Name: Holiday Inn Runcorn M56 Junction 12 by IHG
Address: Wood Lane, Beechwood, Runcorn, England, United Kingdom, Runcorn, Cheshire, GB
Price range: $51–$291 per night
Rating: 8

What guests think

Across reviews of Holiday Inn Runcorn M56 Junction 12 by IHG, travellers praise exceptionally friendly staff and useful leisure facilities like the pool and gym, while noting dated rooms, inconsistent maintenance, and occasional service or dining hiccups.

Rooms are often small for families, with uncomfortable beds or sofa beds, limited in room tech, and temperature control or noise problems mentioned. Breakfast receives frequent praise, but evening dining and bar service are mixed, with some slow service and higher prices. Expect friendly service and handy facilities in an older, budget-friendly property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many guests liked the pool, gym and spa, plus relaxed lounge and bar areas; parking is ample but parts of the car park and some leisure areas feel worn, with occasional drain smells reported.

Related guest reviews

8

Paul

Aug 10, 2025

·

Stayed 2 nights

Parking great, lobby and reception floor stunning, gym and pool lovely. When you go to the room and the rooms themselves, that's where to hotel let's people down. The bathrooms and lovely, great shower and soap and shampoo dispensers. The rooms though, dated, old style, not spacious if having a family if 4 in. The TV channels are strange also. As you browse from 1 to the max, you come across Adult channels mixed in with "normal" channels. Not great if your kids can read and doesn't feel right. They should be at the end and locked so kids can get in.

8

Paula

Jul 31, 2025

·

Stayed 3 nights

Room was tired but clean. Food was lovely. Pool was a good size and clean.

10

Jeevan

Apr 1, 2024

·

Stayed 3 nights

We enjoyed a lot in the pool, jacuzzi, steam room and sauna. My son was very happy a well deserved Easter break!! Thanks to entire staff who were very helpful and supportive!!

10

Wendy

Aug 26, 2024

·

Stayed 1 night

Convenient location. Great car park, lovely hotel facilities. Friendly staff

4

manu

Dec 6, 2024

·

Stayed 1 night

heard snoring from the adjacent room as there is no adequate acoustic insulation which affected our sleep. also the bathroom flush was temperamental. Also the parking lot is not surfaced properly and twisted my ankle as well. The cleanliness was good.

4

daniel

Sep 28, 2023

·

Stayed 1 night

Spa / leisure facility stunk of drains. Hotel in poor condition all round.

10

Robert

Jun 4, 2025

·

Stayed 2 nights

Good hotel and location with pool and gym.

10

Oliver

Jul 10, 2025

·

Stayed 1 night

Always a great experience here. Regularly stay here for work and the location is quiet, which is great after a long day. The staff are always friendly and helpful. Beds are comfortable and the amenities available are great. Bar prices are higher than I’d expect for being in the North, but the quality and selection available is great. The swimming pool is quite small, but serves a purpose and has a hot tub which is a bonus.

10

ELAINE

Aug 4, 2025

·

Stayed 2 nights

Swimming Pool Very Good Breakfast Lovely Interior Will definitely return

10

Corrina

Dec 6, 2024

·

Excellent value for money, use of the gym, pool and sauna was a lovely bonus. Courteous and helpful staff. Meal deals were good value and food quality was good. Would definitely stay again if we are in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: plenty of reports of clean rooms and public areas, but several note stains, mould or odours and some maintenance grime.

Related guest reviews

4

Jonathan

Oct 9, 2025

·

Stayed 1 night

The room smelt awful, the loo roll was cheap single ply rubbish (the loo roll is often a reflection of the quality of the accommodation in my humble opinion). The breakfast was good, location good, car parking was plentiful. For what it cast it was OK, nothing special.

6

Rob

Oct 2, 2025

·

Stayed 1 night

First of all, the staff I encountered were excellent and my evening meal was great. The room was not so good. Only one power socket working, so no TV. No heating. Room and bathroom were tiny. Bathroom not as clean as it could be, signs of mould and the room smelled damp (possibly due to faulty air con?)

10

JILL

Aug 2, 2025

·

Stayed 1 night

overall the hotel, and the staff were brilliant very clean room was fantastic.

