Is parking available at the property?

Self parking is available on-site for a fee of GBP 6 per night. Limited parking spaces are offered, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee of approximately GBP 15.00 per person.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. However, specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Brierley Hill, within a 5-minute drive of Merry Hill and Saltwells Nature Reserve. It is approximately 2.9 miles from Dudley Town Hall and 3.1 miles from Dudley Zoo and Castle.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The operational hours are not specified, and seasonal availability may apply.

What are the policies for guests staying with children?

Children 5 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of GBP 20.00 per day, and advance request is required. Cribs are not specifically mentioned.

Copthorne Hotel Merry Hill-Dudley

Average nightly price at Copthorne Hotel Merry Hill-Dudley by month, last 12 months (USD)
Month	Average price
January	$82
February	$96
March	$102
April	$89
May	$86
June	$100
July	$104
August	$125
September	$517
October	$108
November	$100
December	$85

What guests think

At Copthorne Hotel Merry Hill Dudley, guests praise friendly staff, comfortable beds, spacious rooms and handy canal-side location near Merry Hill shopping, while many also note dated decor, no air conditioning, variable dining quality and occasional late-night noise.

Leisure facilities such as the pool, spa and gym are a welcome bonus, though they can be busy and not adults-only. Cleanliness feedback is mixed, with many clean rooms but several reports of worn bathrooms and missed housekeeping. Parking often incurs a fee, and some guests experienced slow service or early restaurant closing. Best for travellers prioritising facilities and convenience over modern style and absolute quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym are appreciated and generally good, though they can be busy and not exclusive to hotel guests. Parking commonly incurs a fee.

Related guest reviews

8

Rachel

Mar 28, 2024

·

Stayed 1 night

Efficient and friendly check-in (we were early, but no issues - thanks!), very peaceful and comfortable room, and a fab breakfast - would recommend this hotel to anyone needing to stay in the area. There are lots of good restaurants and bars very close by (and the Merry Hill shopping centre), and we had a very good evening meal at the hotel itself (I recommend the steak fajitas, medium rare:)). It is all very reasonably priced (very good value), and we really enjoyed the leisure facilities too - again, friendly and helpful staff - the gym is clean and well-equipped, and the pool/jacuzzi/steam room and sauna are great too. And free parking - what more could you want?! We will definitely be back!

8

Louise

Feb 17, 2024

·

Stayed 1 night

The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy

10

Sarah

Aug 11, 2025

·

Stayed 1 night

We had a lovely meal in the restaurant, Vicky P was fantastic throughout the evening. I was unwell during the stay and needed to book an extra night, staff were kind and so caring asking my husband if I was ok. Will definitely stay again. Pool access was brilliant and included in the price.

10

Gill

Sep 14, 2025

·

Stayed 2 nights

Couldn’t fault anything, rooms are clean and comfortable. Breakfast was amazing everything was cooked perfectly. We visited the spa and it was so relaxing.

4

Steve

Jul 31, 2023

·

Stayed 2 nights

Built in 1993. Not been touched since then. Soundproofing rubbish both from the windows and walls. Clearly hear everything going on. Proper throwback to the 90s. Desperate need of a refurb. Plus point gym very well equip. Spa ok. But full of members so no room to move. Sauna and steam the size of a cupboard (a very small one). Would we stay here again.. not a chance.

8

William

Dec 8, 2023

·

Stayed 1 night

It was a perfectly acceptable hotel, with a good gym, and an ok pool, the staff were all great. The room did not have aircon, but that was not an issue for staying in the winter. for what we paid could not have asked for more.

2

Moosa

Jul 22, 2025

·

Stayed 1 night

Would never go here. A man tried to come into my room at 1:30am and the reception did nothing about it. It’s such an old hotel and dirty

8

Ross

May 31, 2025

·

Stayed 1 night

Was not happy £6 Park per nighr £36 a week on top of Hotel price sadly i will not stop in these Hotel again

10

Jason

Aug 11, 2025

·

Stayed 2 nights

We love our stays at the Copthorne Merry Hill. Rooms are spacious with comfortable beds and it's so convenient for the shopping centre and loads of other amenities. Restaurant serves good food at reasonable prices. The spa is small but an added bonus with hot tub, pool, sauna and steam room. Staff are friendly and helpful - Adam on reception is a star - five star in fact!

