Name: Fairfield by Marriott Inn & Suites Helena North
Address: 2007 North Oakes, Helena, Montana, United States of America, Helena, Montana, US
Price range: $114–$325 per night
Rating: 7.83

What guests think

At Fairfield by Marriott Inn & Suites Helena North, guests often praise the friendly staff, convenient location, and comfortable rooms, while also reporting recurring pool and hot tub problems and intermittent issues with heating, air conditioning, or hot water.

Cleanliness is mixed, with many clean rooms but repeated reports of unvacuumed carpets, lingering odors, stained linens, and housekeeping misses. Breakfast is frequently considered good with decent options, though some guests found it average or noted occasional equipment and presentation issues. This is a convenient, service-forward stay with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Gym draws positive comments, but guests repeatedly mention pool and hot tub problems (cold, dirty, jets not working), and there are occasional reports of elevator outages or the pool being closed.

Related guest reviews

8

Tracy

Oct 21, 2024

·

Stayed 1 night

This was a comfortable quiet hotel. The staff was very nice. It suited all of our needs. We missed the breakfast buffet but the staff was accommodating and we were able to get toast, waffles and coffee . The hot tub jets were not working but everything else was great.

2

Janel

Jan 19, 2026

·

Stayed 2 nights

No heat, no hot water, smelled like mildew, key didn’t work, elevator didn’t work, and pool was out of order. Worst Marriott stay to date.

8

Christopher

Sep 28, 2025

·

Stayed 1 night

Parking was fine. The temp in the room was cold. We could t get the heat to turn on. Let front desk know, but didn’t hear anything after that.

6

Dillon

Oct 26, 2025

·

Stayed 2 nights

The hot tub was cold, maybe 96 degrees. The floor around both pools looked like it hadn't been cleaned in a few weeks. There were dead spiders and bugs right were you would walk around the hot tub. I have stayed at this hotel quite a few times in the past year and have noticed that the beds on the second floor need to be replaced. They are all smashed down and hard, very uncomfortable. I like this hotel, it is in a good location for the work I come to Helena to do and the price is pretty good. There are just few things that need some attention.

8

Wendy

Feb 15, 2026

·

Stayed 7 nights

Workout room was great

6

James

May 21, 2025

·

Stayed 2 nights

Great location, Friendly Staff, but a very dirty pool. Pool was unusable do to the condition of it. There was garbage and debris along with what appeared to be worms of some sort in the pool. Paint was chipping around pool and hot tub.

8

Wayne

Aug 9, 2025

·

Stayed 5 nights

Room was clean and spacious enough. The staff were friendly and helpful. Good breakfast options. Some of the common areas need the carpets and tiles replaced. The gym was decent but a bit small and there were some weights missing. Pool and hot tub were decent. I'd stay there again, it just needed some love here and there.

4

Nichole

Jan 18, 2026

·

Stayed 2 nights

Pool was broken and closed, room was dirty not even vaccumed, elevator was broken and first morning of the stay waffle maker was down. Definitely not worth what I paid. Also a unexpected $40 fee at time of getting keys

8

Festus

Feb 22, 2025

·

Stayed 1 night

Good only the pool is not heated

6

Miranda

Jul 2, 2024

·

Stayed 2 nights

The positives: The lady that checked us in was very kind and friendly. The hotel was conveniently located in a safe area of town. Breakfast was good with lots of options. The rooms were a good size with comfortable beds. I liked that the pool was no deeper than 5 feet. Shellie’s is a really good restaurant and right across the parking lot, and it’s open 24 hours. The negatives: the hot tub was quite dirty and the jets didn’t work, which was very disappointing. The pool area had a very strong chemical smell and was not well attended (we had to go looking for towels as there were no clean ones and the bathroom had no toilet paper for two days in a row). Our room was missed for housekeeping. There was a partial wall behind the door to our room. When we entered, we swung the door wide to make room for the luggage cart and it bounced off the hidden wall, hitting me in the elbow and splitting it open. In summary, the people were lovely, but I think they might be short-staffed for their cleaning staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several reviews note clean rooms, while others cite unvacuumed carpets, odors, stained linens, and missed housekeeping; some also mention dirty pool areas.

Related guest reviews

6

Dillon

Oct 26, 2025

·

Stayed 2 nights

The hot tub was cold, maybe 96 degrees. The floor around both pools looked like it hadn't been cleaned in a few weeks. There were dead spiders and bugs right were you would walk around the hot tub. I have stayed at this hotel quite a few times in the past year and have noticed that the beds on the second floor need to be replaced. They are all smashed down and hard, very uncomfortable. I like this hotel, it is in a good location for the work I come to Helena to do and the price is pretty good. There are just few things that need some attention.

