Name: Metcalfe Hotel Ottawa by Gray Collection
Address: 123 Metcalfe Street, Byward Market - Parliament Hill, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $176–$562 per night
Rating: 9.07

What guests think

Metcalfe Hotel Ottawa by Gray Collection draws strong praise for its welcoming staff, stylish modern spaces, and central, walkable location, while feedback about room noise, climate control, parking costs, and occasional elevator or Wi‑Fi issues appears across reviews.

Guest rooms combine hardwood floors with quality amenities, and many find the beds very comfortable, though layouts and views vary. The on-site French bistro earns frequent compliments for brunch and dinner, with occasional notes about price or slower service at busy times. Cleanliness is usually strong, with only occasional lapses noted. A good fit for travellers who prefer design-forward, boutique hotels.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Striking lobby and a well-liked gym/games area are positives, but there is no pool. Parking is valet-only and often expensive or confusing, with occasional elevator outages and spotty or paid Wi‑Fi noted.

Related guest reviews

8

Lucy

Mar 23, 2025

·

Stayed 2 nights

Beautiful and modern property with friendly staff. Parking is not available (except for valet) and expensive in the area but otherwise was a very nice stay.

6

Aslihan

May 28, 2025

·

Stayed 1 night

The hotel is beautiful and overall very clean. I did however notice a glass in my room that had a dirty ring that was stained onto the glass and only other issue was the terrible wifi and connectivity within the building and in my room. I could not even have a simple page load with wifi or using my phones hotspot.

10

Karen

Aug 26, 2025

·

Stayed 3 nights

Location was excellent, easy walking to Parliament, restaurants and the Hop on hop off buses. Staff were great, room was clean and modern…only downside to property is there is renovations going on at the moment so only one elevator was working.

10

Brynne

Nov 22, 2025

·

Stayed 1 night

Convenient central location for stay. Valet parking on site. Very comfy beds.

10

Joelle

May 19, 2025

·

Stayed 5 nights

Had a great stay here. It was well maintained , clean and staff were very helpful and friendly. There is no pool but a great gym with ping pong tables, a basketball hoop and a little putting green. Would highly recommend for all of the above as well as location

4

Heng

Nov 9, 2025

·

Stayed 2 nights

Stayed for two nights at this supposedly 4-star hotel (It is not or should not be; better spend your money somewhere else!). It has 8 plus floors but only has 2 elevators for guests (seriously?!). One of them was already down when I checked in. The second one broke down when I checked out. There was no clear instructions on how to access the stairs and get to the lobby. Thanks to that, I had to drag all my stuff down the stairs directionless and missed my train. Imagine people with mobility issues having to do that. Staff offered no help. Complained to reception and the guy at the reception said “beyond my control.” Every sentence started with “unfortunately…” in a passive aggressive tone. Zero customer service skills. How can you run a hotel with no backup plans for elevators? If it was part of regular maintenance, no notices were given. This place is deeply disappointing. If you see this review, I suggest you NOT book it. There are plenty thoughtful and well-maintained hotels in Ottawa and trust me, this one absolutely does not deserve your money.

10

Katherine

Jul 5, 2025

·

Stayed 1 night

Nice boutique hotel with great staffs. The bed was very comfortable. No swimming pool but you have access to a gym with pumping tables. The location was great.

10

Sarah

Sep 2, 2025

·

Stayed 2 nights

We liked the restaurant and the family friendly gym space was great!

10

Richard

Jul 8, 2025

·

Stayed 1 night

Great place but they neglect to tell you that there is only Valet Parking at $47.00. I was NOT happy.

8

Woon Wah

Sep 18, 2025

·

Stayed 1 night

I would have preferred to know they were having some renovations during my stay- only one elevator available. I appreciated that the friendly staff told me about the cheaper parking option rather than park on site.

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Cleanliness

Rooms and common areas are generally very clean and well kept, with many compliments for housekeeping. A few guests reported lapses such as bathroom issues, dust, or missed details.

Related guest reviews

4

Mathew

Nov 10, 2024

·

Stayed 1 night

There was no vallet parking, had to park off property, and a dirt bathroom with hair stuck to the shower.

6

Aslihan

May 28, 2025

·

Stayed 1 night

The hotel is beautiful and overall very clean. I did however notice a glass in my room that had a dirty ring that was stained onto the glass and only other issue was the terrible wifi and connectivity within the building and in my room. I could not even have a simple page load with wifi or using my phones hotspot.

10

Megan

Oct 26, 2025

·

Stayed 2 nights

Clean, spacious, comfortable room. Friendly, helpful staff. Great location.

