Le Petit Chateau & William de Percy

We stayed at Le Petit Chateau to celebrate a friend's wedding. Our room, 20, was on the first floor and overlooking the carpark but we were not there for the views. The room features a rustic bed with logs for legs. The paintwork was a dark bluey green on two walls with exposed brickwork to the others. Subdued lighting with hanging lights at either side of the bed and a low wattage ceiling lamp. There was a small wardrobe housing the safe, hair dryer and fan with limited but enough hanging space. Complimentary Marlish water was provided along with Belgian chocolate snacks and a pack of local shortbread biscuits, tea and coffee choices too. The bathroom was exposed brickwork, large bathsheets and handtowels were provided. A marbled handbasin along with a toilet and a large shower. Flooring was stone flags finished it off.. complimentary qualitiy soaps and shampoos were plentiful. We were there for a wedding party downstairs with entertainment. There were short delays in being served at times but no drama. A great night was had by all. Our room was quiet and before I knew it, it was time to head down for breakfast. Tea and coffee were offered and a great choice of breakfast was available to order,.I had the Hadrian's Wall full English though there were many options including Vegan and GF.

Ideal if attending a wedding at the venue

We visited for a wedding in the adjoining Le petite chateau and had a wonderful day. All of the staff were polite, helpful and service was excellent. The wedding food and the breakfast were both delicious. Our room was a good size with a lovely walk in rainfall shower. My only slight disappointment was that the room was very dark despite 2 windows because they both faced onto a wall. It didn’t really matter to us because we literally only slept in it but I’d be unhappy if we were staying a few nights. Definitely recommend.

Next day after booking a non-refundable room, we were informed by email from the hotel that a function was happening that day and half the hotel including lounge area would be inaccessible and that there may be excessive noise. The function was a wedding and our room was right above. Exceptional noise all afternoon into the evening including live band. We stayed in the restaurant as long as we could as there was no where else open to us in the hotel. At 10 pm we went to our room and immersed ourselves in the noise until it ended at 12 pm. I complained next day and in as many words was told tough. I explained we wouldn’t have stayed had we had a refund option. Reception staff said this option was on their email. I have checked, a lie, no refund option offered. Food was good, but shan’t be back. Beware booking if not part of a wedding party.

Its a beautiful place to stay, we were at a family wedding absolutely perfect, gardens were gorgous sun was shining... Rooms are very unique beautiful, breakfast was lovely, staff so helpful...great place to stay !!!

Amazing venue and great friendly staff, would definitely recommend a stay there. The pub does great food and the rooms are very comfortable with lovely added touches. The grounds are spectacular.

The whole place is stunning. Wedding day they really looked after everything from start to finish.

A beautiful hotel with beautiful gardens. We’ll definitely be back.

Excellent location, ample parking, clean tidy room, comfy bed & good shower. Staff helpful and friendly. Food is excellent.

Beautiful venue, lovely location. Great selection of drinks and food menu was good. Breakfast was very nice indeed. However, the venue had a wedding on the night of my stay and I would have appreciated a) being told this was the case and b) not being put in a room directly above the room that the party was in. Terrible nights sleep and I’m puzzled why when allocating rooms you would place people in that room.

To explain what happened was the following which the manager of the night shift was aware of was the following. We had checked in mid day to drop the bags in the hotel room to find we had not been provided toilet paper ,which was quickly solved when I spoke to the front desk , after this we went down to enjoy the wedding as normal. When we finished the night we went back to the room to find the shower not working (Temperature would not change from cold) and the room full of harvest flies and insects . This was due to the room windows all being left open , we then mentioned this to the night shift manager who moved us to room 23 to which the insect situation was exactly the same but the shower was working. As this was at 1 am in the morning and no other room was available we had no choice to accept this. We are not happy that we have paid £197.19 for a single night to barely have a good nights stay. I emailed the manager and have been ignored so this review is the next step.

Very nice place to stay but the room smells like a drain

Vastly overpriced/ No hot water until 9.15am. Breakfast just warm but NOT hot. Not as clean as we expected Dingy, needs decorating Better value at Premier Inn Daughter went to a Bed and Breakfast down the road, far better at half the price

The food in restaurant and staff were great and the place lovely, I think our room was a little tired and could do with a revamp but we had a lovely stay

We had an amazing anniversary stay at this beautiful, charming hotel. We were greeted by welcoming, friendly staff upon arrival, and check in was quick and easy. Our room was immaculate and impressively decorated. The bed was very comfortable, but the stand out feature was the tin bath - a real showstopper. I would highly recommend this hotel for a romantic night away.

