Name: Hilton Garden Inn Chesapeake/Greenbrier
Address: 1565 Crossways Blvd, Greenbrier East, Chesapeake, Virginia, United States of America, Chesapeake, Chesapeake City County, US
Price range: $118–$237 per night
Rating: 7.6

What guests think

Reviews of Hilton Garden Inn Chesapeake/Greenbrier highlight friendly, accommodating staff and spacious rooms, but also note ongoing renovations, dated furnishings in places, and facility limitations like a closed indoor pool, intermittent restaurant/bar service, and occasional maintenance issues.

Cleanliness feedback is mixed, with some guests praising spotless spaces while others report stained carpets, bathroom issues, and odors. The location is convenient to the interstate and area dining, and many describe stays as quiet and safe. Overall, it’s a practical choice for a short, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have limited amenities; the indoor pool is closed and parts of the property, including the front desk area, have been under construction. Guests also report limited or closed restaurant/bar service and occasional outages like nonworking ice machines.

Related guest reviews

10

Robert

Jan 28, 2024

·

Stayed 2 nights

The property was under construction but the property was being managed properly.

6

Melissa

Jul 27, 2025

·

Stayed 2 nights

Tv was small. Requested towels and it took them over an hour. I personally had to go back down and request towels. Ice machine was not working. For the price it was not worth it n

8

Lisa

Mar 15, 2025

·

Stayed 2 nights

Customer service was wonderful great people. Got there the refrigerator did not work. The door had to be adjusted and fixed because it did not close properly. And would have been nice when I booked the space to let us know there was construction being done other than that, it was fine

8

Amy

Apr 27, 2025

·

Stayed 1 night

The hotel over all is a good hotel. Although a little misleading as a there is no indoor pool apparently it has not been available for over three years and they are turning it into a conference. There is no restaurant open as web clearly shows. Plans were to stay here & our child swim in the indoor pool, eat dinner within the hotel, only to find out there is a limited menu with wings and flatbread pizza. There was offered beer in a bottle but limited kinds at $6 ea. The breakfast was excellent. The offered beverages were watered down Apple juice, decent cranberry juice or good orange juice. I was shocked no water offered. The espresso coffee machine was broken which was a bummer.

4

ALAN

Jun 17, 2023

·

Stayed 5 nights

Staff was very good ! Very Disappointed Pool closed, bar closed Sunday & Monday, Restaurant closed Sunday & Monday, None of this was posted on the website. No tissues in my room until I asked for them. Shade broken very run down facility. I booked through Expedia and They would not my Hilton Honors membership. I chose Hilton but the next time I may think twice. The best experience was with the Bartender Sandra. She was very friendly and accommodating she also helped with local information. I am especially disappointed with the Hilton Honors situation, I f I stay at a Hilton Facility I should be able to get the points. Room 323 call me for details if you like.

10

Anton

Mar 13, 2025

·

Stayed 1 night

It seems like they are doing some work in a hotel and updating the rooms looks great. Makes a huge difference from the last time I stayed.

10

Frank

Jun 11, 2025

·

Stayed 2 nights

Good stay ,Stay there once before but they was doing construction and it came out good .

10

William

Apr 2, 2025

·

Stayed 1 night

Under construction.

6

Delia

Apr 6, 2024

·

Stayed 1 night

While it wasn’t a terrible stay I won’t book with them again. The hotel is very outdated. I booked with them because it says they have an indoor pool and hot tub but they were under reconstruction. Breakfast was supposed to be included but it was an additional fee and the system they used for how to sit/order/retrieve food was confusing for everyone in the dining area. The shower ran cold before I was done with a 10 minute shower. The staff were friendly and the bed was comfy.

6

Steve

Jul 24, 2025

·

Stayed 1 night

Generic hotel, front desk is under construction, ice machine didn’t work, hallways were hot and stuffy felt like no AC was on, only 1 towel in bathroom, bed was uncomfortable

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms very clean or spotless, while others reported stained carpets, musty or urine odors, dirty bathrooms, and thin or dingy linens. Hallway cleanliness and some wear were also noted.

Related guest reviews

6

Cheryl

Aug 28, 2024

·

Stayed 4 nights

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back again. Rates were high for such a room in such poor condition.

