Name: Hampton Inn Cleveland-Westlake
Address: 29690 Detroit Rd, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: $108–$316 per night
Rating: 7.62

What guests think

At Hampton Inn Cleveland-Westlake, guests frequently note clean rooms, friendly service, and a convenient, quiet location near Crocker Park and the interstate, while also mentioning an older, dated property with small rooms and periodic maintenance issues.

Noise from thin walls and HVAC affects some stays. Breakfast feedback ranges from excellent to poorly stocked or messy, and renovation periods previously replaced the hot buffet with bagged options. Expect a convenient base with compact rooms and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An older property with recurring maintenance issues such as slow or out-of-order elevators and occasional broken exterior doors; some renovations have disrupted amenities. Parking is convenient.

Related guest reviews

6

John

Jan 23, 2023

·

Stayed 2 nights

Had stayed before also enjoyed. Wish they told us it was under remodeling

2

luke

Feb 13, 2023

·

Lobby was under renovation and was blocked off. My 'breakfast included' was a granola bar and an orange, no coffee or even water. I'm sure it would have been fun to try to eat an orange in my car, then have sticky hands. Check in was done on a folding table near the elevators. No mention at all of this during booking.

8

Heather

Jul 8, 2025

·

Stayed 7 nights

We had stayed here before and it was nice so we booked again. This time we didn’t have quite as good of an experience. The phone in the room wasn’t working. They didn’t clean our room the one day they were supposed to and I had to ask for service. The side door that was only supposed to be key card access was broken. The room was comfortable. The staff was nice.

4

Jaber

Feb 21, 2023

·

Stayed 2 nights

They were doing reconstruction and everything is not working, including the phone. No breakfast even though we paid for it. No Gym

4

Bonnie

Jul 11, 2025

·

Stayed 1 night

One of the two elevators was out of order, which was scary to see, and the other took an interminably long time to come and I heard from other people staying at the hotel that it too got stuck a few times. The air conditioner sounded like a 737 taking off, and there were people screaming and running up and down the halls all night long. I will say that the room was clean and the front desk staff were personable.

8

Tuan

Sep 24, 2023

·

Stayed 1 night

Room is clean and look like it has been remodeled. Elevator is kind of old but function.

8

Amy

Jun 17, 2025

·

Stayed 3 nights

Air conditioner was very loud; elevators are slow. Overall, great location for the price.

2

Maureen

Jun 5, 2023

·

Stayed 1 night

After checking in, we were told to take the steps to our 3rd floor room, since both elevators were out of order. When we reached our room, the door was ajar, though nothing appeared to be disturbed. We had to be up early on Sunday morning and discovered that the shower was broken. There was no hot water. The front desk was helpful. Since they couldn't fix our shower quickly, we were offered use of a first floor room for showering. One elevator was working by then, but after waiting 5 minutes, had to walk down the stairs to shower. My husband had the same experience. The toilet ran all night. Had to go to breakfast in shifts, because the door would not lock from the outside, only from the inside. We ended up being 40 minutes late for a baby shower for our 1st grandchild, and we were supposed to be there early to help set up. Really disrupted every one's day. I am so disappointed in Hampton Inn. I know they have done some recent renovations, but this was ridiculous. It was obvious that the shower had been repaired before but it didn't work. There was duct tape on the first floor entry door. The owner / manager of this property should be ashamed.

8

Joseph H.

Apr 26, 2025

·

Stayed 1 night

The outside security door slammed and rattled very loudly, our room was only the second room away from it.

4

Debra

Jun 18, 2025

·

Stayed 1 night

Only one elevator working. Coat hanger in room was falling off wall. Shower was Luke warm. Breakfast was empty at 8am. I expected better quality from a Hampton Inn since they are supposed to be equal in quality compared to other hotels.

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Cleanliness

Many guests find rooms clean, but recurring reports cite mildew or musty odors and occasional dirty bathrooms or public areas.

Related guest reviews

8

Ann

Jun 25, 2025

·

Stayed 3 nights

I liked the location of the property. I didn’t like that the breakfast buffet wasn’t kept clean and the counters were a mess. The man kept coming out of the kitchen, but never wiped off the counters. I didn’t like that in my room(326) the build up all around the air conditioner wasn’t kept clean. Filthy, health hazard.

4

Elizabeth

Apr 11, 2024

·

Stayed 1 night

Mold in bath tub/shower. Floors not clean.

