Name: Spark by Hilton Rochester University Area
Address: 797 E. Henrietta Rd, Rochester, New York, United States of America, Rochester, New York, US
Price range: $108–$383 per night
Rating: 8

What guests think

At Spark by Hilton Rochester University Area, travellers highlight friendly staff and budget-friendly, basic rooms, while feedback is mixed on cleanliness and maintenance, and many note a very simple continental breakfast and facilities that feel limited or unavailable.

Location is convenient for the University of Rochester, RIT, the airport, highways, and nearby restaurants. Overall, expect a simple, no-frills base that prioritizes value and convenience over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: the pool is frequently closed or not available as advertised, and the small gym is minimal. Guests appreciated free parking, lobby coffee/tea, and on-site EV charging.

Related guest reviews

10

Michelle

Apr 16, 2025

·

Stayed 1 night

The suite was spacious and very comfortable. No microwave in the suite and no pool. Only cold options for breakfast, except the bagels. Customer service was wonderful. The mini fridge was too small, no freezer compartment but staff were extremely accommodating for us. Of course I would stay again. Comfy suite. Thanks Sparks

8

Claude

May 28, 2023

·

Stayed 4 nights

Wonderful breakfast , lovely indoor pool , very friendly and helpful staff .

4

Phyllis

Jan 8, 2024

·

Stayed 1 night

The pool and fitness areas were closed. Having a pool was a huge factor in my choosing this hotel. Very disappointed for that. The breakfast advertised on website turned out to be only bagels and a few muffins and yogurt which was not restocked. Again, a big factor for choosing this location very disappointing.

2

Taylor

Feb 11, 2024

·

Stayed 1 night

Booked under the assumption there was a pool due to advertising on hotels website and Expedia, however, pool was closed and had been closed since December. Staff was rude about it and stated it was said on the website but when showed proof of it not being stated just shrugged shoulders. Hotel roomed smelled not fresh, and elevator made creaking and load noises. Will never go back to this place, did not even stay the night but was still charged full price and was not even offered partial refund for the false advertising.

10

Stacy J.

Feb 25, 2024

·

Stayed 1 night

Very pleasant staff. Enjoyed stay. A lot of places to shop eat and explore. Only disappointment was the pool was closed.

10

Loretta

Aug 7, 2023

·

Stayed 1 night

It was one of best out of 4 we have stayed in.other then bed being hard and had dip in the middle.and bathroom wasnt handicap ready.tub to low and toilet to low and close to getting toilet paper.pool and workout was good but never seen the spa

10

Lynne

Oct 13, 2024

·

Stayed 2 nights

Vanessa at the front desk was very helpful and friendly. Breakfast was good. Our room was a good size. We liked the relaxed atmosphere of the hotel. We booked the hotel because we need the EV charger. We will stay there again.

10

Patrick

Feb 29, 2024

·

Stayed 1 night

free Parking, easy in and out large rooms and very clean

8

Charlie

Jul 21, 2025

·

Stayed 1 night

When I looked up the property it showed that it had a pool. There was no pool.

10

Taylor

Mar 15, 2023

·

Stayed 2 nights

Hotel employees were great. Room was clean. Convenient location. Pool was a blast.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many found rooms tidy, but recurring reports cite musty odors, mold, hair or stains, and bathrooms or tubs not properly cleaned.

Related guest reviews

10

Cynthia

Oct 9, 2025

·

Stayed 1 night

Friendly staff, clean and safe.

10

Elizabeth

Aug 1, 2025

·

Stayed 1 night

Very clean

2

Adam

Jul 28, 2025

·

Stayed 3 nights

Room wasnt the cleanest

8

Sulay

May 24, 2024

·

Stayed 1 night

Showers needed a deep clean, there were hairs in the floor and tub had soap scum.

6

Candace

Oct 30, 2023

·

Stayed 1 night

The bathtub was not clean.

6

Jeanette

Sep 14, 2025

·

Stayed 2 nights

The room was smelly with a musty odor. Not crazy about the bathroom set-up, but as we were only staying for 2 nights, it was ok. The manager was excellent, but check-out was not. Waited 10 minutes for someone to come to the front desk, and they never showed up.

