Altstadt Hotel Magic Luzern
From
US$135
/ night
Select dates to see prices and availability
From
US$135
/ night
About this property
Adults-only hotel in Lucerne with individually decorated rooms and convenient amenities like concierge services and luggage storage.
Location
Located in Old Town Lucerne, a neighbourhood in Lucerne, Altstadt Hotel Magic Luzern is in a shopping district and near a boardwalk. Chapel Bridge and Mill Bridge are local landmarks, and some of the area's activities can be experienced at Lucerne Ferry Terminal and Bioweingut Sitenrain. Natur-Museum and Spiegellabyrinth are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and ice skating.
Parking
Non-smoking rooms
Valet parking
Tour desk
Dry cleaning
Housekeeping
Room options
1
Kingsuite with Whirlpool
Room details
1 Large Double Bed
Sleeps 2
323 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomSpa BathAccessible by Stairs
6
Farmer Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
3
Pirate Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
1
Lionheart Suite with Whirlpool
Room details
1 Large Double Bed
Sleeps 2
323 ft²
City ViewRiver ViewHeatingSafety Deposit BoxPrivate BathroomSpa BathAccessible by Stairs
8
Lotus Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
6
Honeymoon Suite
Room details
3× Extra-Large Double Beds
Sleeps 6
1066 ft²
City ViewRiver ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
6
Symphony Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
7
Swiss Chalet
Room details
1 Large Double Bed
Sleeps 2
269 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
8
Mystic Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
3
Aladin Room
Room details
1 Large Double Bed
Sleeps 2
388 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
5
Egypt Room
Room details
1 Large Double Bed
Sleeps 2
323 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
10
Angel Room
Room details
1 Large Double Bed
Sleeps 2
301 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomAccessible by Stairs
1
Barock Suite with Whirlpool
Room details
1 Large Double Bed
Sleeps 2
258 ft²
City ViewHeatingSafety Deposit BoxPrivate BathroomSpa BathAccessible by Stairs
Guest reviews of Altstadt Hotel Magic Luzern
7.6
Good
Based on 1,013 verified reviews
Who stays here?
Business
14%
Couple
52%
Family
13%
Group
12%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Altstadt Hotel Magic Luzern sits in the heart of Lucerne’s Old Town with walkable access to the Chapel Bridge, shops, and transit, offering themed rooms that range from spacious with balconies to simpler spaces, depending on assignment.
Read moreWas this helpful?
What guests think
Altstadt Hotel Magic Luzern sits in the heart of Lucerne’s Old Town with walkable access to the Chapel Bridge, shops, and transit, offering themed rooms that range from spacious with balconies to simpler spaces, depending on assignment.
Many guests find rooms clean and some enjoy standout views or in‑room whirlpools, while feedback on service is mixed, with friendly help reported alongside complaints of rudeness and the off‑site check‑in at nearby Hotel Krone. Common downsides include no air conditioning (fans provided), significant street and bell noise, and difficulties accessing or parking in the pedestrian zone. Room quality varies, with some dated or quirky decor, occasional maintenance or cleanliness lapses, and intermittent Wi‑Fi. Overall, expect a central, characterful base best for travelers who prioritize location over full-service comforts.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On‑site facilities are basic: there is no reception in the building and check‑in/out are handled at nearby Hotel Krone. There is no air conditioning (fans provided), the lift is very small with extra stairs, and car access/valet in the pedestrian zone can be confusing.
Related guest reviews
6
Xifan
4 Jul 2024
·
Stayed 1 night
Parking is terrible.
Parking is terrible.
6
david
28 Oct 2024
·
Stayed 2 nights
Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available
Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available
6
James
29 Oct 2025
·
Stayed 2 nights
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
6
Renata
20 Aug 2025
·
Stayed 1 night
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
8
mayur
14 Jul 2024
·
Stayed 1 night
Inconvenient Checkin and Checkout. Have to go to another property to checkin.
Inconvenient Checkin and Checkout. Have to go to another property to checkin.
6
Jemmel
24 Mar 2025
·
Stayed 3 nights
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
10
Michael W
15 May 2023
·
Stayed 2 nights
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
6
Philip
24 Jul 2024
·
Stayed 2 nights
Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).
Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).
