Name: Candlewood Suites Syracuse-Airport by IHG
Address: 5414 South Bay Road, Syracuse, New York, United States of America, Syracuse, New York, US
Price range: $106–$257 per night
Rating: 7.1

What guests think

Reviews of Candlewood Suites Syracuse-Airport by IHG are highly mixed, with travelers praising the airport-side location and occasional helpful staff, but repeatedly citing dated, worn rooms, maintenance problems, and inconsistent or unavailable airport shuttle service.

Many accounts describe long waits or chaotic check-ins due to understaffing, overbooking, and room-assignment errors. Cleanliness concerns are common, including odors of smoke or mustiness, sticky floors, mold or pests, and stained or unwashed items. Suites with full fridges and kitchenettes are convenient, but missing cookware or coffee makers, motion-sensor lighting, and noisy or faulty HVAC can affect comfort. Expect a very basic airport stopover with unpredictable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle service is frequently reported as unavailable or limited despite being listed, and several guests used taxis instead. Parking is convenient for some, but facilities feel worn, with issues like broken gym equipment and no vending machines.

Related guest reviews

4

Paul

Apr 24, 2023

·

Stayed 1 night

only airport service 4am to 9am . had to pay for a taxi to the airport.. stayed there for that service and did'nt get it cost me 40 dollars to go to the airport.

4

Kathryn

Jan 7, 2024

·

Stayed 1 night

Treadmill in the gym didn't work. Advertised as having airport shuttle, but they did not. Lights in the room were on motion sensors so kept turning off when we didn't want them to.

6

Robert

May 4, 2023

·

Stayed 1 night

The staff was very polite, the property was very clean, but the material condition was not what I expected from an IHG hotel. For example: The driveway in had several large, deep potholes. Room table was very wobbly. Fridge in room was very loud (had to turn it off to sleep). Door lock had trouble reading card. Screen on gym treadmill was flickering on and off (mostly off) to the point it was unusable. I would say these aren't staff issues, these are "corporate not wanting to spend money" issues. It was OK for a room to collapse in after a long day of travel, but I wouldn't stay there with my family unless the other hotels were all full.

2

Scott

Jun 15, 2024

·

Stayed 1 night

Extremely disappointed with Expedia for this hotel. It was advertised as having parking and an airport shuttle which was why we booked it. Only to arrive and have the hotel tell us they no longer offer a shuttle and that we could not park here longer than our stay.

2

Joseph

Apr 11, 2025

·

Stayed 1 night

We checked in late and our room had been smoked in. We requested a room change and were told the hotel was full no other rooms available. Additionally they advertised a free airport shuttle and we were told to call 24 hours in advance of our arrival to reserve it. When we called and tried to reserve the shuttle for our 12:30 am airport arrival we were told the shuttle stopped running at midnight. It was too late to cancel our reservation to get a refund of our prepaid room charge. They should post the shuttle hours of operation. Their neighboring competitor operates its shuttle until 4am.

6

Allison

Jul 24, 2023

·

Stayed 1 night

The property shared a parking lot with another IHG (Holiday Inn) property that offered a shuttle service from the hotel. However they didn’t offer one. Seems like a big missed opportunity.

8

Jorge

Nov 29, 2023

·

Stayed 1 night

Close to the airport, but they no longer have the asvertised shuttle. So I had to pay for a taxi

2

Philip

Jun 29, 2024

·

Stayed 1 night

They advertise having a shuttle to the local airport. In fact, the shuttle hasn’t run for several years; they just didn’t bother to update their web page. False advertising causing us major problems.

2

Michelle

Apr 9, 2025

·

Stayed 1 night

The staff was rude and incompetent. The hotel didn't have a shuttle even though it advertised that they did.The desk clerk told us to walk with our luggage and disabled mom to Holiday Inn and try to use their shuttle or take an Uber. Upon entering the hotel the clerk was sound asleep at the desk. No hot water in our room. The common areas were dirty. The hair dryer wasn't working.

