Candlewood Suites Fort Lauderdale Airport-Cruise by IHG

Hotel was nice. The room could've been cleaner. Floor was dirty.

Room is spacious ideal for long stays with kitchen capabilites. Beds are comfortable and clean. Only complaint, they charge your account with 100$ security to cover damages etc. They told us the charge will be credited back to our credit card within 3 days but now its 3 weeks after and no refund. Messaged them twice and had no reply.

Stay was good except for the strong odor of dog in the room

Never again at this hotel, the hotel itself was nice enough however we had a significant problem with using the shuttle from the airport. When we got after the transportation area, it was pouring down raining. We had to share a small shelter with 30 other people which probably was only keeping eight people at a time drive. We called for about 20 minutes and said we’re wet and we need to shuttle and they said the shuttle just passed by your location and it will be up to 40 minutes until they return because of traffic. Long story short we were there an hour and 45 minutes with eight other guests we called repeatedly and everybody got a different story about traffic or they were just there you must’ve missed him, etc. After we and the other guests were all totally soaked along with our luggage, the shuttle finally showed up marked as a Holiday Inn, but the driver stuck a sign out the window that said Candlewood. I guess we were supposed to know that the candlewood shuttle was really a Holiday Inn shuttle. I really resent the fact that we and others in our party you’re being told different things none of which were true when we called. As far as traffic, there was no traffic. We took the back way to the hotel as I assume they always do and we saw only two cars the whole time. The bottom line is the truth goes a long way and a lie goes further when you’re dealing with people that you’re trying to do business with. There are plenty of other hotels in the area that I value your bus

Yes