10
Shafik
8 Feb 2025
·
Stayed 2 nights
Area is excellent, however driving car is not advisable.
Area is excellent, however driving car is not advisable.
6
David
20 Sept 2024
·
Stayed 2 nights
Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location
Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many guests found rooms very clean or spotless, but several reported issues such as stains, dust or cobwebs, insects, and worn furnishings.
Related guest reviews
2
Shui Lin Ena
19 Jun 2024
·
Stayed 1 night
This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!
This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!
6
Dennis
1 Nov 2024
·
Stayed 1 night
The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.
The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.
8
Gordon
11 Aug 2025
·
Stayed 3 nights
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
6
U.W
26 Oct 2024
·
Stayed 2 nights
Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;
Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;
8
Vincent
18 Nov 2025
·
Stayed 2 nights
The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.
The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.
2
Bhawandeep
1 Sept 2025
·
Stayed 3 nights
NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.
NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.
2
Zeeshan
7 Sept 2024
·
Stayed 1 night
Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost
Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost
10
Robert L
11 Jun 2024
·
Stayed 1 night
The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.
The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.
6
Manuela
17 Jan 2025
·
Stayed 3 nights
Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.
Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.
10
Patrick
26 Feb 2026
·
Stayed 2 nights
Sauber, super Bett, top Whirlpool, top Lage
Sauber, super Bett, top Whirlpool, top Lage
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are highly variable and themed: some are large with balconies or in‑room whirlpools and great views, while others feel small or dated, have sloped ceilings or compact bathrooms, and lack air conditioning (fans provided) with notable street and bell noise. Wi‑Fi and TV performance is inconsistent, and bed comfort varies.
Related guest reviews
8
David
23 Sept 2024
·
Stayed 2 nights
Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.
Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.
6
Traci
22 Aug 2025
·
Stayed 4 nights
The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.
The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.
6
James
29 Oct 2025
·
Stayed 2 nights
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
6
Katherine
29 Jul 2024
·
Stayed 1 night
Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.
Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.
4
Richard
12 Aug 2025
·
Stayed 2 nights
Bed was uncomfortable. No airconditioning. Old and tired.
Bed was uncomfortable. No airconditioning. Old and tired.
10
athena
30 Sept 2025
·
Stayed 2 nights
Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.
Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.
8
Marla
11 Aug 2025
·
Stayed 3 nights
The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.
The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.
8
Beth
15 Oct 2024
·
Stayed 1 night
There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.
There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.
2
Judith
7 Sept 2025
·
Stayed 1 night
There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful
There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful
8
Nick
13 Sept 2025
·
Stayed 3 nights
Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.
Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is inconsistent: many mention friendly, helpful staff and occasional early assistance, but others report rude interactions, no on‑site staff, and loud or careless housekeeping. Check‑in and support occur at the nearby Hotel Krone, which some find inconvenient.
Related guest reviews
8
Monty
18 Jun 2024
·
Stayed 1 night
The check in is actually a block away in a different hotel, so it is not convenient at the first.
The check in is actually a block away in a different hotel, so it is not convenient at the first.
6
Carla
13 Sept 2024
·
Stayed 1 night
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
8
Doreen
12 Mar 2024
·
Stayed 1 night
Sehr nettes Personal.
Sehr nettes Personal.
8
William
19 Sept 2025
·
Stayed 2 nights
RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.
RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.
10
James
14 May 2025
·
Stayed 3 nights
We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains
We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains
6
Jemmel
24 Mar 2025
·
Stayed 3 nights
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
10
Michael W
15 May 2023
·
Stayed 2 nights
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
8
Paul
22 Nov 2024
·
Stayed 2 nights
We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.
We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.
2
Teodora
9 Nov 2024
·
Stayed 1 night
The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .
The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .
10
Silvia
22 Oct 2024
·
Stayed 2 nights
Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍
Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Exceptionally central in the Old Town by the Chapel Bridge, with easy walking to the station, river, shops, and sights. The trade‑off is frequent noise and challenging car access within the pedestrian zone.
Related guest reviews
8
Leanne
9 Sept 2024
·
Stayed 2 nights
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
8
Michelle
13 Aug 2025
·
Stayed 2 nights
Great Location!
Great Location!
