Name: Comfort Inn & Suites Nashville Franklin Cool Springs
Address: 7120 S Springs Drive, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: $93–$178 per night
Rating: 8.85

What guests think

Travellers describe Comfort Inn & Suites Nashville Franklin Cool Springs as clean, convenient to Cool Springs Mall and I-65, with generally friendly staff and comfortable, often spacious rooms, plus a warm indoor pool, all at fair prices.

Several reviews note morning noise from the Harley-Davidson dealership next door and small, square pillows or firm mattresses. Service is often praised, though some guests encountered unwelcoming or absent front-desk staff and housekeeping that occurs only on request. Wi-Fi and TV features felt basic for a few (slow speeds, daily logins, limited guides), and breakfast quality ranges from good to underwhelming. Expect a straightforward, good-value stay with a few tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a frequent highlight and usually warm, while the gym is small but usable. Some noted a single elevator and occasional pool maintenance issues; parking sometimes felt tight.

Related guest reviews

10

James

Jan 1, 2024

·

Stayed 3 nights

Nice & clean hotel, great area. My only wish would be to have a 2nd elevator.

10

James

Sep 28, 2025

·

Stayed 2 nights

Parking sucks

10

keith

Apr 5, 2025

·

Stayed 1 night

Safe lighted Parking. Excellent Staff Great Room close to everything

8

Pierre

Apr 4, 2024

·

Stayed 2 nights

Good value and nice room for the price. Bright flood lights into my window all night and straight-pipe biker noise from Harley Davidson dealership next door were a zonk. Free breakfast is OK, but you get what you pay for. Gym is pretty sad.

10

Manuel

Dec 17, 2025

·

Stayed 4 nights

Clean room, staff was friendly, gym was adequate, food prices were good and pool was nice and warm for winter.

10

Rebekah

Dec 29, 2024

·

Stayed 1 night

Great area and nice hotel. The indoor pool was nice and warm

10

Richard

Apr 5, 2025

·

Stayed 3 nights

The pool was the hidden gem of this hotel. It was warm and clear. I call it a hidden gem since it is slightly hidden from sight. This is not a fancy hotel but it is super well taken care of. At most hotels, even fancy ones, there are always a few things I spot that needs to be fixed, repainted, or addressed. I don't ever staying in a place where I didn't find any of those items, but I saw none of them. Overall, I would certainly stay here again.

10

cathy

Jun 14, 2024

·

Stayed 1 night

price good for area.. hubby could eat at restaurant right across parking lot… i bring my own food… loved saltwater pool with just right temperature! went swimming at night and in the morning… soooo relaxing…. would stay again…

6

Kenneth

Apr 13, 2025

·

Stayed 1 night

Pool was green so no using it . Harley Davison shop right behind the hotel and you can hear the bikes come and go all hours . Staff was great and the room was clean . But if your a light sleeper this isn’t for you.

8

Erin

Apr 1, 2025

·

Stayed 1 night

Indoor pool was great for swimming in March. The hotel was very clean. It is near so many restaurants and shopping.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns strong praise across many stays, with rooms and common areas often described as very clean or freshly updated. A few guests reported serious issues such as dirty linens or pests.

Related guest reviews

4

RATHINA KUMAR

May 30, 2023

·

Stayed 1 night

Bed bugs, no toilet tissues, too much odours

10

Paula

Sep 6, 2025

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Stayed 1 night

This property looked like it was brand new. Very clean. Well appointed rooms. This is one of the top hotels where we have ever stayed..

2

Samantha

Jan 5, 2025

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Stayed 1 night

Beds were not washed from previous guest stain all over carpet and curtains. Dirty towels still left in room when it was supposed to be clean

10

Daniella

Jun 13, 2025

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Stayed 1 night

One of the cleanest hotels I’ve ever stayed in.