6

Dean

Jan 17, 2025

·

Stayed 3 nights

Heating in the room was terrible and couldnt be controlled easily. Radiator was off most the night (seemingly controlled centrally or on timers) so freezing cold even with the horrible hot air heater on maximum when the radiators came on the room went from freezing to uncomfortably warm. Food is very overpriced and not good. It's crazy delivery food is far cheaper with delivery apps for large meals for the same price as a single main meal. Seems to be mostly for trade and so the car park can be a bit of a nightmare with all the vans or oversized vehicles in a tight car park. Managed to get parked every night but it was not full. The general cleanliness was questionable too, my tea cup had lipstick on it so clearly not swapped out and just wiped over or rinsed out between guests. The bathroom had a few stray hairs too in the corners of the shower. Iron shot out that horrible white limescale too so had to iron using a spare tshirt to stop it marking the clothes I wanted to wear, so this need some attention too.

6

Mary

Oct 19, 2025

·

Stayed 1 night

Food was average. Lovely staff. beds very uncomfortable and worn. shower trap dirty

2

julian

Nov 17, 2025

·

Stayed 1 night

From.original booking was a pain booked for 15th nov. Systerm gliched changing to 16th nov. After a week of back and forth hotels.com.& holiday inn eventually changed to original required date. At no extra charge.on arrival.at holiday inn runcorn was greated by a car park full of.potholes.. upon checking in was told there was an afditional fee to pay. Nope there wasnt. Given room.326. Upon getting in looked like they gave us the cheapest room in the hotel. Stains on the walls around the toilet. Was 1st thing we noticed. Upon entering the rest.of room. Noticed massive stains on the carpet. Holes in the wall. Light fittings hanging loose. ..bed was very uncomfortable old fashioned on legs and casters. Upon laying on the bed you felt like it was gonna fall apart. Sofa bed was a single.bed. not a sofa bed as stated by hotel which was just as uncomfortable as the main bed. Pillows.very lumpy. Rips on.the sides of the bed. And then at 10.30pm on the coldest night of the year the heater and radiators in the room didnt.work. upon leaving on sunday was again told there was an additional fee to pay. Worst stay and experience we.ve had and probably last time.we will.use holiday inn and.hotels.com

8

Paul

Sep 17, 2023

·

Stayed 1 night

Nice place but the room needed a update, door in the bathroom was worn and tatty (424), controls in the shower missing a part and slow running shower. Duvet not clean. Our telephone in the room didn’t work either.We order two meals, the first one took approximately 40 minutes for a burger which was Luke warm when it arrived, the macaroni was lovely and didn’t take very long though.

2

Ebony

Oct 13, 2025

·

Stayed 2 nights

We had booked to stay for 2 nights, myself, my husband and our 2 boys aged 2 years and 2 months. Our room consisted of a double bed and a sofa bed. Neither of which appropriate for a 2 month old baby - a cot should have been provided. However, the room was that small, there wasn’t any room for a cot. The only place my 2 year old could play was under the pull out bed which is completely dangerous but he wasn’t left with much of a choice. The room itself was disgusting and looked like it hadn’t been cleaned in months. The windows were covered in cobwebs on both the inside and the outside. The curtain had a brown stain on it, the ceiling was covered in damp that had been painted over and all the lampshades were stained. How do you expect anyone to stay in this room never mind 2 small children. The base of the double bed was ripped and falling apart and the pull out bed was cheap and you could feel the metal frame when laid on it. There was a floor lamp that stood on a tilt as it was broken and if knocked it would have just fallen over potentially landing on small children. The staff were very accommodating however and arranged a transfer to a different hotel.

2

Jay

Mar 4, 2023

·

Stayed 2 nights

Poo stain on the toilet seat, blood stain on the carpet and on toilet towels

8

SUSAN

Aug 12, 2024

·

Stayed 3 nights

I arrived at the hotel room and noticed that the room looked very small for my bathroom really small but only great things l noticed was everything was very super clean, their facilities were amazing, lovely and friendly people.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated and on the small side, especially for families, with some uncomfortable beds or sofa beds, limited in room tech, and temperature or noise issues.

Related guest reviews

8

John P

Mar 25, 2024

·

Stayed 1 night

Hotel looks dated outside, however the inside was generally very nice, lots of lounge seats, and nice atmosphere. The rooms were a little small, and the beds were standard double and not particularly comfortable… but adequate. The only thing I would say is that although generally a good standard. there were a few areas of the hotel that were tatty, and would not take much to put right (chunks of paint out of doorways, and the lift area for example).

8

Kate

Jun 20, 2023

·

Stayed 1 night

Excellent checkin quick with very friendly staff. Good bar area and snacks. Room was okay, quite small but clean however two things let down the comfort of our stay, firstly the room was very warm in the evening and the thermostats is centrally set so couldn’t alter. Secondly we had a room facing the car park and the noise started very early with vans turning and cleaning which disturbed our sleep. Breakfast was very good lots of choice and tasted good. All in all a good stay but would ask for a quieter room next time facing the lawn.

