Name: Holiday Inn Express & Suites Waterville - North by IHG
Address: 332 Main Street, Waterville, Maine, United States of America, Waterville, Maine, US
Price range: $94–$211 per night
Rating: 8.3

What guests think

Holiday Inn Express & Suites Waterville - North by IHG earns praise for clean, comfortable rooms, friendly staff, and a satisfying complimentary breakfast, while recurring critiques mention musty odors, inconsistent pool conditions, occasional service lapses, and spotty Wi-Fi.

Location is convenient to the highway, Colby College, and basic shopping and dining. Beds are widely described as very comfortable, and suites offer good space for families. Some guests report strict local-guest policies and intermittent maintenance issues like HVAC controls, key cards, or an out-of-service elevator. Expect a clean, value-focused stay with a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on an indoor pool and small fitness room; guests praise the gym but report recurring pool problems (cold water, closures, and cleanliness/odor issues). A few note an inoperative elevator or inconvenient back-door parking access.

Related guest reviews

10

Walter

Sep 20, 2024

·

Stayed 3 nights

Very friendly staff, clean and well maintained facility, great location. Great gym with good quality treadmills, elipticals, and dumbbells. Nice indoor pool. Priced right.

6

Megan

Jul 31, 2024

·

Stayed 1 night

Pool area needs a good cleaning along with pool. Staff very friendly!

8

Gregory

May 14, 2025

·

Stayed 3 nights

Only issue was the elevator wasn't working.

10

Kari

Mar 8, 2025

·

Stayed 1 night

The pool wasn't as warm as I thought it would be. The room was warm tho.

6

michael

Jul 18, 2025

·

Stayed 1 night

Almost everything was excellent. With the exception of the pool being out of service in July. There was no notification of this that would have changed where we stayed.

10

Heather

Jul 23, 2025

·

Stayed 1 night

I was impressed. There were a lot of attentive staff. The breakfast was great. My children enjoyed the pool. I would definitely stay here again.

6

Jennifer

Aug 26, 2024

·

Stayed 1 night

Pool is not available which should be reflected in the price. Hallways are dated and musty.

8

Anna

Dec 31, 2022

·

Stayed 1 night

The pool was COLD! The room showed a little ware but was very clean!

4

Michelle

Jul 7, 2025

·

Stayed 1 night

I was upset that pool was scheduled to be down during our stay but the hotel didn’t inform us until we arrived. We couldn’t cancel without Lodi g a nights stay.

8

Jessi

Aug 18, 2025

·

Stayed 2 nights

The pool was not clean and had an awful smell. The staff was very limited. Asked about lost and found at 7:30pm and was told to check back in the morning because there was no staff with knowledge about lost and found at that time.

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Cleanliness

Many reviews describe very clean rooms and common areas, but several report musty or damp odors, occasional mold, and spots needing deeper cleaning (bathrooms, pool area, some hallways).

Related guest reviews

10

Oscar

Aug 3, 2025

·

Stayed 2 nights

Very clean and staff was alway polite and helpful.

8

Nicola

Sep 17, 2024

·

Stayed 1 night

Room was clean but had a musty smell.

8

Kristen

Sep 4, 2024

·

Stayed 2 nights

Great place to stay while taking my son to Colby. Nice breakfast spread. My only complaint is that the room had kind of a mildew smell which was odd since it was on the top floor, the recent weather had been great, and there was no water source nearby.

8

Peter

Mar 15, 2025

·

Stayed 2 nights

Needed a place to stay near Colby College and This hotel exceeded our expectations. Very good value for the money. Staff was very friendly (checkin, cleaning, and breakfast). Their full breakfast bar is very nice and a welcome bonus. Property was very very clean and welcoming and you can tell it’s been updated recently. Didn’t have a chance to try the pool or fitness room but they looked well kept. Will definitely stay there again.

8

paula j

Apr 3, 2025

·

Stayed 1 night

4th floor. our room's bath needs deep cleaning. walls, door and floor. vanity caulking needs attention due to separation issues.

2

Julia

Apr 7, 2024

·

Room smells like mold & mildew & visible mold in bathroom. The hallway smells like cigarettes & mold I can’t even breathe. Very upsetting because I am 7 months pregnant & it’s not healthy for me at all to be breathing that in. There is also no outlet on the right side of the bed or room. The bedside table is disgusting clearly wasn’t cleaned.