10

Kyra

May 31, 2025

·

Stayed 2 nights

Great stay, friendly staff, clean room

6

Cheryl

Aug 29, 2024

·

Stayed 4 nights

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back

10

Madison

Jun 27, 2025

·

Stayed 2 nights

The hotel was clean & cool & the staff were so nice !

2

Randy

Mar 10, 2025

·

Stayed 1 night

When booked we didn't know the property was being renovated. Was given a room on the forth floor, where they were sanding the hall walls and painting. We requested a different room and was given room 225. We were late for a retirement dinner and just placed our luggage in the room and left. Upon returning we found the heat didn't work and the bathroom was filthy, pubic hairs from the previous occupancy were left. I have always used Hilton properties but now feel I'll be using Marriott.

2

Tyeisha

Jan 1, 2024

·

Stayed 1 night

The linen was dingy, the room was not clean thoroughly . Carpet dirty and outdated. The fridge had stains in it.. Doors and walls had dirty stains. I left I couldn’t sleep there at all!!

4

Rodney

Oct 2, 2025

·

Stayed 2 nights

The first room I was assigned had a large wet area on the carpet between the bed and the dresser under the TV. When I touched it and smelled it, it smelled like urine. I believe someone may have had a pet in that room that urinated on the carpet. And the cleaning crew didn't even catch it. I notified the front desk and they moved me to another room. When I got in that room the room was clean and the bed was made but all four pillows were stack haphazzardly in the chair with no pillow cases on them. I notified the front desk and they said they'd get me some pillow cases. I went out to dinner and returned around 9pm and the pillow cases were still not in the room. Finally around 9:30 the front desk clerk came up to my room with 4 pillow cases which I put on the pillows myself. I will never stay at this hotel again nor will I recommend this particular location to any of my family and friends who frequently visit Chesapeake, VA.

10

W

Apr 26, 2025

·

Stayed 2 nights

I thoroughly enjoyed my 2 day stay at Hilton Gardens. The room was spacious, clean and renovated. The decor was modern. I enjoyed everything about the hotel. The 2 bottles of complimentary water was a nice gift. If I could suggest anything else to make the stay even more rewarding, it would be to include a free , hot breakfast and add a swimming pool.

4

Shawna

Jul 1, 2023

·

Stayed 3 nights

Hotel was outdated. Showers had missing tile, mildew on shower curtains and rust stains on tub. Room only had 2 towels. We asked for extra towels and were told they did not have any more. Would not recommend.

10

Ann

Sep 19, 2024

·

Stayed 1 night

While the property is dated, the carpet old and stained and furniture has some wear, the room was spotlessly clean and quiet. It had a walk-in shower but was not very accessible to me husband with COPD as he had to walk quite a distance to get to the room. Appreciatively a staff member helped him. Upon departure we exited through an outside door next to the room. Would like to have been able to enter that door initially. Not everyone disabled is in a wheelchair.

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Rooms

Rooms are often spacious and generally comfortable, with some renovated spaces. However, many mention dated decor, worn or sagging furniture, small TVs, and occasional comfort issues like an uncomfortable bed or noise from a barking dog.

Related guest reviews

6

Cheryl

Aug 28, 2024

·

Stayed 4 nights

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back again. Rates were high for such a room in such poor condition.

6

Cheryl

Aug 29, 2024

·

Stayed 4 nights

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back

6

Melissa

Jul 27, 2025

·

Stayed 2 nights

Tv was small. Requested towels and it took them over an hour. I personally had to go back down and request towels. Ice machine was not working. For the price it was not worth it n

6

Terry

Sep 26, 2024

·

Stayed 1 night

Ok for one night but furniture was worn & carpet is about at its life duration.

10

Russell

Nov 15, 2024

·

Stayed 1 night

The rooms were soacious and very clean. The service from the staff was excellent. Everyone was polite and ready to assist you.

10

leona

Apr 7, 2025

·

Stayed 1 night

The room was very spacious.

