Jungala Hotel at VidantaWorld Riviera Maya
685 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
685 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Jungala Hotel at VidantaWorld Riviera Maya, les prix par nuit s'élèvent en moyenne à 297 $US pendant le mois le moins cher (mai) et à 1 005 $US pendant le mois le plus cher (juillet), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 768 $US |
| février | 630 $US |
| mars | 739 $US |
| avril | 744 $US |
| mai | 297 $US |
| juin | 622 $US |
| juillet | 1 005 $US |
| septembre | 685 $US |
| octobre | 688 $US |
| novembre | 829 $US |
| décembre | 665 $US |
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sept. · 685 $US
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Le plus cher : juillet (env. 1 005 $US)
Le moins cher : mai (env. 297 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Vous avez le choix entre une journée bien chargée avec une partie de golf ou...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Vous avez le choix entre une journée bien chargée avec une partie de golf ou des moments de pure détente sur la plage privée. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément). Une navette gratuite vous accompagne au bord de la plage.
Services de l'établissement
Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24.
Repas
Pendant votre séjour, vous vous régalerez à Chiringuito, l'un des 20 restaurants de ce complexe touristique et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place 3 cafés. Pour une petite pause rafraîchissante, arrêtez-vous dans un des 4 bars/lounges, 2 bars de plage et 5 bars en bord de piscine de l'hébergement.
Chambres
Passez un séjour comme il se doit dans une des 52 chambres climatisées de l'hébergement et profitez des nombreux équipements à votre disposition, notamment une cuisine avec une plaque de cuisson et un micro-ondes. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon ou un patio. Une télévision LED 55 pouces avec chaînes par câble assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également une baignoire à jets et un pommeau de douche à « effet pluie ».
Emplacement
Se situant à Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya est à moins de 10 minutes en voiture de Playa Paraiso Golf Club et de Boutique du Cirque du Soleil à Vidanta Riviera Maya. Ce complexe touristique au bord de la plage se trouve à 10 km de Plage de Maroma et à 14,7 km de Place de Puerto Morelos.
À proximité
Plage de Maroma(0.1 miles)
Paradise Beach (plage)(0.1 miles)
Parcours de Golf Nicklaus Design(0.2 miles)
Playa Paraiso Golf Club(1.1 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(1.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín(6.6 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(6.6 miles)
Monument Ruta de los Cenotes(7.8 miles)
Spa de la Jungle(8.9 miles)
Place de Puerto Morelos(9.1 miles)
Église catholique San Jose(9.1 miles)
Plage Ojo de Agua(9.2 miles)
Phare Incliné(9.2 miles)
Coopérative des Artistes de Puerto Morelos(9.3 miles)
Parc écologique Tres Rios(9.3 miles)
Aéroport international Cozumel (CZM)(35.6 miles)
Aéroport international de Cancún (CUN)(22.4 miles)
Aéroport international de Tulum (TQO)(79.1 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Playa del Carmen, Playa del Carmen, Quintana Roo, Mexique
Plage de Maroma (0.1 miles)
Paradise Beach (plage) (0.1 miles)
Parcours de Golf Nicklaus Design (0.2 miles)
Playa Paraiso Golf Club (1.1 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya (1.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín (6.6 miles)
Options de chambre
10
Luxury Suite
Détails de la chambre
1 Très Grand Lit Double
, 1 Canapé-Lit
et 1 Canapé-Lit
Couchages 4
1109 ft²
Balcon ou terrasseSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
10
Luxury Suite + Jungala Aqua Experience
Détails de la chambre
1 Très Grand Lit Double
, 1 Canapé-Lit
et 1 Canapé-Lit
Couchages 4
1109 ft²
Balcon ou terrasseSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
Avis des voyageurs
9.1
Superbe
Basé sur 341 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Jungala Hotel at VidantaWorld Riviera Maya, les voyageurs apprécient les suites spacieuses et élégantes, ainsi que le service de conciergerie exceptionnellement attentionné, le tout situé dans un cadre luxuriant d'une jungle bien entretenue. Les piscines familiales et le parc aquatique adjacent contribuent à des séjours détendus, malgré l'ampleur du complexe.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Jungala Hotel at VidantaWorld Riviera Maya, les voyageurs apprécient les suites spacieuses et élégantes, ainsi que le service de conciergerie exceptionnellement attentionné, le tout situé dans un cadre luxuriant d'une jungle bien entretenue. Les piscines familiales et le parc aquatique adjacent contribuent à des séjours détendus, malgré l'ampleur du complexe.
