Dragonfly Hotel Colchester

Breakfast, room, staff, environment all great

Lovely friendly staff and great food

All great no issues nice breakfast free parking, a little out of the city but easy with a car

I stayed in several hotels locally this week while visiting a relative in intensive care at the hospital nearby. I had booked this hotel for myself and my mum for Saturday. On Friday morning we were told that she would not survive. In the distress of that news, I missed the cancellation cut-off for the booking. I attempted to contact the hotel shortly afterwards by phone and email to explain the situation and request some flexibility, even if that meant moving the booking rather than cancelling outright. I received no response. I then asked Hotels.com to assist, but was informed the hotel would not make any exception to the cancellation policy. I fully understand that policies exist. However, given the circumstances and the fact I tried to make contact as soon as possible, I had hoped for some level of compassion or discretion. This was a very difficult time for my family, and the lack of any flexibility or response was disappointing.

Breakfast needs serious improvement.