic, were adequate for a short stay and great value. The staff were very welcoming and helped with our cases. It was a great location for walking to the shuttle bus. The downsides were the shared bathroom, steep stairs and no parking on site.

We had a great experience staying here - the owners are new and have only recently purchased the pub so they are still working on some areas. They seem like they are making a real effort and I think this will end up a really nice place to stay and eat / drink etc. We had dinner in the restaurant area and food and service was great. The room was fine - very clean and a good size. I found the mattress a little soft and not enough support but obviously this is subjective - some people do not like a firm mattress. Maybe two pillows per person or plumper pillows would be nice also. The shared bathroom is a good size and again was very clean. The new owners were friendly and also the barman was very helpful and polite and friendly. All in all we enjoyed our stay. Price was very reasonable also.

Nice convivial 4 night stay with very friendly hosts. Room was a good size abd clean. The bed was well made made and comfortable. The bathroom though not en-suite was a pace across the hall and huge well equiped and an excellent walk in wet room shower. The bar and restaurant area was has excellent cosie charm vett clean and tidy with a traditional skittle alley and nice beer garden. Although I didn't eat but saw the food which looked delicious and and was well received by fellow customers. Good local beers as well.

Very old outdated, damp walls mould, wallpaper falling off the walls..one bathroom with one toilet shared between 5 guest rooms and very,very,very noisy from the traffic on main road nowhere to park as theres no car park...and even ivy growing in through bathroom window from outside! Would not recommend this to anyone!!

Very well managed and lovely place to stay. I wish I could have stayed more days. Very friendly restaurant and pub downstairs, everything taken care of. The area is accessible by bus in either direction (Wells or Bath) and the town itself is highly walkable. I would stay there again.

Very helpful and friendly staff, it's a bit rustic, but clean and really nice rooms. Food good also. Friendly local pub feel. I will be back next year

This was a pleasant stay and ideal for one night, could have been a little cleaner. Jamie was the perfect host very helpful and friendly

Overall, room was very spacious, clean and came with an ensuite bathroom. The double bed was comfortable. However, the condition of the room was below standard. For example, the bathroom door had no door handle, the tv didn't work, the main bedroom light wasn't working, and no milk provided for tea/coffee. If these improvements were in placed would give it a 4-star rating.

Absolutely fine accommodation above a pub. Shared bathroom, but with a very nice shower.

We had a great experience staying here - the owners are new and have only recently purchased the pub so they are still working on some areas. They seem like they are making a real effort and I think this will end up a really nice place to stay and eat / drink etc. We had dinner in the restaurant area and food and service was great. The room was fine - very clean and a good size. I found the mattress a little soft and not enough support but obviously this is subjective - some people do not like a firm mattress. Maybe two pillows per person or plumper pillows would be nice also. The shared bathroom is a good size and again was very clean. The new owners were friendly and also the barman was very helpful and polite and friendly. All in all we enjoyed our stay. Price was very reasonable also.

A very friendly stay. Comfortable & clean.

Lovely pub with great owners and good homemade Italian food, only downside was the actual room unfortunately ,shower in need of refurbishment including shower door not fixed properly to shower. the kettle has obviously not been used in months as it had mould inside,tried cleaning it and boiled it a few times but decided not to make tea in the end as I was put off. I’m sure the owners would have replaced the kettle if I raised the issue but as we were tired decided not to make a fuss. Lovely pub but unfortunately the room needs a some TLC , would happily stay again in future if improvements are carry out to rooms .

Staff were welcoming and helpful. Kitchen was closing by the time I arrived at 20:50, but I got a fantastic pizza. Good beer. Room was clean and comfortable, if a bit tired. Separate shower room and toilet were clean with quality toiletries. However ceiling light wasn't working. I'd stay again.

Very old outdated, damp walls mould, wallpaper falling off the walls..one bathroom with one toilet shared between 5 guest rooms and very,very,very noisy from the traffic on main road nowhere to park as theres no car park...and even ivy growing in through bathroom window from outside! Would not recommend this to anyone!!

Very helpful and friendly staff, it's a bit rustic, but clean and really nice rooms. Food good also. Friendly local pub feel. I will be back next year

Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.

This is a true local spot — expect pints being poured right at reception! Jamie, who runs the place, is a gem. Room was small with a charming view, though right on a busy road. Shared bathroom was clean but not the most convenient setup. Bonus points for the backyard garden and a great selection of proper beers.

I was pleasantly suprise by the size and comfort of the rooms for the price, which although quite basic, were adequate for a short stay and great value. The staff were very welcoming and helped with our cases. It was a great location for walking to the shuttle bus. The downsides were the shared bathroom, steep stairs and no parking on site.

