Is parking available at the hotel?

Nearby parking is available for EUR 42 per day, located approximately 656 feet away. Reservations are not mentioned as required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately EUR 23 to 25 per person. It is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including features for guests with disabilities. Specific details on accessible facilities are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Helsinki, just 0.1 km from Forum Shopping Centre and a 3-minute drive from Kauppatori Market Square. Other nearby attractions include Stockmann (0.2 km) and Kamppi Chapel (0.3 km). Public transport options are available nearby.

NH Collection Helsinki Grand Hansa Hotel

Average nightly price at NH Collection Helsinki Grand Hansa by month, last 12 months (USD)
Month	Average price
January	$242
February	$238
March	$221
April	$228
May	$250
June	$263
July	$217
August	$269
September	$284
October	$260
November	$267
December	$241

What guests think

At NH Collection Helsinki Grand Hansa, travellers praise the central, walkable location and polished interiors, frequently noting friendly service, very clean spaces, excellent breakfast, and standout wellness facilities like the gym, saunas and spa, with quiet, comfortable rooms.

Some reviews report small rooms, limited or slow dining and bar service, occasional housekeeping lapses, and minor access inconveniences at the main entrance. Overall, it delivers an upscale city stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and sauna/spa facilities are repeatedly praised as excellent and well maintained. Bar experiences are more mixed, with occasional slow service, reservation requirements, or limited availability noted.

Related guest reviews

10

Henna

Jun 23, 2024

·

Stayed 1 night

True luxury hotel with highly professional, yet geniunly friendly service. I loved the Spa and the gym was outstanding. I appreciated getting good vegan options at the breakfast without fuss.

10

Mariana

Feb 8, 2026

·

Stayed 3 nights

Staff was courteous, room was clean, service was good, gym was super nice and clean. The spa and saunas were very pretty, very clean, and good variety of services for their guests. The breakfast was also great. Good variety of items both buffet style and à la carte.

10

Kate

Oct 13, 2025

·

Stayed 1 night

Great location, very central, and a lovely hotel. There's a great bar (with decent cocktails). Nothing in Helsinki is cheap, but this felt decent value for the city.

10

Max

Aug 13, 2024

·

Stayed 3 nights

Great new hotel with lovely spa and excellent gym. Conveniently located near train station and easy access to rest of city.

10

Cécile

Jun 2, 2025

·

Stayed 2 nights

Accueil, chambre disponibilité du personnel, salle de sport (mieux que celle où j’ai un abo à l’année!), sauna et spa… tout était au top! Seul bémol, lorsque nous avons tenté d’aller au bar Kupoli, j’aurai aimé que la personne nous prévienne qu’il fallait réserver! Sinon c’est un sans faute et les coktails du bar de l’hôtel sont très bien!

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10

Charlotte

Aug 25, 2024

·

Stayed 2 nights

A great brand new hotel. Though severely understaffed. The food in the restaurant was exquisite but it took so so long for the food to arrive. We waited 30 minutes for our drinks at the bar, and decided to leave after that. Once the staffing issue has been resolved. It will be a great place. We’ve actually booked our next stay already.

10

Alexander

Jul 15, 2025

·

Stayed 3 nights

Perfect location, staff very professional, excellent breakfast, one of the best hotel gyms I have seen. And a sauna of course. This is the place to stay in Helsinki!

10

ANDREW

Mar 30, 2025

·

Stayed 2 nights

Room was very comfortable, and I very much appreciated the ability to use the sauna late into the night

10

Sydney

Nov 11, 2024

·

Stayed 4 nights

Loved our room with a beautiful window video of the city. The bath tub in the room was a great amenity. The service, food and bar was always great. The rooftop bar was also a lovely experience.

10

Emma

Dec 6, 2024

·

Stayed 5 nights

Breakfast is amazing and the gym and spa facilities are wonderful.

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Cleanliness

Reviews commonly describe the hotel and rooms as very clean or spotless. A few guests report housekeeping lapses, such as missed daily cleaning or minor replenishment issues.