10

Michelle

Nov 2, 2024

·

Stayed 1 night

A comfortable night's stay, post Christmas shopping, followed by an early gym and swim session before breakfast.

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Cleanliness

Many reviews note clean rooms, but there are recurring reports of dusty or worn areas and occasional hygiene lapses, including mouldy bathrooms and missed housekeeping.

Related guest reviews

10

Deborah

Nov 22, 2025

·

Stayed 1 night

Room was toasty on a cold day. Clean room. Lovy breakfast.

2

Charlotte

Jun 6, 2023

·

Stayed 1 night

Hotel room was dirty! Used condom on the floor of the room!

6

Laura

Apr 3, 2023

·

Stayed 2 nights

Rust, black mould and hairs in bath. Asked for it to be cleaned twice. Coffee cups dirty on arrival with food in them. These were cleaned on request. Expect a lot more for the price paid. Other than that, staff lovely and good location.

4

Craig

Jul 13, 2025

·

Stayed 2 nights

Unfortunately, the hotel has gone down over the last few years. The decor is outdated, the curtains, carpet and headboard had stains on them. We paid for an upgrade to a club room, but when we got to the room, it was quickly apparent that it was not a club room as most of the extras were missing. We were given another room when we complained, but the only view we had for 2 nights was of the carpark. When we left the door hanger on asking for a refresh, all we got was towels, the tea and coffee and water (we were in the middle of a heatwave) was not refreshed, so we had nothing to drink on the 2nd day of the stay. We decided to have a meal in the restaurant on the second evening. When we went down, we were told it was the bar menu only. After ordering and paying, we sat at our table and I put my hand on the banister. When I took it off, I was covered in dust. We then noticed that most things were covered in dust. Really bad in a restaurant. The starters were great, and my main was great, however my wifes fish was totally overwhelmed with greasy batter and tasted slightly off, and her chips were overcooked, so we sent it back and we were offered a replacement, but she didn't feel like she could eat anything else from there. So that was a waste of money. The staff in the hotel are great, and friendly. I have never written a review before, but felt it important for others to see. The hotel needs major updating and deep cleaning. Sorry, we will not be going back again.

6

Alma

Mar 15, 2025

·

Stayed 1 night

Mould around the air vent in the bathroom, stains on the chair and curtains. Also the curtains wouldn’t close all the way leaving a gap in the middle. It was cheap but not cheerful.

8

Maria

Sep 28, 2025

·

Stayed 1 night

Hayley had done a great job preparing yhe room. It had a fresh smell, very clean comfortable bedding and plenty of freshly laundered towels. The room had plenty of space and the beds were very comfortable. Loved looking out over the canal and watching geese and swans swimming. The staff were exceptionally helpful. From our arrival and letting us know the room was ready earlier than expected, to helping with parking query, and sorting a spare toothbrush for me. Even at after 1am when we returned from a birthday event the staff were polite, wished us a good night and had a smile. Nice range of food choices for breakfast in the morning too that was regularly replenished.

6

Stephen

Jul 5, 2024

·

Stayed 1 night

The room was dusty, clearly not been in use for some time, with a sweet wrapper under the desk and 2 going mouldy Maltearers on the carpet (seen in pic) when I complained about it when checking out ZERO response! NOW! As a customer service trainer in the Hospitality industry, it's all about what happens next when a customer complains about anything, No response is not acceptable, your staff clearly need some training. or have just can't be bothered.