2

Harman

Aug 18, 2024

·

Stayed 1 night

Dirty and wrinkled bedsheet , room not clean, not a good experience overall

8

Catherine

Feb 2, 2026

·

Stayed 2 nights

Staff were lovely and accommodating; cleanliness of the room was not great (used fake eyelashes on the counter & an unflushed toilet when we first entered—everyone’s entitled to an off day I suppose, lol!). Cleaning staff very kind and responsive, but our room was right next to their supply closet so at all hours there was quite a bit of noise with the door opening and closing constantly (just bring earplugs and you’ll be fine). Ample towels, wonderfully comfy bed, will come again.

10

Charlene

Nov 9, 2025

·

Stayed 2 nights

Clean rooms, fantastic staff, great boutique hotel

10

CONGCONG

Aug 8, 2025

·

Stayed 2 nights

Receptions are good, professional, and the room is clean!

10

Mary

Nov 22, 2025

·

Stayed 2 nights

Modern, clean, stylish hotel in the heart of downtown Ottawa.

8

Vaanya

Nov 10, 2024

·

Stayed 3 nights

The room was big, but the washroom was tiny. With our toddler, it was hard to manage. I also noticed a lot of dust and lint around the bed because my kid was playing on the floor. It was shocking because the first impression I got from stepping into the hotel was that it was wow.

10

Pamela

Jan 10, 2026

·

Stayed 1 night

Extremely courteous staff, clean and updated room. Thank you.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with hardwood floors and quality amenities; many find the beds very comfortable. Layouts and views vary, and several mention lobby or street noise, HVAC performance, or low shower pressure.

Related guest reviews

6

Stephen

May 19, 2025

·

Stayed 2 nights

Location was fantastic. Short walk to Parliament and other important sights. The staff was easy to deal with. The fan in the bathroom was broken and had been for some time as evidence from the peeling paint on the ceiling. The room was really small with no place to unpack clothing/personal effects.

8

ZHAN

Aug 26, 2025

·

Stayed 2 nights

Air conditioning is loud but otherwise everything is good!

10

hai

Aug 6, 2024

·

Stayed 1 night

Safe and convenient

8

Tara

Mar 2, 2025

·

Stayed 2 nights

Loved the aesthetic of the hotel but if your room in on the front side of the hotel you will hear the noisy cars and the court yard noise hard to sleep

8

Katie

Oct 5, 2025

·

Stayed 2 nights

Great staff and service. The bed was extremely comfortable and the bathroom was beautiful and very clean. The desk area was great for work and the designer chair perfect. Loved the Le labo toiletries. Unfortunately I was very close to ongoing construction and the atrium, so my stay was quite noisy. The construction continued throughout the first night stay so I did not sleep more than a few hours, which was a shame. Other than that, I highly recommend staying here and also dining at the restaurant. The food was amazing!

6

Mike

Oct 21, 2025

·

Stayed 1 night

A courtyard room is not an outside courtyard but a courtyard to the main lobby and dining area.

10

Feda

Nov 22, 2025

·

Stayed 2 nights

The room was so clean and spacious and comfortable. The bathrooms are modern and well equipped. The onsite restaurant was very good. The hotel staff was friendly and welcoming. Would definitely return to The Metcalfe and recommend it to anyone visiting Ottawa.

8

William

May 10, 2025

·

Stayed 3 nights

Positives: rooms, staff, location Negatives: bathtub/shower had no grab bars, and since step up into bathtub was high, more elderly people may find it difficult to get into and out of. No exhaust fan in bathroom. Only valet parking available, which was expensive.

8

John

May 4, 2025

·

Stayed 2 nights

Very nice hotel but the water pressure on the shower was too too too low. Unfortunately This is a deal breaker for me. Also too much noise on the steer after hours and can hear inside our room. This was most likely because we were on a lower floor (2nd floor)

10

My Thanh

Mar 7, 2025

·

Stayed 2 nights

Beautiful hotel and i love that the rooms have hard wood floors and Le Labo toiletries are offered. Will stay here again!

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Service

Service is widely described as friendly, attentive, and accommodating, with staff often going above and beyond. A minority reported inconsistent front-desk help, delays, or difficulty resolving issues.

Related guest reviews

8

Margaret

Nov 11, 2025

·

Stayed 4 nights

The breakfast wasn’t free as stated earlier. Wonderful staff.

10

Simon

Jul 17, 2025

·

Stayed 5 nights

Everything about this stay was on point. Staff were amazing, friendly and proficient. Room had been very well remodelled, and finished with quality accents and detail. The only drawback is the parking by valet only - but this can be overcome easily by parking at the city hall underground lot a few blocks away. Very charming.

8

Michelle

Jan 1, 2026

·

Stayed 1 night

Clean room, seamless check in, great staff, late check in requested and confirmed for 1pm but then morning of check out, we were told we were late checking out by noon...

