Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 15 per night.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 19 for adults and EUR 9 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 7:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available; however, specific pricing and arrangements are not detailed. Guests should inquire directly for more information.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, ensuring comfort for guests with disabilities.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Heidelberg (Weststadt), within a 5-minute drive of Heidelberg Castle and Schatzkammer. It is approximately 0.1 km from Neckar Valley-Odenwald Nature Park and 15.2 miles from Hockenheim Racing Track.

What are the hotel's policies regarding children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

The Heidelberg Exzellenz Hotel - Stay in Comfort

Average nightly price at The Heidelberg Exzellenz Hotel by month, last 12 months (USD)
Month	Average price
January	US$110
February	US$108
March	US$115
April	US$135
May	US$149
June	US$149
July	US$146
August	US$134
September	US$150
October	US$136
November	US$139
December	US$136

What guests think

Across many reviews, The Heidelberg Exzellenz Hotel is praised for friendly staff, spacious rooms with kitchenettes, and a walkable, quiet location near the old town, while recurring drawbacks include limited parking, no elevator in parts, and inadequate air conditioning.

Guests consistently describe the property as very clean, though a few noted worn linens or minor bathroom design issues. Breakfast is widely enjoyed and available for a fee, with some calling it basic or not worth the surcharge. Reception keeps limited hours, with some arrivals using a lockbox or self check-in. Expect a comfortable stay a short walk from Heidelberg’s sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is mostly on-street or in a small, limited lot and can be hard to secure; permits are available. Parts of the property lack an elevator, and roadworks or one-way streets sometimes complicate access.

Related guest reviews

10

Stephanie

21 Jun 2024

·

Stayed 2 nights

I liked that this property is a short drive away from the castle and university. It gave a feel for a neighborhood area of the city. They offer parking which made it easy to store the car. The room was nice and the bed was comfortable. We had a wonderful view. The staff was friendly and breakfast was the typical buffet of meats, cheeses, breads, and fruits. All was delicious. One thing that was a bit difficult was parking in front of the hotel to unload the bags because the main street is busy and the side street is one-way and mostly non-stopping zones. But, other than that, it was a wonderful stay.

6

Viktor

15 Jun 2023

·

Stayed 1 night

Located near the downtown, this hotel is okay. However, you may have trouble with your bags. Because my floor did not have an elevator.

8

Valerie

1 Jul 2025

·

Stayed 1 night

This hotel is easily walkable to tourist district 10-15 min max. Which has loads of restaurants and shops. The room was very clean and staff nice. They do leave at 7 pm and you’re basically on your own til the next am. We had a car and you have parking on city streets at 5 euros a day (need to get a slip at front desk) but you have to find street parking which can be a challenge. They do have a few spots you can book in advance but we didn’t know that and they were gone upon arrival. They have an air condenser but no ac and as hear wave, it was hot. Otherwise the property is In a great spot at least for walking. 20 min or so to River. And close to several things if walking

8

cyn

22 Jun 2024

·

Stayed 1 night

Part of the hotel has no elevator but you can’t tell when booking. Guess only the more expensive rooms have the luxury. Plus no A/C on a hot summer day might be an issue for some.

8

Richard

18 May 2025

·

Stayed 3 nights

Convenient hotel for centre of Heidelberg. We were able to explore on foot from here without the need for public transport. Lots of cafes and restaurants nearby but hotel was just away from the centre in a reasonably quiet neighbourhood. Staff were friendly but quite anonymous…we didn’t need anything in particular during our stay so only saw them at check-in and out. Parking is just across the road, hidden away in an enclosed area of a side street.

10

Ad

21 Jun 2024

·

Stayed 2 nights

Zelfs Google Maps had moeite met de éénrichtingsverkeerstraatjes om het hotel en de bijbehorende parkeerplaats te vinden. De receptie, tevens ontbijtzaal is niet erg sfeervol en er is geen lift. De mooie kamer die we hadden was heel erg groot en van alle gemakken voorzien, zoals een goed bed, een ruim bureau en een bankstel. Ontbijt heel goed. Goede douche jammer genoeg in het bad, maar erg klein wastafeltje. Helaas spatte er veel douchewater over de badrand zodat de badkamervloer blank kwam te staan. HeidelbergCard handig voor bezoek aan het beroemde slot en voor het vervoer met tram en bus.

