Name: Extended Stay America Suites - Indianapolis - Castleton
Address: 7940 North Shadeland Ave, Castleton, Indianapolis, Indiana, United States of America, Indianapolis, Marion County, US
Price range: $61–$124 per night
Rating: 7.03

What guests think

At Extended Stay America Suites - Indianapolis - Castleton, guests report a budget stay where many encounter inconsistent cleanliness with recurring roaches or odors, and maintenance troubles such as broken elevators or in room issues, though staff are often friendly.

Service feedback ranges from welcoming, helpful front desks to understaffing, absent overnight coverage, reservation cancellations, and difficulty honoring accessible or early check in requests. Rooms include kitchenettes but feel worn, with uncomfortable mattresses and periodic TV or hot water problems, plus noise from doors or neighboring rooms. Breakfast is a minimal grab and go selection that can run out, while the location is convenient for shopping and restaurants, with some truck or area noise. Expect a basic, no-frills stay with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator outages are reported repeatedly, making access difficult at times. Vending and ice options are limited or out of order in some stays.

Related guest reviews

6

Nicole

Jul 18, 2023

·

Stayed 1 night

The room was very clean. The elevators unfortunately did not work and we were not informed until we arrived. The hallways and lobby did not have a pleasant smell.

4

David

Jun 12, 2023

·

Stayed 3 nights

This was not a great stay for me. The smell in the lobby was not pleasant. It smelled like tobacco. We received a non smoking room, which still had the smell of tobacco traveling throughout the ventilation to our bathroom which then went to our room. The elevator did not work so we had to walk up and down 3 stories every time. It mentioned free breakfast but this was not your normal free breakfast. They called it grab and go. Coffee, a granola bar, oatmeal...

4

isaac

Jul 22, 2023

·

Stayed 1 night

The property lacks proper maintenance.

8

Misty

Jul 28, 2024

·

Stayed 1 night

This was our first stay at an Extended Stay. The gentleman at the service desk on check in and check out was very friendly and kind. He gave us information on wifi, breakfast, room location, etc. The room was clean and efficient. We were only here overnight so we didn't use the kitchenette. The mattress is firm so my husband slept great, and me, not so much. I did notice several different people in the parking lot at different areas. I presume that it was due to their not being smoking allowed in the rooms. That practice likely played a part in the hotel smelling nice upon entry. The only negative comment that I have was the the soda machine was out of order. That may not be the hotel's machine, I'm not sure.

4

Bill

May 8, 2023

·

Stayed 1 night

Worst hotel experience I've ever had! Upon check-in, the desk clerk informed us that the hotel elevator is not working correctly. The elevator call button in the lobby was inoperable. You had to use the stairs to climb up to the next level, then enter the elevator and push the lobby button to send it down to the lobby! The toilet in our room was clogged. Called the front desk, they sent somebody else up to the room to HAND ME A PLUNGER TO CLEAR THE CLOG MYSELF!! No other rooms were available as they said they were completely booked! The 30 year old refrigerator was so noisy, I had to unplug it to get to sleep. Breakfast included was a joke! They put a plate of muffins, along with packages of instant oatmeal on a 2 x 4 foot table which was standing next to the inoperable elevator. This was what they called breakfast, and it was only available from 6:30AM to 9:00AM for a completely booked hotel!

4

Rajendra

May 10, 2023

·

Stayed 1 night

Room was not properly clean. Elevator lift was not working.

6

Shuronda

Jul 4, 2023

·

Stayed 1 night

The elevator was out so we had to walk up 3 flights of stores to our room with a tired 8 year old. Beds were uncomfortably and tv remote did not work.

2

Kirsten

Nov 4, 2024

·

Stayed 1 night

The hotel had a bad odor, my room was dirty, the parking lot was torn up, and there was no ice machine.

2

Doni

Jul 17, 2023

·

Stayed 1 night

I was in class when I got an email saying that my reservation had been canceled. No reason. Most all the other hotels were full. The front desk person was just uncaring. They found a room with a double bed (my reservation was for 2 doubles), it was up on the 3rd floor and the elevator has been broken for a very long time apparently. My boyfriend and I have physical limitations, but it was the only room left. When we got up there, it was obvious that they hadn't changed the sheets. Needless to say, we slept with clothes on. The free "break" was non-ex. I will never use hotels.com again and I will not be staying at this hotel chain again.

4

Abel

May 3, 2023

·

Stayed 2 nights

No coffe maker in the room, Lobby to small, I guess that's, why they not even have avending machine, to buy water.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of roaches and a few bedbug reports, plus smoke odors and dirty carpets or bathrooms; some guests found rooms clean.

Related guest reviews

2

Racquel

Jul 22, 2025

·

Stayed 3 nights

Floor was dirty shower curtain not clean.

