Name: Best Western Carlton Suites
Address: 140 State Farm Parkway, Birmingham, Alabama, United States of America, Birmingham, Alabama, US
Price range: $84–$167 per night
Rating: 7.3

What guests think

At Best Western Carlton Suites, travelers describe a convenient base with spacious, often clean rooms and generally friendly staff, but note inconsistent upkeep, from dated fixtures and maintenance problems to cleanliness lapses that sometimes include odors, stains, or pests.

The indoor pool and some facilities draw recurring complaints for being dirty, cold, or occasionally closed, and moving luggage can involve stairs or a long walk to the elevators. Breakfast feedback is divided, ranging from solid hot options to bland selections, crowding, or service missteps. Location earns praise for access to restaurants and highways, while service ranges from welcoming to uneven, with a recurring surprise deposit at check-in. Overall, expect a convenient suite-style stay with quality that varies by room and day.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is frequently described as dirty, cold, or sometimes closed, with occasional towel shortages; the elevator can be slow and luggage access often involves stairs from some entrances.

Related guest reviews

8

Kaylene

Jun 6, 2025

·

Stayed 2 nights

The staff was friendly, the hotel was quiet and safe. The room was nice and comfy. The only issues were the lack of towels in the gym and pool area. The elevator had a few spills that was not cleaned up for several hours. The pool also had a dirt ring around the top. One last thing that was good and bad was the smoke detector went off when showering with the bathroom door open. My wife and I enjoyed a hot shower until the alarm sound in the room causing me to get out and fan the alarm. I also rushe to place clothes on in case the staff came to check on the alarm but no one showed up. Outside of that its a really nice hotel and I enjoyed our 3 day 2 night stay.

4

Leah

Oct 15, 2025

·

Stayed 2 nights

Employees were friendly enough, but the hotel is definitely not handicap accessible. We brought my handicap, mother and struggle to find close parking, and the only elevators were in the middle of the hotel, which made it hard for her to get back-and-forth. The indoor pool was not heated. It was freezing so we couldn’t even swim. The room was subpar, not worth the amount I paid nightly. Beds were super hard and too firm. The door wouldn’t shut without force so we were concerned for our safety. The only thing good was that it was in a convenient location, so there was plenty of food and shopping around to enjoy.

8

Lisa L.

Oct 27, 2023

·

Stayed 6 nights

Close to the RTJ Oxmoor Valley golf courses. Room was very spacious and clean. Hardest part was dealing with luggage to third floor. No easy access to load luggage on elevators, had to carry down 5/6 steps to even load luggage cart which was behind 2 security doors. Overall I would stay there again. Price was right!

6

Chad

May 8, 2025

·

Stayed 1 night

The pool was disgusting, everything else was good.

10

michelle

Apr 17, 2025

·

Stayed 1 night

They let us stay a little longer in the indoor pool since we didn’t get there until late

8

Brooklyn

Jun 7, 2025

·

Stayed 1 night

Hotel was clean but dated, the AC wasn’t on prior to us entering our room and it was probably 90 degrees in the room (it was 91 outside) so it took a long time to cool off enough to be comfortable, I wish the pool had better hours

6

BEVERLY

Jun 21, 2025

·

Stayed 2 nights

We asked for a first floor room or room near the elevator due to a medical condition. We were reserved a room on the 4th floor where we had to walk a long distance to get there. We had to walk down stairs from the parking lot which was not disability accessible. I would not stay here again.

6

RUTHANNE

Feb 4, 2024

·

Stayed 1 night

It was just ok. The breakfast was bad. Everything over cooked and hard to eat. The front desk was not rude but mot friendly either. Have a bad knee and asked if there were carts to unload. Front desk said “yes by the elevator by the side door which is the door you need to use to get to your room.” It had 8 steps that had concrete breaking off to get down to the side door. So the cart really didn’t do a lot of good. Still had to walk door the steps with multiple trips to unload the car. More of a nuisance than really anything bad except my knee hurt the next day while I repeated the process to load the car. Single mom traveling with daughter and her little dog so someone else unloading the car was not an option. Not a place I would recommend for anyone with knee or back issues at least not until they install a ramp. The room was nice though and it was clean and a safe place to sleep.

8

stephanie

Nov 18, 2024

·

Stayed 1 night

They advertise an indoor pool but….. the windows and doors to the outside were broken letting all the cold air in. Water was murky and it looked like no one had vacuumed the pool in a LONG time! Unusable! And there’s no USB plugs in the room to charge your phone!! Rooms otherwise were fine ( except for a filthy microwave, which I never used.) Breakfast was average but for this older hotel I was surprised there were hot options at all! I’d say pay a little more and go to the Drury Inn next door!

