Name: DoubleTree by Hilton Dallas - Richardson
Address: 1981 N Central Expy, Richardson, Texas, United States of America, Richardson, Texas, US
Price range: $86–$180 per night
Rating: 8.3

What guests think

At DoubleTree by Hilton Dallas - Richardson, travelers frequently praise friendly, welcoming staff, a convenient location near highways and dining, and solid value, while recurring complaints focus on weak air-conditioning, dated areas, and spotty maintenance.

Facilities get mixed feedback: some like the lobby bar and parking, but others note hot or broken elevators, spotty ice machines, a pool needing attention, and that in-room microwaves are not standard (often a lobby unit or for a fee). Rooms are often spacious and comfortable with good views, yet many report AC that does not cool well, some hallway noise, and an overall dated feel. Breakfast is often not included and can feel pricey with mixed quality, while cleanliness, though frequently praised, shows occasional lapses like stained linens and worn carpets. Expect a convenient stay with warm service, but variable room comfort and aging facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mixed feedback on facilities. Guests like the lobby bar and parking, but report hot or broken elevators, unreliable ice machines, a pool that is sometimes unclean or closed, and that in-room microwaves are not standard (often only a lobby unit or for a fee).

Related guest reviews

6

Denia

Aug 1, 2024

·

Stayed 3 nights

Nice hotel, but the view we had was terrible. It was The inside of the hotel. Couldn’t even have our curtains open to get some sunlight in the room. That was a huge bummer. The pool area was disgusting. It was trash EVERYWHERE. You can tell it’s not attended to often.

8

Lanita

Apr 20, 2024

·

Stayed 3 nights

The pool wasn’t clean and there was no microwave in the room, but other then those little issues the hotel is a wonderful place to stay.

8

Jillian

Jun 26, 2024

·

Stayed 2 nights

The room and bathroom were very clean which is why I paid the money to stay here. The pool area was awful. It was unlocked behind the building so anyone could use it and clearly people had. All chairs but one were broken. There were no tables or umbrellas, no plants. Trash, shoes and clothes were lying all around the pool area. The other weird thing was that the thermostat in our room reset itself in the middle of the night. So we would lower the temp before bed then wake up hot in the middle of the night because the temp was back up. Overall, the hotel wasn’t bad. A clean room with comfy beds is my biggest concern and that was met. I thought the beds and pillows were nice, husband thought they were not. Super convenient location for UT- Dallas so will likely stay again.

8

Samantha

Aug 29, 2025

·

Stayed 1 night

The elevators needs a little love.

6

Diny

Dec 15, 2024

·

Stayed 1 night

A/C wasn’t working properly.. I’ve machine wasn’t working

8

Joseph

Jun 10, 2025

·

Stayed 1 night

Good hotel, a little out of date feel when you walk in lobby like holiday inn from the 80’s. Front desk service so-so, room comfortable and decent amount of space. Packed for wedding for weekend so parking was a challenge.

6

Rebecca

Jun 2, 2025

·

Stayed 3 nights

The pool was nice, however the air conditioner noise made conversation difficult. Towels were hit or miss. Our handicap access room was nice however the room was not near the elevator. The ice machine only worked on a couple of floors, again additional navigation for ice for the room. The safe was not working but the property engineer repaired it.

10

Lynn

Jul 14, 2025

·

Stayed 1 night

Our room was quiet, clean, and spacious, and the bar downstairs was great!

8

Yusuf

Sep 23, 2024

·

Stayed 3 nights

The location of the property was convenient. The rooms were modern and comfortable. We stayed on the 12th floor with a great view, that was nice. The room temperature was great especially coming in from 100 degree weather. The elevators were extremely hot. The bed and pillows provided good sleep. There wasn't a microwave in the room, had to go very far to heat up food. The pool area needed some cleaning attention. The cost for the breakfast was high and didn't taste well but the coffee was free.

8

Brian

Mar 10, 2023

·

Stayed 1 night

No free wi-fi making it impossible to check other dining options and there were limited for food at the hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness receives frequent praise. Still, several reviews note inconsistencies such as stained or unclean linens, lingering odors, and worn or dirty carpets.

Related guest reviews

4

Elizabeth

Feb 3, 2025

·

Stayed 1 night

Dirty room

2

SANTANNA

Mar 10, 2024

·

Stayed 2 nights

Bedding on both beds were nasty. Hotel offered new bedding and new room but no guarantee that it would be clean. Towels were dirty. Walls were dirty. Chairs stained. Bathroom had hair every where. Staff was not nice or very accommodating

6

Riasat

Sep 10, 2025

·

Stayed 1 night

there was garbage left behind from the previous guest, I guess. The glass in the bar are in the bathroom. I don’t know where was supposed to be, but it was at the foot of the couch. Definitely not where I was supposed to be. So what else wasn’t attended to?