6

Stewart

Aug 20, 2024

·

Stayed 1 night

It's really worn and not very clean. Stains on the bedding and carpet and furniture very heavily worn. Bathroom wasn't clean when checked in.

2

Larry

Aug 9, 2025

·

Stayed 1 night

First room had dirty dishes in sink and towels on bathroom floor

4

Sarah

Aug 2, 2025

·

Stayed 3 nights

My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay. The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.

2

Dorisenne

Mar 9, 2025

·

Stayed 2 nights

BED BUGS!!! This establishment has bedbugs and they will not admit it but the bits show it best. Watch out if you have children!!!

2

Anita

Jan 8, 2024

·

Stayed 1 night

Had bedbug’s I informed them they said sorry bout that had take my stuff back To My truck final for them switch my room but was a hassle bcse my grandkids where sleeping didn’t give any for my inconvenience

4

Isolina

Jul 18, 2025

·

Stayed 3 nights

This hotel is in need of attention. It is dingy and dirty. Smelled of smoke. Several students reported bugs. It was a painful stay for our school. The help was really nice and helpful.

2

Michelle

Sep 10, 2025

·

Stayed 2 nights

The hallway has a bad smell and I selected to have 1 king bed and I was given 2 doubles full size beds. Not only that, there was a big bug in my bed and I had to wait until the morning to change rooms because there is no staff overnight. The next room I was switched to when night came another bug was crawling inside the bed. Both rooms have a bad smell to it. I will never go back

2

Tiyiana

Sep 13, 2025

·

Stayed 3 nights

It smells in the hallways, the rooms are decent during the day then as night comes in the roaches come out. Not sure if the they have a vacuum but the 2 rooms (had to be switched due to roaches) hadnt been vacuumed or wiped down..I bring my own wipes and used almost the entire 70 Clorox wipes between the 2 rooms. There are 2 ladies that deserve and better work environment but have always been kind to me. As for the manager who dashes before I arrive, obviously doesnt accommodate the residents but cancels already paid for reservations (because she couldnt get a hold of me) she can talk on her phone at work where as a great deal of us cannot be reached. Horrible stay, they do not accommodate or reimburse and terminate the roaches on 3 floors of the building

2

Laura

Mar 23, 2025

·

Stayed 2 nights

The first room I was given stank of bleach, strong enough that it bothered my eyes and throat. I opened the windows to try and air it out but that did not help. The second room had COCKROACHES on the floor and in the sink and food ground into the carpet by the1st bed and closet area.

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Rooms

Suites include kitchenettes but feel worn, with uncomfortable mattresses common and periodic issues like TV problems, hot water failures, window gaps, or noise from doors and neighboring rooms.

Related guest reviews

8

Paul

Mar 23, 2023

·

Stayed 1 night

Bed terribly hard

2

Christopher

Aug 7, 2023

·

Stayed 2 nights

With no hot water for showers we were told to play with the handle and we’re not given another room

4

Sarah

Aug 2, 2025

·

Stayed 3 nights

My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay. The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.

8

Stephen

May 7, 2025

·

Stayed 2 nights

It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.

6

Rick

May 27, 2025

·

Stayed 2 nights

Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.

6

Carrie

Jul 1, 2024

·

Stayed 2 nights

The bathtub was running water constantly and the refrigerator was making noises all night. Between these things and the air conditioner that sounded like 2 cats fighting every time it started and the horrible, squishy, lumpy mattress, it was next to impossible to get any sleep. When anyone walks in the room above you, you can hear every move. And the whole building often smells like weed. Not impressed with this location in the least.

10

Ashley

Jan 26, 2025

·

Stayed 1 night

David was very welcoming and made the check in process smooth! Even followed up with a phone call, to the room, 15 mins after I checked to see how everything was in the room! Room was fine, pretty basic. Didn’t love being at the end of the hallway, across from the exit. Heard everyone coming and going out the door and would feel a slight shake when it would slam shut. Other things, I did notice the “conditioning shampoo” was definitely a leftover of some sort. Only filled about 1/4 of the way, barely enough for one use and there was a travel flosser on the ground, by the bed. Grab and go breakfast I was pretty poor. Would’ve taken fresh fruit over the really sweet muffins and bars.

6

Shuronda

Jul 4, 2023

·

Stayed 1 night

The elevator was out so we had to walk up 3 flights of stores to our room with a tired 8 year old. Beds were uncomfortably and tv remote did not work.

6

Michelle

Jul 30, 2023

·

Stayed 1 night

The room I reserved somehow wasn't available, and the room they gave us smelled bad and the tv didn't work. They did give us a different room, and this one was better. Mattress was old and lumpy.