4

Susan M

Apr 24, 2023

·

Stayed 2 nights

Was disappointed that there were 3 people at the desk and I waited 20 minutes for someone to help me. Man in front of me paid cash and they didn’t have change. No pop no chips no ice. My keys didn’t work so they gave me a different room. My door didn’t close right so I had to slam it to close. The cart for luggage was broken. Parking lot was a mess. Dog poop piles on sidewalk. The girl that helped me wasn’t very personable. The door didn’t lock to outside so anyone could have walked in at night. The stairway hall smelled of garbage. The bed was comfortable. No dishes in cupboards all in dishwasher clean I think. Overall my room allowed me to sleep at night but will NEVER go there again.

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Cleanliness

Cleanliness is a recurring problem: many reviews cite dirty rooms and bathrooms, lingering smoke or musty odors, sticky floors, mold, bugs, or stained linens. A few guests did find their rooms clean.

Related guest reviews

2

Jamie

Oct 10, 2025

·

Stayed 1 night

Staff was awkward at check in, room was dirty and had old can of dog food in the fridge. Bed was a place to put your head but that’s it. No thermostat control in the room. Would choose something else over this anytime.

2

Julie

Feb 29, 2024

·

I would never stay at this hotel again, and I would never recommend it to anybody. I have never stayed in a hotel that was as dirty, and obviously had not been cleaned in quite a while. We could barely get into the room because the door was slightly off the hinges. There were no dishes in the cupboards, other than one cup and one plate. They had pots and pans in a drawer that looked like they had never been washed the TV remote did not work, the furniture was old and the leather chair was so worn that it was flaking off. I’m not sure I would stay in another candlewood suites again.

4

Scott

Sep 28, 2025

·

Stayed 2 nights

The room was so rundown and dirty. Mold in the shower. Never cleaned under the sink. It smelled funky. The smallest TV if seen in a hotel since the 80s. Out of parking every night. I cannot believe this is an IHG property.

2

Adam

Mar 14, 2025

·

Stayed 1 night

I would advise to not stay here. The rooms are dirty and smell of cigarette smoke. Shower and sink both were covered in mold, I also found hair on the kitchen counter top and bed. If I wasn’t beyond exhausted from driving from Maine I would have done better research of this place. If you had the choice of sleeping in this hotel or your car, choose your car.

2

Elizabeth

Jul 16, 2025

·

Stayed 1 night

The ac didn’t work properly. The room was dirty and outdated. There was a very bad smell in the room. I would never stay here again.

4

Kana

Mar 13, 2025

·

Stayed 1 night

The bathroom was filthy! Had urine on floor and base of toilet, hair all over the bathroom tub filthy. Crumbs in bed!!

4

CINTRA

May 16, 2025

·

Stayed 2 nights

The lobby was nice. First room we entered into had such a terrible scent of food and dirt. The toilet when flushed the water was rising and then it couldn't flush. After speaking with reservation we were moved to a room on the first floor. OMG the scent and smell of the room again smelt badly. At that point we were there for graduation and could find another hotel. We went to target and purchase Lysol, Clorox wipes and disinfectant and clean the room in order for us to spend 2 nights. For sure the rooms need better fans etc. Each time we walked into that room the scent was horrendous. Now for the bed we found other human hairs which told us the sheets was not changed. We also had to get extra sheets to change it ourselves. We do have pictures of everything. The floors was sticky and can see the dirt on our socks. The sink in the bathroom was fitly, also have pic of the dirt that came out of it (gross) In order to not be in that room for too long we stayed out later than usual and only slept at night. Yes I understand that this is a new ownership and it would take time to renovate but try walking into those rooms and see if you as a human appreciate the stench and dirt. IHG is known for high standards and I had those expectations but this was the worse. Mind you this is my second time staying at this hotel. I gave it a second try and hope that the renovations was done but the experience did not improve. For all of this reasons I would not recommend any human to stay

