Name: Cresthill Suites Syracuse
Address: 6410 New Venture Gear Drive, Syracuse, New York, United States of America, Syracuse, New York, US
Price range: $101–$435 per night
Rating: 7.88

What guests think

At Cresthill Suites Syracuse, guests consistently praise the spacious, apartment-style suites and friendly front desk, while also reporting dated furnishings, inconsistent housekeeping, lingering odors, and maintenance issues that range from loud HVAC to faulty locks and broken fixtures.

Breakfast is widely viewed as a plus, though several reviews note items running out and uneven quality. The setting is quiet and convenient for drivers and airport travelers, but it is away from downtown. Expect roomy suites and good value, balanced by aging rooms and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and patio are appreciated when open, and onsite laundry is handy. However, guests report occasional pool closures, dim parking-lot lighting, and some building access or equipment issues.

Related guest reviews

10

Brittany

Jun 19, 2025

·

Stayed 2 nights

Beautiful place with a nice pool, and quiet.

8

Deqiang

Feb 7, 2024

·

Stayed 1 night

The parking lot has no night at all, It's so dark at night and feel not safe

10

Nathan

Jul 28, 2025

·

Stayed 1 night

Our family of 5 loved having the extra space in room with 2 queen beds and sofa bed. Breakfast was good. Hotel seemed a little olderbut was clean. We didn't use but had a full kitchen in room as well as multiple laundry rooms on site. Great price and met our needs. Pool looked nice also

8

Satyanarayana

Nov 26, 2023

·

Stayed 1 night

Need more street lights in the parking lot.

2

Rebecca

Aug 15, 2025

·

Stayed 1 night

The children could not wait to arrive to swim Then they're told the pool is closed

8

Eric

Aug 23, 2024

·

Stayed 3 nights

Room was clean. Everything in the room worked. Staff was super helpful with an issue i had. Free washer and dryer came in handy. Breakfast was good. They tried to keep the hot food bins full but it was very busy. Sometimes you had to wait. Cons: they cant seem to keep things in stock. Had no orange juice for a couple of days. Then they ran out of coffee cups. There were still smaller cups, but the machine makes 1 size so the overflow puddled on the floor, which nobody seemed to want to clean. Needed assistance 1 morning and nobody was at front desk for at least 30 minutes.

6

Andrianna

Jul 12, 2025

·

Stayed 1 night

Outdoor pool was nice

10

Jeannette

Nov 6, 2024

·

Stayed 1 night

Suites are fully stocked. Full kitchen fridge, stove/oven, microwave, dishwasher. Pots/pans dishes, cutlery, glasses. Vary clean. Excellent views from windows. Bathroom huge. Closet space is great. Two TVs. Sitting room separated from bedroom by door. Very conveniently designed. Outside pool, patio has BBQ. Breakfast provided was excellent and well setup and stocked. Coffee/juice station seperate area thus can handle large crowds. Toasters in seperate area so no holding people up in lineups. Tables spaced well apart. Spacious open concept. Breakfast area opens up to outside patio when in season.

8

Roberto

Aug 22, 2025

·

Stayed 2 nights

Disappointed that pool was closed

4

Sebrena

Sep 24, 2023

·

Pool is closed at least an hour prior listed time. Room is reasonably clean although hallways look dirty. Had to search for toilet paper in the cabinets.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: numerous reviews cite dirty rooms, stained furniture or linens, pests, and strong odors (smoke, mildew, weed), while others found spaces acceptably clean.

Related guest reviews

6

Sonya

Jul 3, 2025

·

Stayed 1 night

There were influx of ants in the room

2

Andrew

Aug 10, 2025

·

Stayed 1 night

Room was filthy. Bedding was not washed as evidenced by finding pubic hairs on sheets. Floors were not clean. Dust on bed headboard and on ledges on counters and along with on top of refriderator and lights. Blood on door to bathroom vanity. Door to bathroom appeared to have been sprayed with urine. Bed blanket had 2 black smudge marks. Corners had cob webs. Beds were lumpy and felt like sleeping on pebbles. Sofa was hard as rock and very uncomfortable. Televison in the main room would not turn on. Pillows are inconsistent, some are half the size and hard as rocks, others are lumpy and full sized. Large flem ball in kitchen sink. Rice left on kitchen burner. Would love to add photos if possible.