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10

Katharine

25 Jun 2024

·

Stayed 2 nights

Needs elevator and ac

6

Justin

13 Aug 2024

·

Stayed 1 night

The area around the location was under some construction and it made it challenging for us to locate the hotel. Parking was available on the street and we were able to purchase a parking pass for 5 euro. The hotel is simple, the shower is deep, and the beds are hard. The portable AC was welcomed, but be forewarned there's no central air here.

6

Claus

27 Jul 2025

·

Stayed 4 nights

Skuffende, ingen p plads som lovet på websiden, mangelfuld morgenmad.

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10

Pedro

29 Jan 2024

·

Stayed 6 nights

I loved the elegant architecture of the older building with modern interior. The small parking lot was very handy for the rental/exploring car. It is very close to the Old Town of Heidelberg. The main train station is about 1 mile away (20 min walk) or take tram. Enjoy.

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Cleanliness

Reviews frequently praise very clean rooms and well-kept spaces. A few guests reported worn linens or splash-prone bathrooms.

Related guest reviews

10

Charles

1 Dec 2023

·

Stayed 1 night

We chose this hotel for one night due to its ratings and location (halfway between the train station and old town). We were allowed to check in a few hours early because our room was ready. The room itself was very clean and spacious. The morning breakfast tasted great. I would definitely stay here again.

10

Carol

18 Jun 2024

·

Stayed 2 nights

The property was clean and in a safe location.

8

Gerald

15 Sept 2024

·

Stayed 2 nights

Great spot close to all amenties, clean hotel, nice reception, beds are a bit small but comfortable

10

LIFENG

26 Aug 2024

·

Stayed 1 night

Very big room and clean.

10

shirin

10 Apr 2025

·

Stayed 2 nights

Very friendly and helpful staff, nice and clean rooms. Lovely hotel.

6

Stephanie

25 Jun 2025

·

Stayed 3 nights

The reception staff were very nice. The room was large and felt reasonably clean. However, the mattress cover was grubby and my sheet had small holes in it. We asked for water at reception and were given bottles but not told we would be charged for them, and although I dont mind paying for a bottle of water, it would have been good to be advised at the time rather than be presented with a bill for water at the end. It was very hot when we visited and there was no aircon, so we had to have the windows open. The steet noise was very loud until about 3am and started again at 5am. Other than that the room had everything we needed.

10

Tahir

17 Sept 2024

·

Stayed 1 night

Also ich war positiv sehr überrascht über die Einbauküche in meinen zimmer. So in manchen nigel nagel neuen Hotels bekommt man nicht mal einen kühlschrank/minibar. Kühlschrank inkl kleinen Gefrierfach, Mikrowelle, Wasserkocher, Herd usw waren vorhanden. Das Badezimmer war auch sehr angenehm und hatte sogar ein Fenster. Ein Schreibtisch war auch vorhanden was mir sehr gefallen hat. Ich konnte angenehm arbeiten. Alles in allem fand ich dieses Hotel sehr ansprechend und gemütlich. Frühstück hatte ich leider nicht. Daher kein Kommentar. Was hat mir nicht gefallen? - In Sachen Sauberkeit könnte das Hotel noch etwas aufpassen. Durchschnittlich war es so sauber wie in vielen anderen Hotels in der Umgebung. 8/10 Punkten. - Check-out um 11:00 Uhr ist einfach zu früh.12 Uhr sollte es sein. Ich weiß nicht warum manche Hotels diesen Standard hin und her biegen.

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10

Gerrit

19 Mar 2023

·

Stayed 4 nights

Het was een zeer schoon en net hotel. Personeel was zeer vriendelijk en behulpzaam indien nodig. Ontbijt was basic maar goed en werd continu aangevuld. Hou wel rekening dat er alleen maar ontbijt wordt gereserveerd.

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10

MEHMET UTKU

8 Nov 2025

·

Stayed 1 night

Oda tertemizdi. Çalışanları da iyiydi. Teşekkürler

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10

olivier

21 Sept 2025

·

Stayed 4 nights

Hôtel très calme. Chambre propre et confortable. Cuisine dans la chambre. À 15 minutes à pied du centre historique.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, many with kitchenettes and modern touches, and some offer views. A common complaint is the lack of central A/C (sometimes replaced by portable units or fans), and several found the beds quite firm.

