Name: WoodSpring Suites Elgin - Chicago
Address: 2225 Point Boulevard, Elgin, Illinois, United States of America, Elgin, Illinois, US
Price range: $79–$123 per night
Rating: 7.83

What guests think

Reviews of WoodSpring Suites Elgin - Chicago describe a budget, extended-stay property with basic in-room kitchenettes and pet-friendly policies, but many guests report serious cleanliness and odor problems, uncomfortable beds and pillows, and inconsistent service with delays at check-in.

Several mention noise from other guests and issues like missing or nonworking TV equipment affecting rest. Overall, it suits travelers needing simple extended-stay amenities and highway access more than those seeking a comfortable, full-service hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities focus on extended-stay basics like in-room kitchenettes and pet-friendly policies. Guests report no ice machines and occasional parking issues due to unplowed snow, with little mention of other amenities.

Related guest reviews

10

Monika

Aug 21, 2023

·

Stayed 3 nights

Pets allowed and reasonably priced!

10

PATRICIA

Sep 2, 2023

·

Stayed 7 nights

They provide refrigerator microwave and a stove top to accommodate longer stays And they allow my doggies Thats what matters most

4

Nancy

Jun 28, 2023

·

Stayed 1 night

No ice machine. Ice trays in fridge are empty so no ice Expedia website says pet fee 5 USD. I WAS CHARGED OVER $60

6

Bob

Aug 26, 2023

·

Stayed 2 nights

We booked a handicap room with a roll in shower. I was disappointed that the room was a standard room. I went to the front desk and showed her our confirmation and she stated they had no rooms left. To her credit, she scrambled and found one that was being cleaned, but wasn’t a roll in. On a separate note…there was something gross like food hanging from the blinds in the first room and the bathroom looked like it had been cleaned in 10 seconds.

4

Aaron

Jan 2, 2025

·

Stayed 3 nights

Checking in was relatively easy, staff were nice, room was mostly clean, and overall decently dog friendly. However concrete would have been more comfortable than the bed in our room. Guests outside smoking within 2 ft of the door meant that you had to walk through a cloud to get inside, on top of just how loud everyone was there. We averaged 4 hours of sleep at night regardless of how long we laid in bed. It wasn’t restful and we won’t be returning

2

Alexis

Jan 18, 2024

·

Stayed 1 night

This stay was beyond horrible. Stayed one night. Couldn’t find any parking due to no one plowing parking spots in the lot. I ended up parking on a pile of snow. It probably wasn't even a parking spot. Only one person at service desk to check people in and answer phone calls. I waited over an entire hour (yes, over an hour) to even check in, which was prepaid. The receptionist didn’t know online prepaid procedures, and I was almost double charged. She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time. The hallways smelled horrible. Once you got into the room, the smell was better. Cleanliness was okay, average. Heat worked, thank goodness! Beds were rocks. Pillows pathetic. Toilet was broken. I had to look into tank to fix flushing issue. The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV. Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight. No one had any respect. At 4:30am to 5:45am, fire alarm goes off. No one’s particular fault for this, but it definitely added into the hatred for this place. I will never go back.

8

Lisa

Jul 17, 2024

·

Stayed 1 night

I can’t believe there were no ice machines

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Cleanliness

Multiple reviews cite roaches, strong odors, and dirty or poorly maintained areas; some report sticky floors or bathroom issues. A few guests found rooms clean, but overall feedback skews negative.

Related guest reviews

2

Karina

Aug 25, 2024

·

Stayed 1 night

It was dirty !!! Beds uncomfortable and front desk was horrible and closed

2

Lynn

Oct 20, 2024

·

Stayed 1 night

It is roach infested. After seeing the third one in my room, I packed up and left. I took pictures of all three bugs. Absolutely disgusting. I will never go back.

2

Betty

Apr 30, 2025

·

Stayed 1 night

Smelled like old smoke, dirty

2

Zena

Sep 10, 2024

·

Stayed 2 nights

There were roaches everywhere. Could barely sleep.

