Name: Edgewater Hotel and Conference Center
Address: 402 River Road, Downtown Gatlinburg, Gatlinburg, Tennessee, United States of America, Gatlinburg, Sevier County, US
Price range: $81–$202 per night
Rating: 8.45

What guests think

At Edgewater Hotel and Conference Center, travelers praise the walkable riverfront location and generally friendly staff, while noting dated interiors, slow elevators, and a tight paid parking garage that can be stressful during busy periods.

Rooms are basic and often comfortable but older, with small bathrooms; balconies and some fireplaces or jetted tubs are a plus, though noise from the nearby haunted attraction and thin walls affect quiet for some. Cleanliness and maintenance are mixed, ranging from very clean stays to reports of pests, odors, drainage problems, or in-room equipment needing attention. Families like the indoor/outdoor pool and hot tubs, but crowds and occasional outages occur; the free breakfast is convenient yet quality and variety vary. Expect a convenient, budget-friendly base with trade-offs in age, noise, and logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor/outdoor pool with a slide and two hot tubs are popular, though crowds and occasional maintenance issues appear. Elevators are slow, and the tight, low-clearance parking garage carries a nightly fee; the small fitness room is dated.

Related guest reviews

6

Brian

Oct 18, 2025

·

Stayed 1 night

Using the elevators is a pain since there are only two for nine floors. We had to take an elevator up when checking out just so we could ride it down before it got full. The parking spaces are super tight to get in and out of. And the Haunted House next door plays extremely loud music that can be heard in the rooms.

6

Meagan

Oct 5, 2025

·

Stayed 2 nights

Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.

10

Mary Jo

Oct 6, 2025

·

Stayed 4 nights

They have an indoor pool and hot tubs that kids were enjoying.

6

Somdev

Oct 13, 2025

·

Stayed 2 nights

Nice clean room. Parking is very bad. Very congested, less space.

8

Daniel

Nov 5, 2025

·

Stayed 3 nights

Staff was very courteous and room was clean. Location is excellent. Only diwnside i Is that it is a bit dated, but still a nice place. Pool and hot tub were broken.

8

Roger

Jun 4, 2025

·

Stayed 1 night

Fairly nice place with a few negatives. They now charge $15 per day to park in their own parking lot. The elevator is terrible. We were on the 8th floor and it took forever to get back and forth. Each time we wanted to enter, the elevator was too full to get in. The stairs were at the end of the hall, which made either way tough to use. So glad there was no fire, we would have been extra crispy

10

Carol

Oct 17, 2025

·

Stayed 3 nights

Pool area was nice clean

6

tamara

Oct 4, 2025

·

Stayed 2 nights

Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.

8

Heather

Nov 22, 2025

·

Stayed 1 night

The room was clean and comfortable. The facility is a bit dated. The fitness center was four pieces of antique equipment, and only two were operational. The parking deck had so much standing water we had issues parking our bike and exiting.

6

Shelbi

Oct 11, 2025

·

Stayed 3 nights

Pool was fine, but very crowded . Lots of screaming and rowdy kids. Vending machines were out of service, elevator was slow.

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Cleanliness

Cleanliness is inconsistent: many stays felt very clean, but others reported dirty bathrooms, musty odors, pests (roaches or ants), mold, and unclean common areas. Standards vary between rooms and visits.

Related guest reviews

10

Kimberly

Aug 18, 2025

·

Stayed 2 nights

One of the cleanest hotels I’ve ever stayed in. Passed the white glove test . Beds comfortable, room very clean no odors . Very pleasant to the eyes and nose . Best location & surprisingly a fordable ! I’m definitely staying again

2

Janet

Sep 15, 2025

·

Stayed 3 nights

Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.

6

Amanda

Jun 28, 2025

·

Stayed 3 nights

Hotel is in a great location. The room was dirty and needs renovation. Our door also did not shut properly, I kept thinking my family was leaving the door open until our last night. I then realized the door doesnt latch closed, luckily nothing was stolen from our rooom.

