Ship and Castle Hotel

The staff were welcoming and allowed us to check-in early. Unfortunately, the bar and restaurant were closed and only breakfast available, which was very disappointing. The rooms were decorated and cleaned to a good standard, although we both found the mattress too firm.

Location is the best spot view of the sea front. Hotel staffs are professionally friendly, has a very good & healthy environment, well kept, clean & tidy room & dog friendly. Our puppy ‘ a long coat Chihuahua, has great fun during our stay.

The hotel was great with a fantastic sea view, staff were friendly and helpful. I read the description of the hotel which said parking available (for a fee) but on arrival found it was a nearby council carpark. I took my old soft top car and was disappointed to leave it overnight outside and vulnerable. It would have been helpful if the car park arrangement was clearer

A lovely friendly hotel right on the harbour. Very dog friendly. Not 5 star but certainly a lovely place to stay with your furry friend.

Spent one night only, everything was fine. Parking was public quay-side carpark, less than 50meters away, which required an 8am top-up.

The Ship & Castle have a very welcoming team who looked after us very well. It’s right opposite the quayside, with temporary parking opposite the entrance Laos for unloading your luggage and then just a few minutes walk from the main car park. Lovely restaurant & bar views over the waterside! Our room had a spacious fitted bathroom and it was very well decorated and clean. The room itself a twin was a little snug, but had all we required. We would have preferred a better view as we were facing over the back of the hotel, but given all the amenities are so close by and the lift right next door to our room which we required we were satisfied enough. You can request a sea view and even a terrace off your room. The local area is truly unspoilt and great for a daily or evening stroll. The local presidents were all friendly and there is a fish and chip bar for takeaway which is extremely good only a few yards away. We enjoyed relaxing both inside and outside on the terrace at the pub around the corner, called The Rising Sun. Great place if you have a dog also! If you wanted a quiet place for a family picnic, there are steps beside the tourist information located in the main car park. Above the steps is a green area with picnic table and waste bin and a great view of the sea and bay beyond. At the top end of the car park is an excellent play park for children. There is an arcade of shops/art Glry You can take the St Mawes Ferry down the picturesque Fal river to Falmouth.

Good location on the sea front. No onsite parking but public car park nearby

Good location on seafront updated clean room. The only downside was no parking within the hotel but a carpark just up the road .

Had a meal in the restaurant, which overlooks the harbour. Great setting, food and service were good. Certainly revisit if I'm ever that way again.

What a find! We had a beautiful sea view room with terrace overlooking the harbour it was stunning

My room was well furnished and recently decorated. The rest of the hotel was distinctly shabby. There was no telephone in the bedroom and no information about hotel sevices like wifi. On one day my room was not serviced despite me being out for twelve hours and hanging the right sign on the door. Breakfasts were expensive and of very poor quality. There was no parking at the hotel.

The bathroom was not cleaned upon our arrival, and we found a tea bag in the toilet, indicating that it hadn't been checked by the staff. We checked in around 9:30 pm, but despite the late hour, the room was still not cleaned. The shower drained poorly, and there was no hot water in the morning, forcing us to take ice-cold showers. While the male receptionist at night addressed the issues with the toilet, the lady at the reception in the morning was dismissive and didn't even listen to our concerns about the bathroom. On a positive note, the hotel is conveniently close to the harbor. However, parking is outside and costs around 8 pounds per night.

We booked a 2 night stay, with our daughter in order to be at a close friend's funeral service and wake. The hotel is ideally located to appreciate the view across the water, and to watch the comings and goings in the bay. The staff were really friendly, helpful and knowledgeable. The public areas and therooms are lovely and clean. Parts of the hotel are ready for being refurbishment (which is about to take place) but it would be a shame if the whole project loses all of the period atmosphere of the present building. The bar was comfortable and the barman (owner/manager??) was very personable and amusing. In fact, all of the staff made us feel really welcome and were encouraging us to return after the refurbishment has been completed.

Moth infested and filthy room Night staff member was wonderful Beautiful setting Hotel has massive potential, just in desperate need of renovation

Reasonably priced but it was only a small single room but clean and comfortable

80£ for a night; terribly dirty carpet, room felt like a storage room, almost no shower running water, spider net hanging down the roof, dirty kettle. Paid 26£ extra for breakfast for two - medium variety with no cheese and ham. Staff distant and moody. Worst stay ever!

We ordered a superior sea facing room. It was definitely sea facing, but no way was it superior. Small bed, filthy window sills and someone's dirty pants on the floor. Breakfast was plentiful but like school dinners. I suppose if you get a cheal hotel in St Mawes you get what you pay for!

