Holiday Inn & Suites Stockbridge Atlanta I-75 by IHG

I would have given it 5 stars, but I spent hour researching a hotel with a hot tub for us, we had a very long drive before checking in, and needed the therapy, but when we got there, found out it had been REMOVED. The heated pool was COLD and they didn’t alter the web description. Deceiving. The bed was very comfy, though, restaurant made great food and all in all it really was a lovely hotel. A little noisy with the bar open and sound traveling up the center corridor, but we were tired and and had a good night sleep. Thought the breakfast bar was complimentary, but at $14/ person, we went elsewhere. Just felt they could have been more transparent in hotel description. Very clean

Disappointed since we did not know indoor pool was closed until we got there but everything else was great.

Lets start with the good...it's clean :) Now...while I understand check-in is 3pm we arrived 2:20-2:30 and no rooms were available. Seems strange b/c the whole time we were there we probably saw less than 10 people at any given time. The pool was closed and no notice was given online ahead of the reservation, the restaurant was like a ghost town on Friday evening...that should have been our sign but we were rehabbing a house all day and just too tired to go anywhere. We sat down and ordered a burger that was delivered in a styrofoam "to go" container with plastic utensils, flatware and a napkin wrapped in plastic? He ordered a double bourbon and I a Jack and coke, we shared a burger since we weren't super hungry and the total came to more than 1/2 a century since we can't mention prices ;) That was before a tip!!!!!! The burger was "eh" and the drinks weak. Needless to say we didn't dare try the breakfast and went else where.

Kids were upset the pool was very cold. It was supposed to be a heated pool.

I’ve stayed at this hotel three times very convenient right off I75 15 minutes from airport. The only thing I did not like is how slow there elevators run there’s two in the hotel but my last visit only one worked. Other than that I’ve always enjoyed my stay.

Amenities..I only chose this place because it has an indoor pool. I there pool still out of order as it was during the summer when I was there..very disappointing

No hot tub as advertised as in travelocity which was THE ONLY REASON we chose this listing and pool was closed. After 30 hours of driving we NEEDED some TLC. Breakfast was included in the cost yet they wanted extra which was twice the amount as advertised on Travelocity.

We enjoyed our stay. Staff were very friendly. It was clean. Ice machines were down on every floor. That was disappointing.

ORBITZ FALSELY ADVERTISED AMENITIES!! No Hot Tub & pool did not have a permit for public use! Very dissapointed all around, when you book a hotel for those specific amenities and you get there after a 10 hour drive!

First off they charge to park. Nowhere does it announce this. Got hit with a surprise $77 just to park my car. When we arrived at the front desk to check in we waited for around 10 minutes before calling the hotel and then someone appeared only to tell us about the parking situation. Just include that in the price of the room instead of surprising people when they arrive. 2 out of 3 elevators don't work (the one does work is barely working). We took the stairs with the exception of bringing our luggage in and out of the room Refrigerator in our room didn't work Only one of the ice machines worked Shower worked but driped constantly Both lamps by the bed were broken and tilted over The air barely got cool Luggage cart is SUPER loud going down the hall. All day and night you could hear people wheeling them into their rooms as well as housekeeping doing their rounds. Building overall just smelled musty and was outdated. I know I could have asked for another room but I wasn't going to risk getting moved to another room only to deal with the same problems of the previous room. AVOID THIS HOTEL AT ALL COSTS! THE GOOD REVIEWS ARE A LIE!

Cleanliness bathroom tub was dirty and toilet stained

Dirty

Thy stay was wonderful the room was clean and the bed was comfortable would recommend this hotel just wish they did complementary Breakfast but you can purchase for $14 a person

Our room was very clean and quiet. Pulled down the blackout shade and slept like a baby in the cold AC with nice , pluffy pillows and comforter. The bed was very, very comfortable. I'd definitely recommend this hotel.

Clean, friendly staff

Clean. Quiet. Comfortable.

Room carpet was very dirty. Sheets smelled. TV color was blue.

This property was disgusting. Checked in and the room was disgusting. After the 3rd room they tried to give me I checked out and booked at Fairfield Marriot down the street!! This property needs a lot of work.

The staff was wonderful. The first room the toilet was broken. The second room had no soap, shampoo or body wash. The carpet was filthy. Like it had not been vacuumed. For the price very disappointing.

The room smells like mold. The carpet is dirty. The shower roll in shower overflows into the hallway because they put the drains in the floor wrong gave me a headache. The mold was so strong and it made me sick. I will never come to this hotel again.