10

W

Apr 26, 2025

·

Stayed 2 nights

I thoroughly enjoyed my 2 day stay at Hilton Gardens. The room was spacious, clean and renovated. The decor was modern. I enjoyed everything about the hotel. The 2 bottles of complimentary water was a nice gift. If I could suggest anything else to make the stay even more rewarding, it would be to include a free , hot breakfast and add a swimming pool.

8

Bryant

May 11, 2025

·

Stayed 1 night

A dog was barking for a while but the manger Bryan address the issue

6

Thomas

May 17, 2025

·

Stayed 1 night

Not what you would expect from a Hilton brand hotel. Room was ok. Tv was small and from the 1990s. Bed was not very comfortable for us.

10

Ann

Sep 19, 2024

·

Stayed 1 night

While the property is dated, the carpet old and stained and furniture has some wear, the room was spotlessly clean and quiet. It had a walk-in shower but was not very accessible to me husband with COPD as he had to walk quite a distance to get to the room. Appreciatively a staff member helped him. Upon departure we exited through an outside door next to the room. Would like to have been able to enter that door initially. Not everyone disabled is in a wheelchair.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating, and attentive, with specific staff shout-outs. A few guests experienced lapses such as slow towel delivery, an unstaffed desk at times, and unresolved requests.

Related guest reviews

4

Lea

May 29, 2024

·

Stayed 1 night

I ordered a rollaway in the king suite for 5 people. They didn't give us one and the manager Ashley never called us as promised. I paid for the roll away and never got an adjustment. Feels like stealing.

8

Leslie

May 30, 2025

·

Stayed 1 night

It was a nice decent property. The young lady Anika at the front desk was amazing with assisting with my requests. I would go back again.

2

Kelvin

Aug 8, 2025

·

Stayed 2 nights

Rude staff member

8

Angie

Aug 29, 2024

·

Stayed 3 nights

Great hospitality! Staff very attentive to guest needs.

6

Melissa

Jul 27, 2025

·

Stayed 2 nights

Tv was small. Requested towels and it took them over an hour. I personally had to go back down and request towels. Ice machine was not working. For the price it was not worth it n

10

Marlene

Jun 2, 2024

·

Stayed 2 nights

I truly appreciated the warm and kind hospitality that was extended each time I entered and exited the hotel. The staff in all areas were extremely friendly and professional.

10

David

Aug 24, 2025

·

Stayed 1 night

Quick trip on our way to the beach. Very friendly staff. Would stay here again.

10

Martha

Jun 15, 2025

·

Stayed 2 nights

The front desk personnel were very accommodating and friendly! I would definitely choose this hotel again!

10

Casey

Jun 8, 2025

·

Stayed 1 night

Brian provided the best customer service I’ve had at a hotel in a long time. From calling him earlier in the week down the check in. He was kind, offered suggestions of where to eat in the area, and was very professional and informative.

8

Kimberly

Mar 25, 2024

·

Stayed 1 night

Staff members were friendly and helpful. Our room was clean and comfortable. Would definitely stay again.

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Location

Location is convenient to the interstate and area attractions, with many describing stays as quiet and safe. Some wished for more dining options immediately nearby.

Related guest reviews

10

Deborah

Mar 6, 2024

·

Stayed 1 night

Safe and quiet

10

Mary E

Feb 27, 2023

·

Stayed 2 nights

Great stay, quiet location. My second stay, will stay again!

6

Steven

Jul 4, 2023

·

Stayed 2 nights

It was at a god location

10

Roddrick

May 31, 2024

·

Stayed 1 night

I wish there were more restaurant options on this exit.

8

Denise

Aug 27, 2023

·

Stayed 1 night

Clean and quiet. Near Virginia Beach

10

Herbert

Apr 24, 2023

·

Stayed 2 nights

Great property with the ease of access to everything the area has to offer.

10

Charles

Aug 5, 2025

·

Stayed 1 night

Great stay and convenient to interstate and restaurants.

10

Prentiss

Jul 17, 2025

·

Stayed 1 night

The hotel was very relaxing and convenient

10

Mary

Nov 11, 2023

·

Stayed 5 nights

Liked the location, the friendliness, and the over all convenience and closeness to anything I could possibly need, and MORE!!!!!

