Name: Lexington Inn & Suites NW Chicago Elgin
Address: 1585 Dundee Avenue, Elgin, Illinois, United States of America, Elgin, Illinois, US
Price range: $70–$83 per night
Rating: 5.42

What guests think

At Lexington Inn & Suites NW Chicago Elgin, many reviews cite serious cleanliness problems, smoke odors, broken amenities and safety concerns, along with cash only deposits and misleading photos, while a few note friendly staff, quick check in, and value.

Facilities are frequently out of order, including a closed pool, nonworking vending and ice machines, and out-of-service laundry, and several reviews say advertised breakfast was unavailable. Rooms draw complaints about broken locks and key cards, weak or failing AC, missing bulbs, poor water pressure, and slippery tubs, though a few guests found beds comfortable. Service feedback is mixed, with many citing rude or unprofessional interactions and poor communication, while others appreciated friendly front desk staff. Overall, expect a very basic stay with notable compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many reports of a closed or condemned pool and multiple amenities out of order, including vending, ice machines, and laundry. Some guests also note no elevators and a broken exterior door key reader.

Related guest reviews

2

Shelley

Jun 11, 2025

·

Stayed 2 nights

Notice of Condemnation posted on door located in lobby area. Pictures on website inaccurate of current conditions. Side door entrance, security key reader broken, door remained unlocked and accessible 24 hrs. $60 cash deposit required.

2

mari

Jun 2, 2024

·

Stayed 1 night

Dirty, they don’t like cleaning much. Old school. No pool no vending machines no breakfast

6

Kumar

Jun 3, 2024

·

Stayed 1 night

Not sure if it's undergoing changes, but the property has a lot of issues: no working vending or ice machines, pool has been closed because it's unsafe, shortage of soap or toiletries at the front desk, littered parking lot. The staff helped to the best of their ability but hopefully, these issues get fixed soon.

2

Nicole

May 20, 2024

·

Stayed 2 nights

This property is absolutely disgusting. There was pubic hair all over the shower, dirty yellow half folder towels, no AC, the pool was condemned, stains on the couch and bedding, there was marijuana smoke in the building, the front desk refused to refund our stay even after we showed them the issues. I was still charged. We did not even stay,we left and went to a different hotel. We had 5 children with and we were not staying there. There was also some tweaker guy who kept knocking on the hotel door when my husband and I were down in the lobby trying to deal with the issues. My children were terrified and sobbing. Absolutely DO NOT STAY THERE.

2

Sky

May 25, 2024

·

Stayed 1 night

The property is creepy. The hallways have multiple odors and you can’t get in one of the side doors w a key card. Further more my room shower didn’t work at all and honestly even if it did I didn’t want to use the shower because it was disgusting. I tried to tell the front desk but when the lady came to my room she told me there was nothing she could do about it and didn’t get me a new room or reimburse me any money from my stay. Nor did they offer at least a free night at another location! I would not recommend to anyone ever! Please never stay here I’d trust red roof before this place

4

frank

Jul 14, 2024

·

Stayed 1 night

I searched for cheapest near Chicago, so this is my fault. Almost no staff spoke English, first room my key didn’t work, second room AC didn’t work, third room AC barely worked, no vending machines work, laundry doesn’t work, no breakfast no coffee. Next time I’ll pay the extra $20 and stay at an American owned place

6

Kristina

Jun 21, 2024

·

Stayed 2 nights

I loved the high ceilings in our room. However, our key card kept messing up and they were blaming us for it. There are no elevators so that was a little inconvenient. Also, all laundry was out of order as well as the ice machine on my floor.

6

Darian

Jul 14, 2024

·

Stayed 4 nights

I was a little disappointed in the bath area water pressure was low and the tub was badly stained the facility needed to be upgraded the outside curb appeal was good .

6

Evgeny

Dec 2, 2024

·

Stayed 1 night

No normal service. No chance to get any food and drink, including water

6

Tamla

Aug 1, 2025

·

Stayed 1 night

Sink sites outside the bathroom next to the entry door. Iron but no ironing board. Towels had hair in them. Blow dryer attached ton the wall by the sink with no electrical plug to use it. I couldn’t pay with the Hotels gift card, had to put a cash deposit. And they advertise breakfast but definitely don’t have it and posted that they don’t serve breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly mention dirty rooms and bathrooms, stained or unclean linens and towels, strong smoke or marijuana odors, and pests like bugs or roaches. A few isolated comments note clean bedding, but overall cleanliness is poor.