6

James

May 21, 2025

·

Stayed 2 nights

Great location, Friendly Staff, but a very dirty pool. Pool was unusable do to the condition of it. There was garbage and debris along with what appeared to be worms of some sort in the pool. Paint was chipping around pool and hot tub.

8

Sarah

Oct 30, 2025

·

Stayed 1 night

Clean room

8

Wayne

Aug 9, 2025

·

Stayed 5 nights

Room was clean and spacious enough. The staff were friendly and helpful. Good breakfast options. Some of the common areas need the carpets and tiles replaced. The gym was decent but a bit small and there were some weights missing. Pool and hot tub were decent. I'd stay there again, it just needed some love here and there.

10

John

Oct 25, 2024

·

Stayed 1 night

Light was flickering when entered room. Carpet needed vacuuming. Remote had yuck on it. Expected more for the money.

4

Alyshia

Jul 13, 2025

·

Stayed 2 nights

Not a clean hotel. Very expensive for room quality.

4

Nichole

Jan 18, 2026

·

Stayed 2 nights

Pool was broken and closed, room was dirty not even vaccumed, elevator was broken and first morning of the stay waffle maker was down. Definitely not worth what I paid. Also a unexpected $40 fee at time of getting keys

6

Peter

Apr 1, 2025

·

Stayed 4 nights

I like this hotel for its location and its cleanliness, the staff are friendly, and the B/fast had some good options, the pool was clean and so was the hot tub, the Gym is clean and has a good space with decent equipment for a full body workout......just a point of correction not complaining, as we stayed for 4 Nights in room # 330 Non smoking floor but the floor was smelling of weed, however I spoke to the front desk and a kind man took care of the smell...upon entering our room the beds were not made the sheets on one side of the queen bed was stained and there was KFC chicken in the mini fridge from the previous guest ......if you need Housekeeping to do your room please contact the front desk, don't assume your room will be done .......however its a fine hotel and I will go back again someday soon

8

Kim

Jan 24, 2026

·

Stayed 1 night

Hotel was clean and room were nice and clean.

2

Jennifer

Aug 17, 2024

·

Stayed 1 night

The first room they put me in was so nasty smelling I immediately went back to the front desk to see if a room change was possible. The front desk person came up with me to check it out and agreed it was headache-inducing. The second room was two floors away and only slightly better. I don’t know if it was a combination of stinky cleaning products and bad ventilation (chlorine from the pool) or mustiness or all three but it was not solved with a can of febreze. Breakfast was on paper plates with plastic forks and knives and the carpets in the rooms were so nasty I didn’t want to take my shoes off. Definitely not the experience I would have expected given the price.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes spacious, but multiple reviews cite HVAC and hot water problems and occasional hard mattresses or missing bed covers; a few also reported TV issues in some King rooms.

Related guest reviews

4

Kimberly

Dec 5, 2024

·

Stayed 1 night

The heating system or room thermostat were awful...it never got below 77 degrees (was 80 degrees when we got in the room and "cool" setting with high fan did very little change it). Had to sleep with the window open in December and then listen to garbage trucks outside at 4 am. And the shower water never got above lukewarm. I figured that since Marriott took over this property it would be in better shape. I was wrong.

6

Dillon

Oct 26, 2025

·

Stayed 2 nights

The hot tub was cold, maybe 96 degrees. The floor around both pools looked like it hadn't been cleaned in a few weeks. There were dead spiders and bugs right were you would walk around the hot tub. I have stayed at this hotel quite a few times in the past year and have noticed that the beds on the second floor need to be replaced. They are all smashed down and hard, very uncomfortable. I like this hotel, it is in a good location for the work I come to Helena to do and the price is pretty good. There are just few things that need some attention.

8

Gina

Oct 1, 2024

·

Stayed 1 night

It was quite

8

Debra

Apr 27, 2024

·

Stayed 1 night

They are having problems with the AC as well as the TVs in King bed rooms but front desk was friendly.

10

Jamie

Aug 21, 2025

·

Stayed 1 night

The staff were amazing. Room was wonderful!!

8

Wayne

Aug 9, 2025

·

Stayed 5 nights

Room was clean and spacious enough. The staff were friendly and helpful. Good breakfast options. Some of the common areas need the carpets and tiles replaced. The gym was decent but a bit small and there were some weights missing. Pool and hot tub were decent. I'd stay there again, it just needed some love here and there.

6

Shane

Sep 15, 2024

·

Stayed 4 nights

The air conditioning didn’t work

4

Amy

Dec 4, 2024

·

Stayed 2 nights

When checking in we were not told that the facility did not have working A/C. The morning after arriving, there was no hot water for taking showers and getting ready. They had it fixed after the second night there.