10

Angela

Oct 10, 2025

·

Stayed 2 nights

Very happy with our stay at the Metcalfe. We were travelling as a group and had two rooms. Both were clean, well stocked with amenities and well maintained. We needed extra water and coffee and the front desk assisted us without issues. The thing that stuck out to me the most was when we checked out we left our bags with the hotel to walk around before our train. When we returned, one of the bags were not returned to us. When I called the hotel, assuming the bag was lost, they instead assured me they would send it promptly over to Montreal. Everything arrived later in the week, safe and sound. We were so impressed. I would stay at the Metcalfe again for the location, the rooms and the aesthetic- but also knowing that the staff go above and beyond just solidifies this decision. Thank you.

2

Jose

Oct 23, 2025

·

Stayed 1 night

I was confirmed and checking in and was told upon check in TJ’s they have no room for me and had to rebook me elsewhere, This is totally unacceptable and an absolute total inconvenience. Furthermore, I was booked several blocks away n an older hotel an away from friends who are booked at the metcalfe. I expect a full refund for this bad bad experience -

4

Heng

Nov 9, 2025

·

Stayed 2 nights

Stayed for two nights at this supposedly 4-star hotel (It is not or should not be; better spend your money somewhere else!). It has 8 plus floors but only has 2 elevators for guests (seriously?!). One of them was already down when I checked in. The second one broke down when I checked out. There was no clear instructions on how to access the stairs and get to the lobby. Thanks to that, I had to drag all my stuff down the stairs directionless and missed my train. Imagine people with mobility issues having to do that. Staff offered no help. Complained to reception and the guy at the reception said “beyond my control.” Every sentence started with “unfortunately…” in a passive aggressive tone. Zero customer service skills. How can you run a hotel with no backup plans for elevators? If it was part of regular maintenance, no notices were given. This place is deeply disappointing. If you see this review, I suggest you NOT book it. There are plenty thoughtful and well-maintained hotels in Ottawa and trust me, this one absolutely does not deserve your money.

10

Silvia

Oct 30, 2025

·

Stayed 2 nights

Always a great stay at the Metcalfe! Attentive staff, very friendly. Excellent restaurant!

10

juan

Nov 28, 2024

·

Stayed 2 nights

I had a wonderful experience with the staff during my stay. When I accidentally left my wallet at the front desk after checking out, the staff quickly chased after me to return it. Their attentiveness and kindness truly stood out. Thank you for such outstanding customer service!

4

claire

Apr 19, 2025

·

Stayed 2 nights

Too difficult to make changes on the reserve. I will never book with Expedia again. The front desk was not helpful with my illness when I had to cut our trip short by one night. We had to pretty much beg for a refund.

10

Jonathan

Nov 19, 2025

·

Stayed 1 night

The Metcalfe Hotel is a wonderful place to stay in central Ottawa. When I arrived at check in I was informed that there was a maintenance issue with my room and as a result they would be putting me in their neighbouring connected property in what I assume is meant for their short term vacation rentals. Because of the minor inconvenience the hotel compte my room for free, comped my valet for free including a full charge on my Tesla and also gave me a $50 dining credit to be used in their restaurant. The hotel went above and beyond giving me a free stay since my hotel room was not available and all other rooms were sold out. Highly recommend and I would definitely stay here again thanks to their generosity.

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Location

Central, walkable base for Parliament Hill, the canal, and downtown sights. Some report late-night street noise in certain rooms.

Related guest reviews

10

Julie

Feb 16, 2026

·

Stayed 1 night

They allowed me to check in a couple hours early. Staff was kind, hotel clean and lovely. Great location, right around the corner from Rideau Canal.

10

James

Nov 18, 2025

·

Stayed 3 nights

Clean, big room. Close to Parliament hill. sparks street, and Byward market, Gym and Restaurant. A great stay overall!

10

Megan

Oct 26, 2025

·

Stayed 2 nights

Clean, spacious, comfortable room. Friendly, helpful staff. Great location.

10

Alberto

Nov 12, 2025

·

Stayed 2 nights

Room was very clean, comfortable and with perfect combination of lights, making it very relaxing. Nice hotel in central position, very close to Parliament Hill.

10

Ken

Jul 20, 2025

·

Stayed 2 nights

It was what I needed, quiet, comfortable, walking distance to everything downtown. It’s even walkable 40 mins to TD Place for some sports. Well, for me anyway. Transit is available to everywhere.

10

Louise

Aug 5, 2024

·

Stayed 2 nights

Great location. Close to everything you may want to see in Ottawa.

10

Eileen

Aug 25, 2025

·

Stayed 1 night

Great location and walkable to many national museums and shops. Beautiful rooms and lounge area on site. Would definitely stay again

10

Alexander

Aug 26, 2025

·

Stayed 2 nights

Great spot. Will stay again. Area is a little run down but not unsafe by any means.

10

John

Oct 8, 2024

·

Stayed 3 nights

Hotel is superbly situated to walk anywhere in central Ottawa. It is well designed, with very clean, comfortable rooms and the staff at Reception are welcoming and efficient. The attached restaurant, Cocotte, is excellent.

6

Helena

Sep 29, 2025

·

Stayed 1 night

Loud music from a bar outside the hotel persisting until 6:00 am … and loud patrons loitering on the sidewalk. Impossible to sleep.

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Dining

The on-site French bistro is frequently praised for tasty brunch and dinners. Some note higher prices or slow/inattentive service at busy times; reservations help.

Related guest reviews

10

Ian

Sep 15, 2025

·

Stayed 2 nights

Staff were super attentive, love the soaps and products offered. Nice restaurant in the hotel, central location and easy walks to all sites.

10

Philippe

Jul 13, 2025

·

Stayed 1 night

The large atrium was beautiful with ample seating for lounging. The Cocotte Bistro had a fantastic brunch and all of the hotel staff were amazing and ensured a pleasurable stay while accommodating our many requests .

10

ALISON

Oct 13, 2025

·

Stayed 3 nights

My husband and I visited for a short 4-day holiday. Cannot beat the location. The staff was super attentive. The attendant covering the valet service really went above and beyond. The dining room's Breakfast Américain was amazing. Will be staying again. Would definitely recommend.

10

Suzanne

Jan 12, 2026

·

Stayed 1 night

Lovely room and the dining room was a real treat. Thoroughly enjoyed the salmon tartate, nicoise, steak frites and the pecan pie :) Highly recommend! We'll be back.

8

Xi

Oct 13, 2025

·

Stayed 2 nights

Room is okay, spacious than expected, clean, and hotel staff are super friendly and helpful. However the restaurant staff not so attentive, we've waited some time to be seated while two staff just busy talking to each other, the staff who leads us didn't smile or say anything for the wait. But our server is sweet, food is just okay, overall too much savoury than flavor. I would say it's decent and convenient for hotel stayers but nothing special.

10

Neal

Oct 20, 2025

·

Stayed 3 nights

Friendly and helpful staff. Kudos, to the restaurant waitstaff and cooks. The waitstaff are organized and friendly as well as accommodating and the food is always fresh , hot, and plentiful. Well done !

10

Jessica

Oct 27, 2025

·

Stayed 2 nights

Loved my stay at the Metcalfe and will definitely stay again next time I'm in Ottawa. Wonderful staff, clean facilities and a great French restaurant for both breakfast, lunch or dinner. Comfortable rooms and beds, and very conveniently located.

10

John

Nov 7, 2025

·

Stayed 3 nights

A wonderful property with an outstanding restaurant.

10

Geoffrey H

Sep 2, 2025

·

Stayed 4 nights

I was rather disappointed with the restaurant service, I sat for breakfast and was ignored, it was a great disappointment, I briefly advised the concierge and bought breakfast at Tim Hortons on the corner. The only downside to my visit.

10

Carolee-anne

Feb 3, 2025

·

Stayed 1 night

Great location in downtown Ottawa. Walking distance to the National Art Centre, Parliament Hill, the Rideau Canal and many other sites. Service was great and the room very comfortable. We overlooked the indoor courtyard and it was e trembly quiet. The restaurant is also very good but I recommend making reservations as it was very busy both for dinner and breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$143
February	$177
March	$154
April	$186
May	$240
June	$247
July	$167
August	$158
September	$193
October	$200
November	$188
December	$157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $211	2 $208	3 $252
4 $205	5 $388	6	7 $369	8 $185	9 $176	10 $199
11 $186	12 $186	13 $237	14 $317	15 $256	16 $241	17 $229
18 $248	19 $562	20	21 $489	22 $506	23 $272	24 $272
25 $210	26 $299	27 $544	28 $326	29 $284	30 $217	31 $217

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $336	18 $295	19 $275
20 $262	21 $326	22	23	24 $421	25 $286	26 $551
27 $178	28 $238	29	30

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Monthly average prices

About this property

Location

Room options

Deluxe Room (Queen)

Executive Room, 1 King Bed

Superior Room, 2 Queen Beds

Executive Room, 2 Bedrooms

Suite, Corner

Superior Room, 1 King Bed

Superior Room, 2 Bedrooms

Room, 1 King Bed (Atrium)

Suite, 2 Bedrooms

Junior Suite

Classic Room, 1 Queen Bed

Classic Room, 1 King Bed

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Metcalfe Hotel Ottawa by Gray Collection

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Prices for upcoming dates