Consort Hotel & Urban Spa

Room was dated and worn, and smelt a bit musty. Dust everywhere including remote control. Shower didn’t work and handle on bath was broken. Told parking was free on website but it’s £3 a night. Only ideal if you need a quick kip before moving on. Won’t be staying again

The staff are amazing got lock out of my room and the staff was great to help and even offered a hot chocolate this is the best hotel I’ve stayed at will continue to use this place to stay

I had to pay again for parking even though I had pre paid.

Room was dirty x mould on tiles in corner Dirt on tiles by radiator in bathroom Bed was thrown together duvet was not flat in in cover and bedding arranged nicely on bed the room needed hoovering Our dog found items under the bed which could have been extremely dangerous to eat a top off a bottle which I had to get out of her mouth. But what was more worrying was the foil sachet of citaopram tablets I retrieved from under the other bed. Plus once I’d retrieved these also found a medical canular down the side of the bed where the bed was pushed against the wall we took photos of of said items We stayed 2 nights There was no housekeeping done do refills of coffee or tea etc etc Towels were only one large and one small per room when there is two guests I appreciate it’s a budget hotel but I still expect it to be clean and safe for my dogs. Just because we have dogs with us the rooms should still be of a high standard. The fact that you charge an extortionate amount per night per dog for nothing is day light robbery. My dogs sleep in there own crates and do not make the £80 extra cleaning charge for our visit at £20 per night per dog The fact that last night there was a very loud party going in was not ideal when people want to sleep Breakfast was adequate I’m afraid it was one of the worst places we have ever stayed

Very poor condition. Old and not maintained. Rooms are very old. Not sure if bedsheets were clean. As we got into the room, we found 3 beds, 1 double and 2 singles, we were only 2. The toilet seat was closed but when we opened it, there was pee in there! Staff not welcoming. Limited dining options.