8

Tonya

Jun 14, 2025

·

Stayed 1 night

Pool area cloudy. No towels

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Cleanliness

Cleanliness is mixed: while many rooms are reported clean, others cite dirty bathrooms or linens, lingering odors, humidity or mold issues, and recurring reports of roaches.

Related guest reviews

6

Arlisiya

Feb 23, 2025

·

Stayed 2 nights

Room was clean but bathroom was not to my expectations of a hotel, when using the bathroom I noticed blood in certain areas of the bathroom(light switch, walls, outside of tub, door) i don’t know what happened and don’t wish to know but I will definitely book again once they get a better cleaning crew but other than that the service was amazing

6

Laura

May 4, 2025

·

Stayed 1 night

I’ve stayed before and it was excellent. The bathroom was dirty, the floor in the room was sticky. It was not at all maintained. I tried calling the front desk to ask a question and the person who answered said “I don’t know” and hung up. A disappointing experience.

6

Kay

Jun 8, 2025

·

Stayed 1 night

On the surface the place looks nice and then you realize the bathroom is not really clean. The bed frame is all scuffed up. It is generally not in good shape. Cleanliness is not a priority.

4

Natasha

Oct 30, 2023

·

Stayed 2 nights

ROACHES!!!! Found two in my room crawling up the wall. Potato chips and trash under the sofa, small pieces of hair on the shower walls. I seldom write reviews, but beware before you spend your hard earned money here.

4

Marquis

Dec 5, 2024

·

Stayed 1 night

We stayed one night. The front desk clerk ( I forgot his name but he’s an older black man) that was there when we arrived was nice and straight to the point. The room we had had dead roaches in the cabinets, and the walls are thin. You can basically hear everything from other guests. When we were leaving the morning clerk (older white lady) was almost harassing a guest to hurry up and check out. She was at their door basically almost trying to put them out even after the guests told her ok give them time. The manager set at the front desk, heard the exchange, and did nothing. Yea, we won’t be back and don’t recommend

10

Anna

Jun 30, 2025

·

Stayed 1 night

Room and hotel clean, nice room and extremely friendly front desk lady! We enjoyed our stay!

2

Karen

Jul 29, 2023

·

Stayed 2 nights

We had to check out as soon as we got in the room, there were roaches on the ceiling and on the room door. Then the staff acted as thiugh were wrong. No apology dor our inconvenience

4

Katie

Mar 28, 2024

·

Stayed 1 night

Don’t let the pictures fool you. This place is a dump. Run down, dirty, there’s cracks in all the tiles in the bathroom. The tub was dirty and stained, the AC barely worked, we got towels sent up and two of them had stains which I hope were rust. They offer complimentary coffee which was barely ever full or cold when it was there. Most of the outlets in our room didn’t work. And the staff was awful.

2

Rose

Jun 10, 2024

·

Stayed 1 night

two of our lights in our room did not work, the bathroom wasn't extremely clean, and for the price the room could be more updated.

4

Marenda

Mar 17, 2025

·

Stayed 1 night

There was spider in the bathroom in the ceiling. The paint was pilling in the bathroom ceilling by the vent The bathroom is extremely small. The toilet had old urine on the back toilet by the seat cover. You didn't see it until you let the seat cover down. The clerk was not really friendly at check in. The hard wood floors was loud when you walked on it. The suite bedroom doesn't even have a door to separate the rooms.

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Rooms

Rooms are generally spacious with suite-style layouts, but guests report hard mattresses, noise from halls or adjacent areas, and maintenance issues such as broken fixtures, doors, or furniture.

Related guest reviews

6

Lori

May 9, 2023

·

Stayed 1 night

Disappointing… the bathtub had an icky stain and the drain was disassembled into three pieces… water did not get hot enough. Noisy! Not enough insulation… We could hear hallway noise while we tried to sleep.

10

Natalie

Aug 7, 2024

·

Stayed 4 nights

Stayed here a few nights while visiting a family member at UAB. Rooms had a small apartment feel to them. I liked the layout/flow.

10

Katie

Aug 2, 2024

·

Stayed 1 night

Very spacious room; breakfast was great

8

Johanna

Jan 3, 2024

·

Stayed 1 night

Room was ok. It was a little beat up, couch was broken, desk chair was broken, and could have been cleaner. Staff was nice. Probably will stay at the Drury next door next time

2

Brian N Kristy

Jun 8, 2025

·

Stayed 2 nights

We were placed in a room on the 1st floor. Above our room was the workout room. Literally the ceiling was falling into the floor from the beating and banging on the floor above us. We wanted our money back ($400) and left the hotel.