6

Ashleigh

Aug 18, 2025

·

Stayed 2 nights

We didn’t have any issues. The only feed back I would provide is the parking pass paper work with the price you sign needs to be updated to the current price , our room was not cleaned my toddler found an empty Cason’s bottle , I found a used razor in the shower. And the. Room smelled awful. Cleaning needs to better.

6

Meagan

Oct 5, 2025

·

Stayed 2 nights

Great location and great staff but some flaws. Pros: walkable to everything, staff is super friendly, has an indoor/outdoor pool with slide which was awesome and two jacuzzis. Cons: two elevators that service 8 floors so you’re always waiting. There was a conference while we were there so maybe worse than normal. Parking garage is tight, seems damages with water and mud, and costs money (but this cost is showed ahead of time so that’s good.) Not the cleanest and seemed to have a stink bug infestation while we were there.

8

Margaret

Oct 11, 2025

·

Stayed 1 night

Very adequate hotel for a 1-night stay to go hiking. GREAT location (you can duck off the main road before going through the main area), beds comfortable, good shower pressure and clean enough. Walls and doors are pretty thin. Breakfast is nothing special but good enough for some fuel to start the day. Staff was very friendly and nice. Bonus - covered parking but spaces are very narrow.

6

Angela

Jun 30, 2025

·

Stayed 1 night

The pool was beautiful, as well as the stream and bridge. I rented a mountain view, however only saw trees and a parking lot. Breakfast went until 10, which was nice for my tired teens! The curtain in our room had white stains all over it. Mold in the bathroom sink around where it was sealed. The parking garage was flooding when we arrived, had to use my windshield wipers while parking. In the morning they were draining the water out and into the stream. The check in lady was not friendly at all, checkout man was very nice.

6

tamara

Oct 4, 2025

·

Stayed 2 nights

Staff was friendly but bed was not comfortable at all, parking was a nightmare. We have a truck and maintenance had to call people to move their car to upper levels because where they are parked is clearly marked for taller vehicles only. Room was clean but looks like when things go wrong they just patch it up but don’t pay attention to how it looks.

6

Jennifer

Oct 27, 2025

·

Stayed 2 nights

Older hotel def needs some work. Bathroom had hair all over floor, in the tub floor, and hanging in shower curtain upon checkin. We called front desk and the sent someone to clean it, but gross

2

Kathleen

Oct 23, 2025

·

Stayed 1 night

I’d love to give it zero stars. Was that an option? Room had big cockroaches. Need I say more? Yes I do. Old and falling apart at every turn. Dirty, everything chipped and peeling- paint, woodwork, carpets, dirty floors, gross elevator, century old sheets. Pillow cases didn’t even fit the pillows. Very noisy - cars traffic people. Bear shot on the front steps.

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Rooms

Rooms are dated but many include balconies, and some have fireplaces or jetted tubs; bathrooms can be very small. Comfort and quiet vary, with thin walls and noise from the nearby haunted attraction; views and 'mountain view' assignments sometimes disappoint.

Related guest reviews

8

Aaron

Sep 3, 2025

·

Stayed 1 night

This was a last minute, weekend getaway for myself and my husband. We were pleasantly surprised with the room! We booked a hot tub room and it was very nice! We were able to relax in the giant tub and even though we didn’t use the fireplace I imagine how romantic it could be in the winter months.The room was clean and comfortable…the only thing I could suggest is a better quality mattress. Maybe we are getting old in our 40 years but the mattress was pretty stiff. However, I would definitely return to this hotel. The pool area was great and we were happy to see a slide that wasn’t in any of the pics! Patking (even though you pay a daily fee) was great. Without hotel parking we wouldn’t have been able to find a parking spot. The location is just about as perfect as you can get. Another plus was the free breakfast in the morning. This was an actual LEGIT breakfast with all the good southern stuff like biscuits and gravy. I Would definitely recommend this hotel to anyone, couples trip or family! ( ps-apparently this hotel has some guests who never leave👻 just google it if you’re curious!)