Related guest reviews

6

NEY L

29 Feb 2024

·

Stayed 1 night

Hotel bonito, limpo e refinado. Os quartos tinham uma mini copa extremamente útil. Porém não ficaria de novo apenas pela cama, colchão é algo que importa muito pra mim e achei muito “duro” e não dormi nem acordei bem. Pode ser que pra quem gosta de colchão mais firme não se incomode. Tirando isso, tudo era muito bom, tamanho do quarto, banheiro ótimo.

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8

Alex

4 Aug 2024

·

Stayed 1 night

We needed a room for 3 persons. It’s one of the few hotels which had all comfy beds for this preference. The room was pretty large with a little kitchenette. So that’s pretty nice. It’s a 30 minute walk to the Schloss and about 10 minutes to the Hauptstraße. So it’s a bit out of the busy city centre. The only downside was that the room had a mobile AC unit, which made quite some noise. However the breakfast was pretty good with a variety of choice. Service was admirable.

10

Conrad

29 May 2025

·

Stayed 2 nights

Walkable to shopping and old town. The room was great (included kitchenette!)

10

Rosemarie

16 Apr 2024

·

Stayed 2 nights

Easy walk to Heidelberg's main street. Comfortable room and bathroom, with a mini kitchen.

8

Rod

2 Aug 2024

·

Stayed 2 nights

Only downside was no AC. Great place

8

cyn

22 Jun 2024

·

Stayed 1 night

Part of the hotel has no elevator but you can’t tell when booking. Guess only the more expensive rooms have the luxury. Plus no A/C on a hot summer day might be an issue for some.

10

Ross

21 Sept 2024

·

Stayed 3 nights

Triple room was quite large, had comfortable beds, funky lighting and a functional bathroom with good hot water supply. There was a portable air conditioner provided. Kitchenette did not have a microwave or cooking utensils, but still useful. We enjoyed the daily breakfast (17 euros). Staff were all very friendly and efficient. Short 5 min walk to transport and amenities. Quite a bit further to the old town, bridge and castle

6

Stephanie

25 Jun 2025

·

Stayed 3 nights

The reception staff were very nice. The room was large and felt reasonably clean. However, the mattress cover was grubby and my sheet had small holes in it. We asked for water at reception and were given bottles but not told we would be charged for them, and although I dont mind paying for a bottle of water, it would have been good to be advised at the time rather than be presented with a bill for water at the end. It was very hot when we visited and there was no aircon, so we had to have the windows open. The steet noise was very loud until about 3am and started again at 5am. Other than that the room had everything we needed.

10

Kimberly

9 Jul 2023

·

Stayed 1 night

Our room was one of the corner rooms that overlooked the city. It was amazing!

10

Jodie

22 May 2025

·

Stayed 3 nights

It was the most perfect place to stay. Large, modern rooms all located in a great location.

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Service

Staff are widely described as welcoming and helpful. Reception operates limited hours, with self check-in or key lockboxes for late arrivals.

Related guest reviews

4

Claire

5 Apr 2024

·

Stayed 2 nights

Le service est très médiocre

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10

kamran

9 Apr 2025

·

Stayed 2 nights

Ms. Jessica in the front office is the best staff and star of the hotel. She is so nice and helpful and she makes you feel welcomed.

10

Hendrik

16 Aug 2025

·

Stayed 1 night

Very helpful reception, very clean room and excellent breakfast

8

David

9 Aug 2024

·

Stayed 2 nights

Clean and comfortable hotel. Minimal staff contact as we never had breakfast so only check in (Handed an i pad) and checkout done manually. The staff were helpful and courteous when we did have contact. Only downside was the rooms were very hot even with the large fan that was supplied. apart from that a very comfortable stay. A 15 minute to many shops and nice restaurants.

10

shirin

10 Apr 2025

·

Stayed 2 nights

Very friendly and helpful staff, nice and clean rooms. Lovely hotel.