Unique views from the bar and dining room Lovely location, clean and great staff, good breakfast. Room and corridors tired, someone had put a fist through bathroom door with a poor repare. We also looked out onto a window in an adjacent building. Room nothing like the standard double picture advertised. Also did not appreciate housekeeping shouting down the corridor at 7.30am.

We upgraded to what should have been a superior sea-view. 😬 A sea-view we did get room 208 but it most certainly wasn’t a superior. The room had a funny smell likened to a wet babies nappy. We pulled out the bed to see if there was anything behind as that’s where the smell seemed to be coming from but we didn’t find anything so just put it down to a smelly room. Lucky for me I had some spray which helped mask the smell. The carpet in the room needed a good clean. The hotel is just a little grubby in areas which is a shame as that’s down the cleanliness. The breakfast was ok although it was just warm. The location is perfect though and it didn’t cost the earth to stay there so that’s a bonus.

Room and toilet were not very clean

The hotel is in a wonderful location, if you book a room with a sea view you really couldn't be much closer to the sea, the bed was comfortable and the room furnishings were reasonably good. Having said that there was a musty smell and the carpets were stained, there were cracks in the bathroom wall around the window which you could not open, only one window in the bedroom could be opened the other hand the handle removed and was screwed shut. We paid for a superior room with sea view, and as I say the view was superb, and the bed comfortable, the photos I had seen of these rooms had a balcony, it turns out that not all superior sea view rooms do though, so I felt a little misled. The breakfast is a buffet style with only scrambled eggs, although the chef offered to do me some fried eggs which was nice of him, the rest of the food was so so, only cornflakes, muesli and weetabix available for cereal, although there was also fruit and yoghurt, the coffee was nice. In short I would not go again unless this hotel went through an extensive refurb.

After complaining about the room we were first give as it shouldn't have been classes as a superior as it was very small with two small windows rather than patio doors to a balcony as shown on the website we were moved to a room with a balcony by the duty manager overlooking the harbour which was very nice

Room smelt of someone having smoked (cigarettes) in it. The carpets in the hotel looked tired. The shower was very weak (water pressure?) . The bed was comfortable but the pillows were like concrete! We had a balcony 2 of the chairs were totally unusable as they were very rusty. Yes I know it's by the sea!

Lovely location, beautiful views from the restaurant. We were room 204, comfortable beds, clean, overlooks the Victory Inn & side street, window frames could do with some tlc (it's an old building mind). Small bathroom, water pressure low but perfectly fine. Constant buzz/hum noise noticeable through the night, directly below on the ground floor is a unit that makes this noise (saw while walking by & door was open). Breakfast was buffet & excellent, bar reasonably priced & great staff. Would we stay here again? Yes 🙂

We were in one of the sea view rooms (room 119) and were blown away by the view. There was also a patio outside with table and chairs. Room was comfortable but not luxurious. Bed was good. Breakfast was also good, again with a tremendous view onto the harbour. The hotel has a maze of slightly dingy corridors, probably the result of various extensions over time, but that really didn't matter to us once we got our bearings

Brilliant location but the bed was so uncomfortable, you could feel every spring in the bed . Appreciate the location means some noise , but there was a coach parked outside from just gone 6am that had its engine running for the majority of the first hour it was there picking up guests and yet didn’t depart til gone 7.30 by which time we were too awake to stay in bed any longer .

I was not aware that this was a coach trip destination. My room (122) was more than a trek from reception, the odd layout of stairwells and doors to traverse, got me lost a couple of times. The landings smelt damp. The bathroom really was not pleasant, needed replacing. The lady running breakfast was verging on rude, instead of policing the door to the restaurant, not allowing anyone in until 8am sharp, she could have let myself and the coachload of people stood behind me, blocking the corridor, at least get seated. I missed to get the name of the nice chap running the bar on Monday evening, but I would like to pass on that he was welcoming, friendly and inclusive.

I booked a superior sea view room. Our room 208 was nothing like the photos of that level room. Dark with an unpleasant smell. Hotel fully booked so they couldn’t move us anywhere else. Needed a good clean.shower was poor with no power. Nowhere to put anything in the bathroom. Breakfast finished at 9.30 which is early when in a holiday hotel. Breakfast food limited and lukewarm .Room very hot and needs a fridge. Left a day early as we couldn’t face another night in the damp smelling room.