10

Gayle

Jun 23, 2025

·

Stayed 2 nights

Very clean, quiet and the breakfast was better than most at this tier level. Close to downtown and shops which was convenient. Would stay again.

10

Dayton

Dec 3, 2024

·

Stayed 1 night

The Holiday Inn Express and Suites in Waterville, Maine is a wonderful place to stay. The facility is quite spotless and well-maintained, inside and out; our guestroom was very clean and featured soft and comfy beds, cozy bedding, good lighting (even night lights!), and an efficient heating and cooling unit that was so quiet that we didn't even notice it was operating; and our bathroom was very clean and well-equipped. My sons and I took advantage of the hotel swimming pool, and found the pool and the pool area to be immaculate; we enjoyed the pool immensely. In the morning, the hotel breakfast was fresh, delicious, and featured a variety of satisfying options; our favorite items were the omelets and the cinnamon rolls. Additionally, every single hotel employee we encountered -- at the front desk, or in the breakfast area, or in the hallways -- was well-trained and friendly. My sons and I enjoyed our stay, and we would ABSOLUTELY stay here again !!! Six thumbs up. :-)

4

Mike

Aug 8, 2023

·

Stayed 1 night

The room smelled damp and the carpet wasn't fully dry. We called the front desk to ask for a new room but were told that was an issue at the hotel and there wasn't a better room option. We won't return.

8

Jessi

Aug 18, 2025

·

Stayed 2 nights

The pool was not clean and had an awful smell. The staff was very limited. Asked about lost and found at 7:30pm and was told to check back in the morning because there was no staff with knowledge about lost and found at that time.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious with very comfortable beds and practical amenities, though some guests cite weak Wi-Fi, HVAC noise or controls, hard-to-close curtains, limited or faulty outlets/USBs, TV volume quirks, and hallway noise.

Related guest reviews

8

Peggy

Sep 21, 2025

·

Stayed 2 nights

Good experience except for heating/cooling not being intuitive although displayed on the unit. I couldn’t adjust heating/cooling. I had an IHG member number that must have been wrong or outdated; they said it had too many numbers.

8

Shawn

Sep 18, 2025

·

Stayed 2 nights

Overall nice stay. Rooms were very clean and the gym is good addition. A lot of options at breakfast. Wifi signal and speed was really poor in my room. Will stay again

4

Ryan

Jun 7, 2023

·

Stayed 1 night

Check-in went fine and the overall peppery was ok. The room did smell a little musty and several of the electrical outlets weren’t working. I was staying on business, so it made it a little tough trying to get electronics plugged in to work. Getting ready in the morning was a little hassle with ironing as I had to use an outlet by the bed for the iron and it made it a tight squeeze. The ceiling outside of the room was leaking water as well and had water stains & damage.

10

Krista

Jun 5, 2025

·

Stayed 1 night

Beds are so comfortable!

10

Holly

Sep 10, 2025

·

Stayed 1 night

The breakfast "nar" was excellent. Bezt of any hotel i have visited. Room was very clean. However tje room was noisy tonoises from the hallway.

8

Jessica

May 20, 2023

·

Stayed 2 nights

Comfortable, clean, quiet, and conveniently located to the highway. Plenty of storage space, a coffee maker, mini fridge, and microwave in the room. Plenty of lights and plugs, though none of the usb ports in the room worked. Breakfast in the morning had plenty of variety and convenient and comfortable seating. Staff was super friendly and helpful.

8

LAWRENCE

Oct 3, 2025

·

Stayed 1 night

Cannot fully close opaque curtains

10

Artemis

Nov 29, 2024

·

Stayed 1 night

This hotel accommodate families very well. We were in a one bedroom suite where there were two queen beds in the bedroom and a full size bed in the pull out couch. The beds were comfortable, the sofabed wasn’t bad. The suite was spacious and clean. The breakfast was also very good, better than what I am unexpected. They had plain eggs, egg omelette (cheese in the middle), pork and turkey sausages, hash brown, automatic pancake maker, cinnamon rolls, breads, bagels, butter, Greek yogurt, etc. the staff was very kind and accommodating too.

10

Kelly

May 9, 2025

·

Stayed 1 night

Felt renovated. Bed is super comfy with pillow options clearly labeled by cases that have embroidery telling you if its soft or hard. Keurig coffee maker in room and mini fridge. Nice settee and work space.