10

Robert

2 Dec 2024

·

Stayed 3 nights

I had a studio room which had a kettle, fridge etc. Staff were great. It is located within walking distance of the old town and the train station but in a quiet neighbourhood

10

kurt

4 Jan 2025

·

Stayed 2 nights

The people are friendly and attentive. The property is well maintained. It is close enough to the altstadt that walking everywhere was no problem. The food recommendation from the receptionist “krokodil” was not very good and overpriced. Plenty of better places a short distance away. Otherwise all was great!

10

Jonathan S

20 Oct 2025

·

Stayed 4 nights

Front desk has limited hours but fortunately there is a lock box that they put my room key into. Front desk staff was super helpful in answering questions about getting around.

10

Barbara

16 Sept 2025

·

Stayed 4 nights

Great location. Easy access to public transportation. Walking distance to great restaurants, sightseeing and shopping. Lovely breakfast for a fee. Friendly staff.

10

Kerry

9 Dec 2023

·

Stayed 1 night

This hotel is Wonderful!! Especially staying here during the Christmas markets the staff were super helpfull and very nice .Parking is exactly what you'd expect in a city. Be prepared to drive around the blocks a bit and construction is going on as well but not a big deal to us Their Breakfast Buffet is awesome! Super convenient walking to the city centre and the tram up to the castle. Bedding is super comfy. We will definitely come back here again.

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Location

Quiet, walkable base about 10–20 minutes from the Old Town, with tram and bus stops nearby. Some drivers noted roadworks or one‑way streets made access tricky.

Related guest reviews

10

Hazel

19 Aug 2024

·

Stayed 2 nights

Kind staff, 10mins walk to old town, 20mins walk to castle.

10

Wilhelmina

19 Apr 2024

·

Stayed 1 night

The hotel was wonderful. The rooms were nice and quiet. We found the location convenient. It’s a 10 minute walk from Heidelberg-Weststadt/Südstadt train station. We were close to a bus stop (just around the corner) to get to the Heidelberg castle. And it was a nice walk through the old town on pedestrian streets to get back. I would definitely stay here again.

10

Kimberley

2 May 2025

·

Stayed 3 nights

Wonderful stay! I have stayed before and loved it then. The staff is friendly, breakfast is perfect. There is no A/C so the rooms can get warmer but a great hotel just outside the old town!

8

CHEOL KEUN

6 May 2023

·

Stayed 1 night

길이 공사중이어서 막힌 길이 있습니다. 호텔 찾아 가다 막혀서 주차하고 호텔로 가서 첵크인했는 데 우연히 주차가 가능한 구역이었습니다. 운전해서 가는 고객을 위해 도로의 막힌 구간을 설명해 주어야 할 것 같습니다. 중심지까지 약간 멀긴 하지만 걸어서 관광하는 데 문제없습니다. 우리는 하이델베르크성까지 걸어서 다녔습니다.

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10

Cesar

14 Nov 2023

·

Stayed 2 nights

Extended a work trip for the weekend in Heidelberg and found this charming hotel that is a remodeled classic building and centrally located in a quiet neighborhood. Since I was there in November, air conditioning wasn’t a factor. The only ding I would give is there isn’t an elevator so carrying luggage was more work than I wanted. Everything was within a 15-20 minute walk or you could hop on the e-scooters to make trips quicker (I went to the SNP Dome). A great value.

10

Pete

15 Sept 2025

·

Stayed 1 night

Friendly staff at check in, a beautiful hotel with lovely architecture, easy walk into the town centre. Parking is on street around the hotel but a very quiet area so no worries regards security. Stunning city to visit, this was the perfect overnight stop.

10

Lynn

16 Jun 2023

·

Stayed 2 nights

The hotel was very conveniently located. We walked to the shopping area and to the historic district. It was close to restaurants. It had a delicious breakfast. The breakfast was 15 euros per person. It had fruit, meat, cheese, breads, coffee, juice.

10

Pedro

29 Jan 2024

·

Stayed 6 nights

I loved the elegant architecture of the older building with modern interior. The small parking lot was very handy for the rental/exploring car. It is very close to the Old Town of Heidelberg. The main train station is about 1 mile away (20 min walk) or take tram. Enjoy.