4

Joseph

Aug 13, 2024

·

Stayed 1 night

The lobby area had a strong odor of marijuana. The sheets had dirt in them. The cupboards in the kitchen area had crumbs, food and something I could not identify.

2

tayahja

Jul 3, 2025

·

Stayed 1 night

Bugs in my room had to downgrade to smaller room

6

Aaron

Aug 30, 2024

·

Stayed 3 nights

Staff was great. The carpet was disgusting, animals are allowed and it shows,couldn'twalk around with bare feet. Room smelled and so did hallways. Needs updating.

4

Carolyn

Aug 22, 2025

·

Stayed 1 night

I’ve never written a review before, but this time I felt I had to. I had seen other comments about the poor cleanliness of this place, but I didn’t expect it to be as bad as they said. Unfortunately, it really was.

2

Jasmine

Nov 25, 2025

·

Stayed 1 night

There was roaches in my microwave and oven and they would not do anything together than move me my husband and our 2 year old in the middle of the night to a room right across the hall from the infested room. I am very disappointed with how it was handled and still have yet to hear from the manager regarding any sort of compensation for our terrible stay.

6

Roberta

Sep 1, 2025

·

Stayed 1 night

The room was just okay. The couch was dirty, the bedspreads had stains on them. In general, the room and the hotel overall didn't feel clean. They need to pay closer attention when cleaning! I wouldn't stay here again.

2

Christopher

Oct 3, 2025

·

Stayed 1 night

My first room there had a present waiting for me in the toilet and the previous female gust left a used hygiene product in the trash bin in the bathroom. The obviously do not do a good job cleaning the rooms between guest. I moved to a second room and the door lock was broken so this place is not well kept up. I was grossed out staying here

2

Craig

Aug 18, 2023

·

Stayed 2 nights

When we walked in the room it smelled so bad I wanted to throw up. They only offered to clean it the next day. It smelled of mold. We moved to another room that smelled slightly less. The furniture was damp. Window sills were covered in black mold. Furniture sunk when you sat on it. The floors had water seeping out of them when you stepped on them. After I left, all my clothes in my bag smelled like mold. I will NEVER stay again. Worst hotel I’ve ever stayed at.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and apartment-style layouts. Furnishings are dated and worn, several sofa beds uncomfortable, and some note musty smells, noise from upstairs, or loud/ineffective HVAC; a few TVs are not smart.

Related guest reviews

8

Nicholas

Oct 28, 2025

·

Stayed 1 night

One night stay. Very quiet surrounding area. Very little road noise. Good amout of space for the price. Very nice bath soap and shampoo. Breakfast was the usual stuff. Good coffee machine in common area. It even made espresso.Pretty sitting area with faux fireplaces. Good TV with extended HBO choices. Front desk was helpful and friendly. The door between bedroom and living room kitchen needed repair. The front desk fellow wrote it down when I told him in the morning. The heater in the bedroom seemed to have a limit and somehow it was meant to heat the other half but didn't do that well.

8

Michelle

Sep 17, 2024

·

Stayed 2 nights

Our 2 bedroom suite was spacious and provided the amenities we needed. The beds were very comfortable and clean. We only felt that the ventilation in the room could have been better; it felt a bit muggy inside our room compared to the hallways.

10

Nicole

Oct 4, 2024

·

Stayed 1 night

Full kitchen with large refrigerator was great. Excellent for a one night or longer stay. Unique was the effect of parking lot lights through the trees making lovely patterns on the walls. It was peaceful and comfortable beyond our expectations.

10

Ion

Apr 20, 2025

·

Stayed 4 nights

Great stay. Very large rooms. Very confortable bed and nice hot shower.