Excellent location, ample parking, clean tidy room, comfy bed & good shower. Staff helpful and friendly. Food is excellent.

Ok stay. Hotel busy with wedding guests, just felt tired and the staff seemed either over worked or disinterested .

Lovely romantic night away. Quirky little room with wooden beams and a chandelier. Lovely comfy bed and a great choice of hot drinks. Best bit was the ensuite bathroom with a large walk in shower and a roll top metal bath! Garden is lovely, restaurant is nice and staff are very professional. Recommended

We stayed at Le Petit Chateau to celebrate a friend's wedding. Our room, 20, was on the first floor and overlooking the carpark but we were not there for the views. The room features a rustic bed with logs for legs. The paintwork was a dark bluey green on two walls with exposed brickwork to the others. Subdued lighting with hanging lights at either side of the bed and a low wattage ceiling lamp. There was a small wardrobe housing the safe, hair dryer and fan with limited but enough hanging space. Complimentary Marlish water was provided along with Belgian chocolate snacks and a pack of local shortbread biscuits, tea and coffee choices too. The bathroom was exposed brickwork, large bathsheets and handtowels were provided. A marbled handbasin along with a toilet and a large shower. Flooring was stone flags finished it off.. complimentary qualitiy soaps and shampoos were plentiful. We were there for a wedding party downstairs with entertainment. There were short delays in being served at times but no drama. A great night was had by all. Our room was quiet and before I knew it, it was time to head down for breakfast. Tea and coffee were offered and a great choice of breakfast was available to order,.I had the Hadrian's Wall full English though there were many options including Vegan and GF.

A five peice wedding band played under my room until midnight. It was a tuesday evening. Not considerate to guest who arent attending an event.

We visited for a wedding in the adjoining Le petite chateau and had a wonderful day. All of the staff were polite, helpful and service was excellent. The wedding food and the breakfast were both delicious. Our room was a good size with a lovely walk in rainfall shower. My only slight disappointment was that the room was very dark despite 2 windows because they both faced onto a wall. It didn’t really matter to us because we literally only slept in it but I’d be unhappy if we were staying a few nights. Definitely recommend.

It was amazing just one little blip and that was the room was too warm and not easy to open window but the room was fab!!!

It was nice although I did think that the room was a bit small. The bed was very comfy though.

Very nice place to stay but the room smells like a drain

We had a fantastic stay at this quirky and beautiful hotel. Even though we had booked the petite double room it didn't disappoint. As hotel rooms go it wasn't small. Beautifully decorated with beautiful ornate furniture and very comfy bed. Tea , coffee and water replenished every day. The breakfast and food in the restaurant was excellent. Staff were excellent, lovely and friendly. We would definitely go back.

We had an amazing anniversary stay at this beautiful, charming hotel. We were greeted by welcoming, friendly staff upon arrival, and check in was quick and easy. Our room was immaculate and impressively decorated. The bed was very comfortable, but the stand out feature was the tin bath - a real showstopper. I would highly recommend this hotel for a romantic night away.

Beautiful venue, lovely location. Great selection of drinks and food menu was good. Breakfast was very nice indeed. However, the venue had a wedding on the night of my stay and I would have appreciated a) being told this was the case and b) not being put in a room directly above the room that the party was in. Terrible nights sleep and I’m puzzled why when allocating rooms you would place people in that room.

Very friendly staff

The stay was for a family wedding which was fantastic. Amazing venue and so comfortable to stay at. Staff were fantastic nothing any bother. Food was excellent. We loved our stay thank you so much.

Next day after booking a non-refundable room, we were informed by email from the hotel that a function was happening that day and half the hotel including lounge area would be inaccessible and that there may be excessive noise. The function was a wedding and our room was right above. Exceptional noise all afternoon into the evening including live band. We stayed in the restaurant as long as we could as there was no where else open to us in the hotel. At 10 pm we went to our room and immersed ourselves in the noise until it ended at 12 pm. I complained next day and in as many words was told tough. I explained we wouldn’t have stayed had we had a refund option. Reception staff said this option was on their email. I have checked, a lie, no refund option offered. Food was good, but shan’t be back. Beware booking if not part of a wedding party.

To explain what happened was the following which the manager of the night shift was aware of was the following. We had checked in mid day to drop the bags in the hotel room to find we had not been provided toilet paper ,which was quickly solved when I spoke to the front desk , after this we went down to enjoy the wedding as normal. When we finished the night we went back to the room to find the shower not working (Temperature would not change from cold) and the room full of harvest flies and insects . This was due to the room windows all being left open , we then mentioned this to the night shift manager who moved us to room 23 to which the insect situation was exactly the same but the shower was working. As this was at 1 am in the morning and no other room was available we had no choice to accept this. We are not happy that we have paid £197.19 for a single night to barely have a good nights stay. I emailed the manager and have been ignored so this review is the next step.