6

SIU WING DENISE

Jul 2, 2023

·

Stayed 1 night

Old-fashioned decor, no USB sockets.

6

Joanna

Dec 16, 2024

·

Stayed 2 nights

Staff were lovely and friendly but the room we stayed in was far too small for two adults and a nine year old, there was no space between the sofa bed and double bed which meant it was very difficult for my husband to get out of bed without disturbing both myself and my daughter. The hotel would be better off putting a single bed right up against the window and advertising it as a triple room as the sofa bed did not fit. The edges of the sofa bed also looked very grubby. Cooked Breakfast was good on the whole but the coffee machine didn't work for the whole of our stay was disappointing. They had also run out of muesli, crunchy nut cornflakes etc so not the usual holiday inn variety.

8

Paul

Aug 10, 2025

·

Stayed 2 nights

Parking great, lobby and reception floor stunning, gym and pool lovely. When you go to the room and the rooms themselves, that's where to hotel let's people down. The bathrooms and lovely, great shower and soap and shampoo dispensers. The rooms though, dated, old style, not spacious if having a family if 4 in. The TV channels are strange also. As you browse from 1 to the max, you come across Adult channels mixed in with "normal" channels. Not great if your kids can read and doesn't feel right. They should be at the end and locked so kids can get in.

8

Anita

Jun 7, 2024

·

Stayed 2 nights

Hotel itself is nice but the room and the bathroom was very small. Swimming pool and the gym were lovely. Breakfast was good. Parking was free.

6

Chris

May 5, 2025

·

Stayed 1 night

The bed was old and uncomfortable. The pillows were like bags of mini potatoes. Premier Inn for me next time. Good job it was a super cheap deal.

6

Caitlin

Feb 5, 2023

·

Stayed 2 nights

Staff were lovely and welcoming on arrival and explained where our room was. Upon getting to our room, our TV was smashed from pervious people staying. Complained to reception who gave us a new TV, however, the remote didn’t work and we had 2 channels to watch which still wasn’t watchable as it kept loosing signal. Finally the bed was tiny and very uncomfortable. Other than that, was a nice hotel

4

Ian

Jul 29, 2025

·

Stayed 1 night

Bed was fine but the sofa bed was extremely uncomfortable. Also travelling with a 5yo and 3yo, they are asleep early. There’s an expectation that hotels are equipped with a smart tv or at least decent WiFi. We had neither so would not recommend this place if you are planning to spend the evening in your room. Despite the bad night of sleep and nothing to do in the evening, the hotel staff were friendly, the pool was perfect for an afternoon and food was good with free kids meals too.

8

Dean

Mar 18, 2024

·

Stayed 4 nights

Staff were absolutely fabulous. Couldnt fault any of them. So friendly and go above and beyond for guests. Only thing was the room designed for a family was tiny. Not much space for 3 of us and suitcases. Could do with ramps out the front for guests with heavy suitcases rather than just steps.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a strong point, with consistently friendly, accommodating staff; a few guests experienced slow check in or poor follow up on issues.

Related guest reviews

10

Stephen

Apr 2, 2025

·

Stayed 7 nights

The staff at this hotel are exceptional - Rebekka, Meg, Jemma, Grace, Tom, Adele, Olivia and Ruth all make you feel like you're part of a big family and take care of you making your stay wecoming. We will definately be back. IHG should be so proud of all of them, they are your biggest asset

10

Steve

Jun 8, 2025

·

Stayed 1 night

The staff were super friendly from reception, to chamber maids and especially breakfast team

10

Luke

Sep 12, 2025

·

Stayed 1 night

Service was outstanding, with staff providing support promptly and courteously

10

Elizabeth

Feb 15, 2024

·

Stayed 2 nights

This was our second time staying at this hotel.. Staff were amazing.. Thank you

10

Diane

Apr 29, 2024

·

Stayed 2 nights

Hotel staff make this hotel special. Nothing too much trouble. All friendly and helpful. We were on floor 4. Great view of woods from windows that open to let fresh air in. Plenty of parking.