10
Teresita
26 Sept 2023
·
Stayed 1 night
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
6
Renata
20 Aug 2025
·
Stayed 1 night
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
10
Jacqueline
16 Oct 2024
·
Stayed 1 night
Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!
Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!
8
Gordon
11 Aug 2025
·
Stayed 3 nights
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
10
Shafik
8 Feb 2025
·
Stayed 2 nights
Area is excellent, however driving car is not advisable.
Area is excellent, however driving car is not advisable.
10
Mike
10 Sept 2024
·
Stayed 4 nights
Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.
Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.
8
Duane
21 Apr 2024
·
Stayed 3 nights
The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.
The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.
10
Casey
6 Jul 2024
·
Stayed 1 night
Great location, close to transit. Lots to see nearby
Great location, close to transit. Lots to see nearby
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is served at the nearby Hotel Krone and is often rated good to outstanding, though some note it isn’t included. There is no on‑site restaurant at Magic, but plentiful dining is just outside.
Related guest reviews
10
David
12 May 2024
·
Stayed 2 nights
Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic
Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic
8
J.P.
25 Jul 2023
·
Stayed 4 nights
Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.
Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.
8
Leanne
9 Sept 2024
·
Stayed 2 nights
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
6
Carla
13 Sept 2024
·
Stayed 1 night
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
8
Miguel Ángel
2 Nov 2024
·
Stayed 2 nights
Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.
Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.
10
Teresita
26 Sept 2023
·
Stayed 1 night
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
8
Lillian
15 Jun 2025
·
Stayed 1 night
Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.
Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.
10
Michael W
15 May 2023
·
Stayed 2 nights
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
10
Alberto
11 Feb 2026
·
Stayed 1 night
Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.
Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.
8
Eric
4 Oct 2024
·
Stayed 2 nights
The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.
The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.
Was this helpful?
AI-generated summary based on recent guest reviews
10
James
4 days ago
·
Stayed 3 nights
Excellent location, friendly staff, good breakfast
Excellent location, friendly staff, good breakfast
10
Meghan
3 weeks ago
·
Stayed 3 nights
The location is 10/10 you walk out onto the main square
The location is 10/10 you walk out onto the main square
10
andrew
6 Oct 2026
·
Stayed 1 night
The hotel is actally just a set of rooms between two bars. They're very comfortable, but it can be noisy. Breakfast is fabulous. Reception, parking and breakfast all take place 100m away at Hotel Krone. Which means you have to carry any luggage back and forth. Which means it might be easier just to get a room in the Krone.
The hotel is actally just a set of rooms between two bars. They're very comfortable, but it can be noisy. Breakfast is fabulous. Reception, parking and breakfast all take place 100m away at Hotel Krone. Which means you have to carry any luggage back and forth. Which means it might be easier just to get a room in the Krone.
2
Kim
27 Sept 2026
·
Stayed 2 nights
When we checked in to the room it was very much so not as advertised, unclean and very old which was fine until we found cockroaches in the bathroom and the bed. We notified hotel staff and they told us there’s nothing they can do . We ended up leaving for another hotel the same day we checked in. Great location though!
When we checked in to the room it was very much so not as advertised, unclean and very old which was fine until we found cockroaches in the bathroom and the bed. We notified hotel staff and they told us there’s nothing they can do . We ended up leaving for another hotel the same day we checked in. Great location though!
10
Xujin
14 Sept 2026
·
Stayed 1 night
Very good location. Very unique and interesting theme setting and deco. Good view with the old town and bell tower.
Very good location. Very unique and interesting theme setting and deco. Good view with the old town and bell tower.
FAQs about Altstadt Hotel Magic Luzern
Is parking available at the hotel?
Parking is accessible and provided by the hotel for guests who arrive by car. Valet parking is also available.
What type of breakfast is offered and what are the serving hours?
A homemade breakfast is served each morning to kick-start the day.
What are the check-in and check-out times?
The standard check-in time is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request, and guests are encouraged to contact the hotel for more details.
What accessibility features are available for guests with disabilities?
The hotel offers step-free entrances and wheelchair-accessible facilities, ensuring comfort for guests with disabilities.
Where is the hotel located in relation to key landmarks?