8

Richard

Oct 2, 2025

·

Stayed 3 nights

Too much dampness and mold on whole hotel. Not enough storage in bathroom for toiletries. Enough for one person not two.

6

Clare

Oct 12, 2023

·

Stayed 1 night

Room was not clean, specifically the bathroom tub/shower

2

Ehab

Oct 14, 2024

·

Stayed 1 night

Hall smelled of marijuana, carpet in room smelled moldy, bathroom tub unsanitary

6

William

Jun 11, 2024

·

Stayed 2 nights

Room was not clean especially the bathroom

4

Kimberly

Aug 6, 2023

·

Stayed 1 night

Staff was absolutely wonderful while dealing with aggressive customers and being short staffed. They remained professional and smiling with us and other customers staying at Hampton Inn. The doors to the rooms need worked. We could hear EVERYTHING outside our door because there were gaps between doorframe and doors. We could see out into the hallway and are pretty sure anyone wanting to could see inside our room. Shower looked like it needed a lot of work, black mold in the corners is never a good thing. No matter how often staff cleans it, it will return until it is properly taken care of. We didn’t feel safe enough to use the shower. Hampton Inns are a part of Hilton Worldwide, so it’s a real shame that this organizations (currently $151 in stock shares) has no pride in their buildings and reputations. The fact that there is so much wrong with this building and staff are left to deal with angry customers over legit issues such as this with no apparent support from their employer is sadder still. It’s no wonder people don’t want to work in such an environment. Hilton Worldwide, fix your buildings and respect your employees.

8

Sam

Dec 1, 2025

·

Stayed 1 night

Clean, quiet

10

Lois

May 6, 2025

·

Stayed 1 night

The front desk was efficient and friendly. The room was clean. Lots of towels.Pleasant experience.

2

Rick

Jun 20, 2024

·

Stayed 1 night

Room was disgustingly dirty. Staff unresponsive Ended up getting a full refund after sending pictures to Hilton/Hampton in executives

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and often small, with frequent comments about noise (thin walls, loud HVAC) and maintenance quirks like fussy thermostats, TV signal issues, and ill-fitting doors or shades; bed and pillow comfort varies.

Related guest reviews

8

Patricia

Nov 30, 2025

·

Stayed 2 nights

The room was clean. The staff were efficient and helpful. The parking was convenient. The room is very small. The bed was a little hard for my taste. The heater was very noisy.

4

Jason

May 18, 2025

·

Stayed 2 nights

The rooms were the smallest rooms I’ve ever stayed in.

2

Ibrahim

Jul 28, 2025

·

Stayed 2 nights

I wouldn’t recommend this hotel if you’re looking for a restful night. The walls are paper thin—you can hear everything happening in the rooms next to you, from conversations to TVs and even people moving around. It felt like there was no soundproofing at all. To make matters worse, the in-room phone didn’t work, so I couldn’t even call the front desk to complain or ask for help. Definitely not worth the price, and I won’t be staying here again.

6

Kevin

Dec 15, 2024

·

Stayed 1 night

It was average. Temperature was hard to control and rooms were small

4

Bonnie

Jul 11, 2025

·

Stayed 1 night

One of the two elevators was out of order, which was scary to see, and the other took an interminably long time to come and I heard from other people staying at the hotel that it too got stuck a few times. The air conditioner sounded like a 737 taking off, and there were people screaming and running up and down the halls all night long. I will say that the room was clean and the front desk staff were personable.

6

Deborah

Nov 16, 2025

·

Stayed 3 nights

We couldn’t get Live TV in either of our rooms. The decor is as basic, bland, gloomy and cheap as you can get. On the good side, the beds were comfortable and the room was clean.

8

Michelle

Dec 11, 2024

·

Stayed 1 night

The staff were amazing. The room was nice. It was quiet. I just can't give it 5 stars when the bed was lumpy and hard, and the pillows are plastic like and uncomfortable.

8

Angela

Sep 14, 2024

·

Stayed 1 night

The only downside was room didn’t have much room to walk around in. We were constantly bumping into one another trying to go from one side of room to the other.

6

Terry

Aug 20, 2023

·

Stayed 2 nights

I was originally in room 317, and the Dark shade was Not in place and I got in around 11:45 pm on Friday Night. Every time that I turned over the Extremely Bright Light from the Outside Parking Lot, Woke Me Up. The front desk did move me down to Room 217, where the DARK Shade was properly installed.