10

Michelle

Nov 30, 2025

·

Stayed 2 nights

My room was spotless and staff was amazing!

2

William

Jun 27, 2024

·

Stayed 1 night

Couldn’t easily get a good got shower, sheets were dirty. Found bloodstains on the underside of the sheets, stains on the bath towels, and the AC didn’t work in my room. Wouldn’t go back.

4

Rahul

Jun 5, 2023

·

Stayed 3 nights

The first room we got had stains and hairs on the sheets. Second room we got towels had hairs. Very gross. Didn’t expect this from Hilton brand hotel. Very disappointed

8

Erin

Jul 11, 2024

·

Stayed 1 night

Huge hotel. In need of some deep cleaning in the rooms. Walls, door's, ceiling and furniture were dirty. The pool was ok but full of bugs even after we cleaned it ourselves. Good location close to a lot of restaurants. Better to eat outside than their menu for the price.

10

Saurabh

May 19, 2025

·

Stayed 1 night

Spacious rooms and clean

10

Katie Lucille

Jan 6, 2025

·

Stayed 3 nights

The hotel met our high expectations of cleanliness, with friendly staff and a nice facility.

10

Andrei

Aug 17, 2025

·

Stayed 1 night

The room is very clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with some nice views. However, many guests report AC that does not cool well, dated decor or lighting, noise from hallways, and some interior rooms with windows facing the lobby.

Related guest reviews

2

April

Feb 12, 2025

·

Stayed 1 night

The AC did not work inside of the hotel room and I sweated the whole night even when turning the air down to 60 degrees. Absolutely no air came out of the vents.

6

Kelly

Apr 1, 2024

·

Stayed 1 night

The property is older but seems pretty clean. The room we were given was on the third floor on the even number side of the hall. Apparently, all of these rooms on the lower floors have windows that overlook the large, dark lobby. These are the only windows in the room. So if you don't want a cave-like experience then be sure you get a room on the other side of the hall or on a much higher floor. We were only staying overnight and leaving early in the AM so I didnt bother to request a change but that would have been a deal breaker had we been staying longer.

2

mustafa

Jun 9, 2025

·

Stayed 1 night

Beds are terrible. No e of us got a good sleep. Restroom door is a sliding door and cannot be closed fully..all lights are white, no yellow light. Very bad overall

8

Debra

Aug 28, 2025

·

Stayed 1 night

I arrived late at night and the lady working. The front desk was extremely friendly. The only complaint I would have is that in the room even though I turned the air down it never got cold in there, which made it difficult to sleep.

8

Troy

Aug 22, 2025

·

Stayed 1 night

Hotel is in nice location, easy in easy out. Breakfast is a littl pricey but good. People are friendly. My only complaint is my room never got cold enough. Was set to 60 but never got that cold or even close. Ended sleeping on top of the blankets.

6

Erica

Aug 8, 2025

·

Stayed 1 night

Bed was super hard AC didn’t cool the room…. Peeling paint in bathroom and bedroom

6

Rob

Jun 13, 2024

·

Stayed 1 night

Two of the three lamps did not work. Very low water pressure for the shower. It took over 3 hours for the room to cool off.

10

Gary

Oct 5, 2025

·

Stayed 1 night

Very clean and spacious room. Excellent 10th floor view of Richardson and Dallas. Great reception desk receptionists.

4

Israel

Aug 20, 2025

·

Stayed 1 night

The room was stale. Old. Not enough lights. Unfunctional power outlets. No paper or pen. Issues with connecting to the internet since it was unsecured.

8

Margaret

May 7, 2024

·

Stayed 4 nights

Clean and comfortable. Bed and pillows were really comfortable. Stayed 4 nights and housekeeping cleaned each night. Hotel has a restaurant but there are plenty of options within walking distance. Potbelly Sandwich restaurant and a Starbucks share the hotel parking lot. Only con was the lack of sound insulation. I could hear the next room and people walking and talking in the hallway. After waking up the first night to what sounded like people talking in my room (was next door), I wore headphones to sleep the next three nights.

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Service

Staff are widely described as friendly, welcoming, and helpful with quick check-in. Some guests also report understaffing, slow or unresponsive assistance, occasional rudeness, and mix-ups with room assignments or requests.

Related guest reviews

4

yasaman

Jun 10, 2024

·

Stayed 1 night

The housekeepings were making noise at 6 am, they’ve started to clean rooms very early and were noisy. There was no toothpaste in the room and nobody answered our calls neither to housekeeping, room service, or the front desk.

