Mercure Brisbane Spring Hill
$161
/ night
Avg. for September
Prices for Mercure Brisbane Spring Hill
Select dates to see prices and availability
$161
/ night
Avg. for September
Monthly average prices
Nightly prices at Mercure Brisbane Spring Hill average $126 in January, the cheapest month, and $178 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $126 |
| February | $165 |
| March | $145 |
| April | $138 |
| May | $167 |
| June | $128 |
| July | $160 |
| August | $163 |
| September | $161 |
| October | $161 |
| November | $144 |
| December | $178 |
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Sep · $161
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Most expensive: December (~$178)
Cheapest: January (~$126)
About this property
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Amenities
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brisbane? This hotel has 1475 square feet (137 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite with Italian cuisine at Osteria Roma Spring Hill, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Stay in one of 179 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Location
With a stay at Mercure Brisbane Spring Hill, you'll be centrally located in Brisbane, steps from Roma Street Parkland and Brisbane Private Hospital. This hotel is 0.4 mi (0.7 km) from St. Andrew's War Memorial Hospital and 0.7 mi (1.2 km) from Queen Street Mall.
What's nearby
Roma Street Parkland(0.1 miles)
Brisbane Private Hospital(0.1 miles)
St. Andrew's War Memorial Hospital(0.3 miles)
Brisbane City Hall(0.4 miles)
King George Square(0.4 miles)
Museum of Brisbane(0.4 miles)
City Hall Clock Tower(0.4 miles)
Queen Street Mall(0.5 miles)
North Quay(0.5 miles)
Queensland Police Service Academy(0.6 miles)
Treasury Building(0.6 miles)
Waterfront Brisbane(0.8 miles)
Caxton Street(0.9 miles)
Brisbane City Botanic Gardens(0.9 miles)
The Star Brisbane(0.9 miles)
The preferred airport for Mercure Brisbane Spring Hill is Brisbane Airport (BNE)(11.3 miles)
Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Location
345 Wickham Terrace, Brisbane, Queensland, Australia
Roma Street Parkland (0.1 miles)
Brisbane Private Hospital (0.1 miles)
St. Andrew's War Memorial Hospital (0.3 miles)
Brisbane City Hall (0.4 miles)
King George Square (0.4 miles)
Museum of Brisbane (0.4 miles)
Room options
5
Superior Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
280 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
8
Junior Room, 1 King Bed, Balcony
Room details
1 King Bed
Sleeps 2
581 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
9
Deluxe Room, Multiple Beds, Terrace
Room details
1 King Bed
and 2 Twin Beds
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Superior Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
280 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Deluxe Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
280 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Superior Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 2
269 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
6
Family Suite (1 Queen Bed and 2 Single Beds)
Room details
1 Queen Bed
and 2 Full Beds
Sleeps 4
678 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Mercure Brisbane Spring Hill
8.1
Very good
Based on 1,724 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Mercure Brisbane Spring Hill highlight a convenient location near Roma Street Station and the CBD, friendly staff, and generally clean, comfortable rooms, alongside recurring complaints about nearby construction noise and very tight, paid on‑site parking.
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What guests think
Reviews of Mercure Brisbane Spring Hill highlight a convenient location near Roma Street Station and the CBD, friendly staff, and generally clean, comfortable rooms, alongside recurring complaints about nearby construction noise and very tight, paid on‑site parking.
Multiple guests mention noisy or underperforming air conditioning, occasional lift or check-in delays, and some dated rooms or bathroom leaks. Positive notes include good breakfasts for many, pleasant on-site dining when open, a small but handy pool, and easy access via the free Spring Hill loop bus. Expect a convenient, mid-range stay with friendly service, but check room allocation, parking needs, and construction impacts.
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AI-generated summary based on recent guest reviews
Facilities
On-site pool is pleasant but small or cool for some; the gym is adequate. Parking is available but very tight with a fee, and occasional lift outages or delays are reported.
Related guest reviews
10
Renee
Nov 9, 2025
·
Stayed 1 night
Clean room. Great staff. Nice pool.vwry comfortable beds and pillows.
Clean room. Great staff. Nice pool.vwry comfortable beds and pillows.
2
Mishelle
May 31, 2025
·
Stayed 1 night
We booked this hotel months prior to our stay. I called a week before to confirm parking and was told parking was onsite. When we arrived we were told car park was full and to park on the street. We had a late night and had to set alarm for 630am to go and pay for street parking metre. Couldn’t move car as we had a few drinks. Hotel lift was broken and patrons waiting over 10 min to go off their floor. We expressed our dilemmas with the front desk and they couldn’t care less. We could’ve stayed anywhere. This hotel was old sad dated and the service was rubbish. The fact people drive to their hotel and they can’t accommodate a vehicle even though they say they can is a joke. Do not stay here ever!!