10

James

Aug 30, 2023

·

Stayed 4 nights

Have stayed at the Garden Inn several times over the years. I would absolutely return as business and family needs dictate. I love the staff and amenities. Reasonably priced, very clean, centrally located. Slightly concerned about lobby roof leakage which produced possible slip/fall conditions. That said, the wet areas were clearly designated with warning signs and major efforts were made to mitigate inconveniences . Highly recommended!!!

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is rated good by some, but it often carries an extra charge and the ordering/seating process confused several guests. On-site dining is limited, with the restaurant/bar closed on some days, a very small menu, and occasional beverage machine issues.

Related guest reviews

4

Rita

Sep 9, 2025

·

Stayed 2 nights

What i didn't like was no bar of hand soap in the bathroom no safe in the room no wall mirror they had water in the room that they was charging $ 3.00 a bottle i got a six pack of water from the dollar stoe for $ 1.25 no one was never at the front desk food was dry out looking. It was not worth the money they changed will next recommend anybody to stay there very disappointed.

6

Joseph

May 26, 2025

·

Stayed 2 nights

14.99 for a continental breakfast buffet???? No!

8

Amy

Apr 27, 2025

·

Stayed 1 night

The hotel over all is a good hotel. Although a little misleading as a there is no indoor pool apparently it has not been available for over three years and they are turning it into a conference. There is no restaurant open as web clearly shows. Plans were to stay here & our child swim in the indoor pool, eat dinner within the hotel, only to find out there is a limited menu with wings and flatbread pizza. There was offered beer in a bottle but limited kinds at $6 ea. The breakfast was excellent. The offered beverages were watered down Apple juice, decent cranberry juice or good orange juice. I was shocked no water offered. The espresso coffee machine was broken which was a bummer.

4

ALAN

Jun 17, 2023

·

Stayed 5 nights

Staff was very good ! Very Disappointed Pool closed, bar closed Sunday & Monday, Restaurant closed Sunday & Monday, None of this was posted on the website. No tissues in my room until I asked for them. Shade broken very run down facility. I booked through Expedia and They would not my Hilton Honors membership. I chose Hilton but the next time I may think twice. The best experience was with the Bartender Sandra. She was very friendly and accommodating she also helped with local information. I am especially disappointed with the Hilton Honors situation, I f I stay at a Hilton Facility I should be able to get the points. Room 323 call me for details if you like.

10

W

Apr 26, 2025

·

Stayed 2 nights

I thoroughly enjoyed my 2 day stay at Hilton Gardens. The room was spacious, clean and renovated. The decor was modern. I enjoyed everything about the hotel. The 2 bottles of complimentary water was a nice gift. If I could suggest anything else to make the stay even more rewarding, it would be to include a free , hot breakfast and add a swimming pool.

6

Delia

Apr 6, 2024

·

Stayed 1 night

While it wasn’t a terrible stay I won’t book with them again. The hotel is very outdated. I booked with them because it says they have an indoor pool and hot tub but they were under reconstruction. Breakfast was supposed to be included but it was an additional fee and the system they used for how to sit/order/retrieve food was confusing for everyone in the dining area. The shower ran cold before I was done with a 10 minute shower. The staff were friendly and the bed was comfy.

10

William

Jun 13, 2025

·

Stayed 1 night

Easy check in. Clean, safe, and the breakfast was really good!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$108
March	$131
April	$143
May	$162
June	$191
July	$210
August	$193
September	$149
October	$156
November	$136
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $211	17 $189	18 $218	19 $201
20 $161	21 $156	22 $184	23 $193	24 $165	25 $209	26
27 $138	28 $148	29 $148	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $157	3 $157
4 $130	5 $148	6 $201	7 $187	8 $193	9 $237	10 $236
11 $139	12 $163	13 $167	14 $140	15 $118	16 $158	17 $149
18 $139	19 $149	20 $151	21 $149	22 $148	23 $191	24 $212
25 $130	26 $179	27 $192	28 $173	29 $143	30 $153	31 $148

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Handicap Accessible 1 Bedroom King Suite with Roll-In Showither

Handicap Accessible Double with Shower Tub

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Handicap Accessible Double with Roll-In Showither

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Chesapeake/Greenbrier

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