8

Edward

Aug 5, 2024

·

Stayed 1 night

We were only there one night. The staff were friendly and helpful. With that said our room was not the cleanest hotel room I have stayed in, and the floors gave off a distinct odor-as if they were not cleaned or cleaned via the use of a dirty mop.

4

Jaimie

Jul 18, 2023

·

Stayed 1 night

Our bathroom did not look like it had been cleaned. There was hair (that was not ours) on the floor and around the toilet, as well as in the bathtub.

4

Amy

Mar 22, 2025

·

Stayed 1 night

When I arrived someone was in their car in the parking lot smoking weed. My room was ready and I went and dropped my things and then headed to dinner. When I came back the same person was in their car in a different parking space doing the same thing. My room was an accessible King. The sheets had stains on them. There was a dead fly on the window and another dead bug by the sink. The accessible shower didn’t have a curtain. The knob was broken so getting hot water was a challenge. The heater made noises as if there were parts rattling around inside.

2

Justina

Nov 5, 2025

·

Stayed 1 night

Our room was full of black mold and we were not offered compensation yet just $25. We are going to call the health department. I was not feeling well and very nauseous. We showed the staff photos. Not sure what will happen. I picked a hilton property bc they are suppose to be the best of the best. The mold was just one issue that we found in the room. We have many photos and Video. We are very dissatisfied.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple with comfortable beds and adequate layouts; suites offer more space. Some guests reported thin walls or noisy HVAC and dated, spartan decor.

Related guest reviews

8

Elizabeth

May 22, 2024

·

Stayed 1 night

Air conditioner was very noisy - vibration. Lamp on right side of bed was not working. Had to plug in desk light. Bathroom drain had a smell. Coffee was excellent and breakfast was easy to access. Service was excellent.

6

Nicole

Jun 13, 2025

·

Stayed 1 night

The room was great! But the pull out couch was so uncomfortable and very thin. Could feel every single spring in that mattress. Plus there was a huge blue paint stain on the coushin. The beds were comfortable and the bathroom was clean. The room said it could sleep seven. But it could barely sleep 5 bc of the pull out matress

6

Amanda Jo

Apr 6, 2025

·

Stayed 3 nights

This was a place to shower and sleep - overall just okay. The front lobby spelled like wet dog. The fridge in our room did not work. The space was very dated and small. Other than that, it was fine.

6

Carina

May 26, 2025

·

Stayed 1 night

Breakfast was ok, parking easy, quiet room, comfy bed

8

Elizabeth

May 7, 2023

·

Stayed 1 night

The bathroom door in our room did not shut all the way - it was to bid for the frame. The breakfast was great!

6

Matthew

Aug 27, 2023

·

Stayed 2 nights

The room was small and dated, TV service was poor and the bathroom setup was frustrating with the light outside/behind a door, tiny window. We asked for a late checkout and housekeeping banged on the door early (VERY loudly, startling me awake even with a DND sign hanging on the door).

6

Jim

Oct 7, 2025

·

Stayed 1 night

Very comfortable room. Checkin was a bit difficult to understand and very direct. Room needs minor maintenance. Light bulbs replaced and door weather stripping could use repair.

10

Jennifer

Sep 18, 2025

·

Stayed 2 nights

Friendly staff, very comfortable beds, quiet. I'll be back

2

Nitin

May 2, 2025

·

Stayed 1 night

We were given a room with unbearable smell,

10

Dragus

Jul 11, 2025

·

Stayed 3 nights

Great place to stay only thing is the walls are thin so you hear every movement if you are trying to rest.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, accommodating, and helpful at check-in and throughout stays. However, reports of slow or disorganized check-in, poor follow-up, or occasional rudeness appear across reviews.

Related guest reviews

10

Jeannie

Jun 4, 2025

·

Stayed 1 night

Staff were all friendly and informative with questions I had. Clean rooms.