8

Antonio

Jul 17, 2023

·

Stayed 1 night

Would of been perfect if the door handle wasn’t broken or if the shower door handle wasn’t missing a bolt and falling off, we arrived kind of late so didn’t even bother trying to get another room

4

Leah

Oct 15, 2025

·

Stayed 2 nights

Employees were friendly enough, but the hotel is definitely not handicap accessible. We brought my handicap, mother and struggle to find close parking, and the only elevators were in the middle of the hotel, which made it hard for her to get back-and-forth. The indoor pool was not heated. It was freezing so we couldn’t even swim. The room was subpar, not worth the amount I paid nightly. Beds were super hard and too firm. The door wouldn’t shut without force so we were concerned for our safety. The only thing good was that it was in a convenient location, so there was plenty of food and shopping around to enjoy.

8

Tiffanni

May 19, 2024

·

Stayed 1 night

The hotel room was spacious worked well for baseball tournament stay

8

William

Mar 4, 2024

·

Stayed 1 night

Good accommodations for the price. The King Room was large - essentially a mini-suite. Bed was comfortable and the room was clean and quiet - my primary concerns for basic travel. Pet friendly was a plus. It's nothing fancy, but for a simple overnight stay in Birmingham, it more than fits the bill.

6

Martha

Sep 29, 2025

·

Stayed 1 night

Everything about this facility / service was average (at best) Not altogether negative but nothing to write home about or to share with others. A/C was noisy -renovations to bathroom area was sub-par. Breakfast was complete with powdered eggs and little choices of fresh fruit for oats or yogurt.

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Service

Staff are often friendly and helpful, yet experiences vary, with reports of rudeness or slow response, unmet room requests, and unexpected deposits at check-in.

Related guest reviews

10

Angelica

Jul 10, 2025

·

Stayed 1 night

The staff was awesome... didn't like the fact that i surprised with a security deposit, the beds in the room wasn't what i booked

10

Cindy

May 3, 2023

·

Stayed 1 night

The property was very clean, the rooms were awesome I was a bit surprised since it was an older hotel. They were very helpful with our check in and the complimentary breakfast was great. We will choose them again when in Birmingham

10

Meleana

Aug 2, 2025

·

Stayed 1 night

The gentleman at the front desk was very helpful. We had booked a room but last minute decided to come a day earlier and they were able to accommodate us with a great room and price.

6

BEVERLY

Jun 21, 2025

·

Stayed 2 nights

We asked for a first floor room or room near the elevator due to a medical condition. We were reserved a room on the 4th floor where we had to walk a long distance to get there. We had to walk down stairs from the parking lot which was not disability accessible. I would not stay here again.

4

Mike

Jun 8, 2025

·

Stayed 1 night

There were hookers in the parking lot when we arrived. High on drugs. The rooms microwave waa disgusting. Tried to eat the breakfast but at 9 he was putting it away, ignoring me when I asked if we could just grab a few things before he threw it away. He was rude. Why treat customers like that?

10

Michael

Oct 31, 2024

·

Stayed 3 nights

Staff was friendly and very helpful.

10

pat

Oct 7, 2023

·

Stayed 1 night

Front desk person was SUPER efficient and knowledgeable

8

Denisha

Jul 18, 2025

·

Stayed 1 night

Front desk has good customer service and a welcoming atmosphere

4

Pam

Jan 14, 2023

·

Stayed 1 night

We had the worst experience EVER at this hotel. If we hadn’t booked and prepaid (they refused to refund) we would have left. It was just a quick stop to sleep enroute to elsewhere. We were charged an extra $100 at check-in and the desk clerk was rude and refused to come to the room with us to verify condition and told us no one would be available to verify condition at checkout “and if you don’t pay the deposit you won’t get refunded for the room charges”. Room had many areas that were damaged at checkin (we took a video at checkin and as we were leaving) and the bedding was stained. We will avoid all Best Western Hotels going forward.

6

CHANTAL

Jun 15, 2025

·

Stayed 1 night

Room was nice, beds good and water hot. They had coffee and hot chocolate available 24 hour. Staff was very nice. A/C not as good. Also, had $100 deposit that did not know about. Had a sign to read as was checking in. But, already committed to staying. If was listed but I didn’t read then my fault.

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Location

Convenient to the interstate, downtown, and plenty of dining and shopping, and several guests felt safe; however, access can be busy and some found long walks and steps inconvenient for those with mobility needs.

Related guest reviews

10

John

Oct 14, 2023

·

Stayed 1 night

Easy to find on our way douth

8

KaSondra

May 6, 2024

·

Stayed 2 nights

Clean. Quiet. I love that I have quick access to stores and restaurants. Very close to the interstate. Perfect location for what I needed.

10

M Frank

Oct 5, 2024

·

Stayed 1 night

Grest place for staying and convenice to downtown Birmingham.

10

Timothy

Jul 6, 2025

·

Stayed 2 nights

Prime location for everything you need

8

Season

Mar 30, 2024

·

Stayed 1 night

This hotel is conveniently located. There are a lot of options for dining. The hotel was nice but a few things could be updated. The rooms are large with a separate sitting room and small kitchenette. Hotel staff seemed nice.