Related guest reviews

2

Jennifer

Aug 24, 2024

·

Stayed 10 nights

Roaches, dirty mattress, smoke smell

2

Erik

Sep 8, 2024

·

Stayed 1 night

Everthing was dury!!

2

Maria

Sep 22, 2024

·

Stayed 1 night

Dirty, moldy , rundown, gross everything.

2

Baktiiar

Sep 15, 2024

·

Stayed 1 night

I had to leave this place, very dirty extra fees, rude staff

2

Maribel

Jul 20, 2025

·

Stayed 1 night

Not like the pictures. I made a reservation for my mom and she ended up canceling it due to lack of cleanliness.

2

Tonjameia

Jul 27, 2024

·

Stayed 3 nights

Very dirty and over priced, bed was hard

2

Porfiria

Aug 31, 2025

·

Stayed 1 night

The pictures on Expedia of this property are very deceiving. The property is filthy, not maintained at all, everything here is broken and out of order. The linen is dirty had to go buy my own, the refrigerator doesn’t cool enough, toilet had urine stains on the seat the tub had public hair in it. Shame on Expedia for even offering this property. Definitely not worth what I paid at the very minimum it’s worth $40. The house keepers are senior citizens and I was not able to check in at 3:00pm but rather 45 minutes late which made me late to the event I was here for. Also our room had an abundant amount of fruit flies. If I was able to give no stars I would have.

2

Mike

Nov 9, 2025

·

Stayed 1 night

Door barely locked, urine smell in room, bugs on sink and food crumbs on dresser. Weed smell everywhere, and scary residents opening doors, looking around in the hallway and then retreating back into their room. Desk clerk spoke 0.01% English. They take a cash deposit and make you wait to get it back while they go check your room.

2

brian

Oct 7, 2024

·

Stayed 2 nights

Absolutely disgusting hotel. Body hair and stains everywhere!!! Awfull smell in rooms and throughout building. Rude and abusive staff. Was supposed to get a refund. They never sent it!!! DO NOT STAY HERE!!!

2

Padmanabhan

Jul 14, 2025

·

Stayed 1 night

Very poorly maintained. Do not be fooled by the images of the hotel online. The hotel is pretty bad. Please do not even think of staying here. Avoid at all costs. Smells like a den of cigars lit. This has to be completely revamped or shut down.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated with frequent maintenance issues: broken locks and key cards, weak or nonworking AC, missing light bulbs, low water pressure, and slippery tubs. Some guests did find the beds comfortable.

Related guest reviews

4

Joseph

Sep 26, 2024

·

Stayed 1 night

Bedspread had huge stain. Bathroom floors dirty, tub and sink stained. Panhandler asking for money by my vehicle in the parking lot. Refrigerator did not work. Was charged a $60 cash onlysecurity deposit upon arrival.

6

Jamie

Jun 24, 2024

·

Stayed 1 night

Honestly, for the price I can’t complain but it did smell like cigarettes. The bathroom wasn’t the cleanest and there wasn’t very much light in the room except for like 3 lamps. A $60 deposit was asked for when we arrived which we were not made aware of but we got our money back so again, can’t complain. Overall, there is definitely better out there.

10

Mohammad Ali Siddique

Jul 14, 2025

·

Stayed 3 nights

Staff is really nice and friendly. Place is also good. Please fix issue with the door cards stop working every other time and my room was far from the lobby too much walking again and again just to enter the room.

6

Reagan

Apr 18, 2024

·

Stayed 1 night

Lock on door was broken but room was clean. Good for the price

6

Rob

Aug 12, 2024

·

Stayed 1 night

There were lights in the room with no bulbs in them. Also, the tub and bathroom was really dirty unsuable.