6

Theresa

Jul 16, 2025

·

Stayed 1 night

It was my first stay at this hotel and I wasn’t impressed on entering the room bathroom was dirty and I saw bites on carpet as if staff not vacuuming the room

2

Ashok

Apr 22, 2025

·

Stayed 1 night

First the room was not clean to the standard the shampoo pkts empty were still there when we walk in the room, At night the flys were around!

8

Aisling

Sep 7, 2025

·

Stayed 1 night

Bed was really comfortable, staff was professional and helpful, room was clean

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Rooms

Rooms are often spacious with comfortable beds and some canal views, but decor is dated, there is typically no air conditioning, and noise from events or nearby bars can disturb sleep.

Related guest reviews

6

Anthony

Oct 14, 2025

·

Stayed 2 nights

No Guiness 0% which was disappointing, selection of non alcoholic drinks poor. Room was fine however the noise from the bars opposite was horrendous until 3am!!!

6

Gary

Apr 21, 2024

·

Stayed 1 night

For a relatively new complex, the rooms were internally quiet noisy. You could hear tvs and people talking in the adjacent rooms and pipes banging, water running everytime someone used the bathrooms. Location handy though for bars, restaurants and shoppers

10

Caroline

Oct 11, 2025

·

Stayed 1 night

Wide selection of breakfast. Room is dated but comfortable. I had a great nights sleep.

4

Ross

Sep 6, 2025

·

Stayed 1 night

This Hotels has problem? Were on 1st floor below us was ball room the music was bad till 1.30am go no sleep

10

Marion

Jun 16, 2025

·

Stayed 2 nights

We had a fantastic experience at the Copthorne Merry Hill. Our room was very comfortable with a waterside view and I was delighted to find the en-suite had a bath. The room had Tea and coffee making facilities + biscuits and a fridge containing water and 2 little bars of chocolate; delightful. The staff were really kind, efficient and helpful. Breakfast (buffet style hot and continental) was delicious with continual restocking by staff. We sat outside to eat this morning. We ate in the restaurant one evening and the food was beautifully cooked and presented.

6

Visagan

Jun 6, 2025

·

Stayed 1 night

No a/c

10

Lesley

May 5, 2025

·

Stayed 1 night

We paid extra to over look the canal and we weren't disappointed, amazing view very happy. Definitely recommend.

6

Parminder

Jul 9, 2025

·

Stayed 1 night

Great stay but please note no aircon in rooms

2

Daniel

Sep 3, 2025

·

Stayed 1 night

Very tired looking hotel, over priced. But staff were great. Parking is an extra charge (as if I walked there). Rooms old, beds uncomfortable. On my stay I was moved and upgraded because the power didn't work in my room. First room there was a random spoon in the sink (no big deal) but second room the sink wouldnt drain. There's no AC and the room was hot, the portable unit provided was ineffective. In summary, better value can be found elsewhere where.

6

Lee

May 31, 2025

·

Stayed 1 night

I am a regular visitor to Copthorne Merry Hill due to work commitments. I stay there maybe once per month. I usually try and stay in the club rooms. They are generally good enough, however, and room situated near the elevator doors are simply not good enough. All night long the noise is a nuisanse. Twice i have been relocated. The lifts are operated throughout the night. Not good enough.

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Service

Staff are widely described as friendly and helpful, with proactive assistance and room moves when needed, though some guests reported rudeness, slow responses or poor issue handling.

Related guest reviews

8

Sharon

Oct 31, 2025

·

Stayed 2 nights

Staff are always pleasant and helpful

8

Maria

Oct 15, 2023

·

Stayed 1 night

The room and restaurant were all to the usual high standards but we had a couple of issues with the heating and tv and although we tried ringing reception no one answered so I had to go downstairs to ask for help, and when I said the tv wasn’t working the man said he would send someone up but he went home and didn’t tell anyone so had to ring again and they answered and sent someone up, but it took over 1/2 an hour.