Overall, room was very spacious, clean and came with an ensuite bathroom. The double bed was comfortable. However, the condition of the room was below standard. For example, the bathroom door had no door handle, the tv didn't work, the main bedroom light wasn't working, and no milk provided for tea/coffee. If these improvements were in placed would give it a 4-star rating.

Our room was fine for a 1 night stay but I would not like longer because we had to share a bathroom and as there was not a sink in there he room it made life difficult. People with any mobility problems would find the very narrow windy stairs a big problem . We had a meal which was very well presented and the staff were very friendly and competent.

It was noisy, the traffic was 24/7. The place is very old and so are the facilities. My room was on the road and the window glass is very thin, so it was cold including the bathroom which is down the corridor, it was cold. Had to stand outside on arrival and use my phone to ring them and ask for the door to be opened!! She was a little bit friendly, but after showing me the room, I never saw her again.. it's not an experience I want to repeat.

Not at all like the pictures

Bit on the cool side no heating on

Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.

A grade II listed property in a historical part of Shepton Mallet. Took time to read up on the area, would recommend everyone to do that, very interesting. Comfortable bed, clean room and great hosts. Some noise from the road adjacent to the Inn, not a deal breaker. Would I stay here again Yes.

Very friendly host/owner. Managed to get there on the first day before their restaurant service finished and had an excellent spicy pizza. Shame I didn't have time to try other menu items. The room itself was a good size, lots of storage space and a kettle with some coffee/tea on hand. The bed was fine, although a little firm for my taste but otherwise comfortable. There was also a very small, almost cute freeview TV. Lets face it, you're not there to watch TV, but it's good enough and works. My only issue was the sash windows aren't double glazed and being roadside meant there was quite loud traffic noise, particularly with trucks. But it's an old building. So it's a minor thing personally. The shared bathroom/toilet is a good size and the shower was very good. Lots of complimentary shower gels on hand. Overall I nice place to lay your head. As I'm working in Bristol for a couple of months I'm pretty sure I'll use again. Price wise it was reasonable. On par with other places I'd looked at within a commutable distance of Bristol as Bristol itself is very expensive especially if you don't get free or included car parking.

This was a pleasant stay and ideal for one night, could have been a little cleaner. Jamie was the perfect host very helpful and friendly

Limited parking off site and the road was very noisy at night making hard to leave the window open. However the service was excellent, staff went out of their way to help with whatever they could, and after a late arrival the Chef made us an excellent meal even though service had stopped for the night. Very pet friendly, water bowls and pet bed offered on arrival

Gorgeous room, AMAZING shower and such friendly staff!

Disappointed welcome. No eye contact from any staff had to wait to be greeted. Person who greeted us didn’t recognise us after we had returned from a walk. We had to ask for a key. Had supper on eve we arrived. Food ok. Staff were discussing cash flow behind bar not a good sign. Bar ran out of several beers and they blamed unexpected no of people who came to play skittles. Perhaps another symptom of cash flow issues. We were locked out one evening as we returned from supper out (about 10.30pm), luckily hotelier was dozing watching tv so we knocked on window to get in. He had forgotten to tell us how to get in after hours. Room clean but no tea or coffee making facilities. No hairdryer. Only one pillow each. Wall mounted tv too small so difficult to read text on tv listing. Special planning in room dubious. Mirror not in useful place. Hadn’t realised it was a shared bathroom otherwise wouldn’t book. Hotelier was ironing outside our bedroom door. Cat cried outside bedroom door. Very noisy from traffic thundering along the road outside. Will not be returning.

Excellant service.no problems

Jamie booked us in last minute and the room was perfect, thank you!

The owners and staff were very helpful nothing to much trouble Food excelent comfy beds lovely bedroom All in all great

Very helpful and friendly staff, it's a bit rustic, but clean and really nice rooms. Food good also. Friendly local pub feel. I will be back next year

I was running late so phoned ahead and they extended check-in time and staff were really helpful and friendly on arrival.

Very accommodating and friendly staff

Limited parking off site and the road was very noisy at night making hard to leave the window open. However the service was excellent, staff went out of their way to help with whatever they could, and after a late arrival the Chef made us an excellent meal even though service had stopped for the night. Very pet friendly, water bowls and pet bed offered on arrival

Was very welcoming, clean and a good atmosphere. Nothing was too much trouble. Very close to shopping centre, local parks, shepton prison. Food was beautiful, owners lovely to chat too, always clean and tidy.

I was pleasantly suprise by the size and comfort of the rooms for the price, which although quite basic, were adequate for a short stay and great value. The staff were very welcoming and helped with our cases. It was a great location for walking to the shuttle bus. The downsides were the shared bathroom, steep stairs and no parking on site.

Good value for money Ideal location for what i needed

It was noisy, the traffic was 24/7. The place is very old and so are the facilities. My room was on the road and the window glass is very thin, so it was cold including the bathroom which is down the corridor, it was cold. Had to stand outside on arrival and use my phone to ring them and ask for the door to be opened!! She was a little bit friendly, but after showing me the room, I never saw her again.. it's not an experience I want to repeat.