8

Eileen

Jul 31, 2025

·

Stayed 1 night

Bed was comfortable near by shopping area had good choices for dining Bathroom door needs to be replaced didn’t close properly and had a hole in it Shower water pressure was great though

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Service

Staff are often praised as friendly and accommodating, with smooth check-ins for many stays. Several reviews note lapses at the front desk, mistaken room assignments, or slow responses to issues.

Related guest reviews

6

Carol

Aug 6, 2023

·

Stayed 1 night

One complaint. We were given a key to a room and when I opened the door it was full of someone’s things. There was no one in the room but the tv was on and someone’s things were in the room. That is scary.

2

Howard

Aug 11, 2025

·

Stayed 1 night

Check in was terrible. Got put in a room near a noisy dog that someone else was just moved from! then switched to a room across the hall!!?? Needed to request a different floor.

10

Shae

May 31, 2025

·

Stayed 2 nights

Very clean. Staff is very helpful and friendly

4

Kelly

Jun 4, 2023

·

Stayed 1 night

When we checked in after 3:00 p.m., we were told our room would not be ready. We got a sing-song-story about people not wanting to work, and there were only 3 people available to clean 70 rooms. We were also told that because we booked on Hotels.com (Expedia) that we would be one of the last get our rooms. Once my husband pulled out his DIAMOND status with Hilton, we were finally given rooms. We also asked for a room with two queen beds, and we were given a king room with a pull-out couch which was so uncomfortable, and the blanket was like sandpaper. In the middle of the night, someone opened my daughter's hotel room door with a KEY. Luckily she had her door secured and the intruder was not able to get in. The intruder then called her hotel ROOM and demanded that they be let in the room. We will likely not stay here again. Be careful if you do and double latch your doors.

2

Laura

Oct 6, 2025

·

Stayed 2 nights

Your hotel denied my registered and licensed Service Animal. Reported to DOJ and Ohio Disability Discrimination Acossiation!

4

Curtis

Aug 19, 2025

·

Stayed 1 night

The front desk clerk was not friendly and he did not give information regarding breakfast or accommodations.

10

John

Dec 6, 2024

·

Stayed 1 night

Stayed at this Hampton Inn while visiting relatives. The hotel is convenient to Crocker Park which has a lot of dining and shopping options. Friendly staff, clean rooms, safe and easy parking. Really liked the breakfast too. I'll be back.

10

Mary

Apr 20, 2024

·

Stayed 1 night

Front desk people were very friendly and professional. Hotel was close to highway, restaurants and shopping. It was clean and updated.

2

JAMIE

Jul 12, 2025

·

Stayed 1 night

When we arrived, they did not have the type of room we booked available and tried to give us a different room (would end up paying more for a lesser room). They said the hotel was completely booked and could not give us the room we paid for. Guy at the desk said it wasn’t his problem because he just started his shift and his manager could not be contacted. Had to call Travelocity to get the room canceled and refunded. Left and went to another hotel. Will not try staying there ever. Staff were terrible and incompetent.

4

John

Jan 1, 2024

·

Stayed 5 nights

Stay was fine, other that the staff entering my room without knocking at 10 pm. They claimed my room was listed as "out of order" and they needed a remote. How had I been staying in and paying for a room that is out of order for 4 days at that point??

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AI-generated summary based on recent guest reviews

Location

Convenient, quiet setting near Crocker Park, restaurants, and the interstate, with easy access to area attractions. Many describe the neighborhood as safe.

Related guest reviews

8

Yvonne

Sep 22, 2024

·

Stayed 2 nights

Easy to get in and out of, quiet stay would stay again

10

Alexis

Jun 22, 2023

·

Stayed 1 night

It’s hard to find a good hotel when your traveling east or west on I90/80. I highly recommend this hotel. It’s near some restaurants, gas stations, in a safe area, and has some grassy/woodsy area to walk your dog.

8

Darshana

Mar 8, 2025

·

Stayed 2 nights

Great location with many dining options in walking distance

10

John

Dec 6, 2024

·

Stayed 1 night

Stayed at this Hampton Inn while visiting relatives. The hotel is convenient to Crocker Park which has a lot of dining and shopping options. Friendly staff, clean rooms, safe and easy parking. Really liked the breakfast too. I'll be back.

10

Lee

Sep 20, 2023

·

Stayed 1 night

Room was close to the elevators. The elevators were really close to where I parked. This Hampton (in Westlake, Ohio) is really convenient, and is close to shopping and parks and Lake Erie. Kudos to Hampton for having such a clean and friendly and accomodating hotel.