10

Aaron

Jul 1, 2025

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Stayed 1 night

Great room for the price. Very clean

10

Martha

Sep 16, 2025

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Stayed 2 nights

The room was clean and the hotel staff was friendly

10

Daniel

Aug 18, 2025

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Stayed 1 night

Very clean hotel, room was the cleanest i have been in a long time. The staff were great and the staff member running the breakfast station waz exceptional.

10

Laura

Jul 21, 2025

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Stayed 1 night

Room was very clean. No odors. Decor was nice. Liked that it had a mini fridge and microwave. Nothing fancy but throughout hotel, it appeared neat and clean.

2

Samantha

Jan 4, 2025

·

Stayed 1 night

Rooms were not clean and beds were just remade and not changed from the previous people. There were stains and stuff all over the beds and hair.

10

Holly

Apr 22, 2025

·

Stayed 1 night

Very clean and updated

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, but many mention small square pillows and occasionally firm mattresses. Noise is usually minimal inside, yet some rooms face bright lights or morning noise from the Harley-Davidson next door; Wi-Fi/TV features felt basic for several guests.

Related guest reviews

10

Tiffany

Aug 28, 2025

·

Stayed 1 night

There were a lot of good reviews on this hotel, so I took a chance. The customer service was great. It is an older looking hotel but it is incredibly clean. My only complaint is that they have "half" pillows to sleep on and I didn't sleep well.

6

J. Major

Jan 21, 2025

·

Stayed 1 night

My stay was fine and the staff was nice, my complaint is the walls were so thin I could hear entire conversations with the neighboring room, plus a lot of street noise.

10

Jennifer

Nov 1, 2025

·

Stayed 1 night

Spacious, comfortable room. Very clean, quiet, and well-appointed.

6

Kelly

Oct 27, 2025

·

Stayed 5 nights

Right next to the mall. The breakfast during the week was fruit, yogurt and bagels. No hot food. Will not clean your room unless you ask. The tv cannot connect to streaming, has limited channels and no guide. You also have to log in to WiFi daily. The first night I arrived the front door was locked and no one at front desk. I had to wait outside until employee returned to open door. No number or anything to call to open. It was before 8 pm.

8

Cory

Oct 31, 2024

·

Stayed 3 nights

Our room backed up to a parking lot with really bright lights that shone in the window all night, the curtains were inadequate to keep the light out and made restful sleep extremely difficult.

6

Philip

Mar 15, 2024

·

Stayed 1 night

We were in room 207 and right outside our window was every air conditioning unit for the whole hotel. You had no view at all except air conditioners.

8

Charles

May 25, 2025

·

Stayed 1 night

Pillows were tiny.

8

Ruth

Sep 16, 2025

·

Stayed 2 nights

The chairs in the room were not comfortable. Bed and pillows were. The motorcycle shop next door was noisy but we still enjoyed our stay.

4

Josh

Oct 31, 2025

·

Stayed 1 night

Right next to the mall and restaurants near by. Down side the beds are rock hard and pillows are the size of couch pillow.

8

Douglas

Dec 1, 2024

·

Stayed 3 nights

Perfect for our needs. WiFi was very slow, actually better with it off. Breakfast was typical for this category hotel. Service was great, given that we did not have our room serviced during our 3-day stay. Rate was very attractive for mini suite.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with several shout-outs to front-desk team members. However, some guests experienced unwelcoming or absent front-desk service and housekeeping that happens only on request or was missed.

Related guest reviews

8

Richard

Jun 22, 2023

·

Stayed 3 nights

The hotel was great, but there is some miscommunication at the front desk, as well as them often missing in action when you need them. The room is super clean, however, you have to request housekeeping. The first day we requested it when we were down for breakfast (9:30) and he said someone might be immediately upstairs. I told him that they couldn’t come in right away because our other son was still sleeping and he said “too late”. The next day we waited till we were leaving (10am) to run some errands to tell them that we needed housekeeping. That person said we were too late and that he would see what he could do. I find this unacceptable that we could be too late to tell them when they’re still on the floor cleaning, or that they would walk in on us if we were still there. In fact, the one day housekeeping did walk in on us, while we were still in the room, and had the do not disturb on the door. The front desk also seems to be missing in action anytime you needed them. Many times we would go downstairs and nobody was there. At check out, there were three families waiting to check out and the first one said they’d already been waiting five minutes. The hotel is great, they just need to get the front desk to be there, and be on the same page with communication.

