Extended Stay America Suites - Cleveland - Beachwood - Orange Place - South

I like it was clean and quiet and also had a laundry area

They had construction going on. The units seemed old.

Property was under construction. I would prefer ice machines on each floor. Took awhile for freezer to make ice cubes

Great stay. TV was a bit small, and not enough soap in bathroom. Also 2 small bed pillows. But the kitchen, cleanliness and overall experience was good! Front staff was pretty nice, could be better with kindness, but okay! Elevator was a bit scary too haha. Overall a solid 4/5 stars though.

I have stayed in several of these properties and have had mostly positive experiences. I’ve come to expect, and appreciate, that this chain is no frills. I don't mind that as long as the hotel is safe and clean. This location pushed me beyond my ability to grin and bear it. There was a distinct smell of cannabis throughout the hallways. The elevator floor was perpetually wet. The paint in the hallways was coming from the walls, the TV did not have cable and only about eight channels, the furniture and bed were shaky at best, and THE WINDOWS DIDN'T CLOSE completely. To be clear, this is not about the staff. They were very friendly and attentive.

I would have preferred to have the coffee maker kitchen utensils in my room. However, requesting them from the front desk did work out. Laundry worked really well and there were plenty of shops in the area. Overall a great stay and I would definitely stay there again.

Limited amenities-No coffee service in the room. No ice. No hair dryer (until I asked). No iron/ironing board.

Entire building smells terrible and the elevator doesn’t work.

The property was under repair and smelled like paint. The toilet paper was very low quality.They're grab and go breakfast was just some fig bars and some other snacks and coffee but they didn't have tops for the cups. The overall experience was poor.

The Bureau in the room was totally messed up the top drawers didn't work right and the bottom rows were barely functional. I had a handicapped room (not that I had asked for that). It had a tub which is great. Sometimes I need a hot bath after a stressful day.. The hotel had been refreshed since I visited in December. New paint. New exterior. I went in and out of the door on the right (when standing at the front entrance looking in) side of hotel which didn't seem to ever lock. That is convenient for me and thieves. The main entrance locks after 11 pm. I'm not sure what good that is when one of the side doors is always open.

Halls smell like smoke. Chipped paint on room walls. Some folks left bags of trash in the hallways and dirty work boots.

Clean

Room was right off the lobby, terrible spot to have rooms. Room also smelled musty and was old

Everything appears to be clean but the first thing I see is a roach in the shower. I know these things happen but it just makes me worry about other creepy crawly things.

There is as a Roach in my room. I informed the front desk. They gave me another room but I could not get comfortable so the next day I checked out. I called there customer service and they gave me a turnaround Time if 48 hours when someone would get back with me. That did not work for me so I checked out.

We booked a Queen bed and it was more like a double bed. Room smelled so bad we bought a room spray!!! I asked about a room change due to small bed. Was told they were booked. I checked online and they weren’t booked!!!

There was a horrible strong odor (urine/dirty cat litter/something rotten) in the hallway, elevator, and lobby after the first night. The staff was friendly and apologetic, but I was surprised that it didnt seem like anything was being done to get rid of the odor.

This hotel should be closed down. The lobby is the size of a bathroom. Everything is old. It's dark and scary. My room was literally filthy. Light switches, tables, floors, walls....my phone hadn't been wiped down in 10 years. Just absolutely disgusting.

It smelled in the room. The hall way smelled like weed. They did not provide housekeeping. I had to take the dirty used towels to the front desk to get clean ones. They did not bring me fesh towels to the room.

Wife’s room had fleas

It was mixed in with other hotels. Room was a little noisy!

I booked a queen bed but it was much smaller than a queen

I'm sure this area used to be nice, but most hotels and restaurants around were boarded up and shut down, so a bit sketchy. The staff was friendly, but overworked. The baseboards on our floor were missing...they were possibly getting ready to replace the carpet...which needed it badly. The air conditioner in our room did not work, but we couldn't use the phone to call and report it, because it didn't work either. They didn't move us to a new room, but the air got fixed in pretty short order. Free breakfast is a misnomer...it's free coffee, cocoa, choices of breakfast bars or small wrapped muffins, and apples on a small counter. No eating area to speak of. We felt like everything was handled with the idea in mind that anything and everything could get stolen any minute. The beds were comfortable though. I would not with good conscious recommend staying here.