10

Alicia

Jul 11, 2025

·

Stayed 1 night

The staff was very polite and welcoming.

10

Gwenzetta

Jul 15, 2024

·

Stayed 2 nights

First I checked and was given a room that belonged to someone else. Thank goodness, I didn’t walk in on something that I would never forget. I know mistakes happen, but that doesn’t need to ever happen again. However, this is one of our go to hotels when we’re in town, and it’s comfortable and nice.

10

Shreeharsha

Jun 26, 2025

·

Stayed 2 nights

I did a late check in after 12 at mid night. I’ve called the hotel reception and informed that I will be late. They have said, I can come anytime I want and thanks for letting us know. They were very co-operative and helpful. Check-in process was also very quick and smooth. Nice experience.

10

john

Nov 12, 2025

·

Stayed 1 night

Great staff. Very helpful

2

arjan

Jun 10, 2024

·

Stayed 2 nights

We asked for Towels for about 3 days to get some dry towels, they said just go and we'll get them right up, we eventually ended up not able to take showers for 3 days

4

George

Mar 14, 2025

·

Stayed 1 night

This Double Tree location has seen better days. I have stayed at this location multiple times over the last four years, and it has always been great until yesterday. When I arrived, I was greeted by the staff, and I identified that I was a Hilton honors member, but I was not given water or the customary cookies. Then, when I went to my room, though comfortable, the carpet had sags and pulls in it, the bed looked like it was 20 years old, both the old shower head and the new one that was sistered to it leaked and were cracked, and the tub had an awful patch job over a hole in it. Finally, when I returned after dinner, I stopped by the front desk and asked for an extra pillow for my wife and me; I was told, no problem, housekeeping will bring it to you. The pillows never showed, nor did I receive a call or a knock telling me they didn't have any extra pillows—deplorable service.

2

Matthew

Jul 12, 2025

·

Stayed 1 night

The staff was rude and sketchy from the time I checked in. I asked for a higher floor but was told the room I booked was available on floors 3 on down. There was banging coming from the walls in all directions, doors slamming throughout the night, people yelling, etc. I finally woke up around 7am to go talk to staff and I expressed my concerns and bad experience but was ignored.

10

PHENIECE

Jun 19, 2024

·

Stayed 2 nights

Awesome room, location and customer service

2

chris

May 15, 2025

·

Stayed 2 nights

We walked down the hall to our room, it looked like a hospital hallway except dirty and dingy. I've stayed at many double trees before, this is the first time I've ever walked out the hotel and changed hotels. They had music playing in the halls that was just as loud in your room. Which you could also hear everyone on the entire floor in your room also, including the dogs barking in the rooms. If you are hunting clean or quiet, this is definitely not your place. When we walked out, we turned our keys in ( at night, a day early) they asked if we were leaving. I told them yes, they had no questions including asking about our stay, just have a good night and got back to talking to their friends they had hanging out at the desk.

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AI-generated summary based on recent guest reviews

Location

Convenient for driving, near major highways, UTD, and many restaurants. A few guests mention busy traffic or tricky access.

Related guest reviews

8

Mark

Sep 9, 2024

·

Stayed 1 night

Location was busy, and hard to get to.

8

AMAR

Mar 13, 2023

·

Stayed 1 night

Good location

10

Henri

Jul 13, 2025

·

Stayed 1 night

Great property close to plano

10

Stanley

Jul 6, 2025

·

Stayed 2 nights

Location right off the freeway was key to my experience

10

Kanuni

Sep 3, 2024

·

Stayed 3 nights

Great location!

10

Brian

Dec 24, 2024

·

Stayed 4 nights

Close to a lot of food options in the area

8

William

Jul 7, 2025

·

Stayed 2 nights

Great location. Good price for stay.

10

Jay

Dec 16, 2023

·

Stayed 3 nights

Very nice property conveniently located to many fine restaurants for quick dining. Quiet room and lots of parking.

8

Denise

Feb 19, 2025

·

Stayed 2 nights

The room was nice and clean and the staff was very accommodating. The hotel is conveniently located right off of a main highway with plenty of eateries and dining options nearby.

8

jeremiah

May 19, 2024

·

Stayed 3 nights

Definitely a great location, right off the freeway and easy to find and park.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often not included and can feel expensive, with quality ranging from good to disappointing; bar hours can be limited. Some guests enjoyed certain dishes and the signature warm cookies, but overall food experiences are inconsistent.