2

Jose

Oct 16, 2025

·

Stayed 1 night

Found a roach on the wall had to kill it

2

Celeste

Sep 4, 2025

·

Stayed 2 nights

I stay there. And my room had cockroaches. I requested my refund for 1 night and never had a response from the hotel management…

2

Alicia

Jun 10, 2025

·

Stayed 1 night

Very dirty on range

2

jose

Sep 8, 2024

·

Stayed 1 night

Bedroom door have like 8 hols , floor it's dirty , walls nesty everything its bad .

2

Jermaine

Aug 28, 2025

·

Stayed 28 nights

I REPEAT…DO NOT STAY AT THIS HOTEL. It’s INFESTED WITH ROACHES AND RATS… THE STAFF ARE COMPLETELY DISRESPECTFUL AND RUDE ESPECIALLY THE MANAGER Eli, PLEASE SAVE YOUR MONEY AND BOOK SOMEWHERE ELSE.. THERE ARE ROACHES EVERYWHERE.

2

Richard

Jul 23, 2025

·

Stayed 3 nights

Dear Expedia/Woodspring suits Customer Service I’m writing to request a refund for our hotel stay booked through Expedia, starting July 18. We checked in but were forced to leave immediately due to unsafe, unsanitary conditions and false advertising. The pictures portrayed is not what you walk into. Upon arrival, the lobby had a strong chemical odor that worsened on our floor—like rotting food, and chemicals. Our room smelled even worse. The tile floors were sticky and wet, the fridge smelled terrible, and the window only opened half an inch. The hallway was just as bad, so we couldn’t ventilate the space. The shower wouldn’t drain and the toilet handle was broken, making the bathroom unusable. The front desk said the hotel was full and offered us a broken bottle of air freshener, telling us to fix the issues ourselves. Due to health concerns and the unlivable conditions, we couldn’t stay. No one was at the front desk when we tried to check out. That night, we called Expedia to report the issue and request a refund. We were told the hotel needed to approve it. We called the hotel twice—no help the first time, and the second time, they refused a refund. We had to find another hotel at our own expense. This room was clearly uninhabitable, and we are asking Expedia to step in and issue a full refund. We can provide documentation if needed. Thank you, Dates of Stay 7/18- 7-21 but left on the 18 after check in.

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Rooms

Beds and pillows are widely reviewed as uncomfortable, with some guests feeling springs or comparing beds to the floor. Noise from other rooms and missing or nonworking TV equipment were also reported; overall the rooms feel basic.

Related guest reviews

4

Susanna

Aug 28, 2023

·

Stayed 1 night

It felt like this hotel was designed by a computer.

6

Debra

Sep 8, 2024

·

Stayed 1 night

The stay went great, except the big issue that there were two very bad pillows for two people, and the front desk says that they had no extra pillows - there's a pillow shortage, somehow, and they haven't had extra pillows for months. So my sleep was terrible, and ruined the stay.

4

Maria Isabel Diaz

Oct 14, 2024

·

Stayed 4 nights

People complaining about me walking and my footsteps 🙄 … star hitting on the walls…

2

Juwon

Sep 4, 2025

·

Stayed 1 night

The beds were worse than sleeping on the floor…

6

Jose

Sep 14, 2025

·

Stayed 1 night

Told receptionist it’s smelled like smoke …the bed you could feel the springs on the bed

4

devin

Feb 3, 2025

·

Stayed 4 nights

Smells like a skunk on fire. Beds are from a prison. This is not your ordinary hotel. This is a refuge for those in desperate need for a place to stay. If that’s where you are in life then proceed. If you have options, make this your last. Staff was very nice and helpful as they could be but don’t expect turndown service or towels. You will need a car. Office closes at 11~ish…sometimes. Bring candles, incense or some type of spray. Enjoy your stay.