We booked this hotel months prior to our stay. I called a week before to confirm parking and was told parking was onsite. When we arrived we were told car park was full and to park on the street. We had a late night and had to set alarm for 630am to go and pay for street parking metre. Couldn’t move car as we had a few drinks. Hotel lift was broken and patrons waiting over 10 min to go off their floor. We expressed our dilemmas with the front desk and they couldn’t care less. We could’ve stayed anywhere. This hotel was old sad dated and the service was rubbish. The fact people drive to their hotel and they can’t accommodate a vehicle even though they say they can is a joke. Do not stay here ever!!
10
Holly Anne
Feb 7, 2025
·
Stayed 16 nights
I really enjoyed my stay and will tell other people about it, the only problem was the pool as it was very cold and had too much chlorine.
I really enjoyed my stay and will tell other people about it, the only problem was the pool as it was very cold and had too much chlorine.
2
Amanda
Mar 6, 2024
·
Stayed 1 night
The property was terrible. The whole building and room smelt of cigarette smoke, it was noisy with construction next to my window, the pool and gym were dreadful, the parking incredibly sketchy. I expect they will be demolishing this building soon.
The property was terrible. The whole building and room smelt of cigarette smoke, it was noisy with construction next to my window, the pool and gym were dreadful, the parking incredibly sketchy. I expect they will be demolishing this building soon.
8
Cassandra
May 1, 2025
·
Stayed 3 nights
Had a good size pool and balconies on some rooms, sliding was very difficult to open though
Had a good size pool and balconies on some rooms, sliding was very difficult to open though
10
Javanah
Sep 9, 2025
·
Stayed 5 nights
Amazing kind staff! Lovely pool and gym! And nice food and room service!
Amazing kind staff! Lovely pool and gym! And nice food and room service!
8
Samira
Feb 15, 2024
·
Stayed 1 night
Great location, walking distance to CBD. Our room got upgraded which was great. Unlike other hotels which would let you check in early, this hotel requires you to pay for each hour earlier than 2pm. On the plus side, we did get a free late checkout of 2pm. Great service and staff and beautiful views. Car park is a nightmare and costs $25/day. Very tight to get in, around and out Overall, would stay again
Great location, walking distance to CBD. Our room got upgraded which was great. Unlike other hotels which would let you check in early, this hotel requires you to pay for each hour earlier than 2pm. On the plus side, we did get a free late checkout of 2pm. Great service and staff and beautiful views. Car park is a nightmare and costs $25/day. Very tight to get in, around and out Overall, would stay again
6
Murtaza Mahmadali
Jan 29, 2024
·
Had a good stay at this hotel but the parking was a nightmare. The hotel offers one of the worst car parks. There are so many pillars to work around in the car park. Unfortunately my car got scratched with one of the pillars and had some damage. Suffered a loss of $750 due to that. Hope the hotel management takes a note of this incident. They better do not offer car parking and charge customers with $25 fees.
Had a good stay at this hotel but the parking was a nightmare. The hotel offers one of the worst car parks. There are so many pillars to work around in the car park. Unfortunately my car got scratched with one of the pillars and had some damage. Suffered a loss of $750 due to that. Hope the hotel management takes a note of this incident. They better do not offer car parking and charge customers with $25 fees.
8
Keith
Sep 4, 2023
·
Stayed 2 nights
On site restaurant with a variety of drinks available. On site parking is a challenge.
On site restaurant with a variety of drinks available. On site parking is a challenge.
10
Tim
Aug 8, 2025
·
Stayed 4 nights
Access to central Brisbane. The staff were excellent. Most things i could walk to. Room was clean. Gym was good enough. Construction noise was consistent.
Access to central Brisbane. The staff were excellent. Most things i could walk to. Room was clean. Gym was good enough. Construction noise was consistent.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness is mixed: many guests found rooms spotless or very clean, while others reported mouldy grout, stained carpets, or missed housekeeping.
