Van der Valk hotel Den Haag Wassenaar

The restaurant was a setback, errors in every order. When someone ordered a beer, and it wasn't on stock. The waiter wasn't informed, so you was just left thirsty. Fries for the meal was mostly forgotten. If you order the same meal a different day, it most likely arrived in a different portion size. The food was good and most of the waiters was very nice and polite. One morning there was a big mess in the lobby, from what I guess was drunk night guest. But staff just left the mess be, even though they clearly had the time to just take the worst of the mess.

we checked into our room and while the whole hotel seems new the floor in our bathroom had failed, moving/cracked tiles popping sound as you walked on them grout missing, massive holes on wall from something that had been ripped/removed from the bathroom wall, 2 holes that had been badly filled, reported to front desk on check out showed pictures and video told i would get some goodwill back on our room rate and will get a call from the manager same day!, neither happened chased them on email twice finally offered a room upgrade! no use to use, and not the goodwill towards cost of room, then no response to my final email. as for restaurent food was lovely but charging a 4 year old 4.75 euros for tap water! food was slow out but the mains did taste amazing. my daughter loved their robot servers! breakfast was best we had in 15 days travelling europe. just shame let down on customer service at end

Hotel staff were very helpful

Rebuild hotel , great rooms, good beds, floor heating, good location for drivers

Great room, great service.