6

Jennifer

May 31, 2025

·

Stayed 2 nights

The location is great and staff was very nice and helpful. It definitely needs updated and the walls are very thin so bring earplugs if you are a light sleeper

6

Lynnsei

Sep 28, 2025

·

Stayed 2 nights

Hotel needs updates. Elevator was very slow. Room with hot tub has carpet so stinks when wet. Balcony on backside doesn't have a great view. Breakfast was ok and FREE. Parking was about $17 a night. Make sure you have small to medium-sized vehicle low ceiling in Parking garage. Overall the location was great and if needed to stay here I would but not first on my list possibilities.

8

Shawn

Nov 14, 2025

·

Stayed 1 night

Everyone was super friendly, it was clean, and the beds were comfy. However, the walls are super thin. I know it’s an older hotel, so I guess that makes sense. You hear everything going on in the hallway or neighboring rooms. The parking garage is also a nightmare to navigate. We have a small crossover and it was almost impossible to find a parking spot to fit. Everyone has to park over the lines because the spaces are so small. Leaving the leftover spots about half their normal size.

8

Barry

Oct 14, 2025

·

Stayed 1 night

Ok, we had the room with fireplace and jacuzzi tub. The room was small but cozy. The fireplace was nice and the jacuzzi tub was huge! So relaxing. The bathroom was tiny!! The room was dated but still looked nice and was clean. The bed was old and not the most comfortable bit not horrible either. Staff was friendly and helpful. Therr is a Haunted House right st one end of the hotel. The hotel is VERY long. Thankfully our room was not close. If it hsd been, it would have been awful. The music was BLASTING LOUD and you could hear people screaming. If not gor parking, I would stay again as long as I knew I was on the end away from the Haunted House. The parking was HORRIBLE. Its almost $17 for a parking pass. Per day. ($15 plus tax) parking is under the hotel so I don't understand why there is a charge. The lanes were so tight I had an anxiety attack and had to make my husband drive. The spaces are super tight!!! And I mean super tight. I will not stay again soley due to parking.

8

Charlotte

Jun 29, 2025

·

Stayed 2 nights

“Mountain view” was noting more than the parking lot and pool. I would definitely recommend “River View”. The hotel and rooms were nice and clean however the bathroom had a terrible musty/mildew smell.

4

Shannon

Sep 29, 2025

·

Stayed 1 night

Not happy with the fact that I paid for and reserved a mountainside room & received a room on the opposite side of the hotel. When I called down after I noticed the change, they said they were simply "unavailable." Not OK.

8

Jessica

Sep 1, 2025

·

Stayed 2 nights

Close to everything you would want to do. Nice rooms and the creek view is great.

8

David

Nov 7, 2025

·

Stayed 1 night

Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.

6

carolyn

Nov 1, 2025

·

Stayed 1 night

room was clean, staff was nice, pool was closed and drained. However noise level was insane. it is right next to mysterious mansion and even though we were up on the 7th floor right next to that outside wall and the venue being right there they play their music loud to where you can hear it inside your room and do not close till midnight and people standing in line are also loud. bring ear plugs or sleep with prince. volume otherwise you wont get to sleep till after midnight

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Service

Staff are frequently friendly and helpful, with easy check-in and attentive teams. There are occasional complaints of rude interactions or slow/ineffective maintenance responses.

Related guest reviews

10

Adriana

Aug 20, 2025

·

Stayed 1 night

clean and convenient with good breakfast choices. will stay here again for sure.

2

Janet

Sep 15, 2025

·

Stayed 3 nights

Never will I stay here again. First they double charged me for parking so I had Hotel.com contact them about it. Then when I went to the front desk the lady I first spoke with was so rude to me. Then we get to our room and we checked it out. There were cracks, a hole and multiple repair spots on the bottom of the tub. There is no vent in the bathroom. The curtains were stained and the ceiling was filthy. The hotel is so run down. One night I got up in the middle of the night to go to the bathroom only to turn on the light and see a roach in the bathtub. Nasty! Cracks and pealing spots everywhere. The place stinks so bad. One time we came out of our room and the smell of urine was so strong it took your breath away. The pool area is also run down. Their hot tubs were hot but the 2nd day the jets quit working and the water to the fountain and slide kept turning off. One good thing was the breakfast was good and the lady working it was wonderful. This hotel needs a major remodel because it is so run down. The owners should be ashamed of themselves for the conditions it is in.