I chose a room with two single beds, but unfortunately the beds aren't very comfortable. You can feel the springs inside the mattress...so zero comfort. It's a shame, because the hotel is truly beautiful, the location perfect, and the guy at the check-in desk was really nice and kind. In short, everything was perfect except the comfort of the beds

The place was very old and the rooms could do with a makeover asap the shower was rubbish and the bathroom was dirty and dated. We asked at reception for extra coffee for the coffee machine and was told that they would bring some to our room but nothing arrived in my overall opinion the hotel itself is in a great location but the hotel needs a good makeover and better customer service

Lovely hotel in a great location. Lovely welcome and the staff were very helpful with any questions we had. Very good value for money. Loved the coffee shop underneath the hotel for a morning coffee and pastry! Would definitely come and stay again - St Mawes is a lovely location.

Despite the good location, the property is dated and need refreshing all together. To be honest, customer’s service need to improve considerably right from reception through to dinning. We thought we would have dinner at the hotel on Saturday evening instead of eating out. The receptionist asked us to go to the dining room to be attended to at about 7:15pm, only to be told that the Head chef said the kitchen was closed. There were only few people eating at the time. We couldn’t believe it. So disappointed. The management top brass need to get grip of the situation, otherwise; the hotel will lose business to other hotels in that area!

We booked a 2 night stay, with our daughter in order to be at a close friend's funeral service and wake. The hotel is ideally located to appreciate the view across the water, and to watch the comings and goings in the bay. The staff were really friendly, helpful and knowledgeable. The public areas and therooms are lovely and clean. Parts of the hotel are ready for being refurbishment (which is about to take place) but it would be a shame if the whole project loses all of the period atmosphere of the present building. The bar was comfortable and the barman (owner/manager??) was very personable and amusing. In fact, all of the staff made us feel really welcome and were encouraging us to return after the refurbishment has been completed.

Unfortunately the room was not ready when we arrived at 16:00, with the note that we would be informed when the room was ready, in the meantime a coffee was offered. On request, after an hour's wait, our room was ready - the room had a nice view of the harbour, but the taste in the coffee was not necessarily intoxicating! The carpets should definitely be changed The bathroom was great and the fittings were modern. Customer service has room for improvement

I was not aware that this was a coach trip destination. My room (122) was more than a trek from reception, the odd layout of stairwells and doors to traverse, got me lost a couple of times. The landings smelt damp. The bathroom really was not pleasant, needed replacing. The lady running breakfast was verging on rude, instead of policing the door to the restaurant, not allowing anyone in until 8am sharp, she could have let myself and the coachload of people stood behind me, blocking the corridor, at least get seated. I missed to get the name of the nice chap running the bar on Monday evening, but I would like to pass on that he was welcoming, friendly and inclusive.

The first thing that hit us was being asked to pay up front for two nights accommodation, although this seems to be a growing trend, and I suppose we could have paid up front on hotels.com, the manner seemed odd. The room was clean and although it had been refurbished in recent times, seemed very dated. Room facilities were adequate and en-suite very small for a superior room. The room had a balcony, but this almost eluded us because one of the patio doors would not open and the other took a while to unlock and then very hard to re-lock. This is a hazard if evacuation is necessary. I went to ask if breakfast was included, it was not (not a problem) and we asked to be booked in, we were asked again to pay in advance. We refused and ate in the little cafe nearby, where we had a fantastic breakfast bap, orange juice and tea/ coffee probably much cheaper than the hotel! We met a local on the ferry to Falmouth, she suggested that the hotel was struggling, which explains why monies were requested up front, but as other hotels do, they could have reserved an amount on a credit card to cover the bill and any incidentals. This pay up front attitude left a sour taste in the mouth. In the evening we didn’t eat at the Ship & Castle, preferring to eat in the 2 other hotels in St Mawes. Both we highly recommend. We would not stay at the Ship & Castle again

Appalling. Room and numerous others not ready for 3pm. Check in.

Staff were extremely helpful the view was great really enjoyed our stay

I was happy from the service and people which are very nice and helpful. Building old but nice and clean.

Service was friendly enough but what ever you do don't ask for an early breakfast. I was booked on a fishing trip at 8am so I asked both the night before and the next morning if I could maybe get a sausage bap or something to take away. The answer I kept getting back was, No, breakfast isn't served until 8am. I waited until 8am and the breakfast still wasn't out. The lack of even any effort to at least get me something was remarkable even though I'd paid £8 for breakfast. They really let themselves down on that front.

Beautiful location and great walking around hotel. Ferry is located just outside hotel and gives easy access to Falmouth.

So, it's right in the middle of St Mawes and that's great. Hotel is fine, it's not stupidly up market thank goodness, we didn't want that, we wanted a nice friendly down to earth hotel with clean rooms in which you can be close to town and ferry and that is Exactly what we got. Rooms clean, bed comfortable, bathroom fine, shower adequate. Breakfast was lovely, coffee was awesome.. Its best to park in the Central car park, about 2 mins walk. Cheap too. And the quiet, laid back, relaxing vibe of both hotel and St Mawes was utterly welcome. We will be back.