Very noisy furnace while sleeping ran most of time on auto and low temperature, very hot

Cheap furniture and finishes. Room was damp even with AC on.

I have stayed in several of these properties and have had mostly positive experiences. I’ve come to expect, and appreciate, that this chain is no frills. I don't mind that as long as the hotel is safe and clean. This location pushed me beyond my ability to grin and bear it. There was a distinct smell of cannabis throughout the hallways. The elevator floor was perpetually wet. The paint in the hallways was coming from the walls, the TV did not have cable and only about eight channels, the furniture and bed were shaky at best, and THE WINDOWS DIDN'T CLOSE completely. To be clear, this is not about the staff. They were very friendly and attentive.

This facility claims to be an extended stay facility. However, it is less than comfortable. The bed definitely is not even a queen size bed. The bedding and sheets were dingy. The bathroom surround l appeared to be spray-painted and was peeling. there was also an odor in the room. I attempted to apply a disinfectant spray in order to alleviate the aroma. My recent stay at your facility was less than desirable. As a frequent traveler, I have stated both high-end and lower end hotel facilities. This was probably one of the worst facilities. As it advertises itself as an extended stay facility, the amenities were lacking. I do understand that decisions are made based on economic precursors. However, this facility lacked the basic necessities of an extended stay. The room was outfitted with a small kitchenette however, the essentials such as paper towels, a trashcan, etc. were not present. The bathroom itself screamed of “DIY”remodeling. The bathroom surround appeared to be spray painted with some sort of epoxy paint, however, it was peeling. There were no toiletries available, such as the bare minimum of a lotion, shampoo, or conditioner. You are greeted with only two tiny bars of soap. This is less than desirable for someone who may be expecting the basic necessities of an extended stay facility. Upon entering the facility, I was greeted by a pleasant African-American woman. She did an excellent job of checking us in.

I've stayed at this property before and it was fair. I was caught off guard by the hold on my card for incidentals that I was notified about during check in. The room was fair but I was not impressed by the old windows in the room that were cracked and had only one set of curtains which would allow anyone to see into the room. The heat unit couldn't be turned down, therefore we suffered being too hot all night long. The room temperature started at 75 and only dropped to 72 by morning. The tv was the most annoying part of the stay because the remote had audible commands on it which announced every channel selection and adjustment of volume each time. I'm not understanding what incidentals were used that would require them to keep my$50 because there weren't any in the room. I noticed that to use their phone in the room, there is a charge for doing, which would be charged for both local and long distance. I felt as if this was unnecessary. The room was clean, which was great. The bed was average but pillows feel like we were just sleeping on the mattress. I'd like to give a higher rating but they kept my deposit for no reason.

Check in was not great. Property was outdated and basic. Noise problems all night long

There’s plenty of food options and they’re all within a 10 minute drive. Our room was nice expect both of our sinks and the shower had leaky faucets.

I really like coming to this hotel...The staff is very nice and friendly...keep up the good work guys

Check in was difficult. Rooms weren’t ready at listed time. Waited 30 minutes and front desk checked in someone who just walked up first.

I paid for (3) nights but stayed only (1) night and was unable to use the key to enter the room on the 3rd night. As i arrived after hours, the desk was unattended and unable to help me.

House keeping walked in without knocking or announcing themselves during an adult moment.

The staff was very helpful and accommodating. I sincerely appreciate their understanding and care when dealing with veterans. They were able to communicate and assist effectively, and their compassion and professionalism for guests spoke volumes keep up the great work.

We had 12 booked rooms. All of which were supposed to be pay at property at check in. At 1:30 my card was charged for ALL rooms, until my card maxed out. Check in isn't even until 3! I was told it was because it was a weekend. No where was that stated in the reservations. One room had flies. Key cards didn't work. Our door had to be forced open because it was stuck. Phones with no cords. Microwaves that were not ready to use. Staff was not equipped with any sort of customer service to offer suggestions to checkin issues.