Se déplacer nécessite des voiturettes de golf ou des navettes, et plusieurs clients ont noté des temps d'attente et de longues distances au sein du vaste complexe Vidanta. La cuisine sur l'ensemble de la propriété est largement appréciée, mais les prix sont fréquemment élevés et l'accès au parc aquatique nécessite souvent un supplément. La plage est pittoresque mais souvent peu propice à la baignade en raison des rochers ou des algues, tandis que certains voyageurs ont signalé des problèmes d'enregistrement, de facturation ou de maintenance. Attendez-vous à des chambres luxueuses, un service remarquable et des équipements pour les familles dans un complexe magnifique mais étendu.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le parc aquatique adjacent et les nombreuses piscines sont des atouts majeurs, et les clients peuvent accéder aux installations du complexe Vidanta plus large. Les déplacements dépendent de voiturettes de golf/navettes avec des temps d'attente occasionnels, et quelques commentaires ont noté l'absence de restaurant sur place dans ce bâtiment.
Avis de voyageur à ce sujet
10
Andreia
9 janv. 2026
·
A séjourné 1 nuit
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
Peter
5 janv. 2025
·
A séjourné 7 nuits
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 janv. 2025
·
A séjourné 10 nuits
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 févr. 2026
·
A séjourné 1 nuit
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
10
Oscar
28 nov. 2025
·
A séjourné 6 nuits
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
8
Daniel
17 janv. 2026
·
A séjourné 3 nuits
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Jessica
11 févr. 2026
·
A séjourné 1 nuit
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
10
Izhar
27 janv. 2026
·
A séjourné 4 nuits
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
8
NESTOR
25 nov. 2025
·
A séjourné 3 nuits
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
6
anna
6 janv. 2025
·
A séjourné 9 nuits
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les espaces communs et les suites sont généralement très propres et bien entretenus. Quelques clients ont rencontré des problèmes tels que des retards de l'eau chaude, un tapis inondé ou des articles manquants/ne fonctionnant pas, qui ont ensuite été résolus.
Avis de voyageur à ce sujet
10
thalita
21 févr. 2026
·
A séjourné 2 nuits
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Dejan
21 juil. 2025
·
A séjourné 3 nuits
Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show
Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show
10
Joseph
4 janv. 2025
·
A séjourné 10 nuits
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
8
Leslie
24 févr. 2026
·
A séjourné 5 nuits
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 nov. 2025
·
A séjourné 1 nuit
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
Ahrgren
3 nov. 2025
·
A séjourné 10 nuits
Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.
Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.
10
Jessica
11 févr. 2026
·
A séjourné 1 nuit
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
10
Cecilia
1 mai 2025
·
A séjourné 5 nuits
todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!
todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!
6
BRIAN L.
1 janv. 2025
·
A séjourné 4 nuits
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
6
anna
6 janv. 2025
·
A séjourné 9 nuits
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont grandes, modernes et confortables, avec des configurations adaptées aux familles, des espaces séparés et des cuisines américaines. La plupart donnent sur la jungle avec une vue limitée.
Avis de voyageur à ce sujet
10
Andreia
9 janv. 2026
·
A séjourné 1 nuit
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
thalita
21 févr. 2026
·
A séjourné 2 nuits
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Jasmina
13 avr. 2025
·
A séjourné 5 nuits
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
8
Leslie
24 févr. 2026
·
A séjourné 5 nuits
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 nov. 2025
·
A séjourné 1 nuit
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
Markus
23 févr. 2026
·
A séjourné 1 nuit
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
8
Daniel
17 janv. 2026
·
A séjourné 3 nuits
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Jessica
11 févr. 2026
·
A séjourné 1 nuit
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
8
NESTOR
25 nov. 2025
·
A séjourné 3 nuits
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
10
Eva
28 déc. 2025
·
A séjourné 4 nuits
Once we arrived we were treated like VIPs. Ariana, Jose and Liz as well as all the other staff we encountered were extremely courteous and welcoming. The rooms were very nice and the beds comfortable.