Related guest reviews

4

David

May 30, 2024

·

Stayed 3 nights

Breakfast included was not an option this time. In room amenities listed a microwave. When i went to heat up oatmeal the next morning, there was no microwave in the room. The lady at the desk said it was "moved" to the lobby, 8 floors below, where there was 1 microwave. Later, when i asked another person at the front desk, she said they still have them, but you have to ask for them which makes no sense because you dont have to ask for other items listed as in-room--tv, fridge...bed. Also, some other guests had them. My suspicion is 3rd party bookings without breakfast option are sent to rooms without microwaves. I had stayed there for years, and the microwave only went missing when they changed breakfast availability to 3rd parties like hotels.com. i do not trust the listed amenities. I will not stay at this hotel again.

6

Carlin

Oct 19, 2025

·

Stayed 1 night

It was nice ,I was under the impression there was free breakfast,didn’t know it was $19 until the morning of

6

Sonya

Jun 12, 2025

·

Stayed 1 night

Check in was good. Bed was too soft with a body outline in the mattress. Bathroom was clean and towels were clean. My biggest complaint is the breakfast, over cooked, hard, and cold hash browns. Eggs were watery and sausage had a weird flavor. For $20 per plate, I would have expected better quality food. We had 5 people eating. This was nothing but an over priced continental breakfast. A pure scam…

8

Juan

Jun 7, 2024

·

Stayed 3 nights

Nice property. Good breakfast buffet. Nice and attentive staff. Overall very good stay and would recommend.

8

Ashley

Apr 25, 2025

·

Stayed 1 night

Stayed for one day. Quick check in. Easy service. The kitchen allowed me to order with 10 minutes to spare until closing. I didn’t care for the chicken meal with veggies I ordered (can’t recall the name.) The wings were delish! Loveddddd the shower!! Good n hot how I like it. Complementary toiletries smelled nice.

8

Cossion

Aug 3, 2025

·

Stayed 3 nights

Everything was great, just wished the bar had better hours

8

Troy

Aug 22, 2025

·

Stayed 1 night

Hotel is in nice location, easy in easy out. Breakfast is a littl pricey but good. People are friendly. My only complaint is my room never got cold enough. Was set to 60 but never got that cold or even close. Ended sleeping on top of the blankets.

8

Yusuf

Sep 23, 2024

·

Stayed 3 nights

The location of the property was convenient. The rooms were modern and comfortable. We stayed on the 12th floor with a great view, that was nice. The room temperature was great especially coming in from 100 degree weather. The elevators were extremely hot. The bed and pillows provided good sleep. There wasn't a microwave in the room, had to go very far to heat up food. The pool area needed some cleaning attention. The cost for the breakfast was high and didn't taste well but the coffee was free.

8

Lisa

Jun 24, 2024

·

Stayed 4 nights

I like that check in was easy & you provide those delicious warm cookies. The room was clean and cool on auto AC, so no adjustment needed. The staff was very pleasant and accommodated our needs. We loved the breakfast options & there was a $14.95 fee NOT free but you can charge it to the room. I highly recommend exploring the shoppoing square across the highway as there is a tasty Peach Cobbler Factory store.

8

Jerry

Nov 10, 2024

·

Stayed 2 nights

I stay at this hotel quiet a bit. But it has been a little bit since I stayed last time. The staff is always friendly, the bar is great. I usually give this hotel 5 stars across the board. But this stay I was disappointed in the food at the bar. I always order the Champagne Chicken, and it has been great in the past but I was sad to see the quality go down, drastically. It just did not taste right even with a good cut of chicken. Maybe not the same chef there anymore?? And the mashed potatos tasted and looked instant. For $100 for two to eat you expect quality food, but this fell so short. So disappointed as this dish has been fantastic in the past. The rooms are still nice, the bed is comfortable and they fixed the tv problem I dealt with every other stay. I will continue to stay here but I will not be eating the food anymore. And so many restaurants within walking distance.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$81
February	$85
March	$98
April	$104
May	$93
June	$124
July	$99
August	$87
September	$93
October	$102
November	$83
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $96	10 $95	11 $107	12 $106
13 $86	14 $101	15 $129	16 $119	17 $101	18 $95	19 $98
20 $86	21 $106	22 $115	23 $115	24 $100	25 $93	26 $95
27 $86	28 $102	29 $107	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $97	3 $97
4 $87	5 $102	6 $106	7 $106	8 $104	9 $173	10 $180
11 $97	12 $112	13 $107	14 $107	15 $102	16 $101	17 $101
18 $98	19 $102	20 $111	21 $111	22 $101	23 $102	24 $102
25 $89	26 $102	27 $107	28 $107	29 $102	30 $106	31 $106

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Monthly average prices

About this property

Location

Guest reviews

Very good

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What guests think

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