2

jessica

Aug 11, 2024

·

Stayed 1 night

Room was infested with cockroaches; noticed when turned off all but one light for bed/ had to check out at 1 am and stay elsewhere. Went to front desk to complain and employee was aware that the room and the adjacent room were infested and should not have been rented. We asked to be refunded ; we were not. We checked in @ 9pm and left @1am. We took pictures, there was food behind furniture; blood stains on carpet. Thankfully we did not use any linens. Disgusting. We paid 130/ didn’t expect the best room, but expected a clean room. Door didn’t close all the way, there were bugs in the bathroom, was a suite with kitchenette, also had cockroaches and spiders. TV didn’t work, just a horrible experience. Would never recommend. Feel as though this room is a rent by the hour room

4

Illona

Aug 8, 2025

·

Stayed 1 night

Check in was easy and stuff was nice. But when we got to the room it smelled horrible, like a wet dog. Bed was clean but everything else felt and looked dirty

2

Krisan

Oct 20, 2024

·

Stayed 1 night

Dirty, sticky floors, which we wiped down. No blanket on bed, just a sheet, hair dryer did not work, vent on floor/out of wall, not all lights worked. The entire hotel badly needed paint and a good cleaning. It smelled like urine. We feel we are entitled to a refund. We mentioned this to a receptionist who told us she would contact the manager and get back to us. Never happened. $200 a night for 2 rooms is unacceptable. We seek a refund.

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Rooms

Suites are spacious with full kitchens, but furnishings and fixtures are dated, and some rooms have small or old TVs, noisy or faulty HVAC, or motion-sensor lights that disturb sleep. Wi-Fi reliability is mixed and in-room coffee makers are often missing.

Related guest reviews

4

anjenys

Jan 11, 2025

·

Stayed 1 night

This was a stay of convenience for proximity to the airport for an early flight. The property is very worn and in desperate need to be updated. The parking is shared with another hotel and tucked behind a storage facility, easy to miss. Initial room 226 (and respectively 326, etc.) should be avoided, as they are facing the busy street and are directly behind the elevator - ended up switching rooms to get some sleep.

8

Jeff

Jan 20, 2025

·

Stayed 1 night

Quick stay overnight the rooms are older but clean & it being a suite with kitchen & couch & recliner was nice

10

JODIE

Aug 16, 2025

·

Stayed 1 night

Comfortable and very spacious

8

ibnali

Apr 20, 2025

·

Stayed 10 nights

Great staff and very clean and quiet. My only caveat was the internet kept going in and out. I would easily recommend staying here. I’m a traveling nurse and I would come back here in a heartbeat.

8

ibnali

Apr 20, 2025

·

Stayed 7 nights

The staff was very nice and the place was quiet and very clean. My only caveat was the Internet kept going out but it was a small thing compared to everything else which was great.

4

Peggy

Feb 20, 2025

·

Stayed 1 night

Very dated, room was loud with the heater and refrigerator. Every time I turned over in bed, the motion sensor on the light in the kitchen went off. All.night.long. I was staying there for an early morning flight at the airport. Finally I just got up and went to the airport.

6

Thomas

Mar 9, 2024

·

Stayed 1 night

Very old looking inside Strange smell when we got off the elevator Coffee maker makes colored water Motion sensor on the heater made the temperature go down 7 degrees while sleeping

2

Jean

Jul 15, 2025

·

Stayed 1 night

The air conditioning did not work. The temperature in the room did not get below 85 degrees,

8

Pamela

Aug 24, 2025

·

Stayed 3 nights

Personally I don’t like that there is no coffee pots in the room. I don’t want to have to get dress and go downstairs to get coffee. Especially. When your on the 3 or 4 th floor having to wait for the one elevator. Put the coffee pots back !

4

Dale

Mar 29, 2025

·

Stayed 1 night

Hotel is old. Rooms are not worth the rate. Furniture in room is from 1990s. The tv is old. Cable plan for tv was archaic

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Service

Service is inconsistent: some staff are praised as friendly and helpful, while many guests report long waits or no one at the desk, overbooking, room-assignment errors, missed wake-up calls, and difficulty resolving charges or problems.