6

Amber

Feb 23, 2025

·

Stayed 1 night

Room stayed warm and couldn’t get it to cool down. The bed was hard and uncomfortable.

10

Deborah

Nov 23, 2025

·

Stayed 2 nights

Great breakfast, nice room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful, and accommodating, though a few guests experienced check-in or billing issues and occasional lack of responsiveness.

Related guest reviews

10

David

Sep 12, 2025

·

Stayed 2 nights

Staff were all great, friendly and attentive. Nice property, bfast was pretty good.

10

Easton

Jan 5, 2025

·

Stayed 1 night

Front desk extremely helpful

10

luke

Oct 24, 2024

·

Stayed 1 night

Service was great. I was greeted by Dwight who was very helpful and welcoming. The place was clean and everything worked properly. Would stay again when in the area.

10

Jamie

Aug 21, 2025

·

Stayed 1 night

The staff were amazing. Room was wonderful!!

10

CATHERINE

Nov 10, 2025

·

Stayed 4 nights

breakfast was always good! love the staff and the GM. We will be staying here often through out the year.

8

Ryan

May 18, 2025

·

Stayed 3 nights

Our stay was fantastic. We had a couple hic ups our first night, but it was solved the next day and the hotel was very friendly and accomodating.

10

Jacqueline

Feb 23, 2025

·

Stayed 1 night

The staff and service was phenomenal

4

christopher g

Feb 14, 2025

·

Stayed 1 night

Couldn't check in as there wasn't an attendant(5pm) room was not vacuumed, front desk had to do it. Shower valves were backwards, someone is going to get scalded phone ripped from the wall, can't call front desk nor 911 if needed. Emailed manager who apologized and said they'd refund some of our stay, which we were good with, yet, they won't refund what they said. This was a suite.....

10

Dannielle

Jun 22, 2024

·

Stayed 1 night

Staff was friendl, check in quick. Room and facility very clean...good breakfast. Highly recommend. Right off the interstate, and pretty centrally located to any place you may want to go in Helena. Would stay again.

6

Chrissy

Feb 24, 2025

·

Stayed 1 night

Room was nice & beds were comfortable. Those were the most important things. However, upon check-in/check-out both staff members were not friendly at all. The evening clerk was extremely unkempt. Gave zero instructions. Pool was cold. Hot tub was Luke warm & over chlorinated with the jets/timer being stuck on. We have plans of staying here agin in October with a different group & I’ve already said we need to change hotels. It was dirty pretty much everywhere you looked. The couple checking in before me had ended up finally getting a good enough room after the 3rd try. 1st was too hot & heater stuck on, 2nd wasn’t cleaned & the door jamb was broken. This hotel needs help.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient location with easy interstate access and nearby dining; several guests found it suitable for work or a stopover.

Related guest reviews

10

Kathleen

Oct 16, 2024

·

Stayed 2 nights

Excellent service clean good breakfast easy access to many things in the area

6

Dillon

Oct 26, 2025

·

Stayed 2 nights

The hot tub was cold, maybe 96 degrees. The floor around both pools looked like it hadn't been cleaned in a few weeks. There were dead spiders and bugs right were you would walk around the hot tub. I have stayed at this hotel quite a few times in the past year and have noticed that the beds on the second floor need to be replaced. They are all smashed down and hard, very uncomfortable. I like this hotel, it is in a good location for the work I come to Helena to do and the price is pretty good. There are just few things that need some attention.

6

James

May 21, 2025

·

Stayed 2 nights

Great location, Friendly Staff, but a very dirty pool. Pool was unusable do to the condition of it. There was garbage and debris along with what appeared to be worms of some sort in the pool. Paint was chipping around pool and hot tub.

8

Joshua John

Jul 15, 2025

·

Stayed 2 nights

It was fine. I liked the restaurant across the parking lot.

10

Heidi

Oct 7, 2024

·

Stayed 4 nights

Great staff, clean rooms and great location.

6

Peter

Apr 1, 2025

·

Stayed 4 nights

I like this hotel for its location and its cleanliness, the staff are friendly, and the B/fast had some good options, the pool was clean and so was the hot tub, the Gym is clean and has a good space with decent equipment for a full body workout......just a point of correction not complaining, as we stayed for 4 Nights in room # 330 Non smoking floor but the floor was smelling of weed, however I spoke to the front desk and a kind man took care of the smell...upon entering our room the beds were not made the sheets on one side of the queen bed was stained and there was KFC chicken in the mini fridge from the previous guest ......if you need Housekeeping to do your room please contact the front desk, don't assume your room will be done .......however its a fine hotel and I will go back again someday soon

10

Dannielle

Jun 22, 2024

·

Stayed 1 night

Staff was friendl, check in quick. Room and facility very clean...good breakfast. Highly recommend. Right off the interstate, and pretty centrally located to any place you may want to go in Helena. Would stay again.