6

Missy

Jan 29, 2025

·

Stayed 1 night

I don’t think the front desk agent even said hello to me. Other than that, the stay was fine.

10

marilyn

Apr 11, 2023

·

Stayed 1 night

The room was great service desk was very helpful. We had issues with the cleaning our room wasn’t getting serviced with clean towels and garbage pick up. The night clerk took care of it no problem but it was a bother to have to ask. Breakfast was delicious. So all in all thumbs up.

8

sue

Dec 23, 2025

·

Stayed 3 nights

Mark at the front desk was spectacularly helpful and friendly!

6

Mallory

Apr 14, 2025

·

Stayed 1 night

I booked for 2 nights a double queen bed room. I had to cancel for one night and didn’t get the option of a double bed room for one night, so I paid extra for a king suite with a pull out bed. The man at check in wouldn’t let me switch to a queen room since I booked thru elsewhere, when I got to my room it was a single kind room. NO pull out sofa bed and not option to change rooms even though I had my reservation showing I booked a room with a pull out bed.

6

Kelly

Oct 27, 2025

·

Stayed 5 nights

Right next to the mall. The breakfast during the week was fruit, yogurt and bagels. No hot food. Will not clean your room unless you ask. The tv cannot connect to streaming, has limited channels and no guide. You also have to log in to WiFi daily. The first night I arrived the front door was locked and no one at front desk. I had to wait outside until employee returned to open door. No number or anything to call to open. It was before 8 pm.

6

Shiela

Feb 17, 2023

·

Stayed 2 nights

No house cleaning for two nite stay. We ran out of toilet paper and nose tissues and had to stop and ask for towels at the front desk. Ice machine broke on our floor too.

10

Jennifer

Jan 25, 2025

·

Stayed 1 night

Wow! Room was unbelievable for such an affordable rate!!! We walked into a living room with tv, desk, large couch. Down a hallway with closet and bathroom on the right. Separate room was bedroom in the back with another tv and closet. Mark was helpful and friendly at the front desk!!!

8

DeNell

Apr 7, 2025

·

Stayed 1 night

The man who checked me in acted annoyed. I did not feel welcome at all. There was a tornado warning/take cover during our stay and same gentleman at the front desk was unfriendly with guests inquiring where to take shelter. The property itself was clean. The area is lovely. The staff I encountered were abysmal.

6

Ann

Sep 13, 2024

·

Stayed 3 nights

No one was ever at the front desk & if they were they didnt even acknowledge you. Except for Roin.

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AI-generated summary based on recent guest reviews

Location

Very convenient spot near Cool Springs Mall, restaurants, and I-65, with easy access to Franklin and greater Nashville. Multiple reviews warn of morning motorcycle noise from the Harley-Davidson dealership next door.

Related guest reviews

8

Karen

May 18, 2024

·

Stayed 1 night

No issues here, hotel clean and staff friendly. We were only here one night, there is a Harley Davidson garage next door, they put all the bikes away at 5 then get them out again at 8, bit noisy but wouldn’t prevent me from staying there again

10

Brandy

Sep 15, 2025

·

Stayed 2 nights

This hotel was so clean and had a wonderful breakfast. It was close to many shopping centers and restaurants. Very close to Nashville! We will stay here in the future.

10

Ricardo

Jul 22, 2024

·

Stayed 3 nights

Nice inexpensive hotel. walkable distance from mall. Parking seemed to fill up quickly though. Other entertainment and restaurant options nearby!

