Extended Stay America Suites - Syracuse - Dewitt

Arrived at hotel. There were a number of people standyoutside. Hotel had a sign in window no rooms available. Made the reservation a while ago. Front desk would not talk to me. My money was taken through hotels.com and no one is answering the phone to get my money back.

The smell was disgusting and unbearable.

Unclean rooms and property. Just muffins and coffee for breakfast. Most of the staff was not friendly at all. The whole building/property feels worn out and old. Far from a pleasant experience.

We booked a room with two double beds. Upon arrival we were told that they only had singles as it was first come first serve basis. The service agent after pleading gave us a room with a double and pull out sofa bed, which was very uncomfortable. A very bad experience. I tried to call Hotels.com but could not find a contact number.

We had a hard time. He reserved room with 2 beds. An hour before check I got a call with no message, apparently. We arrived and they said that they had no room for us. Very upset 4 hours from home. They gave us a room with 1 bed. The person I stayed with was uncomfortable sleeping in the same bed. She slept in the chair and on the floor. This in my eyes was not acceptable. If you have reservations then you should be getting the room you reserved.