4

Aaron

Jan 2, 2025

·

Stayed 3 nights

Checking in was relatively easy, staff were nice, room was mostly clean, and overall decently dog friendly. However concrete would have been more comfortable than the bed in our room. Guests outside smoking within 2 ft of the door meant that you had to walk through a cloud to get inside, on top of just how loud everyone was there. We averaged 4 hours of sleep at night regardless of how long we laid in bed. It wasn’t restful and we won’t be returning

6

JONATHAN

Jun 8, 2025

·

Stayed 2 nights

Waited about 20 min for staff to show up to check in during normal business hours. Tv remote was missing & floors were sticky. This place is more intended for people looking to stay long term rather than a few days. No matter what time of day, hallways were filled with somekind of smell, I believe maybe cooked food but unsure as well as someone could be heard having loud or argumentative conversations in their own room.

2

Alexis

Jan 18, 2024

·

Stayed 1 night

This stay was beyond horrible. Stayed one night. Couldn’t find any parking due to no one plowing parking spots in the lot. I ended up parking on a pile of snow. It probably wasn't even a parking spot. Only one person at service desk to check people in and answer phone calls. I waited over an entire hour (yes, over an hour) to even check in, which was prepaid. The receptionist didn’t know online prepaid procedures, and I was almost double charged. She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time. The hallways smelled horrible. Once you got into the room, the smell was better. Cleanliness was okay, average. Heat worked, thank goodness! Beds were rocks. Pillows pathetic. Toilet was broken. I had to look into tank to fix flushing issue. The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV. Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight. No one had any respect. At 4:30am to 5:45am, fire alarm goes off. No one’s particular fault for this, but it definitely added into the hatred for this place. I will never go back.

6

Heather

Jul 1, 2025

·

Stayed 1 night

Great for a quick one night stay bed wasn't great pillows sucked but was clean quiet easy to check in

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Service

Reviews frequently mention long waits, closed or unattended front desk, and unhelpful responses or refund disputes. Others praise friendly staff who were accommodating.

Related guest reviews

10

Lilia

Oct 15, 2023

·

Stayed 7 nights

Staff were friendly and helpful.

2

Jermaine

Aug 28, 2025

·

Stayed 28 nights

I REPEAT…DO NOT STAY AT THIS HOTEL. It’s INFESTED WITH ROACHES AND RATS… THE STAFF ARE COMPLETELY DISRESPECTFUL AND RUDE ESPECIALLY THE MANAGER Eli, PLEASE SAVE YOUR MONEY AND BOOK SOMEWHERE ELSE.. THERE ARE ROACHES EVERYWHERE.

8

Troy D

Oct 4, 2025

·

Stayed 1 night

Clean room. Don't try to check in early, i waited 2 hours. As the man at the front said, they were sold out. But still, logic says that it wouldn't be hard for the cleaning staff to quickly clean a one bed room for me.

2

Hardeep

Jul 27, 2024

·

Stayed 1 night

We got there at 10.00 & lobby was close We have to wait for half to check inn

2

Steve

Nov 8, 2025

·

Stayed 1 night

No staff at front, had to wait 20 minutes

2

Alexis

Jan 18, 2024

·

Stayed 1 night

This stay was beyond horrible. Stayed one night. Couldn’t find any parking due to no one plowing parking spots in the lot. I ended up parking on a pile of snow. It probably wasn't even a parking spot. Only one person at service desk to check people in and answer phone calls. I waited over an entire hour (yes, over an hour) to even check in, which was prepaid. The receptionist didn’t know online prepaid procedures, and I was almost double charged. She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time. The hallways smelled horrible. Once you got into the room, the smell was better. Cleanliness was okay, average. Heat worked, thank goodness! Beds were rocks. Pillows pathetic. Toilet was broken. I had to look into tank to fix flushing issue. The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV. Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight. No one had any respect. At 4:30am to 5:45am, fire alarm goes off. No one’s particular fault for this, but it definitely added into the hatred for this place. I will never go back.

10

Korbin

Apr 25, 2024

·

Stayed 1 night

Clean, pleasant aroma, staff goes above and beyond

2

Rachel

Mar 24, 2023

·

Stayed 1 night

Checking in after hours was a horrible experience. The lady at the front desk was confrontational, rude & made fun of my voice several times even after i corrected her. I would never stay again after being treated this way.

