Comfort Inn & Suites Ashland - Richmond North

Room was spacious and comfortable. Everything was clean. Breakfast was bare minimum. Disappointed the pool was yet again out of service. Seems like Comfort Inn never has a working pool.

The hotel was clean but we were not notified of the renovations being done while we were there, so there was no free breakfast and the pool was closed. They did give us a discount for the inconvenience but I still wish we had been notified before booking the room.

Our bathroom had black mold around the exhaust fan that was falling off the ceiling. "I have pics, need to see if I can post" Tiny black ants all over the refrigerator area and over by the beds and had one for sure in the bed. Pool was open but only till 5pm???? Gym equipment is broken and rigged with the wrong pins on the universal gym and also plate 12 is split in half. Other equipment didn't work either. The room had a very strange smell. Me my wife and kid couldn't figure out what it was but really was bad Breakfast was BAD. Eggs were awful. The sausage was at hard as hockey pucks. The cereal was ok but. Was some generic brand and not a good one. I can go on and on and I did message the hotel them but never heard back. We checked out a day early "had booked 3 nights, left after 2nd night" because of the black mold and just went to a different hotel. Our room was on the first floor across from the pool, I will not give out room number to public but hope anyone staying there don't end up in that room.

Need to not advertise a pool that's not open

People loitering/drinking in the parking lot. It was a turn-off, seemed unsafe. Everything inside was very good.

When we arrived we were advised that our room was on the second floor but the elevator was out of order and we would have to walk up. When we got to the room only one of our key cards worked. One half of the security lock was missing. There was no way to control the air conditioning in the room it was either off or on full all night.

Parking was great

Rooms smell like stale smoke. Exercise room needs attention.

Front desk staff were friendly and helpful. Elevator was broken but my party had no problems using stairs. Room was clean but not spotless. TV remote battery cover was covered with blue painters tape. Remote worked with a little extra TLC. Hotel was useful for our needs for the trip.

We were pleasantly surprised by the size of the room. Problem 1, the elevator didn't work, would have been nice to know going in but staying on the second floor wasn't bad. Next, the entry way door we used didn't lock so anyone could come into the hotel if they pleased. The breakfast wasn't good. The eggs were cold, the sausages were rubbery. Other than that we had no other problems with our stay.

The bathroom looked dirty. The tiles need to be deep cleaned and I thought I saw some mold. Areas around toilet and sink were broken, the socket area was coming out from the wall. I just dealt with it because it was one night but I would never book with them again.

Very clean, nice breakfast, friendly staff.

What a great all around experience. A very nicely appointed room, spotlessly clean and a warm welcome at check in. I would absolutely stay here again.

Perfectly clean

Where to begin - room had no clock,iron,or hairdryer. Turned on the bathroom shower and water started to run out of the shower onto the bathroom floor, had to bunch a towel up to make a dam to stop the flow. The room was very damp and musty and from all the water leaks the bathroom wall near the floor had black mold growing on it. Only good thing about the room was the bed was comfortable. These rooms were redone and whomever they used for the reno was a butcher.

The staff was friendly and welcoming, which I appreciated. However, there were quite a few issues during my stay that made it less than ideal. Both rooms had a noticeable smoke smell despite being non-smoking. One of the windows was stuck slightly open, which didn’t help with the odor. The shower didn’t drain properly, so I ended up standing in a few inches of water—and the excess water made the bathroom floor very wet. To top it off, the mini fridge stopped working overnight, and I had to throw out the food I had purchased. It was clean and comfortable It wasn’t the worst stay, but these issues added up and definitely took away from the experience.

The bathrooms were disgusting. There brown dirt specs on the shower tiles, it looked like mildew. Red scruff marks were all over the back part of the shower tiles. The bottom of the sink was brown. I’m not sure how you all clean your properties, but I can tell nothing was disinfected and I felt uncomfortable sleeping there. Do better.

My room smelled like a wet basement. The hotel had no other available rooms . I am asthmatic so I coughed all through the night.

The property wasn't horrible but it seems that they had some trouble with upkeep/craftsmanship overall. I'm assuming it may be due to a high turn over. Our room wasn't necessarily dirty but there was a mildew smell as you walked in (almost like entering a beach house that was closed up for the winter), there were random things that could use a better wipe down like the shower ceiling and the ice bucket which was dirty. The craftsmanship issues were things like the hinges on the bathroom door were really rusty, the vent fan over the toilet was not properly fitted and looked like it could fall down, the light switch cover didn't cover the hole that it fit over so there were gaps, and the aesthetic would have looked a lot nicer if the tiles, grout and things hung on the wall were done properly. The tile on the bathroom floor was dark and looked dirty but was more due to poor choice of material rather than actually dirty. The staff we interacted with were nice. The area had things to do close by but also a lot of boarded up things too. Again, not horrible but not what we have experienced with this chain in the past.

