Name: Hôtel de l'Ecluse
Address: Rue De L'ecluse 24, Neuchatel, Switzerland, Neuchatel, Canton of Neuchatel, Switzerland
Rating: 8.53

Guest reviews

8.5

Fabulous

Based on 800 verified reviews

Facilities

8.6

Cleanliness

8.7

Rooms

8.1

Service

8.4

Location

7.9

Dining

6.8

Who stays here?

Business

36%

Couple

35%

Family

10%

Group

4%

Solo

12%

10

Nicholas

Feb 26, 2026

·

Stayed 2 nights

The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again.

8

Kenneth

Nov 1, 2025

·

Stayed 2 nights

Room was clean. Friendly staff

8

Tsuiyueh

Sep 30, 2025

·

Stayed 1 night

good!

2

E. Michael

Jul 17, 2022

·

Stayed 6 nights

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.

6

Dominik

Oct 3, 2025

·

Stayed 2 nights

Hôtel très moyen

Translate

Rue De L'ecluse 24, Neuchatel, Switzerland

Location

A stay at Hotel de l'Ecluse places you in the heart of Neuchatel, steps from Chateau de Neuchâtel and 4 minutes by foot from Prison Tower. This hotel is 15.2 mi (24.4 km) from Lac de Morat and 0.2 mi (0.3 km) from Galerie Quint-Essences.

Prison Tower(0.2 miles)

Galerie Quint-Essences(0.2 miles)

Chateau de Neuchâtel(0.3 miles)

Theatre du Passage(0.3 miles)

Place Pury(0.3 miles)

Trans Swiss Trail(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Electric car charging stations are also provided.

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately CHF 18 per person.

Pets are allowed, with a maximum of two pets per room. A fee of CHF 25 per pet, per day applies, while service animals are exempt from fees.

Check-in is from 3:00 PM until 10:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additionally, elevators are available for ease of movement.

The hotel is centrally located in Neuchatel, just steps from Chateau de Neuchâtel and 4 minutes on foot from Prison Tower. Other nearby attractions include Galerie Quint-Essences and Theatre du Passage, both within a 0.5 km radius.

Children are welcome at the property, and kids under the age of 18 can stay for free.

Cribs are available for a fee of CHF 40 per day, and rollaway beds can be provided for CHF 40 per night. Advance request or confirmation is required for both options.

Hôtel de l'Ecluse

Amenities

Property description