When I booked on hotel.com I had a choice of don’t pay anything now OR pay $37 and you have a choice of 1) free parking (which parking was free) 2) $10 breakfast instead of $20/day or 3) a surprise. I choose to opt out and not pay anything until I got to the hotel. Now the tv wasn’t working well, took hours to get clean towel after the workers had them on their carts and had no where to dry our towels in the bathroom. My daughter was part of a dance function so the hotel was very busy. The bathroom on main floor, the toilet seat was broken. The change room for the dancer, the outlets had no power and the hotel knew about it but didn’t get it fixed. Upon check-in, I was told to use the coupon for breakfast and get $10 off/pers. Upon check out I was being charged $10/pers/day for breakfast. We only used 1 day worth. The lady said that was part of the deal. I was being automatically charge $10/pers/day to my room. So in a way I was being forced to eat at the hotel. After debating I received the moneys worth of the coupons not used. In my opinion that’s not a deal at all if I gave to pay $37 to receive a discount. That’s not how it works.
When I booked on hotel.com I had a choice of don’t pay anything now OR pay $37 and you have a choice of 1) free parking (which parking was free) 2) $10 breakfast instead of $20/day or 3) a surprise. I choose to opt out and not pay anything until I got to the hotel. Now the tv wasn’t working well, took hours to get clean towel after the workers had them on their carts and had no where to dry our towels in the bathroom. My daughter was part of a dance function so the hotel was very busy. The bathroom on main floor, the toilet seat was broken. The change room for the dancer, the outlets had no power and the hotel knew about it but didn’t get it fixed. Upon check-in, I was told to use the coupon for breakfast and get $10 off/pers. Upon check out I was being charged $10/pers/day for breakfast. We only used 1 day worth. The lady said that was part of the deal. I was being automatically charge $10/pers/day to my room. So in a way I was being forced to eat at the hotel. After debating I received the moneys worth of the coupons not used. In my opinion that’s not a deal at all if I gave to pay $37 to receive a discount. That’s not how it works.