6

Rajinder

May 18, 2025

·

Stayed 1 night

The hot water in the shower was not working

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Service

Many guests describe friendly, helpful staff, while others encountered understaffing, absent overnight coverage, reservation cancellations, and difficulty honoring accessible or early check in requests.

Related guest reviews

2

Juan

Jun 21, 2025

·

Stayed 1 night

I couldn’t get a room when I showed up at 1am because no one was at the lobby and I wasn’t the only one

4

Bill

May 8, 2023

·

Stayed 1 night

Worst hotel experience I've ever had! Upon check-in, the desk clerk informed us that the hotel elevator is not working correctly. The elevator call button in the lobby was inoperable. You had to use the stairs to climb up to the next level, then enter the elevator and push the lobby button to send it down to the lobby! The toilet in our room was clogged. Called the front desk, they sent somebody else up to the room to HAND ME A PLUNGER TO CLEAR THE CLOG MYSELF!! No other rooms were available as they said they were completely booked! The 30 year old refrigerator was so noisy, I had to unplug it to get to sleep. Breakfast included was a joke! They put a plate of muffins, along with packages of instant oatmeal on a 2 x 4 foot table which was standing next to the inoperable elevator. This was what they called breakfast, and it was only available from 6:30AM to 9:00AM for a completely booked hotel!

10

Barbara

Dec 27, 2025

·

Stayed 1 night

The room was clean and comfortable and the staff was amazing!

8

Mary

Dec 3, 2023

·

Stayed 1 night

Everything at the property was good. Nice area, has a mall nearby and many restaurants. If I had a downside, it would be that there was a long line for check in with only one person working it. The room keys were all laid out and ready, still and all was fine. The breakfast is a armoire with hot water and coffee, bagged muffins and instant oatmeal. I would say if you are coming for a big game like Michigan vs Iowa, prepay the room when reserving it. They run an audit between 12:30 and 1 am. If you aren’t paid up and checked in, your reservation is cancelled. If you chose to pay at property, you must check in before game.

6

Michelle

Oct 11, 2023

·

Stayed 10 nights

No one was ever at the front desk

10

Ashley

Jan 26, 2025

·

Stayed 1 night

David was very welcoming and made the check in process smooth! Even followed up with a phone call, to the room, 15 mins after I checked to see how everything was in the room! Room was fine, pretty basic. Didn’t love being at the end of the hallway, across from the exit. Heard everyone coming and going out the door and would feel a slight shake when it would slam shut. Other things, I did notice the “conditioning shampoo” was definitely a leftover of some sort. Only filled about 1/4 of the way, barely enough for one use and there was a travel flosser on the ground, by the bed. Grab and go breakfast I was pretty poor. Would’ve taken fresh fruit over the really sweet muffins and bars.

2

Ken

Jul 15, 2024

·

Stayed 3 nights

When we arrived we were told the manager canceled our reservation and they were completely booked. I made the reservation two months before the stay. When a hotel overbooks they should offer some form of compensation such as finding an alternate hotel and paying for the first night. Nothing was offered. We had to scramble and found the last room at a nearby hotel for $10 more a night! I feel like this hotel owes us something for the terrible experience.

6

Rachael

Mar 16, 2025

·

Stayed 1 night

We booked an accessible room, but when we checked in the clerk had trouble moving us to one in the system. After a call to tech support he was told they couldn’t change it. They assigned us a non accessible room. I am using a walker and my significant other a wheelchair so this was a challenge. We put our things in that room and then moved us to an accessible room later that evening. What is the point of booking an accessible room if this isn’t honored by the hotel? Also we needed extra pillows to elevate a broken leg and were told that they were locked in the manager’s office. All in all, a frustrating experience for disabled guests to have to deal with.

8

Hoss

Aug 4, 2025

·

Stayed 2 nights

It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful

6

John

Nov 22, 2024

·

Stayed 7 nights

I have stayed at this hotel before and it has really went down. The front desk lady was the worst, she was rude and unwelcoming. She didn't speak when my family and i entered the lobby and she was rude to other guest who came to the front desk for assistance.

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Location

Convenient to shopping and restaurants, and close to local destinations for many stays. Some note truck or area noise.

Related guest reviews

8

Tiffany

Jun 10, 2025

·

Stayed 1 night

Great location and staff

8

Stephen

May 7, 2025

·

Stayed 2 nights

It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.

8

Mary

Dec 3, 2023

·

Stayed 1 night

Everything at the property was good. Nice area, has a mall nearby and many restaurants. If I had a downside, it would be that there was a long line for check in with only one person working it. The room keys were all laid out and ready, still and all was fine. The breakfast is a armoire with hot water and coffee, bagged muffins and instant oatmeal. I would say if you are coming for a big game like Michigan vs Iowa, prepay the room when reserving it. They run an audit between 12:30 and 1 am. If you aren’t paid up and checked in, your reservation is cancelled. If you chose to pay at property, you must check in before game.