I booked this hotel to stay for one night to have a rest between trains. The hotel looks modern and I liked the colour scheme and associated decor. The room itself on the face of it looked great, the bed was comfy and sheets and carpet clean. Shower took some time to get warm. However the real negative for me was the drain flies. They were coming out of the sink in the bathroom and there was more than 10 flying around the hotel and bathroom. If I was staying longer I would have requested a room change. This is the only negative feature, but would be enough to prevent me from coming back. The breakfast was vast and good. If it weren’t for the flies this hotel would be 10/10 as been described.

It was very easy to find. They are finishing refurbishments--our room had been completed and was really nice, with modern updates. Highly recommend!

The room was clean, but the shower door would not stay closed. It would slide open unless you has something keeping it closed. I asked the front to send someone to fix it but that never happened. Also, analog TV is for the birds...

We enjoyed our stay at the Comfort Inn. It was conveniently located off Rte. 95 and very pleasant. The hotel was quiet, clean and our room was spacious.

The renovated room was amazing. However, the new sleeper sofas are a disaster. My 75 lb son couldn’t even get comfortable on the pull out because of the springs. What is the point of bothering with a sleeper sofa if you can’t actually sleep on it. Also, the breakfast options were non existent when it opened at 630. Mossy food wasn’t out and what was was stale.

The hotel was clean and looked to be newly remodeled.

Easy parking, good check in and a good hotel. Just needs a little bit of attention. TVs in rooms are old and poor quality. Part of the coffee machine was missing and toilet was fixed to the floor. Good experience though and would recommend

The property was newly remodeled and super clean with large rooms. Bathroom was absolutely gorgeous. Very helpful and friendly staff.

This was a fine place to spend a night or two. It is walkable to restaurants, though you do have to walk along and across busy roads. Our room was extremely spacious. Decor was sort of odd, but the bed was comfortable and there were lots of USB outlets everywhere. The biggest issues were in the bathroom. Though very clean, and snazzy in design, there was no place in the shower enclosure to put soap or shampoo. Also the beautiful glass doors did not seal, so that a good amount of water leaked out onto floor with every shower. However, this may have been an individual issue with our particular room. Overall, this place seems like a good value for the price.

Easy access from I95. Clean and comfortable. Good breakfast. We had a room that had an adjoining door - the neighbors were extremely loud beginning at 10:40 PM - screaming and loud noises, a baby crying most of the night that sounded like it was in the room with us.

The room was spacious and comfortable, however the a/c unit was not working properly as it was on 61degrees since the beginning of my stay but felt warm. There had to been something wrong with the drainage system in the bathroom shower as a few minutes after using it there will be a bad odor that smelled of rotten eggs coming from the drainage that will fill the room unless you closed the door. If those things were checked before hand I would give a better review.

Very clean hotel, front desk attendant was very pleasant. Would definitely stay again on our next trip

great staff

The facility was dated and desperately in need of repair. The pool area's ceiling showed several of water damage as did tbe decking of the pool area. The vanity door in the barhroom where i stayed was broken. I also observed a front desk staff member be very rude to a potential customer who was inquiring about availability of a room. I have stayed at seceeal of your hotels and never experienced or observed such unpleasantness. Best Regards

The staff was not very friendly or forthcoming with any information about the area. The breakfast area was very clean and well stocked the rooms were clean. However, the elevator was very rundown and so was the front lobby. I did not feel too safe in this hotel.

When arrived, they said they couldn’t find reservation, did finally find it. Room was nice a big. Traveling with a 19 year old male, 17 year old male and myself we needed three beds. Went to open sleep sofa, old sheets were still on it. Went to desk to get clean sheets and tell front desk the sofa bed had not been cleaned, the response, “That’s okay”. No, it was not okay. Only sheets no blanket. Asked for blanket the second night to be told there are not extra blankets so had to take one off the beds to give to the third person. Somehow our keys didn’t work the second night, went to desk to get reprogrammed, was met with rolling of eyes and huffy. We did get new towels, but nothing cleaned up. Wallet had been gone through, but there was no money so nothing they could get. Will not be staying here again.

We had a newly renovated room that was clean and comfortable. Staff were friendly and helpful.