6

Serena

Mar 3, 2024

·

Stayed 2 nights

Upon checking in we had to park in the back parking lot. The lock on the back door didn’t work we had to walk around with all our luggage to enter through another door. Had to get our key card reprogrammed multiple times, we got locked out in the winter rain at 11 pm. Breakfast was luke warm with limited options (not sure the warmers were even turned on). Coffee at breakfast was watered down. I usually drink 4-5 cups a morning. I found myself skipping coffee each morning. It was that bad. Beds were adequate, but bed frames squeaked and snapped all night. Television volume choices were loud or louder.

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Service

Staff are frequently described as friendly and helpful, with smooth check-ins and attentive breakfast service. However, there are reports of unwelcoming front-desk interactions, slow or inconsistent responses to issues, and a strict policy refusing local guests.

Related guest reviews

10

Oscar

Aug 3, 2025

·

Stayed 2 nights

Very clean and staff was alway polite and helpful.

4

Debra

Nov 22, 2024

·

Stayed 1 night

Our stay began with my coworker and I standing in the lobby for 15 minutes (we arrived just after 9pm) waiting for assistance. Both office doors with open behind the counter with no one in them. We eventually located the desk agent when my coworker left the lobby and went down the hall. the Agent was with a guy who said he didn't work there, and he didn't appear to be a guest. The agent was abrupt and rude, acted as if we had interrupted her evening by asking to check into our rooms. Overall check-in was an awful experience. The room was clean but very had minimal amenities. On a positive note, the bed was extremely comfortable.

2

Rebecca

Oct 9, 2025

·

Stayed 1 night

I was NOT allowed to stay because my drivers license indicated I was a local... I had sold my property and needed to spend one more night in the area! I was left STRANDED!! I was NOT informed ahead of time! Needless to say this created a potential disaster as I was already overtired.. had to drive to another tiwn 30 minutes away!

10

Patrice

Jul 26, 2025

·

Stayed 2 nights

Our stay was wonderful staff were amazingly pleasant and helpful.

10

Hatch

Jan 17, 2025

·

Stayed 1 night

Kelly at check in was supper helpful and nice. The way customer service should be.

2

Randy

Jan 10, 2024

·

Stayed 1 night

We were turned away because we live within 30 miles of the hotel. No where was that policy stated! We have an early appt/procedure at the hospital! We will have to drive during a storm and we are seniors! We will never stay at a Holiday hotel!!!

10

Joanne

Mar 16, 2025

·

Stayed 1 night

It was very comfortable, clean, staff were excellent. I wanted something close to Colby and this was excellent! MUCH better than where I stayed last time. The breakfast had lots of options. I would stay there again!

10

Christine

Aug 29, 2025

·

Stayed 1 night

front desk staff was very responsive

10

Linda

Dec 26, 2024

·

Stayed 1 night

Check in person did not greet us upon arrival and continued to do something on the computer which would have been fine if we had been acknowledged with a hello, I’ll be just a second. Mannerism was abrupt and not at all welcoming. Everything else was great.

6

Beatrice

Feb 10, 2025

·

Stayed 1 night

Extremely slow check in. Hotel required ID for my seventeen year old to ensure his address was more than 30 miles away —thank goodness he had his permit on him! Check-in clerk was borderline insolent with us and embarrassingly flirtatious with the two young men behind us, whom she allowed to “steal” a bag of candy. Just a weird and unprofessional vibe!

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Location

Convenient to I-95, Colby College, and nearby stores and casual dining, with easy access around Waterville. A few guests wished for more diverse restaurant choices in the immediate area.

Related guest reviews

8

Gregory

Apr 30, 2023

·

Stayed 1 night

In a busy area, property is tucked in enough to cut out road noise. Convenient location not too far from center of town, and highway. Great breakfast! Ample parking

10

Michael

May 8, 2025

·

Stayed 1 night

Location was good and room was clean and comfortable.

10

Paul

Jun 14, 2025

·

Stayed 1 night

Close to everything

10

Eric

Oct 30, 2023

·

Stayed 1 night

Great location and the girl at the desk at check-in was great!

8

Christyn

Feb 21, 2024

·

Stayed 1 night

Convenient to highway, good price

10

Debbie

Apr 24, 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay at the Holiday Inn Express in Waterville. Very clean, super soft sheets. The breakfast was very nice! The young man working was diligent in keeping the food area stocked and the dining room very nice. It was not elaborate but every single thing we needed. We were very comfortable and it was convenient to the highway. McDonald's and lil shopping plaza in walking distance.