Related guest reviews
10
Louis
Sep 11, 2025
·
Stayed 2 nights
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
4
Dariana
Apr 25, 2025
·
Stayed 3 nights
Very conveniently located near the park and the train station. Staff was very friendly and nice, however I was surprised by the room condition. It's much smaller than expected from pictures, The walls are very weared down with cracks and . The ventilation system was very dusty. In the room no info about hotel amenities like breakfast time or WiFi name, only room service menu. Carpet had a few permanent stains and when I checked in there were lots of dirt from previous stay that wasn't vacuum cleaned at all. It was especially annoying due to my late arrival when there's no time or strength to change the room. Next day i asked to vacuum clean the room - better but still pieces of dirt. The similar picture in the corridor as well, so it felt like the vacuum cleaner doesn't work properly even if tried to use it. Sound isolation between the rooms was terrible, the people staying in the next one was loudly arguing until 2AM which wasn't fun to hear. Around 3AM very noisy rubbish truck or towing truck was waking me up. Breakfast was okay. And they have very nice hair conditioner. In overall I would recommend it only if you
Very conveniently located near the park and the train station. Staff was very friendly and nice, however I was surprised by the room condition. It's much smaller than expected from pictures, The walls are very weared down with cracks and . The ventilation system was very dusty. In the room no info about hotel amenities like breakfast time or WiFi name, only room service menu. Carpet had a few permanent stains and when I checked in there were lots of dirt from previous stay that wasn't vacuum cleaned at all. It was especially annoying due to my late arrival when there's no time or strength to change the room. Next day i asked to vacuum clean the room - better but still pieces of dirt. The similar picture in the corridor as well, so it felt like the vacuum cleaner doesn't work properly even if tried to use it. Sound isolation between the rooms was terrible, the people staying in the next one was loudly arguing until 2AM which wasn't fun to hear. Around 3AM very noisy rubbish truck or towing truck was waking me up. Breakfast was okay. And they have very nice hair conditioner. In overall I would recommend it only if you
6
Bruce
Sep 15, 2025
·
Stayed 1 night
Disappointed with our stay due to the room facilities. - Air Conditioning failed to reach below 21.9 degrees - shower gel, shampoo etc in bathroom not filled - Robes had makeup or similar on them, so couldn't be used - long black hair found in bed Disgusting
Disappointed with our stay due to the room facilities. - Air Conditioning failed to reach below 21.9 degrees - shower gel, shampoo etc in bathroom not filled - Robes had makeup or similar on them, so couldn't be used - long black hair found in bed Disgusting
8
Tsz Wai
Oct 27, 2023
·
Stayed 3 nights
The sitting area in the lobby is comfortable with lots of seats. I am so excited to get upgraded to an ensuite room with living room. The hotel is conveniently located even though you need to walk uphill from the city. Not only the hotel lobby, the room is also spacious, very clean and tidy. We feel very comfortable staying in and it's quiet during the weekend. Just one problem with the room: The sliding doors from balconies are unable to lock. Other than that everything in room is absolutely perfect. We tried the pre-booked breakfast buffet ($22 each) and sadly it doesn't include much choices. The buffet banner from the hotel entrance showed salmon in description but we didn't find any. Before we entered the restaurant for buffet, staff told us more food was coming but ended up none. Lastly a nightmare happened when we returned to the hotel from dinner one night. We found a cockroach crawling in our room around the entrance area. We killed it and reported to reception immediately. We understand that pest exists everywhere so we just let the staff took it away instead of changing room in such a late evening. We actually found this hotel very tidy and clean so we wondered if this is just a single case. Anyway, apart from the pest issue, I enjoyed staying in this hotel in general with a good value and comfy room to stay for a short trip. Highly recommend!
The sitting area in the lobby is comfortable with lots of seats. I am so excited to get upgraded to an ensuite room with living room. The hotel is conveniently located even though you need to walk uphill from the city. Not only the hotel lobby, the room is also spacious, very clean and tidy. We feel very comfortable staying in and it's quiet during the weekend. Just one problem with the room: The sliding doors from balconies are unable to lock. Other than that everything in room is absolutely perfect. We tried the pre-booked breakfast buffet ($22 each) and sadly it doesn't include much choices. The buffet banner from the hotel entrance showed salmon in description but we didn't find any. Before we entered the restaurant for buffet, staff told us more food was coming but ended up none. Lastly a nightmare happened when we returned to the hotel from dinner one night. We found a cockroach crawling in our room around the entrance area. We killed it and reported to reception immediately. We understand that pest exists everywhere so we just let the staff took it away instead of changing room in such a late evening. We actually found this hotel very tidy and clean so we wondered if this is just a single case. Anyway, apart from the pest issue, I enjoyed staying in this hotel in general with a good value and comfy room to stay for a short trip. Highly recommend!
10
brian
Nov 21, 2025
·
Stayed 1 night
Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables
Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables
6
Brian
Nov 16, 2025
·
Stayed 1 night
Great locale. Staff lovely, very courteous. Food delicious. Reception areas and cafe/restaurant/bar all very attractive. Our room was on 8th floor. Minimal furnishings. Great comfortable bed. Our bathroom was disappointing.Dirty floor tile grouting and mould under shower door. We do understand the rooms are going through an upgrade though. We wish the hotel all the best in their upgrade.
Great locale. Staff lovely, very courteous. Food delicious. Reception areas and cafe/restaurant/bar all very attractive. Our room was on 8th floor. Minimal furnishings. Great comfortable bed. Our bathroom was disappointing.Dirty floor tile grouting and mould under shower door. We do understand the rooms are going through an upgrade though. We wish the hotel all the best in their upgrade.
10
Michael
Jan 30, 2026
·
Stayed 2 nights
Everything was spotless and the hotel staff were delightful. There was a program of improvements going on but thankfully it didn’t affect our stay
Everything was spotless and the hotel staff were delightful. There was a program of improvements going on but thankfully it didn’t affect our stay
2
Katherine
Sep 24, 2025
·
Stayed 1 night
Majorly overpriced, old and gross. This hotel has not been refurbished since the 70s and they are currently in the middle of extensive renovation with construction everywhere and noise of hammering early in the morning. The brochure lists a pool on level 1 which is an entire construction zone, dark and horror movie-ish, the pool is on Ground and is actually nice when you find it. The room was old, dirty carpets, bathroom not properly cleaned, other people's rubbish in the bin, robe was dirty, food service was cold (they did refund it when I didn't eat it), bathroom shelf broken, bedside lamp faulty, curtains didn't fully close, loud whining noise from some electrical. They did move me to another room which was better though no lock on balcony door and still a relic from the 70s that shows its age. The staff were nice enough but a bit ineffectual and there is little they can do about the place.