8

Owen

Sep 7, 2025

·

Stayed 4 nights

Not enough plates or bowls in kitchen but otherwise well equipped. Full size fridge with freezer was nice. TV's are not smart TV's and don't have access to Youtube, Netflix or Amaozn prime and also don't wotj with mirroring/casting the content from your phone. Disappointing. Kind bed was wotrn out on side closes to bathroom where I usually sleep. I used other side of bed but if staying with two people this would be an issue for me. Otherwise - good value for the money.

6

Bridget

Jul 20, 2025

·

Stayed 2 nights

We used to stay here because of the two bedroom option (we have two children). This is our first time back in over 5 years and our room was run down, the floor was dirty, the table was broken, the tv was fuzzy, and the couch just looked sad and overused. Unfortunately, we will not be going back again.

8

Jennifer

Oct 16, 2025

·

Stayed 1 night

We arrived at check-in, and our room was not ready. We were tired, and our three young kids were cranky. (Probably because they were tired and hungry). We eventually got into our room (waited about 30 min or so), and while the room had dated furniture, it was spacious for our family of 5. Note that there were no carpets in the living room nor bedrooms. Breakfast was sufficient, but no juices were available.

6

Azzedine

Aug 28, 2024

·

Stayed 2 nights

Roomy suite with all promised amenities. However, I would not reserve this suite again because the sofa bed is very uncomfortable for sleeping. The mattress's spring pushes your bones and the whole bed sinks down. Since the hotel was fully booked, I had to find ways to make it a less punishing experience. Very friendly and helpful staff. The breakfast is good with several things to choose from (hot and cold).

6

Lori

Mar 9, 2025

·

Stayed 1 night

Hotel is nice but dated. Rooms are spacious however furniture/cabinets are old and some falling apart. Our room was also very musty smelling. It is also very loud on main floor if someone is above you. We thought a herd of elephants was above us. That being said it was safe and did the trick for our overnight before our flight.

8

MaryAnn

Jun 25, 2025

·

Stayed 1 night

Everything was good. Only problem was the pull out sofa. The mattress was shot. Couldnt sleep on it. We made do. Reported it to the front desk. They apologized and said they would put it on the replacement list. They were in the prosess of doing some upgrades.

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Service

Many guests praise friendly, accommodating staff. Recurring issues include slow or problematic check-in, overbooking, and housekeeping that is by request or missed.

Related guest reviews

4

Virginia

Aug 24, 2025

·

Stayed 4 nights

We booked 8/20-8/23. We checked out a day early. And we had already paid for it. I got the bill from Expedia for 1000 plus dollars the service terrible. You have to ask for housekeeping otherwise you don’t get it. 3 days ridiculous. Nothing !! I asked for housekeeping On Friday and when I returned in the evening nothing was done ! I went to speak to guy at desk and he said he couldn’t help me no effort to even try to assist me. I told the girl Saturday morning we were leaving a day early because of the many issues. She said I’m so sorry. And that was it no effort to make things better. So they obviously don’t care about the customer service. The place was dumpy. Dirty linen left on floor in hallway by our room. I made my own bed every day. For the price was ridiculous. I do not feel I should pay for 8/23 I should be credited stayed there 3 years ago. Was nice has gone downhill please advise on how to get my credit for 8/23. I even bought the insurance Wish I took photos. 8/10 for crest hill suites is a total lie

2

Kevin

Mar 9, 2025

·

Stayed 1 night

They overbooked their rooms, so my kids and I weren't able to check in. We had to drive to 4 other hotels to find a place to stay.

10

Allicia

Jul 21, 2025

·

Stayed 2 nights

Cresthill Suites was a great find for us, especially because there were a few properties in the area that didn't feel safe. The hotel staff was amazing, super accommodating and helpful. The hotel is a bit dated, but we didn't mind it because it was clean and really safe.