10

Barbara

16 Sept 2025

·

Stayed 4 nights

Great location. Easy access to public transportation. Walking distance to great restaurants, sightseeing and shopping. Lovely breakfast for a fee. Friendly staff.

10

olivier

21 Sept 2025

·

Stayed 4 nights

Hôtel très calme. Chambre propre et confortable. Cuisine dans la chambre. À 15 minutes à pied du centre historique.

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Dining

Breakfast is popular and generally tasty, though basic for some and an added cost. A few questioned the value for the surcharge.

Related guest reviews

10

Charles

1 Dec 2023

·

Stayed 1 night

We chose this hotel for one night due to its ratings and location (halfway between the train station and old town). We were allowed to check in a few hours early because our room was ready. The room itself was very clean and spacious. The morning breakfast tasted great. I would definitely stay here again.

10

Kimberley

2 May 2025

·

Stayed 3 nights

Wonderful stay! I have stayed before and loved it then. The staff is friendly, breakfast is perfect. There is no A/C so the rooms can get warmer but a great hotel just outside the old town!

10

Hendrik

16 Aug 2025

·

Stayed 1 night

Very helpful reception, very clean room and excellent breakfast

8

Rebecca

29 May 2024

·

Stayed 2 nights

This was a nice place to stay. The breakfast was good but I don’t know that it was worth the extra cost. Staff were friendly and helpful.

10

Ad

21 Jun 2024

·

Stayed 2 nights

Zelfs Google Maps had moeite met de éénrichtingsverkeerstraatjes om het hotel en de bijbehorende parkeerplaats te vinden. De receptie, tevens ontbijtzaal is niet erg sfeervol en er is geen lift. De mooie kamer die we hadden was heel erg groot en van alle gemakken voorzien, zoals een goed bed, een ruim bureau en een bankstel. Ontbijt heel goed. Goede douche jammer genoeg in het bad, maar erg klein wastafeltje. Helaas spatte er veel douchewater over de badrand zodat de badkamervloer blank kwam te staan. HeidelbergCard handig voor bezoek aan het beroemde slot en voor het vervoer met tram en bus.

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10

Lynn

16 Jun 2023

·

Stayed 2 nights

The hotel was very conveniently located. We walked to the shopping area and to the historic district. It was close to restaurants. It had a delicious breakfast. The breakfast was 15 euros per person. It had fruit, meat, cheese, breads, coffee, juice.

6

Claus

27 Jul 2025

·

Stayed 4 nights

Skuffende, ingen p plads som lovet på websiden, mangelfuld morgenmad.

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10

Gerrit

19 Mar 2023

·

Stayed 4 nights

Het was een zeer schoon en net hotel. Personeel was zeer vriendelijk en behulpzaam indien nodig. Ontbijt was basic maar goed en werd continu aangevuld. Hou wel rekening dat er alleen maar ontbijt wordt gereserveerd.

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10

Barbara

16 Sept 2025

·

Stayed 4 nights

Great location. Easy access to public transportation. Walking distance to great restaurants, sightseeing and shopping. Lovely breakfast for a fee. Friendly staff.

10

Kerry

9 Dec 2023

·

Stayed 1 night

This hotel is Wonderful!! Especially staying here during the Christmas markets the staff were super helpfull and very nice .Parking is exactly what you'd expect in a city. Be prepared to drive around the blocks a bit and construction is going on as well but not a big deal to us Their Breakfast Buffet is awesome! Super convenient walking to the city centre and the tram up to the castle. Bedding is super comfy. We will definitely come back here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $130	3 $130	4 $130	5 $130	6 $146	7 $137
8 $95	9 $130	10 $130	11 $130	12 $140	13 $157	14 $147
15 $109	16 $130	17 $130	18 $130	19 $130	20 $146	21 $146
22 $120	23 $140	24 $130	25 $130	26 $130	27 $167	28
29 $109	30 $130

The Heidelberg Exzellenz Hotel

Prices for The Heidelberg Exzellenz Hotel

Monthly average prices

About this property

Location

Room options

Standard Single Room

Standard Double Room

Studio (2 People)

Studio (1 Person)

Triple Room

Guest reviews of The Heidelberg Exzellenz Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Heidelberg Exzellenz Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $109	26 $147	27 $130	28 $113	29 $130	30 $146	31 $146