Related guest reviews

2

giancarlo

Jul 8, 2025

·

Stayed 8 nights

The hotel is in an excellent location, housed in a charming historic building that reflects part of Helsinki's heritage. Unfortunately, the service fell far short of expectations. The main issue was the room cleaning: it was not done on a daily basis. Every evening, upon returning to the hotel, we had to ask for the room to be cleaned and wait—exhausted—in the lobby. To make matters worse, we were even told that we had asked the staff not to clean the room—an absurd and offensive accusation, essentially calling us liars. The final straw came on our last day: while we were packing to check out, we received a rude phone call bluntly reminding us to leave the room no later than noon, with a completely inappropriate tone. Service like this is unacceptable in any hotel, let alone one that claims to be five-star. A deeply disappointing experience from start to finish. They should be ashamed.

10

Mikko

Dec 17, 2025

·

Stayed 1 night

New and clean premises, good service

10

Fabio

Jan 5, 2026

·

Stayed 5 nights

Great rooms, very clean and friendly staff

10

Claudia

Feb 12, 2026

·

Stayed 2 nights

Super clean, and comfortable

10

Mariana

Feb 8, 2026

·

Stayed 3 nights

Staff was courteous, room was clean, service was good, gym was super nice and clean. The spa and saunas were very pretty, very clean, and good variety of services for their guests. The breakfast was also great. Good variety of items both buffet style and à la carte.

8

Carman

Aug 7, 2025

·

Stayed 4 nights

整體不錯，房間很大，床很舒服，但因為原來房間出現問題，酒店很好，由一間家庭房換兩間雙人房，可能酒店系統未有處理，因此房間不是每天也有員工主動清潔，需要本人通知職員才處理，這是美中不足的一點。

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4

Lamia

May 19, 2025

·

Stayed 4 nights

The location is great and the room size is perfect but food options is limited. And cleaning service for room is poor

10

Ofir

Nov 27, 2025

·

Stayed 2 nights

The room was very clean, the staff was friendly and kind.

10

Baylis

Feb 28, 2026

·

Stayed 1 night

Spotless, courteous, fabulously located

10

Simon

Jan 26, 2025

·

Stayed 3 nights

Super helpful and friendly staff. Hotel was spotlessly clean. Central to all locations.

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Rooms

Rooms are modern, quiet, and generally comfortable, with several mentions of spacious layouts and quality design. Some guests found certain rooms small, noted limited views or dim bathroom lighting, and a few disliked specific locations near elevators.

Related guest reviews

8

Hande

Dec 10, 2024

·

Stayed 1 night

We liked the fact that it was clean but the room itself was smaller than it looks on photos. The TV didn’t have any movies or alternative options for international guests, which was pretty disappointing considering the property is a five star hotel. Otherwise, breakfast was excellent and beyond our expectations.

10

William

Jan 13, 2025

·

Right in the heart of the city, beautiful and new. The rooms are comfortable, nice window views of downtown. A mall is nearby plus it is near the trains. Absolutely would stay here again.

10

Robert

Dec 8, 2024

·

Stayed 1 night

Very attentive, friendly and helpful staff. The room was very quiet while overlooking a busy area. Wish we could stay here again.

8

gordon

Dec 29, 2025

·

Stayed 2 nights

convenient location and very helpful staff. the room is not very big.

8

Nicholas

Feb 18, 2025

·

Stayed 2 nights

Perfect location, 300m from the station. Staff are great, ahout out to Sami who really looked after us. Room was small but spotlessly clean, would have wanted to stay more than the couple of night we did. Lots of snow and meltsing during the left the steps icy, this should have been looked at before my wife smashed her back and head slipping on them. Hotel did call an ambulance and was checked over, everything ok apart from bruising and soreness. Not even a drink offered in compensation as this was the hotels liability. Would we stay again, yes, though would need a larger room for a longer visit.

8

Bridget

Dec 9, 2024

·

Stayed 2 nights

Great location, friendly staff. Spacious room.

10

Robert

Jul 20, 2024

·

Stayed 3 nights

High quality of rooms. Since it’s brand new, the quality is high. Nice art deco style interior design. Breakfast was great and the gym is absolutely suburb. Can’t recommend it enough.