10

Angela

Oct 18, 2025

·

Stayed 1 night

Very clean, nice staff great location

10

Chelsey

Sep 22, 2025

·

Stayed 3 nights

Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )

10

Cynthia

Nov 15, 2025

·

Stayed 3 nights

The room was clean, everyone was very courteous and helpful.

6

Tiffany

Sep 2, 2025

·

Stayed 3 nights

The hotel is very dated. One of the hot tubs didn’t work. Beds have zero comfort and no life left to them. Rooms are not very clean, hair was found on our linens and bathroom was gross. Lastly the staff that checked me in was beyond rude.

6

Emily

Jul 3, 2025

·

Stayed 4 nights

The maintenance people and garage security guard are rude

10

Heather

Aug 22, 2025

·

Stayed 1 night

Property was a good price, great location, comfy beds, full breakfast, friendly staff. Couldn't ask for more.

10

Amanda

Sep 1, 2025

·

Stayed 2 nights

This was just a quick weekend trip for me and my husband. Staff was very nice. The hotel is very nice. It was kept clean, just slightly dated. The location was perfect

10

Gene

Apr 3, 2025

·

Stayed 3 nights

The entire staff are very friendly and accommodating. Very good hot breakfast with 24 hr coffee. Great location for walking throughout Gatlinburg.

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Location

Excellent central, walkable spot along the river, close to the strip, aquarium, shops, and restaurants. Some rooms near the haunted house get loud music and crowd noise in the evenings.

Related guest reviews

10

Jamie

Oct 9, 2025

·

Stayed 3 nights

Great location

10

Jessica

Sep 7, 2025

·

Stayed 1 night

Great location to downtown, everything was within walking distance. We really enjoyed our riverside balcony at night.

8

Mary

Oct 13, 2025

·

Stayed 2 nights

Staff are always welcoming and the hotel is kept clean. Very close to popular amenities downtown.

8

Travis

Oct 16, 2025

·

Stayed 2 nights

No way to beat the location. Simply outstanding. The staff were also very friendly. The elevators need to be updated to move faster. Very slow. The beds could also be updated. Those items aren't enough to keep me from staying there next time. Again the location is A++

8

melanie

Aug 17, 2025

·

Stayed 2 nights

The trip was great. The hotel and staff nice. Parking sucks. Great location

10

Tishanee

Aug 11, 2025

·

Stayed 1 night

Great hotel. Close to everything.

8

Paul

Aug 16, 2025

·

Stayed 3 nights

Nice hotel and convenient to downtown. Unfortunately it’s located next to the Mystery Mansion attraction which blasts creepy music from 3-10pm so relaxing on your balcony is difficult. Breakfast was a little disappointing with few choices (no bagels, donuts, or bacon, and fruit was just oranges). Balcony views of city seem deceiving since our view on the 5th floor was partially blocked by big tree. Price was good and would probably stay again but be more picky about which room next time.

10

Shereco

Jul 15, 2025

·

Stayed 2 nights

Excellent property right in the center of Gatlinburg. Awesome Spot to shop.

8

David

Nov 7, 2025

·

Stayed 1 night

Location couldn't have been better. The hotel felt old and dingy. Everything was a little ripped, a little torn, a little discolored, a little off. Looks like it was incredible in 1990, and hasn't been updated since.

8

Randy

Oct 16, 2025

·

Stayed 3 nights

Our favorite place to stay in Gatlinburg! While the property is showing its age and the elevators are notoriously slow, the location simply can’t be beat—it’s the best in Gatlinburg in my opinion. We stay here every year, sometimes twice a year. Unfortunately, they’ve recently added a $15-per-night parking fee, which feels unnecessary and disappointing—a way to add extra charges without offering any additional benefit in return. Still, despite that, it remains our favorite place to stay.

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Dining

The free hot breakfast is convenient and praised by some. Others found it repetitive, crowded at peak times, and light on healthy options.