Majorly overpriced, old and gross. This hotel has not been refurbished since the 70s and they are currently in the middle of extensive renovation with construction everywhere and noise of hammering early in the morning. The brochure lists a pool on level 1 which is an entire construction zone, dark and horror movie-ish, the pool is on Ground and is actually nice when you find it. The room was old, dirty carpets, bathroom not properly cleaned, other people's rubbish in the bin, robe was dirty, food service was cold (they did refund it when I didn't eat it), bathroom shelf broken, bedside lamp faulty, curtains didn't fully close, loud whining noise from some electrical. They did move me to another room which was better though no lock on balcony door and still a relic from the 70s that shows its age. The staff were nice enough but a bit ineffectual and there is little they can do about the place.
10
Jen
Jun 9, 2025
·
Stayed 1 night
Very lovely staff. Very clean. Lovely views.
Very lovely staff. Very clean. Lovely views.
4
scott
Feb 28, 2024
·
Stayed 1 night
Pretty dirty. The shower was full of mold and mildew. Carpet was really dirty and the beds were not very comfortable.
Pretty dirty. The shower was full of mold and mildew. Carpet was really dirty and the beds were not very comfortable.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious with comfortable beds, balconies and city views, but some are dated or small, with noisy or weak air conditioning, thin walls, and maintenance issues like leaky showers or stiff balcony doors.
Related guest reviews
8
Kenneth
Mar 26, 2025
·
Stayed 3 nights
Close to Roma St Station and the city. Air conditioner was noisy and difficult to adjust.
Close to Roma St Station and the city. Air conditioner was noisy and difficult to adjust.
4
Geoff
Oct 25, 2024
·
Stayed 2 nights
Noisiest room I’ve ever stayed in (and I’ve stayed in hundreds)
Noisiest room I’ve ever stayed in (and I’ve stayed in hundreds)
10
Wataru
Mar 10, 2024
·
Stayed 4 nights
The room was clean and spacious, and the staff were helpful. The hotel stands on a hill, so the walk from a nearby station or bus stop can be a little tiring.
The room was clean and spacious, and the staff were helpful. The hotel stands on a hill, so the walk from a nearby station or bus stop can be a little tiring.
8
John
Aug 7, 2023
·
Stayed 1 night
This is a fine hotel, but the room (1-bed suite) that we stayed in was just strange. The floorplan was weird... very narrow hallway to enter the room (which made it near impossible to push a stroller in and out of), and then the bathroom was like a labyrinth, with three small rooms inside. The light switches were strange also. The bathroom light, for example, illuminated the entire bedroom --- something my wife and I found out late at night when I went to use the restroom.
This is a fine hotel, but the room (1-bed suite) that we stayed in was just strange. The floorplan was weird... very narrow hallway to enter the room (which made it near impossible to push a stroller in and out of), and then the bathroom was like a labyrinth, with three small rooms inside. The light switches were strange also. The bathroom light, for example, illuminated the entire bedroom --- something my wife and I found out late at night when I went to use the restroom.
6
David
Feb 15, 2023
·
Stayed 1 night
Air conditioner not working and noisy neighbours as we needed to have door open.
Air conditioner not working and noisy neighbours as we needed to have door open.
8
Susan
May 25, 2024
·
Stayed 3 nights
Great staff. Clean room but needs TLC, the curtains and leaky shower. Pillows also need replaced. Good restaurant downstairs. Bus stop at the front for a free loop bus but only a short walk to the train or bus station and the city. Lovely parkland opposite
Great staff. Clean room but needs TLC, the curtains and leaky shower. Pillows also need replaced. Good restaurant downstairs. Bus stop at the front for a free loop bus but only a short walk to the train or bus station and the city. Lovely parkland opposite
8
Cassandra
May 1, 2025
·
Stayed 3 nights
Had a good size pool and balconies on some rooms, sliding was very difficult to open though
Had a good size pool and balconies on some rooms, sliding was very difficult to open though
8
Victoria
Apr 15, 2025
·
Stayed 3 nights
This hotel would have been great if the weather had been better & there had been more options for eating nearby. I made good use of the free public bus in fine weather but it was not suitable for access to other restaurants. Although spacious the room was poorly equipped. The advertised coffee maker could not be found and tea bags were strictly limited to 2 per day. Lighting in the room was terrible and it was impossible to read in bed.
This hotel would have been great if the weather had been better & there had been more options for eating nearby. I made good use of the free public bus in fine weather but it was not suitable for access to other restaurants. Although spacious the room was poorly equipped. The advertised coffee maker could not be found and tea bags were strictly limited to 2 per day. Lighting in the room was terrible and it was impossible to read in bed.