Very old outdated, damp walls mould, wallpaper falling off the walls..one bathroom with one toilet shared between 5 guest rooms and very,very,very noisy from the traffic on main road nowhere to park as theres no car park...and even ivy growing in through bathroom window from outside! Would not recommend this to anyone!!

Very well managed and lovely place to stay. I wish I could have stayed more days. Very friendly restaurant and pub downstairs, everything taken care of. The area is accessible by bus in either direction (Wells or Bath) and the town itself is highly walkable. I would stay there again.

Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.

A grade II listed property in a historical part of Shepton Mallet. Took time to read up on the area, would recommend everyone to do that, very interesting. Comfortable bed, clean room and great hosts. Some noise from the road adjacent to the Inn, not a deal breaker. Would I stay here again Yes.

Very friendly host/owner. Managed to get there on the first day before their restaurant service finished and had an excellent spicy pizza. Shame I didn't have time to try other menu items. The room itself was a good size, lots of storage space and a kettle with some coffee/tea on hand. The bed was fine, although a little firm for my taste but otherwise comfortable. There was also a very small, almost cute freeview TV. Lets face it, you're not there to watch TV, but it's good enough and works. My only issue was the sash windows aren't double glazed and being roadside meant there was quite loud traffic noise, particularly with trucks. But it's an old building. So it's a minor thing personally. The shared bathroom/toilet is a good size and the shower was very good. Lots of complimentary shower gels on hand. Overall I nice place to lay your head. As I'm working in Bristol for a couple of months I'm pretty sure I'll use again. Price wise it was reasonable. On par with other places I'd looked at within a commutable distance of Bristol as Bristol itself is very expensive especially if you don't get free or included car parking.

This is a true local spot — expect pints being poured right at reception! Jamie, who runs the place, is a gem. Room was small with a charming view, though right on a busy road. Shared bathroom was clean but not the most convenient setup. Bonus points for the backyard garden and a great selection of proper beers.

Was very welcoming, clean and a good atmosphere. Nothing was too much trouble. Very close to shopping centre, local parks, shepton prison. Food was beautiful, owners lovely to chat too, always clean and tidy.

We had a great experience staying here - the owners are new and have only recently purchased the pub so they are still working on some areas. They seem like they are making a real effort and I think this will end up a really nice place to stay and eat / drink etc. We had dinner in the restaurant area and food and service was great. The room was fine - very clean and a good size. I found the mattress a little soft and not enough support but obviously this is subjective - some people do not like a firm mattress. Maybe two pillows per person or plumper pillows would be nice also. The shared bathroom is a good size and again was very clean. The new owners were friendly and also the barman was very helpful and polite and friendly. All in all we enjoyed our stay. Price was very reasonable also.

Our room was fine for a 1 night stay but I would not like longer because we had to share a bathroom and as there was not a sink in there he room it made life difficult. People with any mobility problems would find the very narrow windy stairs a big problem . We had a meal which was very well presented and the staff were very friendly and competent.

Room ok for the money. Food good but they did not have the likes off mushrooms or beans as listed. Breakfast was full English for £10.00 or a bacon sandwich was the same price.

Staff were welcoming and helpful. Kitchen was closing by the time I arrived at 20:50, but I got a fantastic pizza. Good beer. Room was clean and comfortable, if a bit tired. Separate shower room and toilet were clean with quality toiletries. However ceiling light wasn't working. I'd stay again.

Nice welcome from owners. Excellent breakfast. Would stay again.

The owners and staff were very helpful nothing to much trouble Food excelent comfy beds lovely bedroom All in all great

Very helpful and friendly staff, it's a bit rustic, but clean and really nice rooms. Food good also. Friendly local pub feel. I will be back next year

Very friendly host/owner. Managed to get there on the first day before their restaurant service finished and had an excellent spicy pizza. Shame I didn't have time to try other menu items. The room itself was a good size, lots of storage space and a kettle with some coffee/tea on hand. The bed was fine, although a little firm for my taste but otherwise comfortable. There was also a very small, almost cute freeview TV. Lets face it, you're not there to watch TV, but it's good enough and works. My only issue was the sash windows aren't double glazed and being roadside meant there was quite loud traffic noise, particularly with trucks. But it's an old building. So it's a minor thing personally. The shared bathroom/toilet is a good size and the shower was very good. Lots of complimentary shower gels on hand. Overall I nice place to lay your head. As I'm working in Bristol for a couple of months I'm pretty sure I'll use again. Price wise it was reasonable. On par with other places I'd looked at within a commutable distance of Bristol as Bristol itself is very expensive especially if you don't get free or included car parking.