Related guest reviews

4

Shirley

Oct 26, 2025

·

Stayed 1 night

The staff members were exceptionally friendly and eager to assist throughout my stay. The breakfast offerings, however, were limited and mostly unhealthy, with only a few items I could find to eat, such as sugary pastries and processed cereals. Unfortunately, I was disappointed to see an excessive amount of waste generated, particularly the use of styrofoam containers and plastic tableware, both of which are known for their non-biodegradable properties, contributing to environmental pollution and waste management challenges.

6

Timothy

Sep 27, 2025

·

Stayed 2 nights

The breakfast menu was good. The hotel is overall very dated. The parking area is super tight. Very hard to get in and out of parking spots. The elevator was also very slow. We liked how we could walk right out of the hotel and onto the main strip of Gatlinburg but in general it felt dated.

10

Manuel

Nov 8, 2025

·

Stayed 2 nights

The room was clean and the complimentary breakfast was pretty good. We’d stay again

10

Chelsey

Sep 22, 2025

·

Stayed 3 nights

Breakfast: 1) Would like to see more variety with the breakfast. It was pretty much the same thing every day. For example, maybe you could alternate between bacon and sausage. Perhaps one day offer waffles. 2) Would like to have seen different kinds of creamers for the coffee (ex. vanilla, hazelnut), rather than just plain. 3) The breakfast setup was very clean. From the plastic silverware dispenser to the pancake maker, we noticed much less mess than we usually see at other hotels. We appreciated this very much : ) 4) Loved the milk that was offered : ) Pool: 1) There probably needs to be some sort of signage in the pool area saying how to turn on the jets for the hot tubs. Not many of us knew how to turn these on. And we understood there was some issue with the jets not always working (which, we hope this issue gets resolved), but when they WERE working, it was wonderful : )... Having an inside and outside pool was a real draw for us : ) Service: 1) The service was incredibly friendly. 5 stars for that : )

10

Marian

Oct 7, 2025

·

Stayed 2 nights

Perfect location. Only complaint, if you can call it that, is the breakfast area is really too small for the amount of guests staying there. No where to sit and food runs out before you can even get back in line to get food. Everything else was great

10

Corrine

Oct 23, 2025

·

Stayed 2 nights

Breakfast we amazing.

2

Dadhich

Aug 18, 2025

·

Stayed 2 nights

The breakfast was awful, despite all the advertising of hot and cold breakfast. It took forever to refill the stuff, quality of food was unacceptable. The room was relatively clean but they were short in clean towels and for every item we had to go downstairs. This was even worse with the terrible function of elevators. I don’t recommend it.

8

Roman

Apr 18, 2025

·

Stayed 5 nights

The main reasons to stay here are the central location, covered garage parking, and the excellent hot tubs. The staff is also very friendly and accommodating. One main drawback is the breakfast. There was no fresh food (no fruit, etc.) and the eggs and sausage taste like they were premade off premises and just reheated. We got tired of the breakfast very quickly. But otherwise, it was a very good stay.

10

Carol

Oct 16, 2025

·

Stayed 4 nights

Very comfortable and roomy room. Great breakfast.

6

Jorge

Oct 19, 2025

·

Stayed 3 nights

The hotel itself is fine, but the breakfast is bad. Food very salty and greasy, unhealthy bread and no fruit available.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$137
February	$100
March	$101
April	$135
May	$149
June	$120
July	$131
August	$127
September	$115
October	$151
November	$145
December	$190

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $92	15 $84	16 $82	17 $82	18 $141	19 $142
20 $83	21 $84	22 $82	23 $82	24 $84	25 $158	26 $158
27 $82	28 $82	29 $82	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $155	3 $156
4 $133	5 $118	6 $119	7 $119	8 $118	9 $171	10 $202
11 $133	12 $119	13 $133	14 $133	15 $140	16	17
18 $131	19 $120	20 $117	21 $121	22 $117	23 $153	24 $165
25 $131	26 $124	27 $123	28 $116	29 $117	30 $140	31 $147

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

King Room with River View

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Romantic Room, 1 Queen Bed, Jetted Tub

Standard Room, 2 Queen Beds (Riverside)

Standard Room, 2 Queen Beds, Mountainside

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Edgewater Hotel and Conference Center

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Prices for upcoming dates