Didnt like the walk from the town car park to the hotel, with heavy bags this was a struggle, staff friendly and helpful, toilet struggled to flush, fantastic views from the room, nice breakfast, lovely eateries new by

Spent one night only, everything was fine. Parking was public quay-side carpark, less than 50meters away, which required an 8am top-up.

The Ship & Castle have a very welcoming team who looked after us very well. It’s right opposite the quayside, with temporary parking opposite the entrance Laos for unloading your luggage and then just a few minutes walk from the main car park. Lovely restaurant & bar views over the waterside! Our room had a spacious fitted bathroom and it was very well decorated and clean. The room itself a twin was a little snug, but had all we required. We would have preferred a better view as we were facing over the back of the hotel, but given all the amenities are so close by and the lift right next door to our room which we required we were satisfied enough. You can request a sea view and even a terrace off your room. The local area is truly unspoilt and great for a daily or evening stroll. The local presidents were all friendly and there is a fish and chip bar for takeaway which is extremely good only a few yards away. We enjoyed relaxing both inside and outside on the terrace at the pub around the corner, called The Rising Sun. Great place if you have a dog also! If you wanted a quiet place for a family picnic, there are steps beside the tourist information located in the main car park. Above the steps is a green area with picnic table and waste bin and a great view of the sea and bay beyond. At the top end of the car park is an excellent play park for children. There is an arcade of shops/art Glry You can take the St Mawes Ferry down the picturesque Fal river to Falmouth.

Great location, close to car park, beautiful area. Room was slightly dirty, hotel was dated, very noisy until 11:30pm due to pub being close to window,paper thin walls, Very small room. Wouldn't return.

Long, confusing walk to & from my room. Average meal, mainly catering for older customers (smaller portions). Noisy ferry (honking horns every 5 minutes or so until around 9pm, asked at reception what the noise was)

Good location on the sea front. No onsite parking but public car park nearby

Location was perfect, right in the center of the small town and close to the bus stop. Staff was professional and kind. Our room was in a bad spot overlooking the trash cans and very close to a pub but overall the location was wonderful

Good location on seafront updated clean room. The only downside was no parking within the hotel but a carpark just up the road .

Nice room, beautiful view, food poor, mass catering for coaches, pre prepared by brakes food supplies, website needs updating.

Food very bland. Best to eat out No cold water from cold tap-so difficult with water at night for dog Room not serviced Extra £10 per dog No car parking

Despite the good location, the property is dated and need refreshing all together. To be honest, customer’s service need to improve considerably right from reception through to dinning. We thought we would have dinner at the hotel on Saturday evening instead of eating out. The receptionist asked us to go to the dining room to be attended to at about 7:15pm, only to be told that the Head chef said the kitchen was closed. There were only few people eating at the time. We couldn’t believe it. So disappointed. The management top brass need to get grip of the situation, otherwise; the hotel will lose business to other hotels in that area!

Lovely location, beautiful views from the restaurant. We were room 204, comfortable beds, clean, overlooks the Victory Inn & side street, window frames could do with some tlc (it's an old building mind). Small bathroom, water pressure low but perfectly fine. Constant buzz/hum noise noticeable through the night, directly below on the ground floor is a unit that makes this noise (saw while walking by & door was open). Breakfast was buffet & excellent, bar reasonably priced & great staff. Would we stay here again? Yes 🙂

The staff were welcoming and allowed us to check-in early. Unfortunately, the bar and restaurant were closed and only breakfast available, which was very disappointing. The rooms were decorated and cleaned to a good standard, although we both found the mattress too firm.

The staff were warm and welcoming, especially Diane. It was like greeting an old friend when ever we entered the dining room. The food was exquisite. I plan to return with my family.

Super fun place to stay! Easy check in and out! Adding on breakfast was well worth it!

It was ok. Nothing special. Good breakfast even though the staff in the restaurant didn’t know we were there?

Had a meal in the restaurant, which overlooks the harbour. Great setting, food and service were good. Certainly revisit if I'm ever that way again.

Service was friendly enough but what ever you do don't ask for an early breakfast. I was booked on a fishing trip at 8am so I asked both the night before and the next morning if I could maybe get a sausage bap or something to take away. The answer I kept getting back was, No, breakfast isn't served until 8am. I waited until 8am and the breakfast still wasn't out. The lack of even any effort to at least get me something was remarkable even though I'd paid £8 for breakfast. They really let themselves down on that front.