4

frank

Jul 14, 2024

·

Stayed 1 night

I searched for cheapest near Chicago, so this is my fault. Almost no staff spoke English, first room my key didn’t work, second room AC didn’t work, third room AC barely worked, no vending machines work, laundry doesn’t work, no breakfast no coffee. Next time I’ll pay the extra $20 and stay at an American owned place

4

Jenine

Apr 14, 2025

·

Stayed 1 night

It's not what I thought it was going to be. I was very disappointed in the rules, the towels,the bath tub was very slippery and I feel out of it as I was trying to keep my balance. I had to place a hand towel down so that I could shower safely.

2

Alfonso

Jul 1, 2024

·

Stayed 3 nights

alot of stuff is broken, my first room i was given has the locks broken so i asked for another and the did right away just to walk into a burnt desk chair and a roach leaving the bathroom towel and walked right out the bathroom door and towels were different color and stained bed sheets had rips and in the shower the was a used up bar soup

6

Tamla

Aug 1, 2025

·

Stayed 1 night

Sink sites outside the bathroom next to the entry door. Iron but no ironing board. Towels had hair in them. Blow dryer attached ton the wall by the sink with no electrical plug to use it. I couldn’t pay with the Hotels gift card, had to put a cash deposit. And they advertise breakfast but definitely don’t have it and posted that they don’t serve breakfast.

4

Philip

Aug 4, 2024

·

Stayed 1 night

Suspicious activities around the area. Heavy smoke in non-smoking room. TV not working.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is inconsistent: many report rude or unprofessional front desk interactions, language barriers, cash only deposits, and reservation or check in issues, while others praise friendly staff and smooth check in.

Related guest reviews

10

Brandi

Aug 21, 2025

·

Stayed 1 night

Great person at the counter

2

Suzy

Nov 17, 2024

·

Stayed 1 night

Followed me to room was rude

10

Farqad

Jun 13, 2024

·

Stayed 2 nights

Was a great experience The staff especially the young lady, she is wonderful, nice,polite

2

LaQuell

Jun 21, 2025

·

Stayed 1 night

Well the front desk was already rude

6

Rommel

Dec 16, 2024

·

Stayed 1 night

Hotel should accept security deposit on credit card instead of cash

4

Ruby

Feb 27, 2025

·

Stayed 1 night

The girl behind the desk was extremely rude. I would never stay there again.

4

McKinley

Sep 6, 2024

·

Stayed 1 night

I walked into the lobby and immediately noticed that one of the hotel guests was smoking indoors. The check-in process was confusing, as they required me to provide $60 in cash for the incidental hold. I did not have the cash on me, so I had to go to an ATM, which had a high fee. In the moment, I did not feel confident I would even receive the cash back upon check-out (I did, no problem). When I finally got into my room, I felt a bit better, as the bed and sheets seemed clean. The room was generally OK, except for the bathroom. The sink and counter area was dirty. The toilet also did not look like it had been cleaned in a while. The shower was scary. I didn’t really use the bathroom at all, and decided to shower at a nearby gym the next morning instead. Overall, my stay was generally pretty unpleasant, but you get what you pay for. Next time I would stay at a different hotel and pay 20 or $30 more per night. It’s simply not worth the money to stay here, when significantly better options are available for just a little bit more. Avoid this place.

10

Jim

Aug 31, 2025

·

Stayed 1 night

Easy check-in, free parking, comfy bed

4

Luis

Aug 21, 2025

·

Stayed 1 night

Deposit did not accept card, only cash and had to use ATM at property which had a fee that went to the property owner. (Such a theft).

2

Candelario

Aug 2, 2025

·

Stayed 1 night

We make the reservation online, when we first got there we weren’t sure if it was the right place , in the online pictures looks clean and nice , in person is dirty , when we get to the front desk the girl ask for our ID my husband handle it to her ,it seems that she pull his information and then she says that they never get the reservation, and anyway they don’t have more rooms available, she tell us that the app we use will refund us our money, which we haven’t been refunded

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Several reviews mention safety concerns, suspicious activity, or panhandlers around the property, while a few guests said they felt safe. Little is said about proximity to attractions or transport.

Related guest reviews

4

Joseph

Sep 26, 2024

·

Stayed 1 night

Bedspread had huge stain. Bathroom floors dirty, tub and sink stained. Panhandler asking for money by my vehicle in the parking lot. Refrigerator did not work. Was charged a $60 cash onlysecurity deposit upon arrival.