10
george
Sep 19, 2025
·
Stayed 2 nights
Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!
Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!
10
KAWAI
Aug 9, 2025
·
Stayed 4 nights
The room was spacious, comfortable, and very clean. Although the slope leading to the hotel was a slight drawback, it was relatively close to major tourist attractions, and the nearest station was conveniently located
The room was spacious, comfortable, and very clean. Although the slope leading to the hotel was a slight drawback, it was relatively close to major tourist attractions, and the nearest station was conveniently located
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful. However, several reviews mention slow or understaffed check-in, overbooking or room allocation problems, and inconsistent follow-up for requests or room service.
Related guest reviews
6
Margaret
Oct 16, 2023
·
Stayed 1 night
Checked in given a room. All the plug ins for the room didnt work. Had to move to a different room. No offer of assistance to help move luggage. They need more staff. Only one person at the desk. People getting frustrated having to wait.
Checked in given a room. All the plug ins for the room didnt work. Had to move to a different room. No offer of assistance to help move luggage. They need more staff. Only one person at the desk. People getting frustrated having to wait.
10
Peter
Feb 8, 2024
·
Stayed 1 night
The check in was easy and simple. The staff are excellent. Nothing was too hard.
The check in was easy and simple. The staff are excellent. Nothing was too hard.
2
phillip
Aug 7, 2025
·
Stayed 2 nights
Major construction going on around the hotel that starts working at 6am. Also worse check In ever. Despite booking 1 year in advance was told they had overbooked and wanted to move me and elderly family member to hotel treble distance from cbd. Wasn’t until I asked if any guests booked after me for same room type were given room they miraculously found a room available
Major construction going on around the hotel that starts working at 6am. Also worse check In ever. Despite booking 1 year in advance was told they had overbooked and wanted to move me and elderly family member to hotel treble distance from cbd. Wasn’t until I asked if any guests booked after me for same room type were given room they miraculously found a room available
10
Louis
Sep 11, 2025
·
Stayed 2 nights
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
10
Jeffery
Jul 30, 2025
·
Stayed 28 nights
Excellent staff
Excellent staff
8
Bernadette
Jul 7, 2025
·
Stayed 5 nights
Close walk to the centre of Brisbane Staff went above and beyond to make your stay comfortable
Close walk to the centre of Brisbane Staff went above and beyond to make your stay comfortable
6
Christopher
May 19, 2024
·
Stayed 3 nights
Appeared to be under staffed or staff did not care about customers. Long cues and long waits in restaurant and front desk. Room service not answering phones etc. Very noisy in this city building on the upper floors. Windows are not double glassed. You can hear every thing that goes on in the city at night.
Appeared to be under staffed or staff did not care about customers. Long cues and long waits in restaurant and front desk. Room service not answering phones etc. Very noisy in this city building on the upper floors. Windows are not double glassed. You can hear every thing that goes on in the city at night.
8
Lydia
Jun 20, 2024
·
Stayed 1 night
I have had the pleasure of staying at this hotel five times over the past 18 months for work-related overnight travel. Each visit has reinforced my choice due to its location, parking, dining options, and proximity to my required business locations. The service is always professional and accommodating, making my stays comfortable and hassle-free. The hotel's location and walkability to key business areas is a significant advantage, saving me time and reducing the stress of commuting in the city. One suggestion I have that would enhance my experience even further is the implementation of a system to recognise returning guests. Being welcomed back and acknowledged as a repeat customer during check-in would add a personal touch to the experience. Overall, I recommend this hotel for business travellers. It consistently meets my needs and expectations, and I look forward to my future stays.
I have had the pleasure of staying at this hotel five times over the past 18 months for work-related overnight travel. Each visit has reinforced my choice due to its location, parking, dining options, and proximity to my required business locations. The service is always professional and accommodating, making my stays comfortable and hassle-free. The hotel's location and walkability to key business areas is a significant advantage, saving me time and reducing the stress of commuting in the city. One suggestion I have that would enhance my experience even further is the implementation of a system to recognise returning guests. Being welcomed back and acknowledged as a repeat customer during check-in would add a personal touch to the experience. Overall, I recommend this hotel for business travellers. It consistently meets my needs and expectations, and I look forward to my future stays.
6
Emelye-Jane
Jan 26, 2025
·
Stayed 1 night
We were only there for one night as we were going to a concert . The staff at the bar were extremely helpful as I needed my food that I brought with me heated up as the kitchen was closed and I didn’t wish to order room service. However, I found the Staff on reception quite rude and pretty much ignored me and my question. We ordered room service at 11 pm. It took more than 30 minutes to arrive to our room. It arrived stone cold and the food was absolutely terrible. Not worth $100 that we spent on it at all. The room however was nice and clean. We were on a balcony which we loved. The beds were comfy, especially the pillows. What we paid for the room for one night, however the facilities did not reflect that. I do not recommend getting room service from this place.