6

BEVERLY

Jun 21, 2025

·

Stayed 2 nights

We asked for a first floor room or room near the elevator due to a medical condition. We were reserved a room on the 4th floor where we had to walk a long distance to get there. We had to walk down stairs from the parking lot which was not disability accessible. I would not stay here again.

6

RUTHANNE

Feb 4, 2024

·

Stayed 1 night

It was just ok. The breakfast was bad. Everything over cooked and hard to eat. The front desk was not rude but mot friendly either. Have a bad knee and asked if there were carts to unload. Front desk said “yes by the elevator by the side door which is the door you need to use to get to your room.” It had 8 steps that had concrete breaking off to get down to the side door. So the cart really didn’t do a lot of good. Still had to walk door the steps with multiple trips to unload the car. More of a nuisance than really anything bad except my knee hurt the next day while I repeated the process to load the car. Single mom traveling with daughter and her little dog so someone else unloading the car was not an option. Not a place I would recommend for anyone with knee or back issues at least not until they install a ramp. The room was nice though and it was clean and a safe place to sleep.

10

Jenna

Mar 27, 2024

·

Stayed 1 night

Great front desk staff. The pool was so crowded, as was the breakfast area. The hotel was off of 2 intersection lights that took so long to get through

10

John

Apr 25, 2025

·

Stayed 1 night

Didn't quite like access to the hotel a bit busy. But that's no one's fault otherwise ok

10

Constance

Jul 19, 2023

·

Stayed 2 nights

This is my kids favorite place to stay when going to Children’s of AL. The pool is indoors, the rooms are spacious and it’s close to a lot of stuff without being in the congested middle city. Only about a 15 min drive to the hospital.

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Dining

Breakfast feedback is inconsistent: some praise a hot, satisfying spread, while others call it bland or poor, with limited selection, overcooked items, crowding, or service issues.

Related guest reviews

10

Terry

Jun 18, 2024

·

Stayed 3 nights

Interior well maintained.Contenital Breakfast alsome selection.

10

Katie

Aug 2, 2024

·

Stayed 1 night

Very spacious room; breakfast was great

10

Kimberly

Nov 15, 2024

·

Stayed 6 nights

Nice hotel rooms were good size and the breakfast was a real breakfast not just waffles and cereal

10

Andrew

Jul 1, 2023

·

Stayed 1 night

We arrived late and just stayed the night on our way to Florida then out early the next morning. The room was clean, nice and looked great. Breakfast was awesome. We will definitely stay here in the future plus it was way cheaper than the hotels next door.

8

Scott R

Oct 10, 2025

·

Stayed 3 nights

Parking good Breakfast pretty blah

6

donna

Mar 17, 2024

·

Stayed 1 night

Old hotel, bathroom door didnt close, burn marks on tub, not worth yhe price i paid, breakfast is garbage, all processed food

6

Martha

Sep 29, 2025

·

Stayed 1 night

Everything about this facility / service was average (at best) Not altogether negative but nothing to write home about or to share with others. A/C was noisy -renovations to bathroom area was sub-par. Breakfast was complete with powdered eggs and little choices of fresh fruit for oats or yogurt.

10

danita

Jun 7, 2024

·

Stayed 1 night

This was a pretty good place to stay. Clean, good breakfast, kind people.

2

Wesley

Mar 30, 2024

·

Stayed 1 night

Bad smell in second floor. Delaminating floor in the room. Electrical outlets by the vanity didn’t work Quality of breakfast very poor Guest were struggling with the waffle maker and the stuff was just looking and never assist

6

Stephanie

Feb 9, 2025

·

Breakfast wasn’t that good and it wasn’t enough selection. The airconditioning unit WAS VERY LOUD throughout the night.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$102
March	$101
April	$94
May	$94
June	$86
July	$90
September	$88
October	$115
November	$88
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $89	15 $84	16 $86	17 $90	18 $105	19 $105
20 $86	21 $84	22 $90	23 $90	24 $90	25 $141	26 $141
27 $90	28 $90	29 $91	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $117	3 $114
4 $90	5 $90	6 $90	7 $91	8 $90	9 $167	10
11 $121	12 $84	13 $90	14 $89	15 $90	16 $137	17 $133
18 $91	19 $91	20 $96	21 $93	22 $90	23 $152	24 $152
25 $90	26 $93	27 $93	28 $93	29 $93	30 $159	31 $159

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave

Suite, 2 Double Beds, Refrigerator & Microwave

Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave

Suite, Multiple Beds (Shower Only)

Suite, 2 Queen Beds, Refrigerator & Microwave (Shower Only)

Suite, Multiple Beds, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Carlton Suites

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Prices for upcoming dates