The breakfast buffet was great. The bed was super comfortable. Sadly, the outside traffic noise was terrible. No reflection on the hotel staff. Everyone was amazing.

Everything was fine except for my door kept breaking. It wasn't locking and i had to report it twice. It made me feel uncomfortable.

First room assigned to us TV had no signal and it seemed the staff was aware of that, we were assigned a different room, which did have signal Walls must be thin we could hear our neighbor banging around until they apparently went to sleep

Thy stay was wonderful the room was clean and the bed was comfortable would recommend this hotel just wish they did complementary Breakfast but you can purchase for $14 a person

Unexpected fees to my card broken ac when I arrived to my room so I had to wait to get another one.

The property was located close to the interstate. The room was clean. The bathroom did not have an exhaust fan. There was no shower liquid soap and only one small bar of soap. There was only one set of towels per person. The mattress was torn and squeaked. Could have been better!

great staff! The room could use a facelift. We stayed in a suite. The room was big enough for two teens and two parents. room laid out really well. We would stay again.

Very spacious room. Rolling desk/table was very good to have. Also, good amount of shelf space for placing items. Often, hotel rooms can feel cramped because of lack of space to place/hang your stuff. Not the case here. Raised bed was a bit too high and mattress was harder than preferred. Even so, would stay there again because of spacious room. Felt more like a bedroom with a private bath rather than a hotel room. The facility is an older building though, so be prepared for noisy pipes and little inconveniencies like having ice only available on certain floors, not each floor.

First off they charge to park. Nowhere does it announce this. Got hit with a surprise $77 just to park my car. When we arrived at the front desk to check in we waited for around 10 minutes before calling the hotel and then someone appeared only to tell us about the parking situation. Just include that in the price of the room instead of surprising people when they arrive. 2 out of 3 elevators don't work (the one does work is barely working). We took the stairs with the exception of bringing our luggage in and out of the room Refrigerator in our room didn't work Only one of the ice machines worked Shower worked but driped constantly Both lamps by the bed were broken and tilted over The air barely got cool Luggage cart is SUPER loud going down the hall. All day and night you could hear people wheeling them into their rooms as well as housekeeping doing their rounds. Building overall just smelled musty and was outdated. I know I could have asked for another room but I wasn't going to risk getting moved to another room only to deal with the same problems of the previous room. AVOID THIS HOTEL AT ALL COSTS! THE GOOD REVIEWS ARE A LIE!

The property was average, somewhat outdated and in need of renovations. The checkin staff was uncommunicative and wasn't informative about the hotel. The hallways, restaurant and lobby temperature was cold. The restaurant food was ok and served warm.

Trey the front desk agent was great!

The front desk didn't handle my reservation or payment correctly....had to cancel..they ruined my trip ... thanks

My recent stay at the holiday inn was terrible. I arrived at the hotel to be informed by the front desk person that I had no reservations at the facility. The gentleman went on for 5-10 minutes asking me if I made reservations at this location. Now mind you after 10 minutes of integrating me about the reservation which he exclaimed early in the conservation that I did not have one. He then proceeds to inform me he cancelled my reservation, and he was only doing what he was told to do. Why not state this instead of excusing me of not having a reservation at all. The second experience I had at the hotel my last night an employee attempted to enter my room with a couple. He opened the door and if I did not have the metal door latch in use the employee and couple would have entered the room on me. I rushed to door and asked the hotel employee what was going on. He apologized, but the damage was done. Mind you I am standing at the door in my pajamas and the couple is looking at me. First all how embarrassing and not safe. I asked the employee to have a manage call me. No one called or addressed my concerns until i checked out. At that time, I had to make the desk clerk JS aware of the incident. No manager contacted me until 12/5/24. He was very nice, but only wanted to offer me 50.00 dollars refund off my stay at the hotel. I told him I will accept a full one-day refund off my stay for the horrible experience I had at the hotel. I made a formal corporate complaint.

James at the front desk was one of the best hosts...need more hosts like him

I had to wait over an hour to be checked in on a technicality! Something to do with the fact that because I booked with Hotels.com and I was not charged the $50 incidental…. Ridiculous to punish a guest and make them wait for a business process! Truth be told… it’s not my fault your system was not working properly! Def left a bad vibe with me for Hotels.com and Holiday Inn!!