10

Natalie

Nov 9, 2025

·

Stayed 1 night

Great staff

2

Scott

Aug 17, 2024

·

Stayed 1 night

Upon arriving at the hotel, we found no one at the reception to check us in. After about five minutes, a staff member finally arrived, quickly processed our check-in, and assigned us a room. However, the room, labeled as a family room, was extremely small and outdated. While it appeared clean, it was difficult to be certain given the worn and aged furniture and fixtures. On a positive note, breakfast was excellent, offering a wide selection of options. After breakfast, we returned to our room, intending to check out by the noon deadline. However, at around 11:30 am, the cleaning staff knocked on our door, asking to clean the room, which forced us to rush packing and proceed to checkout. On our journey home, about three hours later, we realized my daughter had left something in the room. We immediately called the hotel and were informed that the item would either be placed in lost property or sent to the laundry. I was told to call back the next morning to arrange for its retrieval. When I called the next day, I spoke to a different staff member who assured me they would contact housekeeping and call me back, but that call never came. Two days later, I called again and was given the same response: the item was probably with the laundry, and I would receive a call back. This, too, never happened. After several more days and multiple follow-up calls, I was promised a call back from a manager, which, unsurprisingly, also did not occur. At this point, I've given up hope of reco

10

Mim

Jun 10, 2025

·

Stayed 2 nights

The reception staff were lovely, very friendly and helpful.

10

Stephen

Aug 19, 2025

·

Stayed 3 nights

Staff are exceptional. Food exceptional

10

WILLIAM

Feb 12, 2024

·

Stayed 2 nights

second year for our annual event, absolutely fantastic service , beyond anything you would expect. Angie the manageress could not do enough and all the staff were superb. Room clean, breakfast worth every penny. Had some guests from the USA who were blown away by the level of service given, Can't reccomend highly enough

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet, convenient base near major roads and handy for area attractions such as Chester Zoo and Liverpool; a few found the approach road hard to find.

Related guest reviews

10

Brendan

Nov 3, 2025

·

Stayed 2 nights

good value and handy location

10

Leigh

Apr 20, 2025

·

Stayed 2 nights

Great hotel in superb location for chester zoo. Staff were lovely, friendly and chatty. Hotel was lovely, spacious and clean and great bar area and breakfast room. Would definitely stay again. Was very impressed.

8

Julie

Jun 30, 2024

·

Stayed 1 night

Great location to motorways. We used the pool. Good size and VERY clean. Best breakfast we’ve had at a hotel. Variety and quality was excellent. Only 2 issues we had, phone in room did t work but no big deal. Also we thought we were getting a room with a sofa bed but instead it was a camp bed. Impossible to sleep in so we ended up just putting the mattress on the floor.

10

Brenda

Jul 14, 2025

·

Stayed 1 night

Really enjoyed my stay. Excellent value for money. Quiet location and easy access to major roads. Good breakfast with excellent choice options.

8

Anthony

Feb 28, 2023

·

Stayed 1 night

It was in a leafy suberb, and with easy access

10

Mark

Oct 19, 2025

·

Stayed 2 nights

Great staff, great location a very pleasant stay

10

Paul

Apr 9, 2023

·

Stayed 1 night

Easy access to the airport. Comfortable hotel.

8

Syd

Mar 25, 2024

·

Stayed 1 night

Nice hotel. Staff friendly and helpful. Liverpool within easy reach.

10

Nicola

Apr 19, 2025

·

Stayed 1 night

Great base

8

Kenneth

May 26, 2025

·

Stayed 1 night

Only a one night stay but suited our needs. Receptionist (didn’t get name) was brilliant on arrival and departure. Very welcoming, helpful and chatty. Room was good with all we needed. Very good breakfast and, again, staff member on entering was very pleasant and helpful. Hotel ideally located and would stay again if in that area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, and kids eat free is appreciated; evening dining and bar service are inconsistent, with occasional long waits, limited availability, and prices seen as high.

Related guest reviews

6

John

Dec 7, 2023

·

Stayed 1 night

Easy check in very friendly receptionist, bar staff very friendly and helpful!!! Poor meal ordered wrap and onion rings wrap came out missing rings - Barman went to chase and still 45 minutes later nothing got refund and apologies. Bathroom was dirty Other than that everything was fine

6

Gillian

Nov 20, 2025

·

Stayed 1 night

The Bar service was disapointing No Cider or Ice. Couldnt eat in the restaurant as coach party in. Heating not working in the room.

10

Monika

Sep 15, 2025

·

Stayed 2 nights

Generally great stay. Dog friendly and didnt get charged for the dog. The bed was a bit small but comfy. We had everything we needed in our room, and staff were helpful and polite. The breakfast and food in the restaurant was nice, and bonus points for "children eat for free".

6

melanie

Oct 7, 2025

·

Stayed 1 night

Room was shabby,bathroom door would not close with kicking it.The fan in bathroom didnt work.We ordered jacket pototoe for evening meal sent them both back twice as they were uncooked,we had waited over a an hour to get our meal.The staff were run off there feet,but they did do their best.

6

Dean

Jan 17, 2025

·

Stayed 3 nights

Heating in the room was terrible and couldnt be controlled easily. Radiator was off most the night (seemingly controlled centrally or on timers) so freezing cold even with the horrible hot air heater on maximum when the radiators came on the room went from freezing to uncomfortably warm. Food is very overpriced and not good. It's crazy delivery food is far cheaper with delivery apps for large meals for the same price as a single main meal. Seems to be mostly for trade and so the car park can be a bit of a nightmare with all the vans or oversized vehicles in a tight car park. Managed to get parked every night but it was not full. The general cleanliness was questionable too, my tea cup had lipstick on it so clearly not swapped out and just wiped over or rinsed out between guests. The bathroom had a few stray hairs too in the corners of the shower. Iron shot out that horrible white limescale too so had to iron using a spare tshirt to stop it marking the clothes I wanted to wear, so this need some attention too.

8

Pam

Oct 8, 2023

·

Stayed 1 night

Hotel is great big free carpark available. lounge area is nice QR code table service available , room was clean , pool was nice though sat afternoon was busy with kids all gone by 6 if you prefer it quicker, only negative was the evening meal not good at all and expensive

6

Malgorzata

Dec 27, 2024

·

Stayed 3 nights

We have half board book. Breakfast was pretty basic but you still have chance to choose something. Dinner was absolutely awful,still half frozen and taste disgusting. Over Christmas was the same dinner each night,on the end we ended up having dinners outside because we could get food poisoning

10

janette

Oct 12, 2024

·

Stayed 1 night

Fantastic breakfast and the staff were lovely. Great value for money

10

Nick

Feb 1, 2023

·

Stayed 4 nights

Used HI as a base to visit Liverpool/Manchester/Knowsley Safari Park & The Lake District. Best ever breakfast with a very extensive range of food options, in fact it’s the best breakfast experience from a UK hotel that we’ve been to, you won’t go hungry, it literally filled us up way past lunchtime. They do very tasty Omelettes, with different fillings, which set us up for the day. All the staff at Runcorn have been very helpful & accommodating. Special to mention to Bek, Phil & all the team in the restaurant, especially at breakfast time. Thanks Phil for your ideas of where to go & recommendations, your customer service was exceptional. Bek, thanks for everything you did for us & the welfare of the guests during the technical fault with the alarms, which didn’t hinder our evening. We came up for my Fiancées birthday for a long weekend & thoroughly enjoyed each day & to come back to a welcoming hotel, was the icing on the cake. Thanks everyone & we will be back next time we are in the area. Regards, Nick & Jo (The southerners, lol)

10

Sarah

Sep 18, 2023

·

Stayed 2 nights

Great stay for the budget! I think it must have been fairly recently renovated. The reception/bar area was lovely, nice seating and great atmosphere. The front desk staff were really lovely, 5* service! The room was quite small if I compare it to other budget hotels but again still good for the budget. The bed was a double, my partner and I are used to bigger so that was hard to adjust to but wouldn't be a problem for everyone. There is 24/7 room service which was great as we arrived at 8pm and needed food. The food was great as well! A tip: order a kids burger and you will get the same as an adult portion for half the price! Also, plenty of parking, great breakfast (£12pp if ordered before the morning you want to eat), didn't use the swimming/gym facilities but they are free for guests.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$75
February	$79
March	$78
April	$82
May	$82
June	$92
July	$81
August	$111
September	$90
October	$91
November	$82
December	$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $72	5 $91
6 $58	7 $75	8 $73	9 $64	10 $68	11 $63	12 $193
13 $58	14 $68	15 $124	16 $64	17 $68	18 $66	19 $69
20 $51	21 $98	22 $98	23 $91	24 $79	25 $64	26 $90
27 $70	28 $127	29 $168	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $82	3 $291
4 $66	5 $93	6 $110	7 $108	8 $88	9 $91	10
11 $81	12 $93	13 $110	14 $109	15 $88	16 $81	17 $97
18 $81	19 $93	20 $115	21 $109	22 $88	23 $79	24 $99
25 $81	26 $93	27 $110	28 $109	29 $88	30 $81	31 $105

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Runcorn M56 Junction 12 by IHG

Have a question?

Considering this hotel for your Runcorn trip?

Prices for upcoming dates