2

Sergio

Jul 17, 2025

·

Stayed 2 nights

The property does not have anything within walking distance. It is way off the expressway and I would not recommend to my worst enemy after the way I was treated. In addition they still charged me for 2 nights I did not stay because they threw me out on Friday and charged me money instead of giving back my security deposit.

2

Richard

Jul 23, 2025

·

Stayed 3 nights

Dear Expedia/Woodspring suits Customer Service I’m writing to request a refund for our hotel stay booked through Expedia, starting July 18. We checked in but were forced to leave immediately due to unsafe, unsanitary conditions and false advertising. The pictures portrayed is not what you walk into. Upon arrival, the lobby had a strong chemical odor that worsened on our floor—like rotting food, and chemicals. Our room smelled even worse. The tile floors were sticky and wet, the fridge smelled terrible, and the window only opened half an inch. The hallway was just as bad, so we couldn’t ventilate the space. The shower wouldn’t drain and the toilet handle was broken, making the bathroom unusable. The front desk said the hotel was full and offered us a broken bottle of air freshener, telling us to fix the issues ourselves. Due to health concerns and the unlivable conditions, we couldn’t stay. No one was at the front desk when we tried to check out. That night, we called Expedia to report the issue and request a refund. We were told the hotel needed to approve it. We called the hotel twice—no help the first time, and the second time, they refused a refund. We had to find another hotel at our own expense. This room was clearly uninhabitable, and we are asking Expedia to step in and issue a full refund. We can provide documentation if needed. Thank you, Dates of Stay 7/18- 7-21 but left on the 18 after check in.

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Location

Convenient for drivers near I-90 and shopping, but not walkable and considered far from the city; several guests say a car is necessary.

Related guest reviews

10

Paige

Jun 3, 2024

·

Stayed 2 nights

Great clean property. Convenient location for shopping and dinning.

6

Mustafa

Oct 14, 2023

·

Stayed 7 nights

too far to the city

10

Shauna

Oct 7, 2023

·

Stayed 4 nights

Great place right of off 90. Clean and family friendly. No complaints at all for this stay and I would stay again for sure!!

4

devin

Feb 3, 2025

·

Stayed 4 nights

Smells like a skunk on fire. Beds are from a prison. This is not your ordinary hotel. This is a refuge for those in desperate need for a place to stay. If that’s where you are in life then proceed. If you have options, make this your last. Staff was very nice and helpful as they could be but don’t expect turndown service or towels. You will need a car. Office closes at 11~ish…sometimes. Bring candles, incense or some type of spray. Enjoy your stay.

6

Heather

Jul 1, 2025

·

Stayed 1 night

Great for a quick one night stay bed wasn't great pillows sucked but was clean quiet easy to check in

2

Sergio

Jul 17, 2025

·

Stayed 2 nights

The property does not have anything within walking distance. It is way off the expressway and I would not recommend to my worst enemy after the way I was treated. In addition they still charged me for 2 nights I did not stay because they threw me out on Friday and charged me money instead of giving back my security deposit.

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Dining

Not enough information in reviews.

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Month	Average price
January	$91
February	$90
March	$89
April	$97
May	$102
June	$103
July	$106
August	$104
September	$87
October	$88
November	$88
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $123	16 $101	17 $102	18 $111	19 $111
20 $101	21 $101	22 $101	23 $101	24 $97	25 $111	26 $111
27 $101	28 $102	29 $101	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $92	3 $94
4 $89	5 $79	6 $79	7 $82	8 $89	9 $92	10 $93
11 $84	12 $82	13 $84	14 $84	15 $84	16 $92	17 $92
18 $83	19 $83	20 $84	21 $84	22 $84	23 $92	24 $94
25 $82	26 $84	27 $91	28 $82	29 $91	30 $95	31 $92

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Room, 1 Queen Bed, Accessible (Accessible Tub)

Standard Room, 1 Queen Bed

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Elgin - Chicago

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