FairBridge Extended Stay, a Kitchenette Hotel

Checked into a room that was not yet cleaned.

Staff courteous and helpful, room clean.

The staff was excellent. Cindy was very accommodating to my need for early check in although it did require $25.00 surcharge. As a woman staying here alone i would not recommend. Exterior doors did not require key entry, anyone could come and go. There's a 2 inch gap under the room door and walls are very thin. Although I had no need for using the cook top I noticed that it is induction and requires magnetic cook wear but none were provided. The fridge with freezer and the microwave were much appreciated.

Beware! This place lacks any integrity whatsoever and will happily steal your money. I booked the room at 11:00 pm, and arrived shortly thereafter at around 11:30. Door to the lobby is locked with a sign saying the lobby closed at 10, with a phone number to contact. Fair enough, I call the number and it rings and rings and rings and no answer. I try ringing the "Ring" doorbell multiple times and no response there either. After 20 minutes of calling and ringing the doorbell, literally walking through the hallways asking if anybody works here and receiving no response. Finally, getting close to midnight now with no indication anybody will ever show up, I have no choice but to book another hotel. I went through the process with hotels.com and the hotel is refusing to voluntarily issue me a refund. The only way I was able to get my money back was to initiate a chargeback with my credit card company. How can you accept money for a booking late at night if you are unable to actually honor it and then refuse to refund you?

I would not use the kitchenette in these rooms if I were desperate. We could have parked by our room but chose to park out front because it seemed very unsafe with people loitering or partying in the parking lot at all hours of the night. The room and bathroom was gross. Would never stay here again. I slept in my clothes! Ice machine doesn't work, pool is empty and the hot tub, would not even consider it based on the rest of the hotel. The only good thing about the place is the amazing restaurant attached to it, Bee's Knees Pub. The best meal on our whole 8 day trip! Go eat there but do not stay at that hotel.