2

CHRISTOPHER

Jul 20, 2025

·

Stayed 1 night

It took 30 minutes to check in, and when I finally visited the room they gave me it wasn’t cleaned. No sheets on the bed, kitchen was dirty, bathrooms were dirty, and we weren’t the only visitors with the problem. Turns out the cleaning person walked out mid shift. There was a classic car show in town and every other hotel was sold out. So my wife decided we’d clean our own room, since we just drove 600 miles from Chicago and we’re too tired to drive to the next city. My wife and daughter cleaned the bathrooms and made the beds, my son and I cleaned the floors and kitchen. That evening I spoke to the manager and asked what he was going to do about it, in the form of a refund. I checked my credit card and he only refunded me $25! That’s it! I drove 600 miles so we could clean our own rooms! I’ll never stay at an off brand hotel again, ever. I wasn’t expecting opulence but I expected clean rooms and better service. Do not stay here!

10

John

Oct 24, 2024

·

Stayed 1 night

I have stayed at Cresthill Suites Syracuse many times and it is my first choice when a suite is available. I have never found anything negative about my experiences. The staff are quite friendly and professional.

4

Lori Anne

Dec 1, 2024

·

Stayed 2 nights

The key machine was down when we checked in and we had to wait to be escorted to our room everytime we left. On the first night after arrival we had to wait from 10:45pm to 11:30pm for the staff to acquire a master key to let the 4 families waiting into their rooms. And still no discount offered.

4

Thomas J

Jul 28, 2025

·

Stayed 1 night

A month before, I reserved a two bedroom suite for me, my wife, my 19 and 17 year old grandchildren, When I arrived, I was told the hotel was "overbooked" and they didn't have my room. They could put us in two rooms next to each other. Well we got two rooms a two doors down and they were smoking rooms and reeked of stale cigarettes. What do they mean "overbooked." Does that mean bad management? You sell me a room and I expect to get it.

10

Dennis

Oct 29, 2025

·

Stayed 1 night

Staff were very good, front desk was exceptional check in and check out!

10

Ashley

Jul 22, 2024

·

Stayed 2 nights

This was our second stay here and we have been extremely satisfied both times. My favorite amenity is their little coffee bar/nook thats available 24/7 its always stocked with fresh hot coffee and hot tea selection. Clean atmosphere and cozy rooms. Always one of our picks in the area.

10

Craig

Oct 28, 2024

·

Stayed 1 night

The staff went above and beyond. Specifically Jolene and Russell.

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AI-generated summary based on recent guest reviews

Location

Quiet setting convenient to highways and the airport; not central or especially walkable for downtown activities.

Related guest reviews

10

Aimee

Apr 21, 2025

·

Stayed 1 night

Semi close to amenities. But quick easy on off highway

6

Stephanie

Sep 5, 2024

·

Stayed 2 nights

Rooms were a bit outdated but spacious. Free parking. A bit pricey being so far from downtown. Remote didn’t work for the television and only one person was working nights so they couldn’t assist. It was ok but probably would pay extra to stay closer to the city next time.

8

Candace

Dec 29, 2024

·

Stayed 3 nights

Located in a convenient location to & from the Syracuse airport. The suite was spacious with all the amenities of being at home with your own refrigerator, stove & microwave. We definitely will stay here again!

8

David

Sep 17, 2024

·

Stayed 1 night

easy access, low traffic

10

Michael

Jul 5, 2024

·

Stayed 1 night

Safe location. Quiet hotel. Room very clean.

10

Kristen

Nov 30, 2024

·

Stayed 2 nights

Safe, easy, clean

10

Robert

Jul 8, 2025

·

Stayed 1 night

I have been staying at this hotel for many years. It is clean, quiet and staff are attentive to needs. I especially like this location because it is away from traffic noise.

8

Scott

Sep 23, 2023

·

Stayed 1 night

Nothing fancy. Ok for our one night stay. Easy on and off the highway.

8

Warren

Jan 10, 2024

·

Stayed 1 night

The hotel is showing its age and the core of the facility needs maintenance but the beds are clean and comfortable and the location is convenient for airport travelers.

8

charles

Apr 24, 2024

·

Stayed 1 night

We really enjoyed the hotel. My mistake was thinking it was closer to the downtown, but my bad.