10

Kathy

Aug 25, 2025

·

Stayed 5 nights

A brilliant stay at this lovely hotel. The staff were fabulous. Our family room was large, very well equipped and super comfortable. The bar area was friendly and buzzy. The food quality was excellent. The hotel’s location for central Helsinki and trip pick-up points was fantastic.

10

Barry

Aug 4, 2025

·

Stayed 2 nights

In a great area. Hotel is clean, staff very friendly decent breakfast. Rooms are a little small but nice. Would recommend!

10

Judy

Aug 8, 2025

·

Stayed 4 nights

I had a comfortable stay at this hotel. The room was spacious, quiet, and very comfortable, but unfortunately had no view — it faced another building with many windows, so I had to close the curtains as soon as I entered. Breakfast was good but not outstanding. I requested a cappuccino with oat milk, but the result was hit-or-miss. I also had dinner at the hotel restaurants twice; while the food was tasty, the options felt a bit limited for my preferences. One drawback was the entrance situation. Guests can only enter and exit through the main entrance, which is farther from the train station and involves stairs. There is a more convenient ground-floor door, but it’s apparently reserved for conference attendees. Overall, the service was good and the stay was enjoyable, and I would be happy to return in the future.

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Service

Service is widely described as friendly, professional, and helpful, with staff often going out of their way. However, multiple reviews cite inconsistencies, including slow or understaffed bar and restaurant teams, occasional administrative or billing hiccups, and some housekeeping communication issues.

Related guest reviews

10

bonnie

Aug 30, 2025

·

Stayed 2 nights

Greeted by friendly, attentive, knowledgable Front desk staff. Checked us in quickly and gave us very clear directions to local destinations to where we were traveling. Hotel decor & design was imagination & inspiring to see everyday.

6

Jacobus

Oct 15, 2025

·

Stayed 2 nights

OK hotel, good location, room service and dinner in restaurant very limited and weird preparation of steak (black) and chicken (very soft, watery) Staff member from New Zealand had some attitude and wasn’t very eager to help me with a request for the bill My room was just off the elevator as a standalone room which didn’t feel so safe. Good gym and location but could be more personal

2

Mikael

Nov 27, 2025

·

Stayed 1 night

I asked for a coffee at 06:52. The receptionist said the breakfast was not open yet and the night coffe had already been removed. They told me to wait which i didnt have time for. As usual at NH Collection the service is bad.

8

Margaret

Jun 2, 2025

·

Stayed 5 nights

Hotel lost our initial reservation but managed to give us a better room than what we had paid for. Took quite a while to check in with the hotel.

8

Howard

Jul 12, 2025

·

Stayed 2 nights

Staff was terrific, very helpful. I broke a filter on my camera, and the young man at the front desk was amazing, helped me get it off. Wonderful buffet breakfast. lovely room and facility. Close to train station, shopping, nice neighborhoods.

8

Carl

Oct 27, 2024

·

Stayed 1 night

The staff has not been trained at all to serve or solve customers' problems or challenges. For example, at the restaurant, we received the wrong bill, the food was mediocre, and the staff did not even attempt to serve hotel customers at the upstairs bar. The doorman was very unfriendly, as was the rest of the bar staff. For this reason, I do not recommend the hotel to anyone

6

Nobuhiro

Jul 12, 2025

·

Stayed 8 nights

The hotel was nearly perfect in every way, and I truly appreciated the quality of the stay. However, I find it difficult to understand why, despite the promise that the final bill and receipt would be sent via email after checkout, I have yet to receive them—even though more than a week has passed. I would greatly appreciate your assistance in resolving this matter.

10

tracy

Oct 29, 2025

·

Stayed 1 night

Beautiful hotel , wonderful and very helpful staff who went above and beyond .

10

Kathy

Aug 25, 2025

·

Stayed 5 nights

A brilliant stay at this lovely hotel. The staff were fabulous. Our family room was large, very well equipped and super comfortable. The bar area was friendly and buzzy. The food quality was excellent. The hotel’s location for central Helsinki and trip pick-up points was fantastic.