2

Joseph

May 18, 2024

·

Stayed 1 night

10:30 at night, party going on near to my room. Someone pounded on my door. I will never stay here again. What a Expedia experience!!

2

Alison

Feb 13, 2025

·

Stayed 1 night

I never checked in, the property and lobby were dusty and dirty and the area did not look safe. Pictures online looked nothing like the actual property. The. I was acted for an additional $60 CASH deposit. No thank you, I want my money back. Not as advertised.

8

Wendy

May 25, 2024

·

Stayed 1 night

Lots of strange people but they’re everywhere !

6

Astrid

May 19, 2024

·

Stayed 1 night

Not impressed at all for price. Not one little soap just in case you forgot yours. Towels were see thru thin. Needed all to dry. Felt safe. Area is good. Bring your own utilities.

2

Rommel

May 19, 2025

·

Stayed 1 night

Pictures did not match how the room looked…. Room smelled terrible, random people just walking the hallway…. Didn’t feel safe enough to leave my things in the room and leave so I just left…. Thanks hotels.com for letting them post fake pictures of the room they offered

4

Philip

Aug 4, 2024

·

Stayed 1 night

Suspicious activities around the area. Heavy smoke in non-smoking room. TV not working.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Several guests say no breakfast was provided despite listings, and on site food and drink options are very limited with vending often not working. A few noted an ok breakfast on occasion.

Related guest reviews

2

mari

Jun 2, 2024

·

Stayed 1 night

Dirty, they don’t like cleaning much. Old school. No pool no vending machines no breakfast

10

juan

Jun 3, 2025

·

Stayed 1 night

Quiet and clean upgrade to motel 6 simikar to ramada. With a ok breakfast .

6

Kumar

Jun 3, 2024

·

Stayed 1 night

Not sure if it's undergoing changes, but the property has a lot of issues: no working vending or ice machines, pool has been closed because it's unsafe, shortage of soap or toiletries at the front desk, littered parking lot. The staff helped to the best of their ability but hopefully, these issues get fixed soon.

8

Bradley

Sep 1, 2024

·

Stayed 1 night

All in all a good place for the price. If they offered a continental breakfast it would’ve been perfect

4

frank

Jul 14, 2024

·

Stayed 1 night

I searched for cheapest near Chicago, so this is my fault. Almost no staff spoke English, first room my key didn’t work, second room AC didn’t work, third room AC barely worked, no vending machines work, laundry doesn’t work, no breakfast no coffee. Next time I’ll pay the extra $20 and stay at an American owned place

6

Evgeny

Dec 2, 2024

·

Stayed 1 night

No normal service. No chance to get any food and drink, including water

6

Tamla

Aug 1, 2025

·

Stayed 1 night

Sink sites outside the bathroom next to the entry door. Iron but no ironing board. Towels had hair in them. Blow dryer attached ton the wall by the sink with no electrical plug to use it. I couldn’t pay with the Hotels gift card, had to put a cash deposit. And they advertise breakfast but definitely don’t have it and posted that they don’t serve breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$58
February	$58
March	$61
April	$60
May	$68
June	$83
July	$73
August	$72
September	$73
October	$69
November	$64
December	$60

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $73	15 $73	16 $73	17 $73	18 $82	19 $82
20 $73	21 $73	22 $73	23 $73	24 $73	25 $83	26 $82
27 $73	28 $73	29 $72	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $82	3 $82
4 $73	5 $73	6 $73	7 $73	8 $73	9 $82	10 $82
11 $73	12 $73	13 $73	14 $73	15 $73	16 $82	17 $82
18 $73	19 $73	20 $71	21 $73	22 $70	23 $81	24 $82
25 $73	26 $71	27 $72	28 $73	29 $73	30 $82	31 $82

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible

Deluxe Suite

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Suite, 1 King Bed

Suite, 1 Queen Bed, Accessible

Guest reviews

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Lexington Inn & Suites NW Chicago Elgin

Have a question?

Considering this hotel for your Elgin trip?

Prices for upcoming dates