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Dining

Complimentary breakfast earns frequent compliments, but multiple reviews mention items running out, uneven quality, and coffee or juice issues; third-party room service received poor feedback.

Related guest reviews

6

James

Aug 31, 2025

·

Stayed 3 nights

It has been some time since a thorough refresh has been done on the rooms. The breakfast was great each morning. It is priced fairly but it is understaffed right now in housekeeping.

6

Jill

Aug 31, 2025

·

Stayed 2 nights

The breakfast was the worst we'd ever had. How can bacon and sausage be tasteless? Why are eggs salty? And this was not just one day. No food options for people with any dietary restrictions - at all. Lowfat yogurt, more fresh fruit, something. All around us were saying the same thing - could have gotten better for less elsewhere.

10

Christopher

Aug 18, 2025

·

Stayed 2 nights

Clean, friendly, helpful staff. Excellent FREE breakfast! I've been staying here consistently for 5 years coming up from Brooklyn NY to help my daughter with her college housing needs ⭐⭐⭐⭐⭐ 👍🤞

10

Lisa

Apr 19, 2024

·

Stayed 1 night

The stay was really good but do not order the room service which is not on site, We ordered food that the person said would be 45mins which took 2hrs and when we called 3 times each person said they are 2 mins away . The fries were cold and half eaten, wings were supposed to be honey garlic were hot sauce with half of the sauce leaked onto the fries .

10

David

Sep 4, 2024

·

Stayed 1 night

Our stay was excellent . Pleasant personal, very clean and up-to-date. Breakfast was very good and lots of selections. Very satisfied. Thank you.

10

Marilyn

Jan 26, 2025

·

Stayed 1 night

There are kitchens with full size appliances. The room we had was updated nuce floor and spacious. FULL BUFFET WAS UP AND RUNNING FOR BREAKFAST. ESPRESSO SHOTS FROM DISPENSING COFFEE MACHINE.

8

Cynthia Gardner

Jun 26, 2025

·

Stayed 1 night

Property was ok, area ok, room standard. Food for breakfast was ok. Nothing extraordinary. Seemed to be missing things like maple syrup for the French toast.

10

Cheri

Nov 26, 2023

·

Stayed 1 night

Nice rooms, excellent breakfast, friendly staff, I would go out of my way to stay there again

8

Stanley

Jul 25, 2025

·

Stayed 13 nights

They ran out of cream cheese coffee Miller’s and other breakfast itrms

8

Eric

Aug 23, 2024

·

Stayed 3 nights

Room was clean. Everything in the room worked. Staff was super helpful with an issue i had. Free washer and dryer came in handy. Breakfast was good. They tried to keep the hot food bins full but it was very busy. Sometimes you had to wait. Cons: they cant seem to keep things in stock. Had no orange juice for a couple of days. Then they ran out of coffee cups. There were still smaller cups, but the machine makes 1 size so the overflow puddled on the floor, which nobody seemed to want to clean. Needed assistance 1 morning and nobody was at front desk for at least 30 minutes.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$78
March	$79
April	$92
May	$133
June	$97
July	$119
August	$134
September	$126
October	$117
November	$88
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $115	16 $104	17 $110	18 $149	19 $143
20 $104	21 $103	22 $104	23 $104	24 $104	25 $156	26 $154
27 $108	28 $108	29 $108	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $144	3 $144
4 $102	5 $102	6 $102	7 $111	8 $110	9 $154	10 $153
11 $101	12 $102	13 $102	14 $111	15 $121	16 $435	17
18 $110	19 $102	20 $102	21 $112	22 $112	23 $145	24 $145
25 $102	26 $101	27 $108	28 $102	29 $103	30 $146	31 $146

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Twitho Queen Studio with Full Pull Out Couch

One Bedroom Suite with Full Pull Out Couch

Studio Suite

Two Bedroom Suite

Suite, 2 Bedrooms, Accessible (King & 2 Queen Beds )

Studio Suite King

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Cresthill Suites Syracuse

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Prices for upcoming dates