We were only there for one night as we were going to a concert . The staff at the bar were extremely helpful as I needed my food that I brought with me heated up as the kitchen was closed and I didn’t wish to order room service. However, I found the Staff on reception quite rude and pretty much ignored me and my question. We ordered room service at 11 pm. It took more than 30 minutes to arrive to our room. It arrived stone cold and the food was absolutely terrible. Not worth $100 that we spent on it at all. The room however was nice and clean. We were on a balcony which we loved. The beds were comfy, especially the pillows. What we paid for the room for one night, however the facilities did not reflect that. I do not recommend getting room service from this place.
10
george
Sep 19, 2025
·
Stayed 2 nights
Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!
Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!
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AI-generated summary based on recent guest reviews
Location
Convenient Spring Hill spot near Roma Street Station, parklands and the CBD, with a free loop bus at the door. The uphill walk and some reports of the area feeling less comfortable at night are noted.
Related guest reviews
10
David
Apr 5, 2025
·
Stayed 1 night
It’s very close to Roma Street Station.
It’s very close to Roma Street Station.
8
shigeru
Feb 27, 2025
·
Stayed 2 nights
駅から近いのは良いが、高台にあるのでスーツケースを運んだり街から歩いて帰るのは大変です。
駅から近いのは良いが、高台にあるのでスーツケースを運んだり街から歩いて帰るのは大変です。
8
NATSUKI
Jun 24, 2025
·
Stayed 4 nights
The staffs were all friendly and kind with always offering for their support. It's only the location where nearby park getting a little too dark at night that made me uncomfortable.
The staffs were all friendly and kind with always offering for their support. It's only the location where nearby park getting a little too dark at night that made me uncomfortable.
8
Michael
Feb 9, 2026
·
Stayed 3 nights
Great location and great outlook and free city loop bus stopping at the front door. The a/c is a bit loud and my bathroom layout was “tight”. Otherwise it’s older but well kept The staff were great - Alexandra on reception and Joyce from housekeeping
Great location and great outlook and free city loop bus stopping at the front door. The a/c is a bit loud and my bathroom layout was “tight”. Otherwise it’s older but well kept The staff were great - Alexandra on reception and Joyce from housekeeping
8
David
Feb 1, 2026
·
Stayed 1 night
Our second stay at this hotel confirmed our earlier impression that this is a clean, friendly, well-run hotel; very convenient for Roma Street Station and the centre of the City.
Our second stay at this hotel confirmed our earlier impression that this is a clean, friendly, well-run hotel; very convenient for Roma Street Station and the centre of the City.
8
Toni
Sep 26, 2024
·
Stayed 5 nights
Located at Roma Street station close to the CBD but quiet.
Located at Roma Street station close to the CBD but quiet.
8
Jeffery
Jun 2, 2025
·
Stayed 2 nights
Overall ok for the price - A$135. Room was a bit worn in places - same as most Mercures I’ve ever stayed in. Standard buffet breakfast which was well presented and included barista coffee. For some radon staff decided at 16C to open all the doors to deck area - it was very breezy. Free bus outside down to city or an easy walk. Area is a bit sketchy with lots of unhomed people. Construction next door was not too obtrusive.
Overall ok for the price - A$135. Room was a bit worn in places - same as most Mercures I’ve ever stayed in. Standard buffet breakfast which was well presented and included barista coffee. For some radon staff decided at 16C to open all the doors to deck area - it was very breezy. Free bus outside down to city or an easy walk. Area is a bit sketchy with lots of unhomed people. Construction next door was not too obtrusive.
10
Tim
Sep 19, 2024
·
Stayed 7 nights
Close to roma station, and free bus right outside thaat can get you to either central station or queen st mall
Close to roma station, and free bus right outside thaat can get you to either central station or queen st mall
10
John
May 20, 2024
·
Stayed 4 nights
Great location for the city, South Bank and to get to Suncorp
Great location for the city, South Bank and to get to Suncorp
10
Caroline
May 14, 2024
·
Stayed 2 nights
Clean and comfortable. Great location close to park, loop bus and train station
Clean and comfortable. Great location close to park, loop bus and train station
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AI-generated summary based on recent guest reviews
Dining
Breakfast is praised by many and the restaurant can be enjoyable, though several guests found food average or pricey, limited variety, or closures on some nights. Room service quality and timing were inconsistent.
Related guest reviews
6
Marie
Feb 12, 2025
·
Stayed 2 nights
No room key when I arrived due to a new system issue so needed to be escorted to my room several times before receiving my own key. No hot water for my shower on the first night but got resolved thankfully. Food at the hotel restaurant was over priced and awful with my meal sent back due it it being frozen in the middle. I received a $4 discount which was quite poor customer service. Hotel staff are friendly and helpful and the location is great with buses, trains and walking distance into the city. Buffet breakfast was good and the free coffee with breakfast a nice surprise.