2

Alisha

Feb 10, 2024

·

Stayed 1 night

Most rude and disrespectful late night front desk person of all my experiences in hotel stays of my whole life yet! I had unexpected visitors come late night and no one had been disruptive nor rude and certainly hadn't made a disturbance! Even as I only had the last come rudely and loudly banging upon my door to rudely snap her neck and fingers while speaking as if I were her disappointing child that's done something again disappointing to her. I had not done anything for this treatment as immediate as my opening the door to address this knocking while included as I was to see the front desks reason coming to my door and to inform them of my status with what ever might be needed to inform of things. Never received a phonecall seeing as the phone was never hooked up to the wall just set beside the bed with the image of it up and running but it wasn't plugged into wherever the hidden wall unit for the phone was to hook it up. So this banging on the door and rude lady unjustly ... This is not a place anyone should stay

4

Stephanie Hui Ching

Aug 13, 2025

·

Stayed 2 nights

Check in very slow..almost an hr. Staff tried to compe sate by late check out but manager refuse to honor.

2

Anita

Jan 2, 2024

·

Stayed 1 night

I would like a full refund for my reservation. I arrived at the hotel and they could not find my reservation that I booked in December and paid for. They said because my reservation was not with their new name, there was no reservation for me. I was not the only person who had this problem, the concierge said we were the third person who had this issue (one being my Brother) and that there was nothing that could be done for me. I went to a different hotel for the night as I would of had to pay AGAIN to book a room and at a much higher rate. Im annoyed and want a full refund for my reservation.

6

Rebeca

Jul 27, 2025

·

Stayed 1 night

We stayed at this hotel after a 10-hour drive from North Carolina, hoping to get some much-needed rest. Unfortunately, around 5 a.m., the fire alarm went off unexpectedly. It was loud and disruptive, and no one from the hotel staff followed up—no call, no explanation, and no one checked in to see if everything was okay. My husband and I were startled and couldn’t get back to sleep, so we ended up getting dressed and leaving early. It was a disappointing end to what we hoped would be a restful stay.

10

jennie

Apr 17, 2025

·

Stayed 1 night

Great stay, welcoming staff

10

César A

Feb 3, 2025

·

Stayed 1 night

Great service and very friendly staff !

10

Catherine

Mar 26, 2023

·

Stayed 1 night

Thank you Nick!!!!! He was so welcoming and friendly.

10

Brent

Aug 26, 2025

·

Stayed 1 night

Emily at the front desk was pleasant and helpful

2

Joshua

Jan 21, 2024

·

Stayed 1 night

They did nkt have our information in there new computer systems for there buyout. So we could not check in. Showed them my email and confirmation number, but still nothing because we were not in there system. Had to find another hotel in the area last minute. NOT HAPPY WHAT SO EVER!!!

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Location

Convenient for the University of Rochester, RIT, the airport, and highway access, with restaurants close by. Many described the setting as quiet and practical for short stays.

Related guest reviews

8

Debbie

Mar 6, 2025

·

Stayed 1 night

It was convenient, a good restaurant next door. Clean but not fancy. Staff was great.

8

Philippe

Aug 12, 2024

·

Stayed 1 night

Excellent location for overnight stay during college drop-off. Very close to UofR River Campus and College Town. Also convenient to highways, Walmart and Target. Vanessa was very helpful at check-in and thereafter.

8

Paul

Mar 9, 2025

·

Stayed 1 night

Property is a notch higher in class than we expected, so close to the highway.

10

James

Jun 17, 2024

·

Stayed 1 night

It was a good hotel with friendly staff. This hotel is affordable and close to the airport.

8

Le

Aug 28, 2025

·

Stayed 2 nights

We stayed there for 2 nights. It is near to RIT. Many dinning options around it.

10

John

Jan 11, 2025

·

Stayed 1 night

Clean and great location

10

Melissa

Apr 28, 2025

·

Stayed 1 night

Only stayed one night while visiting my daughter at local university. From checkin to checkout out the staff was extremely friendly and personable. Room was very clean and the beds comfortable. I didnt partake of the continental breakfast, but I'm sure it wouldve been as good as other reviews suggested. The lobby coffee/tea area was stocked with ample selections and clean. Very centrally located to wherever I needed to go. Quiet spot off of main roads. This place is definitely on my list of places to stay while visiting Rochester.