10

rohit

Mar 4, 2025

·

Stayed 2 nights

Excellent location

10

Josh

Nov 3, 2023

·

Stayed 1 night

Love the wooded location in a suburban area.

8

Richard

Aug 11, 2024

·

Stayed 5 nights

Great location for our planned activities

10

Julie

Oct 20, 2024

·

Stayed 1 night

This is a nice hotel set in a wooded area with very good restaurants within a 5-10 minute drive. Easy in/ off freeway. The room was clean and furniture was new and modern. Only complaint was shades weren’t totally room darkening and air conditioner/ heater a little on the loud side. Breakfast area was nice and breakfast was good with more options than many other hotels. Would stay again.

8

Marikah

Jan 26, 2025

·

Stayed 1 night

Safe quiet and convenient

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AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent—some call it excellent with good variety, while others found items empty, stations messy, or during renovations received only bagged options.

Related guest reviews

10

John

Oct 28, 2023

·

Stayed 2 nights

Everything was great, the breakfast was excellent. I come to Cleveland often, going forward I will always stay at this hotel.

8

Ann

Jun 25, 2025

·

Stayed 3 nights

I liked the location of the property. I didn’t like that the breakfast buffet wasn’t kept clean and the counters were a mess. The man kept coming out of the kitchen, but never wiped off the counters. I didn’t like that in my room(326) the build up all around the air conditioner wasn’t kept clean. Filthy, health hazard.

10

Clare

Apr 14, 2024

·

Stayed 1 night

Wonderful and friendly staff, very clean, and excellent breakfast!

2

luke

Feb 13, 2023

·

Lobby was under renovation and was blocked off. My 'breakfast included' was a granola bar and an orange, no coffee or even water. I'm sure it would have been fun to try to eat an orange in my car, then have sticky hands. Check in was done on a folding table near the elevators. No mention at all of this during booking.

4

Lisa

Feb 23, 2023

·

Stayed 1 night

I choose this hotel based on price and hot breakfast. There was basically no breakfast - prepackaged breakfast bar and fruit cups.

10

Fabian V

Jul 1, 2023

·

Stayed 1 night

Súper nice hotel , I booked 2 rooms with hotels.com and they didn’t seem to know how to search for the 2 room reservation , after 1/2 on the chat with hotels.com it got resolved . The room is super comfy and it is very comfortable the lady heidy at the breakfast bar is super attentive and nice ! Definetely will stay there again hands down .

2

Evangelina

May 1, 2025

·

Stayed 1 night

The customer service was awful, no greeting as I entered the hotel, person ignored me. Upon him actually making an acknowledgement he did not explain status of room availability. Hotel was dirty, breakfast area very dirty from food display to dining tables.

10

Janice

Oct 24, 2023

·

Stayed 1 night

Would highly recommend this Hampton Inn. Location is perfect! The staff is very welcoming, friendly and efficient. Our room was very clean and comfortable. Breakfast included in the morning. Convenient to be able to get right back onto the turnpike. Will recommend this hotel.

4

Debra

Jun 18, 2025

·

Stayed 1 night

Only one elevator working. Coat hanger in room was falling off wall. Shower was Luke warm. Breakfast was empty at 8am. I expected better quality from a Hampton Inn since they are supposed to be equal in quality compared to other hotels.

10

Christian

Jul 13, 2025

·

Stayed 2 nights

Breakfast was amazing

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AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$95
March	$92
April	$100
May	$131
June	$147
July	$170
August	$133
September	$107
October	$105
November	$89
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $285	17 $187	18 $316	19 $191
20 $134	21 $162	22 $163	23 $172	24 $148	25 $168	26 $196
27 $124	28 $141	29 $147	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $162	3 $223
4 $116	5 $111	6 $108	7 $120	8 $128	9 $166	10 $165
11 $134	12 $145	13 $126	14 $136	15 $134	16 $165	17 $166
18 $134	19 $145	20 $136	21 $139	22 $134	23 $152	24 $166
25 $116	26 $120	27 $130	28 $128	29 $113	30 $113	31 $139

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Refrigerator

Room, 1 King Bed, Refrigerator & Microwave

Room, 2 Queen Beds, Refrigerator

Room, Accessible

One Queen Bed, Accessible

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed with Sofa Bed, Refrigerator

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn Cleveland-Westlake

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Prices for upcoming dates