4

Joseph

May 22, 2023

·

Stayed 1 night

The guy at the front desk was nice but that’s about the only positive. The hotel is clearly pretty old and hasn’t been maintained or updated in a long time. It’s pretty clear there are people living here semi-permanently and there was loud music and shouting coming from multiple rooms well after 1am. Steer clear of not only this place but anything in the general Castleton area as it’s all gone WAY down hill the last few years and has become a rundown place.

10

Darryl

Sep 5, 2023

·

Stayed 1 night

Great but outside was not so good.

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Dining

Breakfast is a minimal grab and go offering (coffee, oatmeal, muffins or bars) that sometimes runs out or is unavailable; a few guests appreciated it.

Related guest reviews

4

David

Jun 12, 2023

·

Stayed 3 nights

This was not a great stay for me. The smell in the lobby was not pleasant. It smelled like tobacco. We received a non smoking room, which still had the smell of tobacco traveling throughout the ventilation to our bathroom which then went to our room. The elevator did not work so we had to walk up and down 3 stories every time. It mentioned free breakfast but this was not your normal free breakfast. They called it grab and go. Coffee, a granola bar, oatmeal...

8

Ashley

Sep 25, 2024

·

Stayed 1 night

I appreciate the complimentary breakfast

6

Rick

May 27, 2025

·

Stayed 2 nights

Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.

8

Janardhan

Jul 28, 2025

·

Stayed 3 nights

Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.

8

Mary

Dec 3, 2023

·

Stayed 1 night

Everything at the property was good. Nice area, has a mall nearby and many restaurants. If I had a downside, it would be that there was a long line for check in with only one person working it. The room keys were all laid out and ready, still and all was fine. The breakfast is a armoire with hot water and coffee, bagged muffins and instant oatmeal. I would say if you are coming for a big game like Michigan vs Iowa, prepay the room when reserving it. They run an audit between 12:30 and 1 am. If you aren’t paid up and checked in, your reservation is cancelled. If you chose to pay at property, you must check in before game.

6

Brenda

Apr 30, 2023

·

Stayed 3 nights

Outlet in bathroom didn’t work, sink leaked, and the shower didn’t completely work, but the room was clean (tub had some stains). The “breakfast” was oatmeal and coffee, I didn’t get to see anything else because by 7 am all the “muffins” AND the coffee was gone! They never refilled or offered more. Bring your own! The staff was great- wonderful personalities & smiles!

10

Ashley

Jan 26, 2025

·

Stayed 1 night

David was very welcoming and made the check in process smooth! Even followed up with a phone call, to the room, 15 mins after I checked to see how everything was in the room! Room was fine, pretty basic. Didn’t love being at the end of the hallway, across from the exit. Heard everyone coming and going out the door and would feel a slight shake when it would slam shut. Other things, I did notice the “conditioning shampoo” was definitely a leftover of some sort. Only filled about 1/4 of the way, barely enough for one use and there was a travel flosser on the ground, by the bed. Grab and go breakfast I was pretty poor. Would’ve taken fresh fruit over the really sweet muffins and bars.

2

Yazen

Apr 29, 2024

·

Stayed 1 night

First it said breakfast included. The only breakfast items where wrapped small muffins next to the terrible coffee pot. There was obvious Marijuana smell in the elevator

4

Pilar

Jun 8, 2024

·

Stayed 3 nights

The room was clean, adequate sized. There was NO dishes, spoons or even a single glass (real or paper) in the room. You have to pre-order any cup or glass or plate or spoon to be delivered at your room. Just not a good feeling (do they think I will steal them??). The "breakfast" was worthless. an envelope of oatmeal then either a granola bar or a muffin. Take "free breakfast" off the add - I get better in a train station.

10

Telisha

Mar 17, 2025

·

Stayed 2 nights

the suite was nice and clean, the staff was very friendly and resourceful, and the breakfast was very good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$71
February	$73
March	$68
April	$83
May	$90
June	$111
July	$117
August	$76
September	$77
October	$91
November	$81
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $78	15 $67	16 $68	17 $80	18 $84	19 $81
20 $68	21 $68	22 $68	23 $68	24 $73	25 $83	26 $84
27 $64	28 $65	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $79	3 $78
4 $72	5 $73	6 $73	7 $63	8 $68	9 $107	10 $106
11 $64	12 $73	13 $73	14 $64	15 $63	16 $80	17 $83
18 $61	19 $66	20 $83	21 $108	22 $105	23 $124	24 $122
25 $81	26 $64	27 $66	28 $66	29 $66	30 $85	31 $80

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Indianapolis - Castleton

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Prices for upcoming dates