No room key when I arrived due to a new system issue so needed to be escorted to my room several times before receiving my own key. No hot water for my shower on the first night but got resolved thankfully. Food at the hotel restaurant was over priced and awful with my meal sent back due it it being frozen in the middle. I received a $4 discount which was quite poor customer service. Hotel staff are friendly and helpful and the location is great with buses, trains and walking distance into the city. Buffet breakfast was good and the free coffee with breakfast a nice surprise.
6
Steve
Feb 20, 2024
·
Stayed 1 night
No kettle, restaurant and bar closed without notice to customers when booking, building work on next door site. No advise to clients. Work started at 6.30
No kettle, restaurant and bar closed without notice to customers when booking, building work on next door site. No advise to clients. Work started at 6.30
10
Sarah
Dec 2, 2023
·
Stayed 3 nights
Great location in the middle of everything. Italian restaurant very well small menu to chose from but everything we ordered was well presented and very tasty. Breakfast was excellent. Very helpful friendly staff
Great location in the middle of everything. Italian restaurant very well small menu to chose from but everything we ordered was well presented and very tasty. Breakfast was excellent. Very helpful friendly staff
8
craig
Sep 14, 2024
·
Stayed 6 nights
Restaurant menu not enough variety
Restaurant menu not enough variety
10
Ian
Feb 16, 2025
·
Stayed 5 nights
Good position with parkland opposite. Free bus to the city at door. Great breakfast. Pool area with afternoon shade is just what's needed after a day of discovering Brisbane
Good position with parkland opposite. Free bus to the city at door. Great breakfast. Pool area with afternoon shade is just what's needed after a day of discovering Brisbane
10
Naveed
Sep 28, 2023
·
Stayed 3 nights
The property is close to the Roma Street Station. Buffet breakfast was good and was $20 which is good for the items included. I stayed for 3 nights and my overall experience was good. I will consider this hotel for my future visits.
The property is close to the Roma Street Station. Buffet breakfast was good and was $20 which is good for the items included. I stayed for 3 nights and my overall experience was good. I will consider this hotel for my future visits.
10
brian
Nov 21, 2025
·
Stayed 1 night
Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables
Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables
6
Emelye-Jane
Jan 26, 2025
·
Stayed 1 night
We were only there for one night as we were going to a concert . The staff at the bar were extremely helpful as I needed my food that I brought with me heated up as the kitchen was closed and I didn’t wish to order room service. However, I found the Staff on reception quite rude and pretty much ignored me and my question. We ordered room service at 11 pm. It took more than 30 minutes to arrive to our room. It arrived stone cold and the food was absolutely terrible. Not worth $100 that we spent on it at all. The room however was nice and clean. We were on a balcony which we loved. The beds were comfy, especially the pillows. What we paid for the room for one night, however the facilities did not reflect that. I do not recommend getting room service from this place.
We were only there for one night as we were going to a concert . The staff at the bar were extremely helpful as I needed my food that I brought with me heated up as the kitchen was closed and I didn’t wish to order room service. However, I found the Staff on reception quite rude and pretty much ignored me and my question. We ordered room service at 11 pm. It took more than 30 minutes to arrive to our room. It arrived stone cold and the food was absolutely terrible. Not worth $100 that we spent on it at all. The room however was nice and clean. We were on a balcony which we loved. The beds were comfy, especially the pillows. What we paid for the room for one night, however the facilities did not reflect that. I do not recommend getting room service from this place.
10
Chantelle
Nov 16, 2025
·
Stayed 1 night
My stay was for three nights. From check-in to checkout, my stay was perfect. The room was clean, shower excellent and all round super comfortable room. The included breakfast buffet was excellent! Meals from the restaurant, delicious. The location was great with the Spring Hill free loop bus right outside. I'd definitely recommend this place and I'll love to stay again.
My stay was for three nights. From check-in to checkout, my stay was perfect. The room was clean, shower excellent and all round super comfortable room. The included breakfast buffet was excellent! Meals from the restaurant, delicious. The location was great with the Spring Hill free loop bus right outside. I'd definitely recommend this place and I'll love to stay again.
8
Ehsan
Feb 18, 2025
·
Stayed 5 nights
Mercure hotel is located in a very convenient location in the heart of Brisbane’s CBD. Our room had a magnificent view of the city. The quality of food offered at the breakfast buffet could have been improved. However, the cafe had a great vibe and live music at nights. The hotel parking was also a little pricey considering you had to maneuver between pillars to park properly. Overall, we had great experience and would recommend the hotel to anyone wanting to explore Brisbane.
Mercure hotel is located in a very convenient location in the heart of Brisbane’s CBD. Our room had a magnificent view of the city. The quality of food offered at the breakfast buffet could have been improved. However, the cafe had a great vibe and live music at nights. The hotel parking was also a little pricey considering you had to maneuver between pillars to park properly. Overall, we had great experience and would recommend the hotel to anyone wanting to explore Brisbane.
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AI-generated summary based on recent guest reviews
10
Kerri
2 weeks ago
·
Stayed 3 nights
Very clean and good staff. The location is great.
Very clean and good staff. The location is great.
10
Peter
2 weeks ago
·
Stayed 1 night
Great place to stay near the Roma st. Train station . Nice parks in the area .