10

Elizabeth M

May 25, 2025

·

Stayed 2 nights

Such quiet rooms and the staff was incredibly nice and helpful.

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Location

Exceptionally central and walkable, with easy access to the train station, shopping and sights. A few guests mention stairs or less convenient entry routes from the station.

Related guest reviews

10

Alexandra

Feb 10, 2025

·

Stayed 3 nights

Excellent hotel in the center of it all. the breakfast was various and delicious. we had an excellent stay and would definitely recommend to anyone who wants to be in the center of Helsinki. very walkable to anything we wanted and the cocktail bar upstairs was divine and great for when the hotel bar is closed too.

10

Mari

Dec 16, 2025

·

Stayed 1 night

Trevlig personal, fin miljö, bästa läget nära till shopping och tågstation

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10

Jessie

May 2, 2025

·

Stayed 4 nights

Great location near the train station and City Center and a good hub for exploring sites and neighborhoods. Staff was very friendly and helpful and service was excellent. The breakfast was great and I enjoyed the gym too.

10

Lindsay

Oct 14, 2025

·

Stayed 2 nights

The hotel is absolutely gorgeous! It's in a very convenient area with tons of walkable options around it. My husband and I never had to use a bus or car to travel the area around it. We would definitely stay again.

10

Kate

Oct 13, 2025

·

Stayed 1 night

Great location, very central, and a lovely hotel. There's a great bar (with decent cocktails). Nothing in Helsinki is cheap, but this felt decent value for the city.

10

Kim Poh

Oct 6, 2024

·

Stayed 1 night

A comfortable hotel just next to the railway station, but need to climb a few steps at the main door to reach the reception.

8

Nicholas

Feb 18, 2025

·

Stayed 2 nights

Perfect location, 300m from the station. Staff are great, ahout out to Sami who really looked after us. Room was small but spotlessly clean, would have wanted to stay more than the couple of night we did. Lots of snow and meltsing during the left the steps icy, this should have been looked at before my wife smashed her back and head slipping on them. Hotel did call an ambulance and was checked over, everything ok apart from bruising and soreness. Not even a drink offered in compensation as this was the hotels liability. Would we stay again, yes, though would need a larger room for a longer visit.

10

kim

Feb 20, 2026

·

Stayed 2 nights

Fremragende hotel med en god, central beliggenhed og serviceminded personale. Morgenmadsbuffeten var varieret og det var fint at have adgang til sauna faciliteter.

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10

Jyrki

Jun 16, 2025

·

Stayed 2 nights

This is a very pleasant and comfortable hotel at a prime location.

10

Judy

Aug 8, 2025

·

Stayed 4 nights

I had a comfortable stay at this hotel. The room was spacious, quiet, and very comfortable, but unfortunately had no view — it faced another building with many windows, so I had to close the curtains as soon as I entered. Breakfast was good but not outstanding. I requested a cappuccino with oat milk, but the result was hit-or-miss. I also had dinner at the hotel restaurants twice; while the food was tasty, the options felt a bit limited for my preferences. One drawback was the entrance situation. Guests can only enter and exit through the main entrance, which is farther from the train station and involves stairs. There is a more convenient ground-floor door, but it’s apparently reserved for conference attendees. Overall, the service was good and the stay was enjoyable, and I would be happy to return in the future.

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Dining

Breakfast draws consistent praise for quality and variety. Some guests found dinner or room service menus limited and service slow, and coffee or bar experiences occasionally inconsistent.

Related guest reviews

6

Jacobus

Oct 15, 2025

·

Stayed 2 nights

OK hotel, good location, room service and dinner in restaurant very limited and weird preparation of steak (black) and chicken (very soft, watery) Staff member from New Zealand had some attitude and wasn’t very eager to help me with a request for the bill My room was just off the elevator as a standalone room which didn’t feel so safe. Good gym and location but could be more personal

8

Bridget

Jan 11, 2025

·

Stayed 1 night

Great central convenient hotel. Put some lights in the bathrooms however. The mood lighting isn’t great for doing hair and makeup. Overall good hotel and would stay again. Dinner at restaurant was excellent but very slow.