The staff here is great!!! Ill keep coming back as long as the service stays the way it is

They gave someone a key to our room and we had to let them know someone walked in our room and me and my hubby was upset they could of took our items thank God we was in the room

Rooms look like it hasn’t been updated in years. My room was not clean too sheet had stains on it pillow and sheets had hair on it two lights didn’t work tv remote had food stains on it it was body hair in the sink the toilet was not clean bathroom fooor was not swept and the room stunk. Also the older lady working the night shift last night was very disrespectful and rude and acted as if I was inconveniencing her because she was on the company’s phone about a personal matter regarding her cell phone and was gonna ignore me standing there she started to walk away then came back and said yes what do you need in a rude tone like I was bothering her as if she’s not at work and it’s not her job to tend to guest and proceeded to say she has an emergency as if that gives her the right to ignore me then proceed to be rude. So basically I’ll never book here again nor would I ever recommend this nasty unprofessional property. Only thing I have nice to say was the lady who checked me in was very nice and helpful

Staff was extremely welcoming and helpful

The staff was really nice and friendly and the location is excellent - less than 5 min from a nice mall with a lot of dining options. We would just recommend to better clean the rooms.

The Location is amazing

The property was in a good location. Right off the highway. The property was very worn and dirty. If the pictures showed this, I would not have stayed.

The staff was very helpful and friendly. Although the hotel is very dated, the room was very comfortable. It has a full refrigerator and 2 burners for cooking in. You do have to ask for cooking supplies if you want to cook. .There are several restaurants within walking distant as well as a movie theater and shopping available in Pinecrest shopping center. Other restaurants are a short drive away. It is 5 minutes away from Ahuja Hospital.

Good location

Quiet and public transport nearby.

Shopping areas nearby, walkable to shopping area across from Hotel and transportation. All the staff nice includes managers: the property is a upgrade, I will come again Thank You,

There was nothing in walking distance

Very affordable and well located

In good area

This hotel was not good! Smelled like marijuana and noisy. No cleaning device was done at all, the entire 4 night me we stayed there. It was a last minute booking and we would have never booked it had we known what type of place this was. There was no coffee, had to ask for it and the “continental breakfast” included muffins that were hidden behind the front desk. I pike never recommend or stay at this property!

Didn't feel safe staying there. Room could be cleaner. About 2 inchs of water stays in the bathtub when you take a shower. Breakfast was disappointing. Smells like smoke in the room and hallways.

There was a storm that took out our power. I was pleasantly suprise by my stay. The room was very clean inside and outside of the property. The staff was so nice and greeted us with a smile everytime. The morning breakfast were just enough. This location is near a shopping center on both sides. There a Target, Wholefood, and Firebird to name a few. It was a delight to stay here and would do so again.

Lot of door slamming through the night; limited breakiii

Breakfast was pitiful, the room was a dirty and the receptionist was a little rude as well to family members inquiring about breakfast.

Nice breakfast bar on the go

Extended Stay is one of my all time go too since they are nationally located and reasonably priced. Depending on locations some can be more run down then others. This particular hotel is in the middle of upgrading and so far is looking nice. The elevator is close to the entrance door. They had luggage carts located right by the main door, which is always nice when first unloading vehicle. The breakfast is the basic coffee, oatmeal and packaged muffins. It’s not a great offering and is always delightful when there’s a semi hot breakfast option. But it’s something little to get by for few hours and it’s complimentary,so really can’t complain.

The property was under repair and smelled like paint. The toilet paper was very low quality.They're grab and go breakfast was just some fig bars and some other snacks and coffee but they didn't have tops for the cups. The overall experience was poor.

Terrible. BreAkfast

Property was unkept, had several odors, none pleasant. Breakfast consisted of bad coffee and cereal bars. I overpaid for this. Motel 6 would have been a better choice