Overall really bad experience. First room, the fridge was turned off, which would’ve meant spoiled food. Had to repack and move to a room that was rejected by another guest, as it turns out. I can see why. The a/c sounded like an airplane taking off every time it turned on. Try sleeping with that. Was woken up at 6:45 by a bunch of kids on trip. Poor soundproofing considering we were on the second floor. Only 2 elevators and no legit stairs access. Between that and one luggage cart, changing rooms and checking out took nearly 30 minutes. At checkout, we were charged someone else’s room service. Front desk staff called the manager who audibly called us liars. Interesting how the charge was made before we arrived at the hotel and before we were booked into that room. Took 48 hours to get a refund and about 6 phone calls. This place is very poorly managed and poorly designed. Too bad too because it could be a nice hotel. Clean and decently modern otherwise. Doubt I’ll ever go back though.

Kind, professional courteous staff at front desk and restaurant. Rooms were immaculate, beds incredibly comfortable and breakfast selection was excellent - hot food fresh and delicious. Would definitely recommend this hotel.

Extremely busy night with a party at the hotel but the staff handled it extremely well. Quick friendly service at check in. Very nice teamwork happening during check in time.

The staff was amazing!

Three people from house keeping enter my room each time without knocking.

The breakfast buffet was great. The bed was super comfortable. Sadly, the outside traffic noise was terrible. No reflection on the hotel staff. Everyone was amazing.

Easy to get to from road

Served its purpose. Entrance was a little difficult to find

Close to interstate

Staff was very nice and accommodating, great rooms and easy access to and from highway.

Stayed in their hotel while visiting my sick mother. Was very convenient. Although surrounded by restaurants it was convenient that they have a restaurant in the hotel that serves breakfast and dinner. Clean and friendly. Would definitely stay here again and refer friends and family also.

Nice place for travelers heading south of atl

Finding the hotel was kind of difficult. It is up high above Hwy 138 and can be seen from there but finding how to get up there was difficult. the Holiday Inn sign was largely hidden behind vegetation. One time I missed the turn and ended up on I-75 North. A sign closer to Hwy 138 would be helpful.

Close to shopping, dining and highway.

Very clean and friendly staff. The environment around it however was questionable.

I want to specifically point out the gentleman that works at Burger Theory yesterday morning. He went above and beyond my expectations and was very helpful. Employees like him and the hard working lady that was preparing the meals for everyone yesterday morning are hard to come by and they need recognition for their hard work and helpfulness to the customers. Thank you! 😁

The food was horrible, plastic utensils broke when used, too much plastic. Frankenfood, processed, unhealthy options. Will never stay in this brand again.

great hotel. Clean and comfortable. Staff was friendly. Breakfast wasn't included but was very reasonably price with a good variety. The hotel stay was also reasonable especially at holiday time

Lets start with the good...it's clean :) Now...while I understand check-in is 3pm we arrived 2:20-2:30 and no rooms were available. Seems strange b/c the whole time we were there we probably saw less than 10 people at any given time. The pool was closed and no notice was given online ahead of the reservation, the restaurant was like a ghost town on Friday evening...that should have been our sign but we were rehabbing a house all day and just too tired to go anywhere. We sat down and ordered a burger that was delivered in a styrofoam "to go" container with plastic utensils, flatware and a napkin wrapped in plastic? He ordered a double bourbon and I a Jack and coke, we shared a burger since we weren't super hungry and the total came to more than 1/2 a century since we can't mention prices ;) That was before a tip!!!!!! The burger was "eh" and the drinks weak. Needless to say we didn't dare try the breakfast and went else where.

Felt safe, enjoyed breakfast!

The hotel cleaning staff did not speak english, ask for fresh towels several time and the cleaning lady just stared and smiled?? I had to ask front desk. The carpet in my room was dirty and felt damp! The smoke alarm went off several times during my stay late night, very annoying !! The restaurant had many issues with supplies, claims dishwasher broken, so served meals in plastic-ware, no lettuce or bottled water (truck didnt deliver) no receipt copy, the printer broken!!

Very nice stay , everything was pleasant. The breakfast was amazing.

It was ok, check in/check out process was quick and easy. Breakfast wasn’t complimentary like other Holiday Inns I’ve been too. Could upgrade some things in the room as well.

Nice hotel, comfortable beds. Check in lady was super nice and friendly. Great bar area, with reasonably priced drinks and the food was really good too. Good breakfast with plenty of selection. Will definitely stay again.

Everything was nice - just surprised to have to pay a small fee for breakfast.