Great place to stay near the Roma st. Train station . Nice parks in the area .
8
Emma
3 weeks ago
·
Stayed 1 night
A pleasant stay. Staff lovely.
A pleasant stay. Staff lovely.
10
Benjamin
last month
·
Stayed 1 night
Great venue in a great spot - highly recommend
Great venue in a great spot - highly recommend
8
Melanie
Jun 28, 2026
·
Stayed 4 nights
The junior room was fantastic. Great location to the parks and the CBD. Its sat on a hill so does have an incline so wouldn’t suit mobility issues. Otherwise lovely hotel located on a free bus route into the CBD
The junior room was fantastic. Great location to the parks and the CBD. Its sat on a hill so does have an incline so wouldn’t suit mobility issues. Otherwise lovely hotel located on a free bus route into the CBD
Property Policies
Check-in
Check-out
From 14:00 to 23:59
Before 11:00
FAQs about Mercure Brisbane Spring Hill
Is parking available at the property?
Self parking is available on-site for a fee of AUD 25 per night. Parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately AUD 29 for adults and AUD 14.5 for children.
What are the check-in and check-out times?
Check-in is from 2:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Elevators are available for ease of access.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Brisbane, just 0.1 km from Roma Street Parkland and 0.7 km from Queen Street Mall. It is also 18.2 km from Brisbane Airport.
Does the property have a swimming pool?
Yes, there is an outdoor heated pool available for guests. The pool is seasonal and operational hours may vary.
What are the policies for guests staying with children?
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds or cribs?
The property offers rollaway beds for a fee of AUD 50 per day, subject to availability. Advance request is required for confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 170.8292817703247USD
- 2026-09-21: 147.1437184274292USD
- 2026-09-22: 156.59331727111817USD
- 2026-09-23: 157.608875786438USD
- 2026-09-24: 128.44268404724122USD
- 2026-09-25: 244.84734525909425USD
- 2026-09-26: 256.2413417205811USD
- 2026-09-27: 128.6160703793335USD
- 2026-09-28: 129.32200419525148USD
- 2026-09-29: 248.74837150146487USD
- 2026-09-30: 129.88253951217652USD
- 2026-10-01: 185.77188USD
- 2026-10-02: 145.78710904937745USD
- 2026-10-03: 177.4493010638428USD
- 2026-10-04: 131.8485032470703USD
- 2026-10-05: 132.02346438690188USD
- 2026-10-06: 128.43488000000002USD
- 2026-10-07: 135.21716573318483USD
- 2026-10-08: 144.48924000000002USD
- 2026-10-09: 179.81809186950684USD
- 2026-10-10: 258.7382693826294USD
- 2026-10-11: 163.14486742370607USD
- 2026-10-12: 224.77262358581544USD
- 2026-10-13: 231.48415670684815USD
- 2026-10-14: 259.0514461483765USD
- 2026-10-15: 225.90778000000003USD
- 2026-10-16: 240.75644969696046USD
- 2026-10-17: 270.72614334045414USD
- 2026-10-18: 136.18518255264283USD
- 2026-10-19: 167.42404000000002USD
- 2026-10-20: 220.17408USD
- 2026-10-21: 209.4515990563965USD
- 2026-10-22: 185.77188USD
- 2026-10-23: 225.77161162414552USD
- 2026-10-24: 240.4967988964844USD
- 2026-10-25: 177.69644089172365USD
- 2026-10-26: 169.13275889068606USD
- 2026-10-27: 231.765539854126USD
- 2026-10-28: 255.48324677276614USD
- 2026-10-29: 183.47840000000002USD
- 2026-10-30: 205.52842051849368USD
- 2026-10-31: 175.5555247659302USD
- 2026-11-01: 128.43488000000002USD
- 2026-11-02: 130.59618113708498USD
- 2026-11-03: 169.82821148620607USD
- 2026-11-04: 176.59796USD
- 2026-11-05: NO DATA
- 2026-11-06: 144.48924000000002USD
- 2026-11-07: 221.48962189178468USD
- 2026-11-08: 129.58162000000002USD
- 2026-11-09: 168.4191260147095USD
- 2026-11-10: 228.76857573913577USD
- 2026-11-11: 222.46756000000002USD
- 2026-11-12: 189.8283222683716USD
- 2026-11-13: 204.11972000000003USD
- 2026-11-14: 198.79889959350587USD
- 2026-11-15: 209.81025277008058USD
- 2026-11-16: 151.36968000000002USD
- 2026-11-17: 217.77968981964113USD
- 2026-11-18: 232.724370295105USD
- 2026-11-19: 172.8251756011963USD
- 2026-11-20: 261.9060126480103USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AUD 100 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
- Self parking fee: AUD 25 per night
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: AUD 50 per day
- Credit card charges are subject to a surcharge of 1.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
Activities
Swimming pool
Pool Outdoor
Outdoor heated pool
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Family Room
Beach Sun Loungers
Fence Around Pool