Easy check-in, staff were friendly and informative on arrival and our beautiful room was ready at 3pm.

Beautiful boutique hotel. Wonderful staff. Excellent restaurant.

Its a beautiful place to stay, we were at a family wedding absolutely perfect, gardens were gorgous sun was shining... Rooms are very unique beautiful, breakfast was lovely, staff so helpful...great place to stay !!!

We had a fantastic stay at this quirky and beautiful hotel. Even though we had booked the petite double room it didn't disappoint. As hotel rooms go it wasn't small. Beautifully decorated with beautiful ornate furniture and very comfy bed. Tea , coffee and water replenished every day. The breakfast and food in the restaurant was excellent. Staff were excellent, lovely and friendly. We would definitely go back.

I would recommend this location for a peaceful stay, comfortable/firm beds great bath and shower pressure, and temperature control. Based on my experience of the dining situation I wouldn't recommend the pub if I'm honest. the service wasn't great, it seemed as if our patronage was somewhat bothersome, took awhile to be seated and even longer for our order to be taken on what appeared to be a somewhat quite evening.

Ok stay. Hotel busy with wedding guests, just felt tired and the staff seemed either over worked or disinterested .

Ideal if attending a wedding at the venue

We visited for a wedding in the adjoining Le petite chateau and had a wonderful day. All of the staff were polite, helpful and service was excellent. The wedding food and the breakfast were both delicious. Our room was a good size with a lovely walk in rainfall shower. My only slight disappointment was that the room was very dark despite 2 windows because they both faced onto a wall. It didn’t really matter to us because we literally only slept in it but I’d be unhappy if we were staying a few nights. Definitely recommend.

A beautiful hotel with beautiful gardens. We’ll definitely be back.

Excellent location, ample parking, clean tidy room, comfy bed & good shower. Staff helpful and friendly. Food is excellent.

Beautiful venue, lovely location. Great selection of drinks and food menu was good. Breakfast was very nice indeed. However, the venue had a wedding on the night of my stay and I would have appreciated a) being told this was the case and b) not being put in a room directly above the room that the party was in. Terrible nights sleep and I’m puzzled why when allocating rooms you would place people in that room.

We loved our stay, the room was lovely and there was nice touches such as the chocolate and nice coffee. We enjoyed our breakfast in the morning. The only down side is the evening meal and drinks are on the pricey side, £13 for a double gin and lemonade (I am aware there is not much competition in otterburn). The meal was nice though and the staff were so lovely and accomodating :).

The stay was for a family wedding which was fantastic. Amazing venue and so comfortable to stay at. Staff were fantastic nothing any bother. Food was excellent. We loved our stay thank you so much.

We visited for a wedding in the adjoining Le petite chateau and had a wonderful day. All of the staff were polite, helpful and service was excellent. The wedding food and the breakfast were both delicious. Our room was a good size with a lovely walk in rainfall shower. My only slight disappointment was that the room was very dark despite 2 windows because they both faced onto a wall. It didn’t really matter to us because we literally only slept in it but I’d be unhappy if we were staying a few nights. Definitely recommend.

Charming historical place. Nicely done up. Food in restaurant excelllent. Had a lovely time relaxing and eating.

Vastly overpriced/ No hot water until 9.15am. Breakfast just warm but NOT hot. Not as clean as we expected Dingy, needs decorating Better value at Premier Inn Daughter went to a Bed and Breakfast down the road, far better at half the price

Beautiful boutique hotel. Wonderful staff. Excellent restaurant.

Its a beautiful place to stay, we were at a family wedding absolutely perfect, gardens were gorgous sun was shining... Rooms are very unique beautiful, breakfast was lovely, staff so helpful...great place to stay !!!

Lovely kind friendly staff. Excellent Sunday lunch

We had a fantastic stay at this quirky and beautiful hotel. Even though we had booked the petite double room it didn't disappoint. As hotel rooms go it wasn't small. Beautifully decorated with beautiful ornate furniture and very comfy bed. Tea , coffee and water replenished every day. The breakfast and food in the restaurant was excellent. Staff were excellent, lovely and friendly. We would definitely go back.

Excellent location, ample parking, clean tidy room, comfy bed & good shower. Staff helpful and friendly. Food is excellent.