10

Thomas

Sep 11, 2023

·

Stayed 1 night

It’s a great spot if you are visiting for a day or two or more in a very convenient and quiet spot

10

Debbie

Jun 13, 2025

·

Stayed 1 night

Love that there is a a restaurant right next door

10

Milene

May 25, 2025

·

Stayed 3 nights

Nice hotel and less than 10 minutes from the University of Rochester, River Campus.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a simple continental offering (bagels, cereal, yogurt, pastries); some appreciated it, while many found it limited and wanted hot options or better variety.

Related guest reviews

8

John

Aug 4, 2025

·

Stayed 1 night

Spark is very basic, good as a cheap way to stay a single night with the family on a budget. Everything was clean and well kept. My only complaints are the breakfast was maybe a little too basic with limited space in that area, and we got a suite but it did not have its own microwave.

4

Susan

Apr 28, 2025

·

Stayed 1 night

Breakfast is a joke They call it a bagel but it’s a few stale items and a bowl Of oranges The coffee is some of the worst I’ve ever had The room had an odd smell and the hall way stink of pot

10

Jennifer

Mar 17, 2025

·

Stayed 1 night

Room was clean and the bed was comfortable. Only complaint was the lack of food options… perhaps another bread option besides bagels. Great otherwise.

8

Jeffrey

May 12, 2024

·

Stayed 2 nights

It was nice enough. The breakfast is very meager.

6

Daniel

Aug 13, 2025

·

Stayed 1 night

The staff were great and friendly. The room wasn't the cleanest but adequate for a one night stay. The beds and room were fine, but the bathroom could have been cleaner. The breakfast was lacking. Many places I have stayed have a hot breakfast, but this one was a true continental breakfast with pastries, fruit, juice, and cereal. This was the most expensive hotel we stayed at in our trip, but it was arguably the worst. I have certainly stayed in worse places, but I felt the quality should have been higher given the price.

8

Eric

Jul 31, 2025

·

Stayed 1 night

Good breakfast provisions.

8

Max

Feb 3, 2025

·

Stayed 2 nights

Spark is an efficiency type hotel that has been made over IKEA style. Easy in, easy out. The staff was friendly and took pride in being present with guests. The included breakfast —bagels, cereals, hard boiled eggs and yogurt — is fine and convenient. Coffee bar in the lobby is nice. The “how is your stay going” texts are well intentioned and I suppose make it easy to contact the staff if needed. There are no descent restaurants in walking distance, though there many good eating options in Rochester within a 10 minute drive. There is a Costco down the street, which is nice fir fueling up, and shopping (we are Costco fans).

8

Laura

Mar 7, 2024

·

Stayed 2 nights

Good location. Great staff. Excellent breakfast

6

Michelle

Aug 26, 2023

·

Stayed 1 night

7am breakfast...sign on the juice machine for NO ORANGE JUICE, NO APPLE JUICE, NO CRANBERY JUICE, NO LEMONADE. There were no cold drinks available at all. No regular sugar put out. Coffee empty by 7:20. Not refilled 20 minutes later. Bananas are so brown they may as well be black. I have pictures. Hot food empty ...20 minutes waiting for replenishment

10

Erica

Dec 15, 2025

·

Stayed 1 night

I was pleasantly surprised by the breakfast spread!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$93
February	$93
March	$107
April	$115
May	$147
June	$147
July	$122
August	$154
September	$140
October	$142
November	$121
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $148	16 $143	17 $176	18 $306	19 $186
20 $126	21 $113	22 $125	23 $124	24 $122	25 $131	26 $156
27 $115	28 $120	29 $121	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $233	2	3
4 $122	5 $108	6 $116	7 $109	8 $109	9	10 $196
11 $118	12 $108	13 $109	14 $108	15 $173	16	17 $383
18 $158	19 $110	20 $108	21 $115	22 $108	23 $177	24 $149
25 $108	26 $108	27 $108	28 $108	29 $137	30 $146	31 $159

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Queen Beds

Suite, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Spark by Hilton Rochester University Area

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Prices for upcoming dates