Mercure Newbury West Grange Hotel

Lovely clean well appointed room ,had everything we needed, even a fridge ..powerful shower and comfortable bed . Good range of items for breakfast, hot or cold . Ample parking and very friendly staff. We would definitely stay here again if in the area .

The front desk staff, Dipesh was very caring and helpful with us. There were a couple of issues with the room that we were initially assigned but Dipesh was able to resolve the problems with the room in a friendly and quick manner. Overall he provide very high quality service.

We had been told that the chef was starting at 6 on Christmas Eve and when we went down we were then told the chef wasn’t starting until 7 and we had to be elsewhere at 7. We were able to get a meal when we returned. On Christmas Day we were told that there would be sandwiches available in the evening and there wasn’t so we had crisps and peanuts for our meal.

Good parking on site, good buffet breakfast. Bed very comfortable.

Staff very welcoming, but on checkin we were warned we’d experience noise as it was party night. We actually didn’t experience bad noise from the party or was the noise from the next room. Kept us awake til 4.30 am with their shouting and banging doors shouting Jill. I like to sleep when we stay in a hotel so sadly we won’t be returning. Room was nice and comfy maybe they need to be soundproofed. Room rather hot and we had to,pen the windows to cool it down. Breakfast was good and plenty of options very rarely get offered fried bread with cooked breakfast so that was nice to see. Sorry for the low rating.