6

Miranda

Jul 2, 2024

·

Stayed 2 nights

The positives: The lady that checked us in was very kind and friendly. The hotel was conveniently located in a safe area of town. Breakfast was good with lots of options. The rooms were a good size with comfortable beds. I liked that the pool was no deeper than 5 feet. Shellie’s is a really good restaurant and right across the parking lot, and it’s open 24 hours. The negatives: the hot tub was quite dirty and the jets didn’t work, which was very disappointing. The pool area had a very strong chemical smell and was not well attended (we had to go looking for towels as there were no clean ones and the bathroom had no toilet paper for two days in a row). Our room was missed for housekeeping. There was a partial wall behind the door to our room. When we entered, we swung the door wide to make room for the luggage cart and it bounced off the hidden wall, hitting me in the elbow and splitting it open. In summary, the people were lovely, but I think they might be short-staffed for their cleaning staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often good with decent options, but some guests found it average and noted equipment or presentation issues.

Related guest reviews

10

David

Sep 12, 2025

·

Stayed 2 nights

Staff were all great, friendly and attentive. Nice property, bfast was pretty good.

10

Teresa

Sep 30, 2024

·

Stayed 1 night

Top-notch, friendly staff. Very accommodating. The hotel is super clean and nicely decorated. Great gym and delicious breakfast.

8

Wayne

Aug 9, 2025

·

Stayed 5 nights

Room was clean and spacious enough. The staff were friendly and helpful. Good breakfast options. Some of the common areas need the carpets and tiles replaced. The gym was decent but a bit small and there were some weights missing. Pool and hot tub were decent. I'd stay there again, it just needed some love here and there.

10

CATHERINE

Nov 10, 2025

·

Stayed 4 nights

breakfast was always good! love the staff and the GM. We will be staying here often through out the year.

6

Shane

Mar 23, 2025

·

Stayed 1 night

Staff was friendly, the hot water isn’t great. More like warm water. Bathroom fan almost none existent and the HVAC system didn’t work great. Continental breakfast was not great.

6

Donna

Jun 24, 2025

·

Stayed 2 nights

The staff were friendly and helpful. The building is needing a little TLC, and when we needed toilet paper and tissues we had to go to the desk to get them. The complimentary breakfast was ok nothing special.

4

Nichole

Jan 18, 2026

·

Stayed 2 nights

Pool was broken and closed, room was dirty not even vaccumed, elevator was broken and first morning of the stay waffle maker was down. Definitely not worth what I paid. Also a unexpected $40 fee at time of getting keys

10

Dillon

Jun 23, 2025

·

Stayed 1 night

The room was clean and satisfactory and the continental breakfast is pretty good.

10

Deborah

Nov 23, 2025

·

Stayed 2 nights

Great breakfast, nice room.

6

Miranda

Jul 2, 2024

·

Stayed 2 nights

The positives: The lady that checked us in was very kind and friendly. The hotel was conveniently located in a safe area of town. Breakfast was good with lots of options. The rooms were a good size with comfortable beds. I liked that the pool was no deeper than 5 feet. Shellie’s is a really good restaurant and right across the parking lot, and it’s open 24 hours. The negatives: the hot tub was quite dirty and the jets didn’t work, which was very disappointing. The pool area had a very strong chemical smell and was not well attended (we had to go looking for towels as there were no clean ones and the bathroom had no toilet paper for two days in a row). Our room was missed for housekeeping. There was a partial wall behind the door to our room. When we entered, we swung the door wide to make room for the luggage cart and it bounced off the hidden wall, hitting me in the elbow and splitting it open. In summary, the people were lovely, but I think they might be short-staffed for their cleaning staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $325	2 $325	3 $183
4 $132	5 $146	6 $178	7 $221	8 $201	9 $279	10
11 $125	12 $136	13 $157	14 $157	15 $173	16 $173	17 $198
18	19 $142	20 $169	21 $160	22 $152	23 $138	24 $194
25 $124	26 $126	27 $146	28 $137	29 $114	30 $123	31 $120

Fairfield by Marriott Inn & Suites Helena North

About this property

Location

Room options

Room, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed, Accessible Bathtub (Transfer Shower)

Suite, 1 Bedroom, Accessible Bathtub

Room, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub & Transfer Shower)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub & Transfer Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub & Transfer Shower)

Guest reviews of Fairfield by Marriott Inn & Suites Helena North

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fairfield by Marriott Inn & Suites Helena North

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $284
20 $182	21 $315	22 $306	23 $313	24 $311	25 $311	26 $267
27 $207	28 $308	29 $325	30 $325