The hotel is situated in Old Town Lucerne, near local landmarks such as Chapel Bridge and Mill Bridge. It is also close to the Lucerne Ferry Terminal and offers access to various outdoor activities.
What are the policies for guests staying with children?
Children are allowed at the hotel, and the minimum age for children to stay for free has not been specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-12: 132.03812797202303USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 118.66376213336946USD
- 2026-11-16: 110.47304463687135USD
- 2026-11-17: 113.07539012561799USD
- 2026-11-18: 119.67793133702851USD
- 2026-11-19: 118.68708487833405USD
- 2026-11-20: 121.07492337470246USD
- 2026-11-21: 119.67274850481415USD
- 2026-11-22: 116.54660882855988USD
- 2026-11-23: 119.8684593167267USD
- 2026-11-24: 130.58702750257874USD
- 2026-11-25: 111.36231263237764USD
- 2026-11-26: 119.21039107189942USD
- 2026-11-27: 154.30858130964663USD
- 2026-11-28: 143.44930259465028USD
- 2026-11-29: 118.43267176064302USD
- 2026-11-30: 119.67274850481415USD
- 2026-12-01: 143.8182260149994USD
- 2026-12-02: 123.25576830266571USD
- 2026-12-03: 147.28141805895999USD
- 2026-12-04: 233.13494955287172USD
- 2026-12-05: 198.6574034727936USD
- 2026-12-06: 159.77143790997314USD
- 2026-12-07: 155.5029212422638USD
- 2026-12-08: 160.28026414535523USD
- 2026-12-09: 128.26879545249176USD
- 2026-12-10: 139.97651053192902USD
- 2026-12-11: 131.68047048078918USD
- 2026-12-12: 152.79191296447755USD
- 2026-12-13: 155.5029212422638USD
- 2026-12-14: 157.0492057715149USD
- 2026-12-15: 146.29461017082215USD
- 2026-12-16: 156.697261174881USD
- 2026-12-17: 169.30108457870486USD
- 2026-12-18: 216.4141904962311USD
- 2026-12-19: 257.02171455046084USD
- 2026-12-20: 216.14611354815676USD
- 2026-12-21: 199.6544760610962USD
- 2026-12-22: 224.5813749055481USD
- 2026-12-23: 225.98725179844666USD
- 2026-12-24: 227.1632498897858USD
- 2026-12-25: 225.57844749385072USD
- 2026-12-26: 286.8801960385132USD
- 2026-12-27: 242.6896521864319USD
- 2026-12-28: 288.0745359711304USD
- 2026-12-29: 257.02171455046084USD
- 2026-12-30: 461.61201375424196USD
- 2026-12-31: 455.504146953888USD
- 2027-01-01: NO DATA
- 2027-01-02: 235.54920703163148USD
- 2027-01-03: 178.19536313461305USD
- 2027-01-04: 180.89947218769836USD
- 2027-01-05: 131.39465747702027USD
- 2027-01-06: 143.88802597612002USD
- 2027-01-07: 135.92977028359985USD
- 2027-01-08: 164.75681767886354USD
- 2027-01-09: 150.797750960495USD
- 2027-01-10: 136.1507053341141USD
- 2027-01-11: 152.25348737239077USD
- 2027-01-12: 152.7376615USD
Check-in time starts at15:00Check-in time ends at23:00Check-out time ends at11:00
Check-in must be done by someone who is at least 25 years old.
CheckIn Restrictions
Late check-out fee: CHF 50.00 (subject to availability);
Age Requirements
Minimum guest age is 18
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
The front desk is open daily from 6:30 AM - 11:00 PM. The check-in location differs from the property location. Check-in location: [Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne]. If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out. Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Buffet breakfasts are available daily from 7:00 AM to noon for a fee.Fee for buffet breakfast: approximately CHF 23 per person;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 2.50 per person, per night
Popular amenities
Parking
Non-smoking rooms
Valet parking
Tour desk
Dry cleaning
Housekeeping
Services
Tour desk
Dry cleaning
Housekeeping
Currency exchange
Safe-deposit box
Luggage storage
Self laundry
Lockers Available
General
Non-smoking rooms
Adults only
Parking
Parking
Valet parking
Internet
Free wi-fi