Once we arrived we were treated like VIPs. Ariana, Jose and Liz as well as all the other staff we encountered were extremely courteous and welcoming. The rooms were very nice and the beds comfortable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est très apprécié : les concierges sont proactifs, amicaux et aident souvent avant l'arrivée via WhatsApp. Une minorité a signalé des problèmes opérationnels avec l'enregistrement, la facturation, le transport ou le service en chambre.
Avis de voyageur à ce sujet
10
Andreia
9 janv. 2026
·
A séjourné 1 nuit
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
4
Joy
29 déc. 2024
·
A séjourné 4 nuits
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
8
Leslie
24 févr. 2026
·
A séjourné 5 nuits
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 nov. 2025
·
A séjourné 1 nuit
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
maria antonieta
24 août 2025
·
A séjourné 4 nuits
El servicio de los concierge Melani, Edgar, Alejandro fue excelente. Un hotel muy cómodo, habitaciones amplias y bien decoradas, transportación privada en el complejo, prioridad de reserva en restaurantes y cabañas en las piscinas. Extraordinaria experiencia.
El servicio de los concierge Melani, Edgar, Alejandro fue excelente. Un hotel muy cómodo, habitaciones amplias y bien decoradas, transportación privada en el complejo, prioridad de reserva en restaurantes y cabañas en las piscinas. Extraordinaria experiencia.
10
Jason
4 août 2025
·
A séjourné 5 nuits
The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.
The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.
10
Oscar
28 nov. 2025
·
A séjourné 6 nuits
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
10
Devorah
21 août 2025
·
A séjourné 3 nuits
Incredible service, a true five star experience.
Incredible service, a true five star experience.
10
Bradley
23 mars 2025
·
A séjourné 5 nuits
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
6
BRIAN L.
1 janv. 2025
·
A séjourné 4 nuits
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé au sein d'un vaste complexe de type jungle Vidanta, l'endroit est pittoresque mais étendu, et se rendre aux piscines, aux restaurants ou à la plage nécessite généralement des trajets en voiturette. La zone de la plage est attrayante mais pas toujours propice à la baignade.
Avis de voyageur à ce sujet
10
YOSEF
21 avr. 2025
·
A séjourné 5 nuits
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
8
Zachary
6 janv. 2025
·
A séjourné 8 nuits
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
10
Andreia
9 janv. 2026
·
A séjourné 1 nuit
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
thalita
21 févr. 2026
·
A séjourné 2 nuits
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Peter
5 janv. 2025
·
A séjourné 7 nuits
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 janv. 2025
·
A séjourné 10 nuits
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 févr. 2026
·
A séjourné 1 nuit
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
8
Daniel
17 janv. 2026
·
A séjourné 3 nuits
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Izhar
27 janv. 2026
·
A séjourné 4 nuits
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
6
anna
6 janv. 2025
·
A séjourné 9 nuits
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié la nourriture et ont trouvé de nombreuses options sur la propriété. Cependant, les prix sont souvent considérés comme élevés, des réservations peuvent être nécessaires et les séjours ne sont pas en formule tout compris.
Avis de voyageur à ce sujet
8
Zachary
6 janv. 2025
·
A séjourné 8 nuits
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
10
Michele
22 juin 2025
·
A séjourné 3 nuits
Great property with good food. Service A++
Great property with good food. Service A++
6
Danny
12 août 2025
·
A séjourné 3 nuits
Los precios excesivamente caros en alimentos bebidas
Los precios excesivamente caros en alimentos bebidas
10
Peter
5 janv. 2025
·
A séjourné 7 nuits
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 janv. 2025
·
A séjourné 10 nuits
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 févr. 2026
·
A séjourné 1 nuit
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
10
LAURA D SALDANA
1 oct. 2025
·
A séjourné 4 nuits
Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.
Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.
10
Estrella
29 juin 2025
·
A séjourné 2 nuits
Me encantó! Lo único, es que no estaba todo incluido.
Me encantó! Lo único, es que no estaba todo incluido.
10
Oscar
28 nov. 2025
·
A séjourné 6 nuits
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
4
Anh
3 oct. 2025
·
A séjourné 7 nuits
Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.
Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Lucie
il y a 4 semaines
·
A séjourné 4 nuits
Très beau domaine dans la nature où on croise régulièrement des iguanes, coatis et capibaras (+ crocodiles dans des emplacement dédiés) Super qualité de service, avec un concierge (merci Sebastian !) et globalement tout le personnel toujours prêt à répondre à nos questions Chambre magnifique, très bien équipée De nombreuses piscines et plage (malheureusement beaucoup d’algues au mois d’août - la plage est propre mais l’eau était remplie de sargasses ) Petit déjeuner buffet (en supplément) génial avec énormément de choix Accès au parc aquatique super pour les enfants (pris en supplément au moment de la réservation) Tous les déplacements dans le domaine se font avec des petites voiturettes/navettes - y compris pour aller récupérer la voiture au parking - ce qui ralenti un peu les activités (on peut faire à pieds, mais difficile avec la chaleur), et il faut prendre en compte cette « contrainte »
Très beau domaine dans la nature où on croise régulièrement des iguanes, coatis et capibaras (+ crocodiles dans des emplacement dédiés) Super qualité de service, avec un concierge (merci Sebastian !) et globalement tout le personnel toujours prêt à répondre à nos questions Chambre magnifique, très bien équipée De nombreuses piscines et plage (malheureusement beaucoup d’algues au mois d’août - la plage est propre mais l’eau était remplie de sargasses ) Petit déjeuner buffet (en supplément) génial avec énormément de choix Accès au parc aquatique super pour les enfants (pris en supplément au moment de la réservation) Tous les déplacements dans le domaine se font avec des petites voiturettes/navettes - y compris pour aller récupérer la voiture au parking - ce qui ralenti un peu les activités (on peut faire à pieds, mais difficile avec la chaleur), et il faut prendre en compte cette « contrainte »
4
Francisco
5 août 2026
·
A séjourné 2 nuits
Les déplacements sont compliqués dans l'enceinte du park. En mini bus sur commande à l'aller et au retour.... Les restaurants, de qualité, sont très chers La mer pleine d'algues L'eau des piscines est trop chaude....
Les déplacements sont compliqués dans l'enceinte du park. En mini bus sur commande à l'aller et au retour.... Les restaurants, de qualité, sont très chers La mer pleine d'algues L'eau des piscines est trop chaude....
10
karyne
21 avr. 2026
·
A séjourné 6 nuits
Nous avons adoré notre passage au jungala hôtel. Le personnel est extrêmement serviable et toujours disponible pour répondre à nos besoins. Le service est personnalisé et très attentif et toujours souriant. Le transport vers les piscines ou la plage est rapidement accessible. Un remerciement spécial à Arturo, Vanessa et Ariana nos concierges. Arturo parle un français impeccable. Ils ont été très sympathique et ont contribué à organiser l’anniversaire de mon mari à la piscine. Merci encore! Également à la piscine du grand luxe merci à Francisco, toujours un plaisir de le revoir. Un serveur impeccable et sympathique. Ensuite, merci à Alan, mixologue au tramonto, notre ami Daniel, le meilleur serveur du Tramonto et Angel le meilleur serveur du Gong. Un voyage à la hauteur de nos attentes. La nourriture est excellente, oui un peu chère, mais ça en vaut la peine. Seule recommandation pour l’hôtel: un transport de l’aéroport pourrait être inclus dans le prix, ce serait apprécié. Mais sinon tout était parfait!
Nous avons adoré notre passage au jungala hôtel. Le personnel est extrêmement serviable et toujours disponible pour répondre à nos besoins. Le service est personnalisé et très attentif et toujours souriant. Le transport vers les piscines ou la plage est rapidement accessible. Un remerciement spécial à Arturo, Vanessa et Ariana nos concierges. Arturo parle un français impeccable. Ils ont été très sympathique et ont contribué à organiser l’anniversaire de mon mari à la piscine. Merci encore! Également à la piscine du grand luxe merci à Francisco, toujours un plaisir de le revoir. Un serveur impeccable et sympathique. Ensuite, merci à Alan, mixologue au tramonto, notre ami Daniel, le meilleur serveur du Tramonto et Angel le meilleur serveur du Gong. Un voyage à la hauteur de nos attentes. La nourriture est excellente, oui un peu chère, mais ça en vaut la peine. Seule recommandation pour l’hôtel: un transport de l’aéroport pourrait être inclus dans le prix, ce serait apprécié. Mais sinon tout était parfait!