4

Stuart

Nov 22, 2025

·

Stayed 2 nights

Staff a bit rude on check in to my wife who went to check in whilst k wax at work

8

Marco

Aug 10, 2025

·

Stayed 1 night

Lovely stay with great staff

10

Wendy

Oct 13, 2024

·

Stayed 1 night

Staff were extremely friendly and helpful. Hotel is in a convenient position with easy parking

6

Stephen

Jul 5, 2024

·

Stayed 1 night

The room was dusty, clearly not been in use for some time, with a sweet wrapper under the desk and 2 going mouldy Maltearers on the carpet (seen in pic) when I complained about it when checking out ZERO response! NOW! As a customer service trainer in the Hospitality industry, it's all about what happens next when a customer complains about anything, No response is not acceptable, your staff clearly need some training. or have just can't be bothered.

10

Rebekah

Feb 24, 2024

·

Stayed 1 night

Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.

8

David

Oct 14, 2024

·

Stayed 3 nights

We had noisy people above us on our first night, manager moved us to a better room for the rest of our visit at no extra cost and all was good from them on. Food and service was good. Would stay there again.

10

Jason

Aug 11, 2025

·

Stayed 2 nights

We love our stays at the Copthorne Merry Hill. Rooms are spacious with comfortable beds and it's so convenient for the shopping centre and loads of other amenities. Restaurant serves good food at reasonable prices. The spa is small but an added bonus with hot tub, pool, sauna and steam room. Staff are friendly and helpful - Adam on reception is a star - five star in fact!

2

Karl

Apr 26, 2025

·

Stayed 1 night

Was told by Adam on Reception that he didn’t know if they accepted Guide Dogs, he had to be corrected by myself and other receptionist

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Location

Canal-side setting near the Merry Hill shopping centre, bars and restaurants is convenient and walkable, though some guests experienced late-night noise from nearby venues.

Related guest reviews

6

Anthony

Oct 14, 2025

·

Stayed 2 nights

No Guiness 0% which was disappointing, selection of non alcoholic drinks poor. Room was fine however the noise from the bars opposite was horrendous until 3am!!!

10

Dave

Sep 6, 2025

·

Stayed 1 night

Clean and modern hotel. Ideally situated on Dudley canal. Brierley civic hall 10mins walk. Wetherspoons just across the canal bridge.

10

Louise

Aug 18, 2024

·

Stayed 1 night

Hotel situated close to shops and access to canal side bars.

8

Susan

Apr 9, 2025

·

Stayed 1 night

Great place for an overnight stay. Convenient location. Room facing the water was quiet & comfortable, and had a great night's sleep.. Check-in was friendly but rather slow (15 mins) with 2 people ahead of me, even though I'd completed the forms prior to my arrival. Car park is paid (£6) - not free as advertised on the Hotel.com site - this was introduced in January apparently. Generous breakfast although an issue with the toasting machine, but the staff were very helpful in trying to resolve it (although it was still burning one side!). Would definitely stay again if I was working in the area.

8

Derrick

Feb 25, 2024

·

Stayed 1 night

Good hotel, with a restaurant onsite and access to the gym / pool / spa too. Merry Hill shopping centre next door and easy access into Birmingham.

10

Adam

Aug 18, 2024

·

Stayed 2 nights

Great hotel. Great location. Lovely staff

8

Robin

Sep 16, 2023

·

Stayed 1 night

Very good what spoilt it eas the noise coming from outside really bad party goers across the river

8

Srujana

Apr 29, 2025

·

Stayed 2 nights

Everything is excellent, Hotel is quite and comfortable. Rooms are clean. Only thing was the work going at reception area, but that was not loud too. Very near and walkable distance to retail park and has excellent canal walkways.

10

Sharon

Mar 20, 2025

·

Stayed 1 night

Friendly, helpful staff. Very clean room with toiletries included. Short walk from merry hill shopping centre.

10

Sara

Jul 13, 2025

·

Stayed 1 night

Situated alongside a canal with restaurants and bars within walking distance. Shopping centre within walking distance

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Dining

Breakfast and dinners are mixed: many enjoyed tasty meals and generous options, but others reported poor replenishment or inconsistent quality. Service can be slow and the restaurant may stop serving around 9 pm.

Related guest reviews

10

Deborah

Nov 22, 2025

·

Stayed 1 night

Room was toasty on a cold day. Clean room. Lovy breakfast.

8

Diane

Nov 27, 2025

·

Stayed 1 night

Dinner service was poor, slow and wrong meal choice delivered to me and i heard at least 2 other diners with similar problems. The Manager apologised but no offer of a deduction on the bill or a foc drink. Felt like the restaurant had gone back to early post covid days.

6

Jo

Aug 21, 2025

·

Stayed 1 night

This is a tired hotel in need of a revamp. Old fashioned bathroom, flickering lights, hairdryer point nowhere near a mirror etc. The worst part was the breakfast, it is absolutely not worth £15. Served until 9.30 am at 9.am there was no fresh fruit, no bread, old fried eggs and very little bacon.

10

Caroline

Oct 11, 2025

·

Stayed 1 night

Wide selection of breakfast. Room is dated but comfortable. I had a great nights sleep.

10

Sarah

Aug 11, 2025

·

Stayed 1 night

We had a lovely meal in the restaurant, Vicky P was fantastic throughout the evening. I was unwell during the stay and needed to book an extra night, staff were kind and so caring asking my husband if I was ok. Will definitely stay again. Pool access was brilliant and included in the price.

10

Christopher

Jun 19, 2025

·

Stayed 1 night

Fantastic hotel In the restaurant their was an excellent menu including burgers, pizzas, selection of stakes, curry’s I opted for a chicken balti which was presented on silver platter, very tasty. The menu was very well priced, £21 for a ribeye, £17 for curry

8

EMMA

Sep 23, 2025

·

Stayed 1 night

Breakfast was a disaster. Pais £15 and nothing was replenished. No yoghurt, no croissants, no pastries at all. No bran flakes. No muffins. No bowls, coffee machine was empty the other broken. The boiled eggs were old, slimy and rancid tasting. The waitress i pointed this out to was rude and needs to stop calling people sweetheart. Its completely inappropriate.

6

Andrew

Jul 29, 2025

·

Stayed 1 night

For ladies not great for drying hair and getting ready in relation to mirror and lack of chair/shelf (or table). Sink set too far back to make it easy to use. The restaurant menu wasn't great and sadly for a room less than 1/2 full the service was poor. We waited 20 minutes after finishing our main course and HAD TO GET UP AND ASK STAFF FOR A DESSERT MENU!!!!!!!!!

8

Mark

Oct 8, 2025

·

Stayed 2 nights

Was fine overall. Arrived in evening, food had finished at 9. Would be great if catered a little later

6

James

Jul 9, 2023

·

Stayed 1 night

Staff are nice and friendly, rooms are ok. Food has always been a disappointment when I stay. Breakfast wasn’t very good. Only eggs you get are fried ones swimming in oil. Mini Pastries weren’t even very nice and

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Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $147	3 $223	4 $192	5 $73	6 $69	7 $103
8 $68	9 $99	10 $172	11 $175	12 $73	13 $83	14 $131
15 $68	16 $119	17 $203	18 $151	19 $73	20 $79	21 $102
22 $68	23 $120	24 $194	25 $192	26 $72	27 $81	28 $124
29 $77	30 $139

Copthorne Hotel Merry Hill-Dudley

Prices for Copthorne Hotel Merry Hill-Dudley

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed

Standard Room (Waterfront Family Kingbed + Singlebed)

Standard Room, 1 King Bed (Waterfront)

Standard Room, 1 King Bed

Standard Room (Family with King Bed + Single Bed)

Guest reviews of Copthorne Hotel Merry Hill-Dudley

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Copthorne Hotel Merry Hill-Dudley

Considering this hotel for your Brierley Hill trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $180	21 $153	22 $76	23 $76	24 $96
25 $69	26 $89	27 $91	28 $91	29 $101	30 $139	31 $180