8

Molly

Oct 10, 2025

·

Stayed 2 nights

The mall was really neat. Lots of shops nearby. Only complaint was the Harley Davidson lot right next door. If you want to sleep in a little, you can’t past 730/8 am. They start revving the engines up. Other than that it’s a nice hotel

10

Susan

Jun 19, 2025

·

Stayed 1 night

Lovely place to stay. Nearby to Franklin.

10

Bernie

Sep 30, 2025

·

Stayed 2 nights

Located near a mall and grocery store.

10

lori-anne

May 30, 2025

·

Stayed 2 nights

Great location , very clean

10

Ethel

Jul 3, 2023

·

Stayed 1 night

Great price for a very nice hotel in a convenient and upscale location. Clean and safe. Close to Franklin TN and just outside of Nashville. Wonderful indoor pool.

10

ROBERT

Jan 2, 2025

·

Stayed 1 night

Great location with many great dining options.

8

Sarah

Jul 19, 2025

·

Stayed 1 night

Stayed here while traveling back from Florida. In a nice area and right off of I-65. Pool was nice and beds were comfortable. Breakfast was good

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many found it good with decent variety, while others called it basic or poorly replenished and wanted healthier options or hot items. Overall, expectations align with a simple complimentary spread.

Related guest reviews

8

Lawrence

Jul 31, 2023

·

Stayed 4 nights

Everything was good except for the breakfast. Food was very cheap and poor quality. Cheap sugary cereals, no granola. Bagels were ridiculous. No real oatmeal. Just sugary instant oatmeal. Very, very bad!

10

Charles

Jul 6, 2025

·

Stayed 1 night

Very nice and comfortable. Staff was nice & helpful. Included breakfast was great and provided many options.

8

Michelle

May 11, 2025

·

Stayed 1 night

In our price range, clean and good free breakfast

10

Robert

Sep 9, 2024

·

Stayed 1 night

A spacious room, outstanding breakfast.

10

Crystal

Nov 17, 2024

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Stayed 1 night

The stay was great, check in was great. Beds could be a little softer, breakfast needs improvement and more choices.

6

Suzanne

Jul 27, 2025

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Stayed 1 night

Basic clean nondescript hotel. Just really for sleeping. Value good. Breakfast okay. Nothing special. Good location.

10

Jan

Oct 2, 2025

·

Stayed 1 night

Quiet. Very clean room. Good continental breakfast.

8

Robert

Jul 13, 2025

·

Stayed 2 nights

Ok stay... breakfast could have been better but was ok for the pay

8

Jennifer

Nov 10, 2024

·

Stayed 2 nights

Breakfast was the same every morning, which was fine, as there was some variety, but it was difficult for the one staff member to keep items (such as coffee) filled while dealing with a room filled with people. They could use a little more help during that time. The room itself was clean and the beds comfortable, the shower pleasant. The sink in our bathroom was oddly tall/far back on the counter, which made it uncomfortable for shorter members of our group to wash up. Overall, though, we’d stay here again.

10

Candace

Aug 4, 2025

·

Stayed 1 night

The free breakfast was very good and the beds were really comfortable everyone seemed very friendly. Will stay again😊

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$108
March	$121
April	$115
May	$112
June	$108
July	$102
August	$96
September	$107
October	$115
November	$100
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $104	16 $104	17 $114	18 $140	19 $135
20 $104	21 $96	22 $103	23 $103	24 $108	25 $126	26 $122
27 $93	28 $103	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $155	3 $140
4 $98	5 $103	6 $103	7 $122	8 $122	9 $178	10 $178
11 $98	12 $122	13 $122	14 $122	15 $122	16 $159	17 $159
18 $103	19 $122	20 $122	21 $122	22 $117	23 $178	24 $178
25 $98	26 $122	27 $122	28 $122	29 $122	30 $126	31 $126

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 King Bed with Sofa Bed, Accessible, Ground Floor

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Comfort Inn & Suites Nashville Franklin Cool Springs

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Prices for upcoming dates