Related guest reviews

2

JULIA

Oct 8, 2023

·

Stayed 1 night

It was the most terrible experience. Having a reservation, I was turned away by a nasty staff member who didn't even apologize for the situation, but was raising her voice when talking to me. I believe the reason for the lack of available rooms was that their housekeeping staff didn't clean the rooms. And they turned away people with reservations 2 nights in a row. It's just better to close this hotel and not confuse people.

4

Wayne

Sep 9, 2023

·

Stayed 1 night

Had to go back and forth to the front desk, toilet handle broken, no phone, then another guest was assigned same room, went to talk with front desk and she changed the other guest to another room, went back and my key was erased, had to go back down, and had to wait for another room to be ready, then moved to another room, and they failed to transfer my wakeup call, almost missed my flight. Very disappointed!

2

Christopher

Oct 30, 2023

·

Stayed 1 night

When I arrived at the hotel nobody was at the front desk. Finally after 10 minutes someone comes I get my key, go to my room and the room is gross. There is a pile of towels in the middle of the floor and trash. I also heard someone in the bathroom. Someone was already in the room. When I go back downstairs nobody is at the desk. I waited for almost 30 mins. I left and went to holiday inn to get a room. I ended up spending an additional $154.19. The following morning I went back to candlewood to tell what happened & to return the key to prove I had originally got a room there. I was told I would receive a refund I have yet to hear anything. The experience was unprofessional and gross.

6

Robert

Jun 3, 2025

·

Stayed 1 night

There was no soap in the room and I didnt get the wake up call I requested. Pretty basic stuff.

6

Susan

Aug 31, 2025

·

Stayed 1 night

The night desk person was extremely rude to us and was not helpful no ride from airport to hotel after they said they would

6

Alan

Aug 13, 2023

·

Stayed 1 night

Front desk unoccupied upon my arrival. Waited approx one hour to check in.

10

Lynn

Sep 1, 2025

·

Stayed 1 night

Great front desk assistance!!!

10

Layhla

Sep 25, 2025

·

Stayed 1 night

Front desk staff super nice and helpful

6

Carol

Oct 3, 2023

·

Stayed 1 night

The room was comfortable enough. I booked this hotel because they stated a shuttle to the airport was provided. They DO NOT have a shuttle. The most horrendous issue is that they charged my room even though they had paid through Hotels.com. They were also not willing to issue a refund. Only Stay here if you want to pay twice.

4

Christopher

Aug 30, 2025

·

Stayed 1 night

Where do I begin. Room smelled like cigarette smoke. Someone had wrapped a towel around the smoke detector in our room, I went to call the front desk & the phone didn’t work so went right back downstairs with a picture, they didn’t care and said it was like that in several rooms.. no sooner did I return to my room where my husband had just been walked in on by 2 other guests who were given the same room and room keys, almost immediately following our check in. Then the shuttle in the morning was okay, except they overbooked it so there wasn’t enough seats for the people they’d given the time slot for. I stay in both the candle wood suites on Fort Drum constantly and they are beautiful, what a shame this one is a dive. We won’t be back.

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Location

Very convenient for Syracuse airport, with basic dining options nearby; several guests noted the entrance can be tricky to find behind other buildings.

Related guest reviews

4

anjenys

Jan 11, 2025

·

Stayed 1 night

This was a stay of convenience for proximity to the airport for an early flight. The property is very worn and in desperate need to be updated. The parking is shared with another hotel and tucked behind a storage facility, easy to miss. Initial room 226 (and respectively 326, etc.) should be avoided, as they are facing the busy street and are directly behind the elevator - ended up switching rooms to get some sleep.

8

Garrett

Apr 19, 2025

·

Stayed 1 night

Was traveling through and picked this motel was very nice and convenient to get to.