10

Gayle

Jun 23, 2025

·

Stayed 2 nights

Very clean, quiet and the breakfast was better than most at this tier level. Close to downtown and shops which was convenient. Would stay again.

8

Amy

Jun 19, 2025

·

Stayed 1 night

The hotel was quiet and clean and a short drive into the downtown area provided lots of dining options.

10

Helene

May 5, 2025

·

Stayed 2 nights

Convenient

6

Sam

Oct 11, 2025

·

Stayed 2 nights

Hotel and staff were very good. My issue was the lack of restaurants nearby. If you like hamburgers or tacos you were in luck. Otherwise you would have to travel to the other end of town or to the next city 20 miles away

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Dining

Breakfast is a strong point with a varied selection that many call excellent. Some stays saw lukewarm or limited items, delayed service, or weak coffee.

Related guest reviews

8

David

Sep 25, 2025

·

Stayed 1 night

Breakfast buffet in the morning was a nice plus.. not just pastry and coffee.

6

Andrew

Jul 1, 2025

·

Stayed 2 nights

Breakfast was not ready, had morning meetings so had to skip breakfast both days

10

Patrick

Aug 19, 2025

·

Stayed 5 nights

My stay was great, the breakfast buffet was excellent

10

Sam

Mar 29, 2024

·

Stayed 2 nights

The rooms were nice and the beds were very comfortable. The only negative was the cook was late so there was no breakfast. The staff was very helpful and pleasant. Overall it was a great stay.

10

alexis

Oct 21, 2024

·

Stayed 1 night

Staff is very friendly. And the breakfast is always great.

8

Jessica

May 20, 2023

·

Stayed 2 nights

Comfortable, clean, quiet, and conveniently located to the highway. Plenty of storage space, a coffee maker, mini fridge, and microwave in the room. Plenty of lights and plugs, though none of the usb ports in the room worked. Breakfast in the morning had plenty of variety and convenient and comfortable seating. Staff was super friendly and helpful.

10

Debbie

Apr 24, 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay at the Holiday Inn Express in Waterville. Very clean, super soft sheets. The breakfast was very nice! The young man working was diligent in keeping the food area stocked and the dining room very nice. It was not elaborate but every single thing we needed. We were very comfortable and it was convenient to the highway. McDonald's and lil shopping plaza in walking distance.

10

bernard

Apr 15, 2025

·

Stayed 4 nights

Great front desk people made you feel at home. The breakfast was a real breakfasts, eggs, sausage, hash browns, pancakes, french toast, yougurt, milk and the whole cereal pastry thing. Very clean room

6

Serena

Mar 3, 2024

·

Stayed 2 nights

Upon checking in we had to park in the back parking lot. The lock on the back door didn’t work we had to walk around with all our luggage to enter through another door. Had to get our key card reprogrammed multiple times, we got locked out in the winter rain at 11 pm. Breakfast was luke warm with limited options (not sure the warmers were even turned on). Coffee at breakfast was watered down. I usually drink 4-5 cups a morning. I found myself skipping coffee each morning. It was that bad. Beds were adequate, but bed frames squeaked and snapped all night. Television volume choices were loud or louder.

8

Roxana

Mar 30, 2025

·

Stayed 1 night

Best Breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$107
March	$97
April	$110
May	$123
June	$123
July	$170
August	$145
September	$162
October	$201
November	$119
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $187	18 $176	19 $155
20 $114	21 $125	22 $135	23 $155	24 $135	25	26
27 $150	28 $158	29 $163	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $150	2 $182	3 $182
4 $142	5 $158	6 $162	7 $150	8 $150	9 $196	10 $211
11 $133	12 $149	13 $150	14 $150	15 $177	16 $187	17 $155
18 $94	19 $158	20 $173	21 $180	22 $176	23 $163	24 $163
25 $96	26 $135	27 $162	28 $160	29 $135	30 $129	31 $116

Holiday Inn Express & Suites Waterville - North by IHG

Prices for Holiday Inn Express & Suites Waterville - North by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 Bedroom, Accessible (Communications, Mobility, Access Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Suite, 1 Bedroom

Suite, 2 Bedrooms

Standard Room

Suite, 1 Bedroom, Accessible (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express & Suites Waterville - North by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Holiday Inn Express & Suites Waterville - North by IHG

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