10

Alexandra

Feb 10, 2025

·

Stayed 3 nights

Excellent hotel in the center of it all. the breakfast was various and delicious. we had an excellent stay and would definitely recommend to anyone who wants to be in the center of Helsinki. very walkable to anything we wanted and the cocktail bar upstairs was divine and great for when the hotel bar is closed too.

10

Henna

Jun 23, 2024

·

Stayed 1 night

True luxury hotel with highly professional, yet geniunly friendly service. I loved the Spa and the gym was outstanding. I appreciated getting good vegan options at the breakfast without fuss.

10

Mariana

Feb 8, 2026

·

Stayed 3 nights

Staff was courteous, room was clean, service was good, gym was super nice and clean. The spa and saunas were very pretty, very clean, and good variety of services for their guests. The breakfast was also great. Good variety of items both buffet style and à la carte.

10

Michael

Jul 29, 2025

·

Stayed 2 nights

Great location in the city centre but also totally silent, great staff where nothing was too much trouble. Breakfast was easily one of the best I've had in a hotel, so much choice and all fresh!

10

Charlotte

Aug 25, 2024

·

Stayed 2 nights

A great brand new hotel. Though severely understaffed. The food in the restaurant was exquisite but it took so so long for the food to arrive. We waited 30 minutes for our drinks at the bar, and decided to leave after that. Once the staffing issue has been resolved. It will be a great place. We’ve actually booked our next stay already.

10

Alexander

Jul 15, 2025

·

Stayed 3 nights

Perfect location, staff very professional, excellent breakfast, one of the best hotel gyms I have seen. And a sauna of course. This is the place to stay in Helsinki!

10

Judy

Aug 8, 2025

·

Stayed 4 nights

I had a comfortable stay at this hotel. The room was spacious, quiet, and very comfortable, but unfortunately had no view — it faced another building with many windows, so I had to close the curtains as soon as I entered. Breakfast was good but not outstanding. I requested a cappuccino with oat milk, but the result was hit-or-miss. I also had dinner at the hotel restaurants twice; while the food was tasty, the options felt a bit limited for my preferences. One drawback was the entrance situation. Guests can only enter and exit through the main entrance, which is farther from the train station and involves stairs. There is a more convenient ground-floor door, but it’s apparently reserved for conference attendees. Overall, the service was good and the stay was enjoyable, and I would be happy to return in the future.

10

Andrew

Apr 24, 2025

·

Stayed 6 nights

Very nice hotel with attentive staff. Good selection of breakfast options.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $273
8 $190	9 $205	10 $250	11 $429	12 $386	13 $276	14 $309
15 $192	16 $353	17	18	19 $381	20 $218	21 $218
22 $187	23 $245	24 $244	25 $301	26 $317	27 $261	28 $271
29 $203	30 $255

Su	Mo	Tu	We	Th	Fr	Sa
		1 $285	2 $315	3 $240	4 $265	5 $271
6 $184	7 $269	8 $326	9 $317	10 $279	11 $301	12 $301
13 $222	14 $277	15 $286	16 $277	17 $169	18 $262	19 $284
20 $169	21 $262	22 $317	23 $317	24 $317	25 $230	26 $277
27 $285	28 $206	29 $277	30 $319	31 $317

NH Collection Helsinki Grand Hansa

Prices for NH Collection Helsinki Grand Hansa

Monthly average prices

About this property

Location

Room options

Premium Room (Extra Large)

Superior Room

Grand Studio

Junior Suite

Junior Suite (Extra Bed 2 Adults + 1 Child)

Family Room (Double King)

Premium Room (Extra Bed 2 Adults + 1 Child)

Hansa Atelier Suite

Suite (Grand Hansa)

Premium Room (Extra Bed 3 Adults)

Presidential Suite

Junior Suite (Extra Bed 3 Adults)

Grand Studio (Extra Bed 2 Adults + 1 Child)

Deluxe Room

Premium Room

Grand Studio (Extra Bed 3 Adults)

Guest reviews of NH Collection Helsinki Grand Hansa

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Collection Helsinki Grand Hansa

Prices for upcoming dates