The front office lady, she was very friendly and helpful

I was not allowed in the hotel because their tap to pay machine was broken. Because that was the only way I had to pay, they would not let me stay in my prepaid room and I had to sleep in my car. I still haven't heard back from them on my refund.

I've stayed at the property twice. While the recent visit was excellent, a previous one was concerning, especially regarding the hotel clerk, a South Asian woman in her 20’s. First, the positive: it’s a convenient location, right where I-95 & I-295 meet. I go north to DC often, so it's a good resting stop. However, the advantages are also disadvantages. Because the property is located in a hub, people from all walks of life frequent it. One time, I saw a lot of loiterers hanging around and smoking. Nothing wrong with that, per say. But as a solo woman traveler, I was keeping a low profile. Well, the clerk either neglectfully or ignorantly tried hard to blow my cover, threatening my safety. First, she blurted out my room number in front of other guests. Later, I went to my car to when I encountered a very friendly truck driver. He was not threatening at all, but again, I was keeping a low profile. As such, as he checked in, I waited in the lobby as he finished. My plan was to go to my room only after he was out of sight. Well, the clerk had the nerve to not only ask me what I was doing in the lobby, failing to take my safety cue, but she asked if I was "with" the truck driver. Was she out of her mind? I was trying to keep a low profile, but she kept drawing attention to me, putting me at risk. I didn’t appreciate it and hope she learns to use more discretion.

Horrible horrible customer service. Never stay here. Hotel don't look like picture and customer service is HORRIBLE.

Room was ok. Hotel area was not ideal. Wouldn’t stay again.

Loved the quick access along the highway with many restaurants and gas stations across the street. Rooms were modern and comfortable.

Just down the highway (10 minutes) from King's Dominion theme park with lots of shopping, dining options available around the hotel (within walking distance). The breakfast area was a decent since with a decent selection of options, including hot options with make your own waffles, eggs, bacon/sausage.

We enjoyed our stay at the Comfort Inn. It was conveniently located off Rte. 95 and very pleasant. The hotel was quiet, clean and our room was spacious.

People loitering/drinking in the parking lot. It was a turn-off, seemed unsafe. Everything inside was very good.

Clean comfortable.safe & convenient location. Walked to dinner & entertainment.

Clean, with some restaurants nearby.

This was a fine place to spend a night or two. It is walkable to restaurants, though you do have to walk along and across busy roads. Our room was extremely spacious. Decor was sort of odd, but the bed was comfortable and there were lots of USB outlets everywhere. The biggest issues were in the bathroom. Though very clean, and snazzy in design, there was no place in the shower enclosure to put soap or shampoo. Also the beautiful glass doors did not seal, so that a good amount of water leaked out onto floor with every shower. However, this may have been an individual issue with our particular room. Overall, this place seems like a good value for the price.

Nice building, friendly staff. Convenient location with lots of places to eat at. Breakfast was good. Will stay again.

Right off 95 and quick to get back on.

The hotel was clean but we were not notified of the renovations being done while we were there, so there was no free breakfast and the pool was closed. They did give us a discount for the inconvenience but I still wish we had been notified before booking the room.

Fine for the price… breakfast was pretty horrible except for the waffles. Cold fake eggs, no fruit, no yogurt, no peanut butter. Just less than average. Didn’t have bath gel so we just used the little bar of hand soap!

Hotel was fine other than the breakfast was not available due to the hotel being renovated

Hotel is being renovated and because of that there is no promised free breakfast and lobby is quite messy looking.

So clean. No crazy smells. Excellent breakfast. Would stay again anytime!

Great breakfast with make your own waffles. Cereal bagels, toast. Potatoes different sausages and eggs. Very good breakfast.

The location was being remodeled. The pool and fitness center were not open and there was no breakfast available. I would have gone to another hotel if I knew. We had to find something to do that night instead of using the pool and had to go out for breakfast also. Two large unexpected costs.

TV only having 4 stations, lights and outlets not working having to track down towels and wash cloths for 4 people in the room and only being given 3 towels. Cold eggs.

We were pleasantly surprised by the size of the room. Problem 1, the elevator didn't work, would have been nice to know going in but staying on the second floor wasn't bad. Next, the entry way door we used didn't lock so anyone could come into the hotel if they pleased. The breakfast wasn't good. The eggs were cold, the sausages were rubbery. Other than that we had no other problems with our stay.

Rooms were roomy. Beds were big and comfy. We watched Notre Dame beat Texas A & M on TV in the room. Of the six hotels we stayed at in an 8 day road trip, this one had the best free breakfast.