10

Robert

Apr 8, 2024

·

Stayed 1 night

Very nice and cheap hotel but the area is just a strip mall. Good if you need a place near the airport or are willing to drive 10 minutes to downtown Syracuse

10

John

Sep 18, 2025

·

Stayed 2 nights

Clean room and conveniently located near the airport. Shuttle is available to/from the airport. Free on-site parking.

8

MICHAEL VINCENT

Jul 31, 2025

·

Stayed 1 night

It was close to the airport.

10

Jennifer

Oct 2, 2025

·

Stayed 1 night

Nice close Hotel to the airport and convenient paid parking that is less than the airport fees.

8

Michael

Oct 19, 2024

·

Stayed 1 night

Easy to access (behind the Holiday Inn Express). Lots of parking. I arrived late and left to catch and early morning flight. There is no shuttle to the airport, so note that Uber costs $15-$20 for the 5-minute ride, and my ride scheduled for 5:10 am didn't show. Toilet was not re-filling, but it was too late to do anything about it. Other than that the room served its purpose and I slept pretty well.

8

Jarritt

Oct 23, 2024

·

Stayed 1 night

Close to the airport, easy to check in and check out.

8

Stephen

Sep 15, 2025

·

Stayed 1 night

Close to airport

10

Walter

May 22, 2024

·

Stayed 1 night

Close to restaurants and the airport.

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AI-generated summary based on recent guest reviews

Dining

No on-site breakfast is mentioned and several guests note a lack of in-room coffee or cups, though basic dining options are available across the street. Overall, on-property food options are limited.

Related guest reviews

8

Marg

Dec 24, 2022

·

Stayed 1 night

It was quiet and comfortable room, only thing I didn’t like was we ordered food from menu on board and it was too spicy, cole slaw and tartar sause both, otherwise

8

Lloyd

May 3, 2025

·

Stayed 1 night

The coffee pot did not work in the room.

4

Ginny

Apr 26, 2023

·

Stayed 1 night

It was convenient, but absolutely no coffee maker in room. That’s big no no for us. Only one cup, and a kitchen suite?

6

Lindsay

Aug 21, 2023

·

Stayed 1 night

Free laundry was a surprise bonus. 1 spoon in the room, 3 forks and no cups. Facility has been well used and it shows.

10

Serge

Mar 5, 2023

·

Stayed 1 night

Location near airport and many restaurants nearby. Corridor carpet needs replacing and side door was opened - door closing mechanism broken.

10

Nina M

Oct 27, 2023

·

Stayed 1 night

Had coffee in room but no coffee maker. My room smelled like a a cigarette. Room not well cleaned

10

Steen

Aug 18, 2025

·

Stayed 1 night

Breakfast options across the street

6

Thomas

Mar 9, 2024

·

Stayed 1 night

Very old looking inside Strange smell when we got off the elevator Coffee maker makes colored water Motion sensor on the heater made the temperature go down 7 degrees while sleeping

4

anthony

Sep 1, 2024

·

Stayed 1 night

No breakfast

10

John

Apr 7, 2025

·

Stayed 6 nights

This was a very convenient place for our vacation. There were basic dining options right across the street, and many more within a short drive. The room was a bit worn, but it was clean and everything worked. the staff was very helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$66
February	$68
March	$84
April	$89
May	$112
June	$104
July	$133
August	$117
September	$107
October	$100
November	$90
December	$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $107	16 $107	17 $106	18 $133	19 $133
20 $107	21 $121	22 $162	23 $173	24	25 $257	26 $136
27 $128	28 $128	29 $162	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $176	3 $176
4 $124	5 $169	6 $213	7 $178	8 $164	9 $178	10 $181
11 $139	12 $160	13 $212	14 $220	15 $249	16	17
18 $148	19 $174	20 $190	21 $179	22 $226	23 $220	24 $192
25 $141	26 $148	27 $147	28 $144	29 $148	30 $171	31 $178

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom, Accessible (1 Queen, Mobility Tub)

Studio Suite

Studio Suite, 1 Queen Bed

Studio Suite, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Syracuse-Airport by IHG

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Prices for upcoming dates