10
Jessica
11 févr. 2026
·
A séjourné 1 nuit
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
2
Rafael
il y a 2 semaines
·
A séjourné 1 nuit
Pésimo el servicio Personal no resuelve Parque jungala cerrado y no avisaron Tardan los carritos de golf en recibirte
Pésimo el servicio Personal no resuelve Parque jungala cerrado y no avisaron Tardan los carritos de golf en recibirte
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 308.7395422736206USD
- 2026-09-17: 262.5833004206543USD
- 2026-09-18: 347.5645148258057USD
- 2026-09-19: 344.5802682581177USD
- 2026-09-20: 262.5833004206543USD
- 2026-09-21: 262.42064908950806USD
- 2026-09-22: 262.42064908950806USD
- 2026-09-23: 262.1176718063965USD
- 2026-09-24: 262.5833004206543USD
- 2026-09-25: 347.5844063009033USD
- 2026-09-26: 347.5844063009033USD
- 2026-09-27: 262.1176718063965USD
- 2026-09-28: 262.5833004206543USD
- 2026-09-29: 262.5833004206543USD
- 2026-09-30: 262.5833004206543USD
- 2026-10-01: 262.1176718063965USD
- 2026-10-02: 351.11577349438477USD
- 2026-10-03: 347.5844063009033USD
- 2026-10-04: 262.5833004206543USD
- 2026-10-05: 262.5833004206543USD
- 2026-10-06: 262.5833004206543USD
- 2026-10-07: 262.5833004206543USD
- 2026-10-08: 262.5833004206543USD
- 2026-10-09: 347.5844063009033USD
- 2026-10-10: 347.5844063009033USD
- 2026-10-11: 262.5833004206543USD
- 2026-10-12: 262.5833004206543USD
- 2026-10-13: 262.5833004206543USD
- 2026-10-14: 262.5833004206543USD
- 2026-10-15: 262.5833004206543USD
- 2026-10-16: 347.5844063009033USD
- 2026-10-17: 347.5844063009033USD
- 2026-10-18: 262.5833004206543USD
- 2026-10-19: 262.5833004206543USD
- 2026-10-20: 262.5833004206543USD
- 2026-10-21: 262.5833004206543USD
- 2026-10-22: 262.5833004206543USD
- 2026-10-23: 347.5844063009033USD
- 2026-10-24: 347.5844063009033USD
- 2026-10-25: 262.5833004206543USD
- 2026-10-26: 262.5833004206543USD
- 2026-10-27: 262.5833004206543USD
- 2026-10-28: 262.5833004206543USD
- 2026-10-29: 262.5833004206543USD
- 2026-10-30: 351.11577349438477USD
- 2026-10-31: 351.11577349438477USD
- 2026-11-01: 290.9151346365967USD
- 2026-11-02: 291.43096471133424USD
- 2026-11-03: 291.43096471133424USD
- 2026-11-04: 291.43096471133424USD
- 2026-11-05: 291.43096471133424USD
- 2026-11-06: 351.11577349438477USD
- 2026-11-07: 347.5844063009033USD
- 2026-11-08: 291.43096471133424USD
- 2026-11-09: 291.43096471133424USD
- 2026-11-10: 291.43096471133424USD
- 2026-11-11: 291.43096471133424USD
- 2026-11-12: 291.43096471133424USD
- 2026-11-13: 346.87815387432863USD
- 2026-11-14: 347.5844063009033USD
- 2026-11-15: 366.9322627930298USD
- 2026-11-16: 366.9322627930298USD
Veuillez contacter l'hébergement au moins 48 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Si vous venez en voiture, veuillez contacter l’hébergement à l’avance pour obtenir plus d’informations (par exemple, un itinéraire). Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Le parc aquatique de l’hébergement est fermé le jeudi et le vendredi.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt : 1000 USD par hébergement, par séjour
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible 24 h/24
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Accès aux chambres possible à l'aide d'un appareil mobile.
- Parking non couvert avec voiturier : 7 USD par jour (entrées/sorties libres)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Piscine extérieure
Musique live
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Bar de la piscine
Déjeuners à emporter
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Navette aéroport
Service de voiturier
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit